HH
Hanlie H
Active since Mar 2014
48
Reviews
0
Industries
Reviews
48 reviews19 months ago
Stop it TELKOM SA
I am receiving phone calls on a daily basis from Telkom SA, at least that is what Truecaller is blocking every single day. This is in contravention with the POPI act. I have never been a Telkom SA client and is not interested to be contacted by them. I don't know where they got my number, but they are prevented by the POPI act to contact and harass me in this way.
0 replies
20 months ago
Dishonest company
An agent visited me at my place of work. He accepted my debicheck on my behalf on my phone without divulging what the reason was. The arrangement is to debit my account on the first of the month as I only receive remuneration on the last day of the month. They stole R191 from my account on 28 August and when I want to complain that they took this well before I received salary and was not according to our arrangement. I cancelled my insurance on the same day. Now that I want to be refunded for this ****** money, they have all kinds of excuses. I have sent them an email to dispute this, but I only received an automated email back of the receipt. I want my money back.
0 replies
20 months ago
Bad client service from Die Visfabriek, Kleinmond
This is a review for Die Visfabriek, Kleinmond. There are no words to describe the terrible service I have received from Die Visfabriek, Kleinmond this past Saturday. I wanted to buy 4 garlic breads. I drove from the other side of town to support Die Visfabriek. I stood in the queue at the till for about 7 minutes while the cashier attended to the client in front of me. When the client was done, I greeted the cashier friendly and I had no response. In fact, I was ignored while she attended to a lady that apparently already bought items from Die Visfabriek, returned to get some more items, and then walk up to the counter, skipping the already awaiting queue. My husband, in the mean time, joined me as he coming to check what was keeping me from returning to our vehicle, He saw what had happened and was not pleased that the lady skipped the queue. When it was our turn at the counter, again I greeted the lady, kindly asking for a bag. I had no response of any kind from this woman, I left my husband in the queue to attend to another matter, I did not realise at this stage that he only had the Nedbank American Express card with him and that all stores accept this card. The next moment my husband came rushing to me, asking for the other card, which I quickly handed to him. A few minutes later, he returns empty handed as he was requested to go stand back in the long queue. The workers are extremely rude, non responsive and have no idea of client services. There are lots of complaints on facebook re. this particular store, but the situation is not being handled. On Monday morning, I went back to Die Visfabriek, Kleinmond and walked up to the so called manager. She is seriously not interested in attending to clients or assisting. She is extremely unfriendly and being at Die Visfabriek, is definitely not where she wants to be, She did not say "hallo" and only gave me a telephone number of Cathy, who she reports to when I answered the question of what I needed the number for. I told her that if she does not give me a contactable number, that I will resort to social media. I gave Cathy a cal and I was referred to info@dievisfabriek.co.za e-mail address to address my complaint. This written complaint was sent immediately and still I have not ha a response e.g. and acknowledgement of receipt of my email, let alone attending to my issue. This store has some serious issues when it comes to client service. What a shame.
0 replies
20 months ago
Buffalo Int logistic refund impossible
Because of a message from my bank that my payment of R101.16 did not go through for payment of import duties for a Shein parcel to Buffalo International logistics, I made another payment of the same amount. This amount has been taken twice from my account. I have been struggling since 1 April to get a refund of R101,16. The only answer I received from Shein about this case, was to contact Buffalo International with my request. I had a huge attempt last week to contact Buffalo International in this matter. I was sent a claim form to complete from support@buffalo with an email adddress to send it to. Palesa something. I emailed the proof of double payment and the completed claim form to Palesa only to receive an email back stating that she no longer works for Buffalo and that the email should be sent to refunds@buffalo...... which I did. The email came back undelivered. I forwarded everything to support@buffalo...... last week and have not had any reply or attempt of refunding. I will attempt to take this matter even further. It is not about the money, but the principle of the matter
0 replies
25 months ago
Well done, Chanelle!
I received 5 star service from Chanelle Anderson today. I wanted to change to another company for car insurance and with her friendly and sufficient assistance, she managed to keep me as a client. I complained about my debit order going off too early - she changed that. I was assisted in Afrikaans, as my preferred language and the reason why I joined Virseker, I can even arrange for a discount at the end of this month. Thank you, Chanelle, for your excellent service.
56 replies
26 months ago
This is not on!!
Yesterday was the 27th of the month. My debit order was taken last night. Tomorrow only, is the last day of the month. My arrangement with Virseker is the last day of the month. Taking my money on the 27th is not according to my agreement with Virseker and I am really unhappy about the current situation. I need my debit order cancelled. I will take this up with the consumer board too as a consumer may not be forced to sign a debit order, even though companies still do it.
56 replies
29 months ago
No/poor service Shoprite Kleinmond
This is not my first complaint about bad service at the Shoprite Centre, Main Road, Kleinmond. There are long queues and only two to three cashiers available. It takes ages just to buy a bread. Today I wanted to buy 1 x 6 litres of long life milk. I walked through the whole store, asked for assistance and the lady told me the next isle, while I had to interrupt two Shoprite workers chatting, blocking the whole passage in my search for long life milk. I told her that there was not milk in the next isle and she just carried on having her conversation with her ****orker. I left my whole trolley in the store, left without any purchase and went to shop at another store in town where I get service. The season is upon us. I would rather not shop at Shoprite at all during this festive season as local clients, have to be subjected to no or poor service during the whole year already. If people don't want to work, get rid of them and appoint people who want to work, has pride in their jobs and embrace client/customer service. An express till is not an express if the cashier is lazy. Clients leave their goods at the till and leave the queue to get something they forgot, in the mean time keeping the whole queue. This is not acceptable. There is really big issues with this store and I will keep on complaining and ask my fellow citizens to refrain from shopping at Shoprite Kleinmond. Without clients/customers, there are no work.
0 replies
33 months ago
Home Choice tries to conducting business against the law
I receive 1 to 2 phone calls per day from different telephone numbers for the past week from Home Choice. This is in contravention of the POPI Act as I did not give them permission to phone me. Neither have I given my telephone number or signed up for anything with Home Choice. This is harassment. I want this to stop and action be taken against anybody who does not comply or subject to the POPI Act. Please don't call me to apologise!! You do not have permission for this either.
120 replies
41 months ago
No follow up
I ordered a bank card that was to be delivered by CCD couriers. Unfortunately I could not be present to receive my card. I understand that there are certain security measures in place and that rules are rules and therefor I apologised that I could not make the appointment. The courier person said that another date will be scheduled. Soon after this call, I received another call from CCD couriers and I was promised that my card will be delivered today, 30 November. On Friday afternoon I missed a call from CCD couriers and that was the last we have had any contact. Today I went to my bank and demanded another card as the charges for the card has already been deducted from my bank account. According to the bank system, and appointment was booked by CCD couriers to deliver my card. I had no sms notification or any other call to finalise this. The bank phoned CCD couriers who kept us on the line for close to half an hour. This is ridiculous. We were then informed that the card delivery has been cancelled. CCD couriers let me down without any notification of alternative. A new card was issued by my bank for which I had to pay for too. I demand that CCD couriers refund the card charges as I did not receive any card as was supposedly arranged. Initial service was not bad - it was my fault, but unfortunately CCD rendered no service afterwards and let me in the lurge.
132 replies
41 months ago
Thank you
They only get 1 star for refunding my (refundable) amount after a huge fight and naming and shaming this company. I never want to do business with them ever again and recommend that everybody, for what ever reason, not try to even get in touch with this company, leave alone do business.
0 replies
Review Distribution
5 Star
7 (14.583333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
17 (35.416666666666664%)
1 Star
24 (50%)