JM
Jacobus M
Active since Jan 2014
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Money Making Scheme and Worst Service!!!
I wish I could give less than 1. I took my phone to a repairer near me as the phone fell in oil and he told me that the phone has to go to Samsung as he can not get the spares which is the motherboard. I took my phone to a Samsung store where I asked them that I would need a quotation for repairs and a feedback report. They told me that it will be R350-00 for the assessment which I agreed to pay and they told me 2 hours then I will have everything. I then went back after 3 hours as I had a meeting as well in between. They then requested 30 more minutes extra which was not a problem. After 30 minutes I went back just to hear the same thing that I told the Technician... "the motherboard is non-economical to repair". I then asked about the quotation and I was told that I have to go to a service center to get a quotation (which I have requested before handing the phone in for assessment). I then asked for a report as proof that I was there and that if I take the phone in that I would not be charged again. I then got the reply "oh, a report would cost you another R350-00". I have been a loyal client my whole life but this is a disgrace in service!!! and feels like a money making scheme to chase clients away. so in short... I paid R350-00 to get the same story as I have told the so called technician, no report, no quotation.
112 replies
26 months ago
Useless *******
A debit order payment was made in the begining of December 2023, I made an additional payment 22 December 2023, a debit order went off the beginning of January 2024 (which means that I should be ahead but apparently not. February 2024 they deducted less than my usual contract which I thought they are splitting the difference of my account being in credit, mid February 2024 my account got suspended. Start of March 2024 they yet again deducted less but only about R200 less. 2 days later I paid an additional R800. Today on the 9th of March 2024 I am still suspended and if you call them the operator says "lets see" then puts me on hold and then the survey menu plays out. This is frustrating as I my account is not supposed to reflect negatively. They are ******* and I would not trust them at all, if you ask for help they do not want to assist. If you go into the store they say "it seems like the account has not been updated." What is the point of paying R2310-00 per month without getting to use the data and minutes that you pay for?
0 replies
27 months ago
Very helpful, always...
Very helpful, always friendly, and always willing to help with the correct and accurate information.
0 replies
40 months ago
Not trustworthy!
I was a Contractor for this company and ever pushed overtime on multipe occasions which I did not charge them for, we are going on 4 months and they still haven't paid, not even so much as try to establish communication to arrange a payment option, when trying to contact them for payment the only response was "we will phone you tomorrow". I NEVER REALISED THAT "TOMORROW" CAN BE THE SAME AS "NEVER". Do not support this company! If they can't pay their contractors, how can they deliver a service?
0 replies
40 months ago
Useless and incompetent
I have applied to this college for further studies on my N courses. They charge you +- R20000 for a usb with data that you could've gotten on the internet yourself, you have to arrange your own test dates and payments for your tests and you have to buy your own books. They never answer their phones, when they do they don't seem to want to help, if you mail them they never respond. It has now been 3 years trying to cancel and get a settlement amount with them and they add you to a defaults list when they are the ones that doesn't respond or answer. DO NOT FALL FOR THEIR TRAP!
0 replies
60 months ago
they want your money but do not know why
I made a payment arrangement with a debit check that went off for the 2 months as agreed upon to get my account up to date, it went off successfully from my account both times and for the past month and a half I have gotten nuisance calls that I suddenly owe over R3000 where the initial amount was roughly R1600 so where does this extra R1400 come from firstly and secondly how can no one provide me with the required details, such as contact details, my statements etc. that I have asked them for since day 1? thirdly how can you not see on your system that payments have been made when you set up the debit check? as soon as you ask the right questions they just hang up and gets someone else to phone you in 2 days with the exact same story which waste time as you have to explain the situation for 10-15 minutes every time just to get cut off in the middle of your sentence. they want your money but cant provide details or answers as to why they want it!!!
53 replies
120 months ago
worst service
<p>Hi,</p> <p>December 2015 I phoned fonechoice to do an insurance claim on a cracked screen on my Spectra 5.5.</p> <p> </p> <p>After many phone calls they only collected the phone at the end of January or start of February.</p> <p>they have not once comunicated with me on the stance of what is happening, every month I phoned them atleast twice.</p> <p>eventually when I phoned they informed me that my phone was repaired on the 21st of April 2016 (which is already 5 months after my first call) and they informed me that it would be dispatched witin the next two weeks, every 2 weeks thereafter I phoned them and the responce everytime is that it will be within the next two weeks.</p> <p>I have even spoken to a manager whom said that he will have the process be speed up. after I spoke to the manager every 2 weeks I phoned and asked to speek to the manager and then he is not available, not even a second in charge is available.</p> <p> </p> <p>every month I have been paying and Guess what? today is 21/06/2016 and I still do not have my phone.</p> <p>when I phoned yesterday (20/06/2016) just past 2 in the afternoon I was informed that my phone is still waiting to be dispatched and that the manager has approved the speed up of dispatch, but if a manager's speed up is 2 months later what would the normal time be?</p> <p> </p> <p>this is truely Ridiculous to pay for something that you don't have!</p>
53 replies
133 months ago
did not close account as requested
In January 2015 I went into the branch requesting a cancellation of my account due to moving to another bank and I was assured that it was closed.Yesterday 13 may 2015 I received a call were they said my bank is in arrears with +- R1900... then over the phone I was told to go to my nearest branch where they should reverse all the charges to my account and then close it. I went to Eldo village and tried it without success. The only option they could give me is to go back to carlton centre but due to working hours there is no way possible for me to go there and this lack of service from fnb can make that I get a bad credit record. Sort this out ASAP. Because I dont feel liable for that amount due to it not being my fault. <br> <br>
137 replies
135 months ago
nedbank strikes again. nedbank 3 customer 0
Im a new client and i specifically asked the call centre to move my debit orders from my previous bank to this bank. This morning i received sms's from my previous bank stating that my debit orders are unpaid. This is unacceptable. 3 times bad service in a row. You guys just know how to Pi.... off a customer!!!
77 replies
136 months ago
did not unblock card
When just trying to deposit money manually into my account the teller said that my card is not yet unblocked. Which basically means that I can not do any transaction on my card and the worst of all is that I am a new client! How can you deliver such bad service twice in one month!?
77 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
6 (54.54545454545455%)