YA
yusuf K
Active since Nov 2013
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
Sunward Motors Silverton are Dishonest
I bought a Nissan NP200 with 73,000 km from Sunward Motors in Silverton, when I requested a Dekra report, the sales person Jean insisted we use Menlyn Roadworthy Centre, and it turned out to be a terrible experience. They failed to disclose multiple faults that only appeared when I sent the vehicle for service 2 months later. Their inspection report was misleading and inconsistent—the report I received did not match the one they kept. When I contacted them about these issues, they refused to take any responsibility. This dealership is dishonest and unprofessional. I would strongly advise anyone to avoid buying from them.
0 replies
5 months ago
FRUSTRATED - NO SERVICE OR COMMUNICATION
On Saturday 3 January my number stopped working, I called and spoke to a Nomasonso. Ref 45229905 She said cell c is not operating and they will assist Monday. Monday I call and emailed and no response, I then contact cell c and they said the number is with Me&YOU which means she was dishonest! I have been trying to call Me & You for 2 days now and no answer, I have emailed several times and no response!!!!! this is my office line!!!! I AM LOOSING OUT ON BUSINESS please can someone assist me with my number!!!!!! AS I HAVE TRIED EVERY AVENUE TO GET THROUGH TO ME&YOU MOBILE
5 replies
25 months ago
UNHAPPY
On the 4th May we had a geyser burst, logged it at 10am. Chad Oswan called and asked us if we have our own plumber, we initially said yes then immediately told him to rather send one. He then said a plumbing company will contact us. At 15:30 I contacted our broker and informed him no plumber has contacted us yet, at 16:18pm i emailed Chad and no response. We then got a call at 17:38 not sure the lady name but she said that claims department has left at 13pm and they never completed the claim we must wait till Monday. She called again 17:50 saying that the service provider that was allocated cancelled at 3pm.She called again 18:31 and said a plumber will come but they will only come and replace it Monday, I informed her it will be to long as I have kids and a old lady in my house and that I will replace it on Sunday with my own plumber. Eventually a plumber came out to isolate the geyser after us complaining that the water is running since the morning. Plumber came and isolated the geyser and said he would await insurance instructions to isolate the geyser. He said that on return he will have to relocate the geyser due to the fact that the work area was too small. He then took pictures of the new area where he was going to install it and left. We then installed the geyser on Sunday, On Monday the 6th I emailed Chad and told him that their plumber came out at 9pm on Saturday and that the lady we spoke to said he never completed the claim. I then sent him the invoices. I then got a break down from Chad saying that they will only pay for the cost of the geyser and half the plumber invoice as they not paying for the relocation of the geyser. We then explained to Chad why it was relocated. He then said that he contacted our plumber but he never contacted the plumber Outsurance sent out. Only after we asked him why he never contacted his plumber did he then call them. They confirmed that they too had to relocate it due to the work space being small. I am at a unfair disadvantage due to the incompetency from your side. Please look into this. We were sent back an forth, no honesty, staff have no way of being sympathetic to our situated. Chad on his last call rather found the need to want to argue than to make us as clients happy. We got paid out only R4000 the amount didnt even cover the geyser cost not even half of what we spent! I think its unfair cause Outsurance messed up. We recently moved all our insurance over to Outsurance even though we paying more than our previous insurance company and this is what we get. (374038460/OT104268075)
2 replies
43 months ago
not happy
claim - CP511581MS Claim logged 8 November, we had a power outage over two days and few of my appliances stopped workin, firstly i lost all my months meat and all my frozen goods. My freezer, microwave and washing machine packed up. followed up daily since 10 November. Today is the 16 November and i get a call from a company wanting to know if they can collect my goods, i was not home, i then returned call only to find out this company only received my informaton at 8pm last night. they can only return friday and will only assess my goods on Monday which means momentum will get report tuesday, that would mean on the 22 NOVEMBER ill have an answer and that is 2 weeks from my initial claim date???? absolute madness! the consultant also only requested pics and proof of paymnet of my freezer goods last night! I dont have it, why wasnt this asked for last week! We have everything insured with MOMENTUM! THIS IS PATHETIC SERVICE, I NEED THESE ITEMS ITS WHAT I USE DAILY
2 replies
45 months ago
no response
Good Day I opened a business account with nedbank, I received an email few days later asking for my ck docs, i have sent it. (22 September 2022) i replied same day and sent documents. on the 26 September i emailed back and asked for update- no reply. 29 September i emailed again ...still no reply Today is the 5 October and still no reply wenzilen@nedbank.co.za this is not the service a new client (business) needs!!!! please advise on my account!
