HT
Howard T
Active since Nov 2013
28
Reviews
0
Industries
Reviews
28 reviews6 months ago
A Struggle to get Deposit releae
On 7 October I hired a vehicle at King Shaka Airport for 4 days and on hiring the vehicle they put a hold on my card for R11,980 in case of accidents or damage which is an industry norm. On the 10th I returned the vehicle with a full tank confirmed no scratches or dents on the vehicle all good. On 14 October they sent me the invoice and duly took the fee for the hire off my card and the transaction was concluded. Since then the hold of R11,980on my card has remained so I gave it a few days but nothing. I sent an email and got no response so I decided to call the Johannesburg office and I requested the hold be released on my funds. The person said I must contact the my bank. I rep**** that their company had put the hold on my card they must call the bank and release the hold. I find it strange that the system seems to have changed when the transaction is concluded the hold on the funds are released shortly after but on the last few occasions it has been a mission to get them to release the hold which is very frustrating. It makes you not want to hire a vehicle anymore and rather Uber around it is less hassle.
53 replies
12 months ago
SIXT keeping hold on the holds
Booked a vehicle for collection at PE Airport on 30 March 2025 the vehicle was fine took the super insurance to reduce the deposit so they held R3,800 on my Credit card. Returned the vehicle on 3 April no problems with vehicle . I received my invoice on 4 March indicating nothing was owing. I read their invoice indicating the deposit is held for 11 working days which I thought was a little excessive but anyway that is their policy so have to wait. Yesterday was 29th April the hold on the R3,800 has still not been removed so I called Sixt Customer care line were I told the lady to release the hold today. She stated that the problem was on ABSA side but she will escalate the problem and send me a case number which I never received. I called the bank and they stated there was no hold up on their side. So after reading some of the reviews on Hellopeter this seems to be a common complaint from consumers with them holding onto funds for excessive periods of time I normally use Europecar but thought I would try this company but was the first and last time
0 replies
24 months ago
Once they have your Loot they dont care
On 24 February 2023 I ordered a RCT 1000w inverter to help with the loadshedding issues the order was despatched on 28 February and delivered. The item worked well till 1 March and then started to hold the TV up for only an hour and then down to 30 minutes. I then sent a return notice to Loot on 14 March and received a response from Muneeb the returns agent. He stated that the item was out of warranty and that it could be the battery and would like a quote to repair it. I rep**** with 2 questions 1 how long was the warranty as it is not stated on the product and 2 how much would it cost to repair it. To date I have had no response and I have resent the mail twiice. In desperation I decided to phone the call centre number once they put you through to returns the number stayes engaged and you get cut off after 3 attempts I gave up. Looks like customer service is not big in their organisation
0 replies
30 months ago
We Dont Buy Cars
I was interested in selling my 2016 BMW X3 so I went onto the website and filled in the data requested and got a mail back giving me the parameters for valuation for the vehicle. I then clicked on the valuation booking tab and got a reply to go to Goodwood. As I live in the Southern Suburbs it would be a trek to go there. When I called the number given the person knew nothing about conducting a physical valuation. I remember seeing a "we buy cars" pod at a shopping centre nearby and stopped and there was a person within 10km a very helpful guy Beuren who checked it out and took it for a drive and took pictures he then submitted the info and the offer came back 80k less than the lowest price on the parameters indicated. I turned their offer down and decided to check on some of the used car sites what the current retail is of my vehicle and saw about 10 vehicles similar mileage retailing at twice the price I was offered so for me it was not a pleasant experience as I have looked after my vehicle and had it regularly serviced
131 replies
34 months ago
VODACOM MAKES ME SEE RED PART 2
After writing my negative review of my Vodacom experience "Vodacom makes me see red" I was contacted by the customer relations person that responds to "Hellopeter" complaints and he made a commitment to resolve the situation and make sure both my contacts were cancelled as requested in January and I would receive no more invoices. I thought this was great even if I did not get my refund of 347 rand this whole irritation would be over. But alas a week later I received another invoice for charges which I have ignored and when the debit goes through at month end I will have it reversed again. This is my last note for Vodacom. I DONT HAVE AN ACCOUNT WITH YOU ANYMORE SO DONT SEND ME ANYMORE INVOICES
106 replies
35 months ago
Vodacom makes me see Red
I had a Macbook air on a 36 month contract and I contacted Customer Care and they informed me the contract would end on 10 February 2023. I sent an email to customer care on 13 January requesting they cancel this contract as well as a contract for a 3G ****el that I no longer use. I had no response from customer care so I contacted them to confirm they had received my cancellation request which they acknowledged. Then on 1 March another debit order went through my account for this contract. I sent an email on 12 March and another one on 13 March saying I am waiting for a response nothing happened. I then called cancellations and they apologised and said there was an error and I would be refunded but will take 14 days. Nothing was forthcoming so I phoned cancellations again and I was told that only one contract was cancelled not both. They stated they will sms me a canfirmation but I received nothing. The 1st of May came and Vodacom put another debit order through for another amount. Now I was really angry and I went onto my banking app and reversed the transaction. A week later I get a collection notice for the amount I reversed and was told they will have to escalate the matter to management but I had still had no confirmation. And guess what they put another charge through on 1 June which I reversed again. I am not sure who Vodacom employ in their call centres but none of them seem to have any intelligence . This has been going on for 5 months now and we are no closer to getting resolution to my cancellation request.
