GP
Gaston P
Active since Dec 2013
10
Reviews
0
Industries
Reviews
10 reviews24 months ago
No answer for appeals process from anyone.
I was informed several weeks ago that my daughter was removed from my hospital plan due to a non-disclosure. While this was technically true, it was only because an admin mix-up on Discovery's part had delayed her being added to the policy until after her diagnosis. I was given an email address where I could appeal the decision, which I did the very next working day, but I never got a reply from this address or from the original address that informed me of the removal. I have tried both multiple times and have been completely ignored. I don't even know if they recognize that I have appealed!
106 replies
25 months ago
Not providing forms necessary for important surgery!
My 1-yr-old daughter has been waiting for surgery to remove a cyst from near her eye for months now. The doctor's rooms cannot proceed until receiving and completing a form which Discovery still has not got around to sending them after repeated requests. My wife has wasted hours of her time and her airtime trying to phone Discovery about this, with no answer.
226 replies
29 months ago
DANGEROUS BUNCH OF BULLYING IDIOTS
Your drivers ALL drive like complete idiots and are a danger to everyone! I was nearly hit from behind on the N1 by a "first help" tow truck doing about 160kmph while weaving across 4 lanes. Minutes later at the corner of 14th Avenue and Ontdekkers I came upon the scene of the accident, and there were 5 of them all bullying their way through traffic, driving over pavements, nearly hitting pedestrians and being extremely aggressive in an effort to be the FIRST HELP (what irony!) Keep your idiots off the road or you will get a court case very soon! And don't give me your stupid "We always strive for excellence in every aspect of our service" ****. You have lots of these complaints dating back months and you have clearly taken no action.
0 replies
31 months ago
Pricey but ******* products that either don't work or fall apart within weeks.
My wife and I bought a few of their products for our home a couple of years back, and every single one has been extremely disappointing. The pedal bin tips over rather than opening when the pedal is pressed. The kitchen knife was so blunt it couldn't cut a cabbage (so were the scissors), and it is also extremely flimsy. The handles fell off the tin opener and potato masher within mere weeks of purchase, and the dish drying rack is rusting! (How stupid is it to make a product that is supposed to get wet, such as a drying rack, out of metal that can easily rust???) Not ONE product was even close to satisfactory!
131 replies
55 months ago
Amazing Service!
Quick, efficient, friendly, helpful. They were really careful with the antique furniture in our house and even did some minor repairs on 2 pieces free of charge during the move! Couldn't ask for better service!
0 replies
58 months ago
Miway declines customer's calls!
Trying to find out why my car insurance premium was raised by nearly 30% at the beginning of this year (WITHOUT any claims even being made!), I tried 2 phone numbers: 0860 076 764 08600646464 The first returns a message saying the number doesn't exist, and the second repeatedly declines the call after approximately 2 rings. Is this some kind of joke? Customer service that literally doesn't even exist???
53 replies
58 months ago
Discovery phone numbers don't exist.
I have been trying to cancel a life insurance premium with Discovery Life for months, and I tried calling them again today. ALL THREE numbers I tried from the Discovery website return a message saying the number does not exist: 0860 54 33 (Specific to Discovery Life) 0860 000 628 0860 99 88 77 What is going on? Do you even have a valid contact number right now?
106 replies
59 months ago
Cell C Relentlessly spams its own customers!
I am constantly getting spam SMSes from Cell C flogging all kinds of services I don't want and will never want. Every single one comes from a different (randomly generated?) number, and so no amount of number blocking or replies begging them to "STOP" seems to prevents the mindless spam. I am getting very tired of this, as these waste-of-space messages are burying actual important and legitimate messages which I need to see!
53 replies
63 months ago
Excellent Service
Great service from the Rynfield branch in Benoni, Gauteng! I recently arrived at their business to find they had already closed, but then 2 ladies called out to me from their car and said they were coming back to open for me again! They saw me running across the parking lot with empty water bottles and they could easily have gone home, but they cheerfully came back to open up! Amazing!
0 replies
136 months ago
Afrihost forgets your problems even exist!
I've been trying to get my exchange swapped (with Telkom approval) to fix my faulty line since January 2nd. Afrihost employees NEVER keep tabs on the fault as they promise to, and every time I check in with them for progress I find the fault has been closed by Telkom and the people I spoke to at Afrihost before don't even remember me and think I have a new complaint. I explained to one of them that Telkom closes the fault (regularly) without informing me, and he said I must constantly check the fault status myself and inform Afrihost if it's about to be closed so they can prevent this. I CAN'T DO THIS DUE TO MY FAULTY LINE! Furthermore, I am PAYING AFRIHOST TO MANAGE MY LINE! Why must I check all the time? Shouldn't that be their job???<br> <br> Finally I got hold of someone called Anita who said she would phone me back ASAP with feedback on the fault, and also get their financial department to contact me about reimbursement for January, and 3 weeks later I have yet to hear from anyone, and the line still works less than 12 hours a day. Telkom and Afrihost pass the buck to each other eternally, and make false promises in between. SOME SERVICE DELIVERY AT SOME POINT THIS YEAR WOULD BE NICE!
77 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
6 (60%)