0 replies
46 months ago
WORSE INSURANCE - NO SERVICE
why offer commercial insurance if there is no service, clearly having team building sessions means more than the customer. I have 3 properties covered by Discovery. one property got broken iton on the 18 April, it was under construction and i had my worker staying on the property, they came in armed and took fixture out the property, layed a claim. 25 we asked dor feedback, nothing, 28 April still no feedback, 4 May it was refered to manager, on the 9May they rejected the claim. Today its the 6 Sepember and im still awaiting the rejection letter of the claim, our broker has requested it many times. 12 August we had a break in at another property, robbers went through the ceiling and damaged it. 17 August we had a roof guy out to give a quote sent it through to discovery , 18 August they said they sending their own assesor, 24 August still no assesor sent? on the 26 August followed up and discovery staff were on team building thats aleady been two weeks since the break in and nothing??? 26 August followed up still nothing! then on the 29 August they paid a portion of the claim for the roof R4745.92 and forgot to pay the other amount!!! today is 6Sepember they still have not paid the rest of this claim so from the break in up to today its more than 3 weeks!!! we then had a power surge- 25 August, its two weeks already lets see how long this takes! WHY OFFER INSURANCE IF THERE IS NO SERVICE OR URGENCY???? WE RUNNING A BUSINESS , WE HAVE INSURANCE FOR A REASON!!!!
2 replies
51 months ago
absa insurance fraud
Bought two properties with absa, firstly when i went to attorneys to sign when purchasing i specifically never signed for Absa insurance! As i had my own. I then recieve my first bond installment and clearly has insurance added. ITS ILEGAL TO BE DOUBLE INSURED. its been going on for Months, they then confirmed that the one property is cancelled and that the refund for the months will be refunded into the bond account! why refund in my bond account if that money was never suppose to be deducted in the first place, only to find out that this month insurance is deducted again! On the 10 December i email to cancel the Absa insurance, c-13662952 , i get a reply asking me for documents, sent it. no response after several emails, on the 10 January i send another email and still no response, 19th January they request an updated amount on my own insurance , i sent it on 21 January....since then i have been sending numerous emails with no response ., I sent Sinenhlanhla Dlamini the updated amount as she requested that is what she needed to cancel it! When i called in February( your calls are recorded, i was on the line for almost 2 hrs .. put on hold for 40min and still no feedback??? ABSA is pathetic, i will be approaching ombudsman today! its ilegal to have double insurance its also fraud to deduct for insurance i never signed for! its FRAUD!!!! Today is the 16 March and its still not cancelled! someone emails on the 14 march telling me they will get back to me on the 28 Feb that was two weeks ago.... i have trail of emails and no response from anyone!!!!
1 reply
58 months ago
IT TAKES 6 WEEK TO CANCEL A POLICY
I have been trying since the 4 August 2021 to cancel 3 educational policies and its the 6 September and they keep on asking me to resend documents! Zukiswe Dyasi has requested the documents multiple times, After all the docs was sent a few times, she sent an email on the 1 September saying that its been initiated and will be finalized in 5-7 days, then on the 2 September another email and she says 10 - 15 days , then on 3 September admin@oldmutual.com sends another email for all 3 policies asking me for documentation again???/ ITS BEEN A MONTH AND ANOTHER DEBIT ALREADY!!! SUCH A HUGE COMPANY WITH SUCH INCOMPITENT STAFF AND THE WORSE ADMIN PROCESS. I WANT TO CANCEL AND I WANT MY MONEY, WHY IS IT SO EASY TO SIGN UP BUT IT TAKES ALMOST 6 WEEKS TO CANCEL!!!!
