NM
Noemia M
Active since Oct 2013
35
Reviews
0
Industries
Reviews
35 reviews2 months ago
Unexpected poor customer service
Poor customer service from woolies, firstly I was not assisted with packing my items but to make it worse I had to rush as the next customer was called before I could finish packing, as a result I forgot an item there, I email woolies for help and all I got was a response to call the store, no number, no email to get me in contact, it was then closed without me getting an real assistance.
0 replies
8 months ago
Excellent customer service and delivery service
I bought a mirror online, ordered the wrong one and received assistance almost immediately after I realised my mistake, their response time was amazing, I spoke to an agent on email and then transferred to a staff at the montague branch in Cape Town, I believe her name was Faith. I received my mirror the same week. But what reqlly stood out for me is their delivery system, not only do they ask you if you will be available on a particular day, you can tell them what time you will be home, they call on the day and send smses, and give you a call to give you a rough estimate of when they will come, this way you can plan your day accordingly, unlike some companies where your delivery can be from any time from early morning to evening, without an option. If there's anything other companies can learn from Decofurn its their customer service and delivery system! Very happy. The mirror is great too!
0 replies
12 months ago
Sale items never in stock, half of basket not in stock
Terrible service, this is now the 3rd time Im shopping with them because I believe in second (well 3 chances) before leaving a negative review. Each of these took place on different months at least 4 weeks apart. Each order always has multiple items out of stock, usually half my basket. In fact the most recent trip had one shop that had absolutely nothing in stock. Yes, I ordered 20 items and 10 of them out of stock, 5 all from one shop, most of these are basic groceries that I always find when I go in person. My theory is that they mark these items on sale on the app to draw us in, then boom it's out of stock as in store it's the normal price, now our money is in their wallet, we don't think much of it and just decide to use it on the next trip witg them. Worst part is they do no update what is in stock or not, I would then check on the same day, but later or even a day after and the a few days after, and still those items were never marked out of stock. I dont know what scheme they're running but I will not be leaving my money in their wallet as I usually do, I want my money refunded into my account with the same quickness it was taken. On top on that, the tracking does not always work, if it happens to work you dont get notifiedthat they've arrived, you have to be glued on the tracker. Order does not come within the time frame. The shoppers don't always update or offer an alternative. How does one shop not have not a single item available yet the shopper was just at the previous shop, makes me wonder if they went to the next shop at all or just decided it's too packed and marked it all as not found. These were items Pnp always has, how is there nothing all of a sudden? When I questioned the shopper she did not respond. What should be such a useful app brings more stress then anything. Now I have to go to the shop anyways so I want money asap,hopefully they stick to their 1-3day refund.
0 replies
14 months ago
Makro 3rd party terrible service
I am writing here as a final resort because Makro has been ignoring me for weeks now. I placed an order on Makro online and my order was split into 4 as 3 items were from online only vendors, the 4th one was from Makro. I had no issue with the Makro stock. I had issues with all 3 3rd party vendors. The first one was glass oil and vinegar dispensers, they came broken and the courier also noticed the glass sound and said that it wasn't labeled as fragile, I wrote to Makro about a refund, no response til date. The second item was a fan, it came without *****s, messaged again for them to send the *****s as the work is otherwise okay, once again no response. Lastly I ordered an umbrella that was meant to be of strong material, and an automatic opening mechanism, the item I got was completely different from the image, a cheap manual operated umbrella. Makro has been silent, all I got was an automatic email that they'd attend to my queries. I have waited weeks for a response. Makro needs to take better care of 3rd party resellers they allow.
177 replies
15 months ago
Flawed competition
Tlc is running a flawed competition, I did all that was required and bought the necessary items I made sure the qualifying products are at the top of the receipt as I had a lot more to buy that day, I tried to upload my receipt only for my receipt to be rejected, I reached out to their support, only to be told that the date has to be valid, which is fine but at the same time they don’t allow for multiple pictures, it’s literally impossible for me to take a single picture of the really long receipt so that everything is clear, there is no alternative or work around to capture multiple shots. They should have made this clear so that we could have made separate transactions for the items. I don’t need those items at the moment and cannot but them again just for the competition however, I did buy specific brands in order to enter. Quite a disappointment, especially since they claim that prizes are guaranteed, whether something small or big as long as you buy all participating products. A hard lesson learned but also shame on them because they know not everyone buys just 3 for items when buying groceries, they could have made an allowance for long receipts.
0 replies
16 months ago
Specials not going off at till
Im writing this as a final straw. Almost every other shopping trip there is an issue with the pricing, waht is on the shelf is different to the till. Most of the times I do check and get it corrected there and then, but sometimes Im in a hurry or I forget, it shouldn’t have to be a constant thing of checking every little sale item was discounted. The latest mishap I found out at home, I posted on their Facebook page hoping to get assistance only to find my comment deleted and ignored. There was a manager’s special ( no end date, I even took a picture because that has become the expectation) only realised when I got home that it didn’t go off. The second star is for the (mostly) friendly staff.
0 replies
23 months ago
Vitamin c, potentially rancid
I bought a vitamin c serum and when I opened it it had a offish smell, plus it was not sealed properly because there was dried product on the rim, I sent them an email and gave them some time to respond and they haven’t done so. I still went ahead and used it thinking Im paranoid, it gave me a rash ( my skin is used to vitamin c and the other main ingredients) but I had a bad reaction so I didn’t use it again, I was hoping they’d collect it and have it tested as as provide a refund.
53 replies
24 months ago
Giant hyper amazing everyday prices
Cape Town based Amazing shop with specials all the time. They have a bit of everything and more! They sell loose and bulk. From meats and frozen goods to bakery and stationery. Cleaning products, containers, and a very wide section of sweets, great for business or for kiddies parties. The prices are so reasonable and sometimes even crazy cheap. They once had freshly baked croissants going for R2 each! Buttery and yummy, they haven’t repeated that special again but they always have loads of specials and most staff are friendly. On top of all that they also sell some imported goodies, also some short dated items which are clearly labelled if past sell by or close to sell by date.
0 replies
35 months ago
Special offer not made known to customer
Debonairs has a special running R199.90 for a triple decker cram crusted, which is the same price as a triple decker, now because I didn’t have my glasses I did not see the poster for this so I ordered my triple decker as usual. Now common courtesy/good customer service would be to let the customer know of the special, she could have let me know if I would like it cram crusted instead, at no extra cost. On top of that she was rude, I greeted her twice before she somewhat greeted back. Now I know she is not obliged to, but most tellers at most shops do let me know when they see Im purchasing something where I could either save money or get something free. I’ve experienced this at shoprite, dischem, spar, food *****s, pep, mr price, pnp, mcdonalds, king pie, best of asia chinese food takeaway etc.
0 replies
35 months ago
Special not made known to customer
Debonairs has a special running R199.90 for a triple decker cram crusted, which is the same price as a triple decker, now because I didn’t have my glasses I did not see the poster for this so I ordered my triple decker as usual. Now common courtesy/good customer service would be to let the customer know of the special, she could have let me know if I would like it cram crusted instead, at no extra cost. Now I know she is not obliged to but most tellers at most shops do let me know when they see Im purchasing something where I could either save money or get something free. I’ve experienced this at shoprite, dischem, spar, food *****s, pep, mr price, pnp, mcdonalds, king pie, best of asia chinese food takeaway etc.
0 replies
Review Distribution
5 Star
3 (8.571428571428571%)
4 Star
3 (8.571428571428571%)
3 Star
0 (0%)
2 Star
11 (31.428571428571427%)
1 Star
18 (51.42857142857143%)