DL
Danielle L
Active since Nov 2013
24
Reviews
0
Industries
Reviews
24 reviews3 months ago
Dealing with Platinum Life has been quite easy for the most part
Dealing with Platinum Life has been quite easy for the most part. Issues are resolved in one phonecall.
56 replies
17 months ago
I can't work and Rain doesn't care!
I have been with Rain for years now. I have never had an issue until the last 3 days. I am absolutely appalled at how the service has declined. I have been unable to work for 3 days now due to zero connectivity - and guess what, no one cares! I have been waiting for the "advanced team" to contact me for 2 of those 3 days. The best part???? "I will be emailing you to explain the next steps I am going to be taking. Please reply to that mail if anything changes." How TF am I going to do that if I have no connectivity!?? I am seriously considering cancelling my services considering that my address is fiber ready, I just need to say yes to the other ISP. This has become ridiculous now.
112 replies
19 months ago
You could've said "bye" first.
So Mondo is sub-contracted by a big cellphone network provider.... They just called me to offer me a data package and the consultant clearly did not like my answer because she put the phone down in my ear while I was still explaining why I don't want their contract. This is not the first or second time this has happened. This happens 90% of the time that they call me. And quite frankly, I am sick and tired of the rudeness now. Please teach your staff telephone etiquette during their training. I understand that I am probably demotivating them by saying "no thank you" but that's no excuse to be rude.
53 replies
30 months ago
Rather open your own Medical Savings Account!!!
I joined the OMC scheme because I liked the idea of not having access to money meant only for Medical things. Recently, their card stopped working - Kept being declined. When I asked the consultant, she said it was a third party error and there was no ETA on when the cards would be working again. I eventually cancelled my account on 21 Sep 2023. I was told that refunds can take 7 or more working days. We are now on WORKING DAY 34 (2 and a half months since cancelling) and I am still waiting for my refund. When you ask, all you get told is "They will send you an SMS when the refund is processed, we cannot provide a turnaround time." This is absolute BS!
0 replies
32 months ago
Extremely Happy with Service
We took our pup to the vet for what we suspected to be constipation, but then ended up being a back issue instead. I was worried about how I would explain the invoice description to Dotsure when they called. I submitted my invoice online, gave the brief details they asked for and carried on with my day. When Dotsure called, my conultant had already processed my claim and was just giving a courtesy call to say that my claim was approved and would be paid out in full. I am extremely happy with the service I receive every single time.
131 replies
35 months ago
I love Snatcher but I have ONE issue
I love Snatcher, I got some pretty good deals in the past. My only issue is when there is a problem with the order, getting hold of them is as lengthy as getting an order update. And even then, Snatcher decides what to do to resolve the query. I ordered stuff for gifts, some arrived broken and scuffed, and they, out of their own, decided to refund me. I ended up having to find 3 more gifts on short notice. Except for that, I have really enjoyed my experiences with Snatcher.
53 replies
38 months ago
How am I supposed to find out what you want from me when you never talk to me?
Your Company has been phoning me before 8am since 7 March 2023. When I get the opportunity to answer the call (because I am driving to work before 8am), the call is cancelled. I got an SMS to call you back, which I did. You put me on hold for 3-8 minutes and then drop the call??? How am I supposed to find out what you want from me when you never talk to me?
106 replies
38 months ago
This is the first time I am having to reschedule and it is such a stuff up!
I feel I need to make it known that my most recent interaction with DPD was very unpleasant! I received an SMS on Monday morning informing me of delivery. Knowing that I would not be home, I clicked on the link to reschedule my delivery. The website informed me that delivery had been rescheduled. You driver then called me between 12-1pm to inform me that she was at my gate, I made her aware of my rescheduling and she confirmed delivery would be moved. This morning, Wednesday, I called in to your office at 09:07 as I had not received a SMS with my OTP. I was informed that my delivery was not on board the delivery vehicle! The lady I spoke to then said she was emailing the distribution manager who would contact me to advise on delivery. By 14:28 I still had no phone call. I called back AGAIN..... This time I was told that there was no rescheduling on the history of my parcel. I requested that delivery be done by 12 on Thursday and I was told this is not possible because ONX Deliveries take precedence. 100%, however, this is not my stuff up and I made it know to the lady who was helping me that I followed all the correct channels but was not getting feedback from DPD. A bit unfair to be penalised for something that is not my problem. She allegedly escalated my issue to another manager who still had not called me back by 16:26, when I called in YET AGAIN! Evette confirmed that my parcel was still at the warehouse awaiting delivery instructions. I asked her to schedule delivery for thursday and I could hear her typing a message. I am left wondering that if my previous 3 messages were not actioned, what use would this one help??? Please know, I have NEVER struggled with DPD, like ever. This is the first time I am having to reschedule and it is such a stuff up! What guarantee do I have that my parcel is not going to be sent back to the sender because DPD Staff cannot read emails?
0 replies
39 months ago
Quick and Efficient Transfer
I was so worried that this process would be an absolute mission, but it wasn't. The transfer of Ownership was done quickly and smoothly and I had my new certificate in 30mins. My App also updated immediately!
132 replies
41 months ago
The most empowering thing any woman can do!
I absolutely loved my shoot! I have done a total of 3 mini shoots now and I am hooked. This is probably the most empowering thing any woman can do. No one looks at you funny, no one judges you for the way you look.... If anything, you are made to feel like a million bucks in front of that lense! What I love most about these ladies is that they build you up from the time you arrive. And if you have a theme for a personal shoot, they'll do their best to bring your idea to life.
0 replies
Review Distribution
5 Star
6 (25%)
4 Star
2 (8.333333333333334%)
3 Star
0 (0%)
2 Star
7 (29.166666666666668%)
1 Star
9 (37.5%)