3 replies
58 months ago
BURST PIPE NO ASSESOR SENT - MOLDY CARPETS
On Sunday the 22 August i had a pipe burst in my en suite bathroom when i was not home! We came home into a flooded bedroom, we called our broker immediately , we switched off our water supply and stayed without water till they appointed a plumber the next day, plumber arrived at 1pm on the 23 August, he took pictures and fixed the damaged pipe, we paid him out our pockets for this repair, so we awaiting the assessor to come view the damages, no assessor is sent out and my carpets are still soaked, today is tuesday and i follow up as now my home is smelling of wet carpet and mold, i get told by a non caring consultant that its a process and someone will be sent out tomorrow the 25 August to see the cupboards and she's not sure when a assessor will come for the carpet that's now smelling and mouldy! I express that this is urgent and i have two small babies and mould is dangerous! who cares is what she could have said cause thats how she sounded! This is not SERVICE!!! IF MY KIDS GET SICK BEACUSE OF THIS MOLD IN MY CARPET I WILL TRAKE LEGAL ACTION AGAINST MOMENTUM AS A MOTHER TO TWO TODDLERS THIS IS SCARY AND I DO NOT WANT TO TAKE MY KIDS TO HOSPITAL IN A PANDEMIC THIS IS RIDICULOUS THAT I AM INSURED FULLY WITH MOMENTUM WITH OUR BUSINESS INSURANCE, HOUSEHOLD CONTENTS, LIFE INSURANCE AND THIS IS THE SERVICE WE GET. I HAVE A MOLDY WET CARPET SINCE SUNDAY AND AN ASSESSOR WILL ONLY COME SEE MY PLACE 3 DAYS LATER! SO I NOW HAVE TO SIT IN A MOULDY HOUSE WITH MY KIDS TILL THEN, AND THEN WAIT ANOTHER FEW DAYS TILL THEY ACTUALLY REPAIR THIS?????
1 reply
64 months ago
2 MONTHS TO GET A PROPER INVOICE
This is the most incompetent admin people i have ever had to deal with, constant lies from "Chantel Strydom" She does not reply to emails, invoices do not have relevant and required information as if they running an illegal business. Have to constantly beg for paperwork from December 2020! Its now February!!! - THIS WAS MY COMPLAINT 2 WEEKS, ONLY AFTER THIS COMPLAINT DID I RECIEVE AN UPDATED INVOICE. ONLY TO REALIZE WHEN MEDICAL AID REJECTS MY CLAIM THIS WEEK SAYING THE PRACTICE NUMBER ON THE INVOICE BELONGS TO A DIFFERENT DR NOT THE SPECIALIST THAT REFERED ME???? on the 17 December i went for MRI, paid and never received invoice i then received invoice that had no referring Dr on it so my medical aid declined it, went back had to beg someone to eventually update it. its been updated and i send it back to Medical aid, it comes back declined again as your staff are incompetent! The referring dr was correct but they put a gp practice number so it comes back declined once again as wrong info and dr and practice number were different. So now we look like we dishonest cause your company seems like they doing fraud! Its fraud to use a dfferent Dr practice number, i then have to email again to ask for it to be updated. no apology or even remorse for your lack of service! I PAID FOR MY MRI ON THE DAY AND RECEIVED A LITTLE PAPER RECEIPT, I DONT OWE YOULL NOTHING ALL I WANTED WAS AN INVOICE THAT I PAID FOR AND IT TOOK YOULL 2 MONTHS TO GET IT RIGHT AND MY MEDICAL AID NOW WONT PAY FOR IT! YOU SHOULD BE RESPONSIBLE FOR PAYING MY BILL BACK CAUSE ALL THIS DELAYS IS YOUR FAULT. I HAVE BACK AND FORTH EMAILS FROM YOULL AS PROOF PUTTING A DIFFERENT PRACTICE NUMBER AS MY REFERRING DR, FEELS LIKE YOULL PURPOSELY DID IT OR YOU DOIND FRAUD!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
14 (93.33333333333333%)