NG
Nkuli G
Active since May 2014
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Account paid up but not closed or removed on Profile
I have 3 accounts from the same company that show open- all these accounts have been paid up for over 60 days- months even, i tried disputing them and added the paid up letters but my dispute gets closed citing not relevant. All i want is experian to update my records, these are paid up i even have paid up letters but when i go to www.up.experian.co.za. and select dispute i cant attach when i select option of account - it gets removed i cant query the said account, when i choose duplicate it gets closed that its not a duplicate. This is wrong because my score keeps going down for an account i paid up a long time ago that experian is refusing to assist with- the call center number never goes through, i logged a dispute with transunion and it was resolved in less than 10 days,experian keeps closing my queries , this is pathetic
53 replies
6 months ago
My mom passed on last month, I have called and advised your call centre, received a form to fill in and sent all relevant documents but I get replies from the same email I sent that she must pay
My mom passed on last month, I have called and advised your call centre, received a form to fill in and sent all relevant documents but I get replies from the same email I sent that she must pay. How will my late mother pay?
53 replies
7 months ago
I called in to query a change in the beneficiary and banking details as I lost my mom and want to take over the policy
I called in to query a change in the beneficiary and banking details as I lost my mom and want to take over the policy . Bitso Matibidi was not helpful ,the person I want to take over is my dad who is a pensioner. All was confirmed telephonically but still the documents sent are incorrect.
106 replies
7 months ago
Please give Thomas a bonus, he was so helpful and friendly
Please give Thomas a bonus, he was so helpful and friendly. We are happy with Santam and his service, it's exceptional. You have a gem in your company
53 replies
18 months ago
MAPONYA MALL SERVICE- HORRIFIC
On saturday the 5th of October i went to Nedbank Maponya Mall branch to replace my card as i have misplaced it , i was told to block the card and a new one will be issued- i blocked it and as i was about to be assisted i was told the SSK machine doesnt issue oins to wait while they reboot the machine, i waited a good 30 min and the consultant came back to inform me that the machine is faulty and only after 30 min of waiting im told there are no cards - i was left there with no explanation or apology. I was told to return monday - i returned on tuesday and still there are no cards. mind you in a pensioner a 75 year old senior citizen, that is on crutches. I have to go up and down using money i dont have to go to a branch only to be told there are no cards, how does such a huge respectable bank operate without stock? is there no stock taking happening , does the manager not care about such things, to add insult to injury i will be charged R150 to replace the cards on top of spending R60 to commute to maponya mall for nothing. THIS IS PATHETIC
0 replies
29 months ago
BAD SERVICE
My name is Nomvula Gumada, my husband and i have an insurance policy with Outsurance for over 3 years. When the policy was taken no one came to assess our home and calculate what the amount will be that we need to pay monthly it was all done over the phone and all we were asked was the size of our house and area. Please note we are pensioners and some things we need more clarity on. In 2022 we had a claim logged for our stove which was faulty and our claim was rejected. Last week we claimed for a faulty fridge and it was rejected again, we are shocked at the service we receive from outsurance. On your website this is the promise and statement you made "We’ll cover all your home contents against theft, intentional damage, as well as damage caused by a power surge or a burst geyser. Plus, damage due to fire, lightning storm, hail and flood" However we are not getting that but getting rejections, had an assessor came out to assess what we want to claim none of this would be happening, for over 3 years a pensioner has been paying over 1200 only to be rejected when claiming. What is the purpose of an assessor, just like a car when you insure it it goes for an assessment why wasnt the same done for our home and contents that way we know that our contents are not insured, i really feel we have just been donating money to outsurance and not receiving a service.
142 replies
39 months ago
BAD SERVICE
I made a deposit on Gbets using the SID option which i always use and my funds are still not reflecting in my account , the agents cant seem to help. I had the same issue 3 months back where i deposited R50 and it didnt reflect till today all im told is it will reflect in 24-48 hours but why because others reflect immediately each agent i speak to has a different answer and i keep sending the POP.THIS IS UNACCEPTABLE
0 replies
42 months ago
Unhappy
On the 02 of November 2022 , my father made a withdrawal at an ABSA ATM. ATM number:13603 , SEQ NR:003279, Time:10:21:11. With card number ending :4852 this being her Sassa card as she is a pensioner. An amount of R800 was withdrawn. He got home handed her the money and she put it safely. A day later in the evening she was going to her sisters place and she took a R100 from the notes and left, i received a call from her asking that i must please come to a certain bustop as the taxi driver asked to her leave his taxi as shes carrying fake money. She then directed me to where the money was and asked that i bring her another R100, when i went to where she directed me i noticed a few notes were rather darker than the others, i then took the whole envelope with to her luckily it had the slip inside although it was written on it and when i saw the note she had on her it was the same as the ones in this envelope, i gave her one note that was real and returned home with the rest, The next morning she went to ABSA Bank in Maponya Mall to lay a complaint she was advised to get a Sassa statement then go do an afidavit, she got hassles at both sassa offices and police station, when she then managed to she went back to the bank and was now advised they cant assist her, This is a 73 year old woman who made a withdrawal at one of your atms and received R600 of fake notes and only R200 were real. And is not getting any help from your consultants. Please advise of the way forward in this regard.
132 replies
42 months ago
OVER BILLED ON THEIR SYSTEM ISSUES
on the 26th of July i requested a downgrade from Compact Plus to The Family package of R309 pm plus R110 for pVR. On the 27th July which is my billing date i made a payment of R467. On the 26th of August i requested a downgrade again from Family to DStv Access for R120 plus R110 for pVr, i then paid R230. All these requests were done via self service on whatsapp. In September i checked my billing and saw an amount of over R400 i called the call centre and was advised its an error on your side the down grade wasnt captured by the system and the consultant amended it , which is strange as i had Access channells the whole month i then made a payment of R230 on the 28th September. This month( October) i made a payment of R230 on the 27th and now im told i owe R239. which is for family a package i downgraded from in August. I paid this amount as i need the services active as they were disconnected. I need that amount of R240 i paid on the 01 November to be refunded as its not my fault your system didnt record the downgrade i requested on the same self service channel that you guys always advise us to use. Customer number is 87729700 A consultant by the name of Nolwazi Nzimande gave me ref number:5634882575 on the 01 of November she then escalated the call and i was called by Zanele who asked that i send the Whatsapp conversations via email and i received this ref number via email:65493814 i called your call center now and all ref numbers cant be found...the two agents i get through to are not clued up in anything. I need my Refund ASAP
266 replies
43 months ago
disappointed
Good day i bought the 6x100g Nutriday Double Cream Plain yoghurt from our local shoprite a few days ago. The next day i took one with to work and because i was so hectic i didn't put it in tbe fridge. Come lunch time i had it and it was watery. I thought argh its hot plus i didn't put it in the fridge. Day 2 im working from home. Come lunch time i have one and its so watery. Double cream yoghurt is supposed to be thick not runny. The big tub 1kg is a better buy and its always thick but because i have to take a certain amount of dairy daily i figured the small one would be great. Big mistake. I regret it so much. Im so disappointed. First time trying a product and this happens.
133 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
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1 Star
16 (94.11764705882354%)