JG
Jeshian G
Active since Feb 2014
15
Reviews
0
Industries
Reviews
15 reviews24 months ago
Vodacom makes you pay for there mistakes
I'm sick and tired with the service I'm getting from Vodacom each time I get promised from a lady named tandaka someone will call you regarding your refund for the over charges. Vodacom failed to upgrade my contract 3x and I warned them since Jan 2024 that on the 29 Feb 2024 my contract is coming to an end please ensure i don't get over changed. We in June 2024 my work cut down on expenses causing me a salary decrease now Vodacom overcharged 4 months and kept telling me lies we logged a requested for the payment. Monthend comes I'm back to square one. Now i'm so behind on payments it's not even funny that I'm getting late payments. I'm so sick and tired of the lies that I actually want to move to MTN. I see they finally changed my package but no refund for the mistakes they made. It's so sad tat every time I come to hello Peter it's a negative review for Vodacom and I have been with them since Dec 2001. I need this URGENTLY Sorted out!!!!
3 replies
27 months ago
Added Services I never Approve/Authorize
This was one of the worst service I experienced with Vodacom when I called at 13:45 on the 28 March 2024. The guy was accused saying it's my apps That I subscribed from the App Store but I when I dialed *135# and checked the App Store there was nothing there. I went on the Vodacom app and found a serviced called step by step that was subscribed at R7 a day. I never approve of this and I would like a full refund on the R7 Per day as I never Authorize this. I Also want to know why couldn't the consultant pick this up and I needed to do more digging.
2 replies
38 months ago
Last Minute Cancellation
We Ordered 3x Large Pizza's from Debonairs Pizza and they Accepted the Order. After 30 Mins we get a call from a guy by the name of Collin to say We apologize we cannot deliver the order you too far and we only deliver to your area before 17:00 but the app suggested the place.
0 replies
49 months ago
No Stock of items on Special
My Dad wanted the Milex 23L Airfryer and two branches said they got no stock. We asked if we can do a raincheck they said the item is discounted and they will no longer more stock. My question is how can they advertise something and have no stock of it.
1 reply
51 months ago
Pathetic Service
Our Network Boosters got struck by lighting and the insurance was delayed with the claim. I asked The one sales lady to please come and do a damage report and quote on the damaged units. She said they need to quote on the call out fee to come see the units which we had no problem. They kept promising us to call back but never did. The insurance even wanted to cancel the whole claim because they were taking so long. Then they send a ridiculous high quote for a new installation when I told them it's only the unit that was blown. This was the worst service I received this year. It was my first time to use them and unfortunately the last time. A week later after I spoke to Winstel I am still waiting for the lady to call me with the call out fee . This is over a month since I started the process waiting for them to come out to for a damage report and quote on the damaged units
0 replies
57 months ago
I miss service like this can't the other dealers be like this guy
I phoned for a quotation for a friend of mine to extend her warranty and service plan and I tell u I was surprised. The service manager who took my call and took all my details down and said we will call me back. 8 mins later he called me back and explained all the pricing and why it is important and what is needed now and what is not required at this moment.
0 replies
58 months ago
14 Days with no with Internet due to ISP holding the Line
My Dad gave notification on the 31st July 2021 o cancel the service at the end of 31 August 2021. They disconnected us and the line is still active with Vumatel. Each time we called we get disconnected and the reference number they gave us was for a different customer with a different address. They insisting that is the correct ref number and then they say will look into it and nobody gets back to us. It's 14 days later and we still got no internet. It's so sad to see what an ISP can do to their customers when once they leave. I always say treat your customers right and they will come back in future but the service we getting here we sadly regret being with Vox. Can someone please help us to get this resolved as it looks bad for your business.
1 reply
60 months ago
DStv Billing systems Sucks
I pay my dad's DStv Account every month according to the month as per instructions even it's earlier then the due date but I got told that I made a late payment as payment is due on the 3rd June 2021 and I made payment on the 28th May 2021 and now according to Multichoice due to wrong payment date the account is in arrears and due to the fact the system app stated the wrong amount of R929 now it's the customers problem to Pay the difference of R79. I also see the amount differs every month. How can a amount differ if there is no changes on the account and payment is made on time. The call center put me on hold wasting the customers airtime/Minutes costing the customer more money to fix up their mistakes. Every time I have an issue with the billing I have to go in to sort it out. I will not pay for the R79 that is not my fault and I got no notifications for.
1 reply
62 months ago
vodacom makes customer pay for employees incompetence
A vodacom consultant calls me to advise me that my data usage is coming very high! and she can put be in a better package! She never looked at the bill and detail of it! And normally I know insurance and extra data comes to a certain affordable amount! When I call to change my package back to what it was and a payment arrangement! No problem we can do that! I get an email stating my number is blocked and can’t make calls which it’s automatic! Which is fair! When I ask to unblock it they tell me it’s late in the evening and they can’t!! And the superior has load shedding and cannot take my call right now! What I don’t understand is why do they a system that blocks in the evening and u can’t make emergency calls and your mobile data is disabled! Even after making a portion payment to the account! And I also don’t understand they have incompetent employees that don’t see the bill throughly and making the customer pay for there mistakes! I mean they should see all the costing and say it’s gonna cost you X amount! I’ve been with vodacom since 2001 on prepaid and a contract subscriber since 2011 and not once did I ever regret being with vodacom! But after today I’m definitely going to be canceling my contract and moving it another network!
3 replies
62 months ago
Twt cresta knows their stuff!
I went to another TWT Branch and the sales guy said we charge for everything! I mean I wanted them to confirm the problem first and they wanted to charge me to r300 strip a tyre to check the valve! I went to Twt Cresta for a second opinion and I told them I think the valve was leaking! No questions asked they check it and changed the valve stem and told me they could see it was loosing air! The guy was so kind he didn’t even charge me! Now that is what I call service!
3 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
10 (66.66666666666667%)