JB
John B
Active since Mar 2014
23
Reviews
0
Industries
Reviews
23 reviews1 month ago
**** customer care and knowledge
Nu Debt on behalf of Telkom keep sending me threatening SMS's stating that I am in default for an amount that is not even due yet When I phone to complain and state my case they just hang up Then the next day I get yet another SMS
0 replies
25 months ago
Time wasters Telegram ID @Bongiwe557
They contact you via Telegram and say you can earn up to R3500 p/d just by subscribing to youtube channels, they make tons of promises and after you have put in the time and effort they change the rules and everything they promised you comes to zero as for you to progress through their program you need to pay They are a bunch of time wasters
0 replies
41 months ago
Quick to demand slow to respond
I received an sms stating my account was handed over for a debit order that bounced which was my fault I then phoned the number and made the payment that was missing The very next day the same amount was debited from my account so now I have essentially paid double I mailed the people who are supposedly working on my account and till now I have had nothing but crickets No phone call not mail nothing
132 replies
41 months ago
Standard Bank call center sux
I purchased some electricity on the 29/11/2022 I received the sms but it did not work I then tried to call customer care and that is where the wheels fell off the bus I was not able to talk to any human and the voice prompt was not very helpful in anyway I was constantly asked to enter private details and then when I was done I had to create a whole new profile just to use a self help service And after going through all of the above the call gets cut and the whole process starts all over again Why do I not have the option of talking to a human Has the bank fallen so far from grace that they no longer believe in the human touch / interactions
132 replies
65 months ago
Notice of service times mean nothing
At 20:45 on the 25th December 2020 O took my family to Macdonald in Herm**** only to find the store closed even though the notice displayed indicated the operating times was from 09:00 to 21:00 When we questioned the on duty manager Trabant we were then rather rudly told that 21:00 is the time they leave not when they close the store to customers and should they serve us they would be fined I find the attitude of the staff very ignorant and blatantly rude The fact that the info displayed on store windows states one thing and the staff say another can be seen as false advertising and this matter will be taken to the consumer protection I have taken a picture of the in store notice I have a feeling the CEO of Macdonald South Africa won't ever hear of this until the CPC informs him and as a cowrd won't bother to contact me but rather hide
0 replies
66 months ago
Don't use ubereats they steal you food and then make you pay for it
On Wednesday evening the 4th November 2020 we ordered food using ubereats Our food did not arrive and we were billed for the food There is no contact number to call to complain The number that is on the internet states that I am calling from an area that does not offer telephonic support so there is zero customer care from ubereats Should actually rename to ubersteals If you look through all the reviews they don't even care if you complain as they never respond I just hope this helps other people from making the same mistake
0 replies
76 months ago
Dont eat at KFC Bloubergstrand they dont care about customers
On Sunday the 5th January 2020 I took my family for a treat to have lunch o the beach front and have KFC We had to wait for about 45 minutes to receive our meals and only once I insisted on speaking to a manager was I informed that the chicken was still being prepared Once our food had being recieved I has asked for a full sugar coke which was not kept in the front of the of the store but rather in another fridge somewhere in the back That took about 10 minutes to take place The staff are not properly trained and have no sense of how to talk or treat customers There was another lady who who wanted to order two plain cones at the dessert only counter but was told she to join the que which was already long and when she to insisted on talking g to the manager she was blatantly ignored and the two ladies behind the counter just walked away and started serving other customers instead KFC Bloubergstrand is well know and cause of its location should in my opinion be the flagship branch in Cape Town with only the best people working there but this is not the case Customer service in the branch is lacking to a degree I would call it disgusting There is no etiquette or customer service knowledge in the KFC Bloubergstrand whatsoever and for an institution like KFC in general that should be the highest requirement when selecting staff I have seen first hand the quality of customer service across the board for KFC dropping with every day that passes
0 replies
78 months ago
we (Discover) mess up but it is your fault FIX IT
I am going to start this off with a small bit of comman sense and logic The examples here are not the actual amounts When sign a debit order (in this case life cover) for R100 you are expect to have R100 in the bank on the day When the debit order runs the bank will see you have R100 available then give the company 9in this case Discover Life)the R100, if for what ever reason there is not R100 available the debit order will bounce back The bank will not see that you only have R90 available and give that to the company, it is a all or nothing situation Now for my problem My Discover Life debit order went off successfully as it should have no bounce back as per my bank statement Then to my surprise I received an e-mail stating that my premium is in arrears of R190 and that I need to make arrangements to pay I would like someone from Discovery to explain to me as to how this is possible If Discovery Life asked for a certain amount and that amount was not fully available it would have bounced back (comman sense and logic) So in my opinion Discovery has joined the gang of *** is going on companies They make an incorrect request to the bank get the amount they requested realize there is an issue and lay blame on the client instead of sending an e-mail stating that they made a mistake (I would be a lot happier receiving that) and then making it up when the new debit order runs they make it seem like I messed up Now my cover is in jeopardy should something happen to me my family would be left to fend for themselves, Discover will just turn and say oh well the premium was not paid so we will not pay out (maybe this is the bigger plan) I am almost willing to put my head on a block that this would not make it to CEO level nor will I receive a call from the CEO explaining the incompetence of the staff employed I will seriously be considering talking to my broker to move my cover to a company that actually knows what it is doing
210 replies
80 months ago
Welcome to Africa where service and customer care mean NOTHING
On Thursday 19 September 2019 my wife was at PNP Westcoast Village and the following took place I just came from your store feeling very angry an humiliated...I bought a few things and I go to your store everyday with my 2 kids and everyone knows them and myself by now as I work at the center....today my kids weren't with me ...I took 2 apples from the free for kids box...the ethnic 'manager' that wears a red jersey insulted me infront of everyone calling me a thieve and telling me I am always causing drama and act like a queen....when I told him I am allowed to complain as a customer because most of the time the goods are marked wrong on the shelves so why call me names...I did swear at him told him f you and f off as he even followed me right outside the door on exiting... he came to my workplace to talk to my manager in private... I asked him in my workplace what he think my manager must do about it?! then he left...I expect a apology from that manager....I will NEVER put foot in your store again! How dare he embarrasses me like that
105 replies
80 months ago
Don't ask we don't honor our guarantee
In September 2018 I was rear ended and after a long wait (supplier issue) my car was repaired in December 2018 After about two weeks I noticed that the paint on my bumper was peeling In January 2019 I returned to DALS Montague Gardens to inform them of the peeling as there is a lifetime guarantee on paint work (or so I was told ) After going through the whole experience of having my car repaired and driving a rental (out of pocket) car I requested a courtesy car as the issue was not of my doing but bad workmanship (DALS needs to carry any cost) I was told at the time that there were only 3 cars as the others were sold and it could take anything from 2 weeks to 4 months before I could get a car I was happy with that I have mailed 5 months later to get an update (no reply received) It is going on 10 months now and still have not heard from anyone regarding the fixing of my bumper I would be more than happy to cover the cost of a rental if this was not a guarantee issue but it is and I don't see the logic in making a client pay for a mess that was created by poor / rushed work that offers a lifetime guarantee
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (13.043478260869565%)
1 Star
20 (86.95652173913044%)