LB
Lize-Mari Beneke
Active since Feb 2014
16
Reviews
0
Industries
Reviews
16 reviews12 months ago
Very disappointed with their service!
Extremely disappointed with their service!! They just care about money and don't worry about you or your safety. Even after numerous complaints about no visibility and very bad response times, they don't care about anything other than "your signed agreement". What about their duty to protect us? Florida Lake residents STAY AWAY!!!! You will be left unprotected and when you try to get it resolved, you are treated like just another "contract". Don't risk your life as they have clearly grown too big to care about what their own morals stand for! The areas where they do have visibility their service is excellent, but somehow as a loyal paying customer for over 4 years (might even be more), somehow I am not entitled to this same great service!
0 replies
74 months ago
Vodacom = Unethical liers!!!
How many times do I have to call to cancel a contract?!?!?!?! First of all I have been lied to just to get an upgrade done after I initially tried to cancel it!. After realizing I have been lied to no one is coming to the party to cancel this contract!!! Have been promised feedback a week ago within 24-48 hours... had to phone again as that was not done and now again another 72 hours has passed and still no confirmation as yet. With the last call I was told not to phone every day as it will happen within the time frame and each time it will just be escalated and will take longer.... yeah right!!! 72 hours again and yet no feedback. Nothing happens as Vodacom say or promise! Bunch of unethical liers to say the least!!! You better cancel this contract or else I will take steps and report you to the ombudsman! FED-UP with Vodacom's bad service with regards to upgrades and cancellations is understating it!!! This was apparently done VIA bytes??? Not even Vodacom - so guys be carefull not even when you phone Vodacom you are guaranteed to speak to someone at Vodacom. They have too many authorised dealers (unethical idiots) working on their system tarnishing their name and there seems to be no help or no control over their own clients!!! Vodacom unable to assist me, but I am a Vodacom client???? No longer Vodacom!!!!
315 replies
76 months ago
Rude and arrogant staff member @ the Liquor store (Kilburn)
I cannot even begin to tell how angry I was. Only one till was open at the time and I was standing in the que (Saturday afternoon). The lady in front of me was asking for sigarettes and the guy had to go to the other counter to fetch it. With this the lady behind me stepped out and also asked for smokes while he was there. He helped the lady in front of me and as I was waiting I put my things down on the counter holding my card out... He rudely pushed my hand aside to assist the lady behind me first. I then started to make a fuss as this was very rude from both of them and the guy was very rude and arrogant with me. He kept getting in my face asking me what my problem was. Only after I totally freaked out, the lady that was helped before me that was behind me apologized half-heartedly and the guy kept on being in my face as to what is my problem I can hear that the lady apologized. With all this, the other staff member from the other till that opened in the meantime kept on saying sorry for his colleague's attitude. All of this, he never apologized once, instead, his arrogance just kept getting worse! I was so angry that I immediately wanted to see a manager... they then sent me over to the Pick 'n pay itself.... Needless to say... no manager insight!! I was told to send an e-mail to the details on the back of my card... hahaha, thanks Jackie (the supervisor), there is no e-mail on the back of the card!! This guy's name was Stanley. If that is even his name. So rude and arrogant, he should not be helping customers with such a bad attitude!!!!
56 replies
81 months ago
Well done to Nando's Florida... your manager (think she is) was really a star!
Wow what wonderful service from Nando's in Florida yesterday. Even though the lady could not help me as Nedbank sent out faulty voucher numbers, but just the friendliness and willingness to go above and beyond. Well done Lizzy, what an amazing experiance (even though the whole experiance was not so wonderful) I had just by seeing you still get people that do care. In today's life you very rarely find people so helpful and willing to go the extra mile. Even though my problem was not yet resolved (as this issue was caused by Nedbank), I could go away from there knowing I can return as they do care.
105 replies
81 months ago
Why issue rewards if it is not valid?!?!?! What a complete joke Nedban****
It was so discusted with Nedbank and their so called rewards voucher! I was lucky enough to be issued a Nando's voucher yesterday and still phoned to ensure it is above board as in today's life you can never be too carefull. Was assured it is all authentic and this is a new procedure to reward the loyal payers. I then even phoned Nando's (as my voucher was for Nandos) to varify this and they said I must just come in and they will see what they can do to assist me as they have all kinds of payment methords when I am there. Well what a complete waist of time as this so called voucher is invalid and when the very helpful lady from Nando's phoned the bank, there was a whole soppy story of how they issued this in a rush and the proper procedure was not followed and I could not be helped in any way. There were appartely supposed to be communication issued about the mistake and Nedbank will get it rectified... Well, this was not the case so thank you Nedbank, I really felt so rewarded! Even the number on the sms is not even the correct department and when I phoned, I could not be helped and got passed around. I just gave up and decided to come post of my wonderful experiance to others to please be careful and not use the so called rewards voucher from Nedbank! You will just get imbarrased and Nedbank just don't care!!!
0 replies
83 months ago
You are HARRASING the WRONG person!!!
I keep on getting messages EVERY DAY for a MRS Nchenche about her TV licence with account nubmer ********** 39 that is outstanding. I have already contacted them to let them know they are harrassing the WRONG person and I was promised not to get messages any longer. Unfortuanately I lost the piece of paper with the details of whom I spoke to. I am blocking every number, but still it continues!! I am fed up, I am going to report you guys to the FIAS ombudsman! I had more than enought with your harrisment!! I am not MRS NCHECHE!!!
0 replies
85 months ago
Vodacom has no integrity!!