106 replies
43 months ago
Five Star Grohe
We purchased 3 Grohe toilets in March and had them installed by a plumber . Unfortunately one kept running so I called Grohe at 2.00pm on a tuesday in August. They took my details and came out at 12.00 the next day and fixed the problem quickly and it was done under guarantee at no charge . Thanks for great service
0 replies
60 months ago
Customer "what" Care
Due to the fact I was a high risk for cancer my Doctor suggested I have a 5 yearly check up. I was advised that due to me downgrading my plan from Classic to Coastal Core the medical aid only covered about 50 to 60% of the procedure which I thought was a bit unfair but booked the procedure and received an authorisation. When I left the surgery I was asked to pay before I left and did so and received a receipt as proof of payment. The next day I went online and submitted the claim and proof of payment and received a mail saying it will be paid out the medical aid rate in 2 to 3 days. As I am still awiting payment I went online and looked at the claim which looked like it had been processed with quite a few deductions that did not make sense. I resubmitted the document and proof and asked for an update on my query to date I have only received an automated reply that states someone will respond in 48 to 72 hours While I understand we are moving forward with technology we seem to be going backwards with customer service if you phone you go through 5 to 10 different menus and hope to hell u dont get cut off or through to the wrong person I wont be going through this again and the irony of it all is that over the last 5 years I must have paid in close to 300,000 and claimed a 1,000 I am very disillusioned perhaps we should spend less sponsoring English Premier League football teams and put the money in Customer service
159 replies
60 months ago
MIGRATION NIGHTMARE
During February I was hounded by a Cell C tele sales person to take advantage of an upgrade which would include a phone a Samsung A11 for very little additional cost which seemed to be a bargain and I was assured nothing else would change. Haha as they say in the classics if it sounds too good to be true dont believe it. Under the assuption that nothing has changed I needed to contact my personal banker on an 086 number it said the number does not exist which I thought was strange. I then had occasion to phone Discovery Insure with regards to some changes to my vehicles also an 086 number and I received the same response which baffled me. When I had to phone Discovery Med Aid for an authorisation which was also an 086 number and I got the same response I deduced something was wrong. I called Cell C customer care and was advised that 086 numbers were now special numbers and you had to purchase airtime to phone them. This was a concern for me as before I took the upgrade I could phone these numbers and the telesales person never advised me of this or I would never have upgraded. So after blowing off some steam I then asked the operator to load R100 airtime so I could phone these numbers. Haha I tried and it still did not connect so I went to my nearest branch and spoke to an employee there that enlightened me that the problem was that when they migrated some Cell C numbers onto the Vodacom platform customers were experiencing issues of the same nature. They called the Technical department who said they would attend to it . The next day I received an SMS asking me if my problem was solved. I checked and found it was not. I then received a call from the Technical Department telling me they did not know how to fix the problem and they would refund my 100 airtime I was gobsmacked to say the least that a company could make this admission. I never received the 100 rand refund and I still cannot phone 086 numbers . What a debacle no wonder this company had to be bailed out by 2 other service providers
159 replies
64 months ago
Another Sage disaster
I am not sure how many people in the Western Cape use Sage online Accounting but they have attempted 3 upgrades in the last 6 weeks and after each upgrade the system is down for 4 or 5 days. Am not sure if the organisation reralises that a month end is looming and some businesses cut off on the 25th. I have decided to move to Xero accounting as the reliability of Sage leaves a lot to be desired
61 replies
Review Distribution
5 Star
3 (10.714285714285714%)
4 Star
1 (3.5714285714285716%)
3 Star
1 (3.5714285714285716%)
2 Star
3 (10.714285714285714%)
1 Star
20 (71.42857142857143%)