Klaus G

Active since Nov 2013

Reviews

Industries

Reviews

8 reviews

9 months ago

no customer service

Whilst on a trip aboard the Jade from Vancouver to Alaska I needed to consult a doctor on board. To date I have not received a receipt for the payment of that service which I now need for a medical claim. Despite repeated requests the company simply does not acknowledge receipt or respond.,

0 replies

martinique Property Management

9 months ago

no service

Email correspondence receipt is not acknowledged, requests are ignored, and requested information not sent despite repeated requests. Especially Mr du Toit the GM and the personnal assistent Nicola Munday are guilty of this. AGMs are not called on time or at all as they don't know what documentation to append. No customer service and their advice to owners is wrong.

0 replies

Department of Labour - UIF Claims

14 months ago

poor customer service

What is the use of all the millions of government employees if Dept of Labour do not answer their phones *** switchboard) by 8h15 Trying to report a scaffolding that collapsed.

0 replies

MTN South Africa

72 months ago

Bad business practice of MTN's agent Afrihost

MTN should be careful about the agents they use. Afrihost which sells a product of MTN, tries to charge prospective customers twice for the device, firstly in the higher monthly fee if a device is taken as part of the package, and secondly by wanting to sell the device. This action by Afrihost as agent of MTN reflects badly on MTN.

0 replies

Afrihost.com

72 months ago

Double dipping on devices

Afrihost advertises that they supply MTN products, eg 30 Gig any time and 30 Gig midnight for R 199pm - sim only. They then advertise the same package for R 249 pm for the sim and device (offering R 1000 subsidy on the device). However when we wanted to purchase, we found out from Marlene that you needed to buy a device for R 1499 (price R 2499 less R 1000 subsidy) plus pay the R 50 pm more for the sim plus device package. When asked by why do they double dip, ie the R 50 pm extra for the device plus still buy the device her answer was that is how the package is structured. We still wanted to proceed, but then requested express delivery, which the system says we qualified for in our area. When Marlene was asked about this she said we did not qualify as we were further than 30 km from Rivonia. So please afrihost you are losing customers because of the double dipping and the bad customer service and info.

0 replies

Standard Bank

72 months ago

No consideration for the elderly, no customer service and lack of knowledge by staff

No customer service, no knowledge of products and no empathy for the elderly. My mother in law is 89 and shriveled with arthritis. Previously we were able to renew investments/roll them over by phoning the call centre. Recently the investment matured on a Saturday. When we phoned the call centre we were informed investments were not done on Saturdays and we needed to go to the branch (Centurion) to do so in person. When we got to the branch on Monday we sat in a queue for more than an hour before we were helped, although other persons who came in later were helped first. When we were assisted, the employee needed to ask the supervisor how to do things. What should have been a phone call ended up taking 2 and a quarter hour. Really Standard Bank, get your act together.

1 reply

Standard Bank

78 months ago

Bad service in the extreme

Wanted to get a 2019 ITB3 which should have been sent in 2019 at the Centurion branch. Arrived 9h33 and were no 5 in the row. An hour latter and 9 people having been called we asked when we would be helped and they had lost our names on the list. Standard bank can't even manage a queue. There were 4 african ladies at the help desk, and only the fifth lady who was an Indian noticed we had not been helped. Something that should have taken 5 minutes max took 75 minutes, time that is lost due to incompetence and cannot be regained. I will avoid Standard bank and tell people of my bad experience. We had phoned the call in centre and an african lady told us the ITB3 cannot be issued via email, but after our visit to the branch we have to wait 48 hours as a request had to be generated. Really? If staff were more informed and more service orientated they could save clients a lot of time.

2 replies

Cell C

135 months ago

Cell C het geen afrikaans sprekende kliente diens

Cell C purportedly offers a customer service in afrikaans (press 4) but has no afrikaans speaking customer care staff on duty. Waarom stel Cell C nie afrikaans sprekende mense aan nie? Diskriminasie!!!

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (12.5%)

1 Star

7 (87.5%)

Klaus G

Reviews

no customer service

no service

poor customer service

Bad business practice of MTN's agent Afrihost

Double dipping on devices

No consideration for the elderly, no customer service and lack of knowledge by staff

Bad service in the extreme

Cell C het geen afrikaans sprekende kliente diens

Review Distribution

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