I have a very interesting fact to share and would like some what of an explanation from Vodacom's side!! I have upgraded my 24 month data contract with Vodacom exactly 6 months ago... already got notification of an increase which I quote " Vodacom has announced that it will implement a below-inflation average price increase on selected packages on 1 April 2019." This is very interesting as I already had to pay R20.00 more a month (for one person this is not much, but times this by how many clients they have made false promises to) as to what was originally promised (they were supposed to do a price match for me so I would not cancel my contract)... also only after a big tantrim, constant follow-ups and threats as Vodacom could not give me answers for a month! Eventually after going to Hallo Peter they got the contract going as of the 1st of October 2018. Now just 6 months into my 24 month contract, now they have given me an increase of 8.72%... Which is almost double the current inflation rate @ 4.53%. They have announced to implement a below-inflation average price increase... ????? "Table - 2019 inflation South Africa (CPI) inflation (monthly basis) inflation inflation february 2019 - january 2019 0.83 % 4.07 % march 2019 - february 2019 0.82 % 4.53 %" Please can Vodacom explain to me why they are making promises and then hiding facts (in my opinion it is stealing from your clients) by not keeping your word? This has now been shown to me more than once with just this one contract in a window of 6 months. Do you think this is fair???????
112 replies
88 months ago
Apcan technical is gambling with lives!
Last night around 9pm we had an issue with the alarm that kept going off... We spoke to the control room, technical supervisor on duty at the time (I cannot recall his name) as well as a technician (Isaac) to try to help us over the phone. Needless to say, nothing helped and he also did not phone us back as promised to "see us through" the issue. At almost 10pm at night, we had to keep the entire system off as it just kept going off and for obvious reasons could not let it go off the entire night!! Everyone understood the urgency of our problem, but it could not be dealt with at the time. When I phoned this morning to make sure everything is on track to get assistance today, no service call was even logged! I spoke to Michelle and she advised me that they can only assist by the weekend. I very clearly expressed me disgust with them and how I do not appreciate it that they are gambling with our lives, I was promised a call from a technical manager... Well, at least I got a call, however as I have just started explaining to him the issue, he put me on hold and I did not speak to him/anyone from technical after that. In the meantime, I got a call again from the control room as they had an alarm activation.... I was not aware that my husband tested it in the meantime (and I gave the poor agent such a piece of my mind). Well, he then clearly understood the situation and told me if in my shoes, he would also not be happy. He then put me through to his supervisor as they at least understood the problem and the urgency of us having a working system! I then spoke to his supervisor (Lushaan?). She also expressed how she understand and she will speak to her manager to try and best help us (urgently). I am now waiting for someone to contact me... and waiting.... and waiting.
0 replies
88 months ago
Glue devil - do not even waste your money - it does not wor****!
Oh my word what you guys promise and what your product deliver is worlds apart!! We have a gap where the roof was extended previously and needed to fill and waterproof it, so we bought your filfoam. On the day, the rep was also at the hardware shop and had such good things to say about this product. Followed the instructions very carefully and it just did not stick to the wall or the roof and was just this sticky **** that just dit not even sticking to where it should! What a mess!!!! This product is very big dissapointment and total waste of money!!
132 replies
92 months ago
Vodacom UPGRADES are totally USELESS!!
O Vodacom, why does the horrible service just continue when dealing with the upgrades department!!!??? I please need some assistance with regards to an upgrade where I was promised a service which I am still not getting and it initially goes back to a previous complaint and still it is not being resolved properly!! This is with reference to a quote 1- ********** ********** . I have originally spoken to Ashwin from the "Vodacom Hello Peter team". Once he confirmed that the deal match went through, he requested me to give all my relevant details (including delivery address) and I still specifically asked him why he need that as I will not be getting a device. He then told me I will get a new sim card (I then realized that my current one is old and apparently for a better streaming service, I will need a new one (but with the same number)?) and a voucher as part of my upgrade EVEN though I am not getting a new device. This can actually be checked as it must be on a voice recording with my primary number (call was made on 03/09). I have been waiting for a week for confirmation (for them to phone me to verify the upgrade). This has not happened and I had to phone yet again to find out what was going on. I was told on 12/09 by one of the consultants that he will put in a service request as this is a different department. Now another week later from the original promised date (after this issue is already dating back to 30 JULY) and still no confirmation phone call... I then yet again phoned (17/09) and have spoken to a consultant informing me I will be getting nothing. I demanded to speak to a manager... Then I managed to speak to a "team leader" named "Kedi" (not even sure if this is her name as she have spoken very unclear) and was very rude to me when I asked her to confirm her name and position). She was not understanding at all and rude to me (as I was also rude as I was not happy with the level of service and the manner she have dealt with me from the beginning of the call). She tried to "convince" me that I was wrong to expect anything and I lost it!! I referred back to the quote and given her the number again... as the details is clearly on the quote! (The same details she is trying to convince me that I am wrong about) - I could hear she was not listening when I repeated the number... and asked her if she is taking the number down... She then told me very rudely that she does have it in front of her as it is on the system... Then she went on to ask me to give her my address as it is NOT on the quote... she still argued with me that it is not on the quote and it is!! Yet again... I lost it as all the relevant details are on the quote!! I clearly realized that I was not going to get anywhere with this person and I made her realize I had it with her horrible service and put down the phone! However, after I have threatened to submit another complaint on Hallo Peter and to report you guys to the ombudsman... As I felt like this is surely the last step as I am clearly not being valued as a customer - I have received a sms that my order was successfully processed (as I was busy typing my complaint)!! Now that I was at least taken seriously, I need someone ELSE (not the useless UPGRADES department) to please verify my details as I refused to speak to "Kedi" when she tried to phone me back! I am not very trusting (after this shocking service from a TEAM LEADER???) that the correct item/s will go to the correct address. Please check this out on the quote/system and kindly phone me, please? This is a matter of URGENCY to ensure this was processed as it should have.
210 replies
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11 (68.75%)