ZD
Zulekha D
Active since Mar 2009
15
Reviews
0
Industries
Reviews
15 reviews19 months ago
Does Telkom Back-Office exist?
I logged a fault with Telkom on Thursday. I have not had internet access since Wednesday. I have requested several calls backs but most times I do not receive a call back and when I do speak to an agent I am convinced I need to stop dealing with Telkom. I have been told that the call is not being forwarded to Openserve since it is with their Back-Office. However, their Back-Office does not seem to see fit to contact clients or action a fault before 72 hours. When I spoke to an agent a few minutes ago I was told that the Back-Office will not do anything now since they do not work on weekends. When I pointed out to her that the call was logged on Thursday she said that their turnaround time is 72 hours Since Back-Office does not work weekends or after hours their turnaround time is probably 8 days! I work from home and get paid by the hour, but this does not seem to warrant reliable service.
0 replies
38 months ago
Exemplary Service
The service at Midfeeds is exceptional. It's refreshing to experience this level of customer service in Gauteng. If it were not for Dennis, who assisted us, I would have bought less. He is exceptionally helpful and gives great advice.
0 replies
39 months ago
Hyundai policy on breakdowns
My car was towed by Hyundai roadside assistance to Hyundai service centre in Centurion on 2 February 2023 at approximately 10:00. I was told they are fully booked and the car will be checked in 24 to 48 hours. However, when I called today I was told my car has been booked in for the 8th February 2023. Surely, when a car is towed in, it should be assessed sooner. Furthermore, my car went to the same centre for a routine service in September. The technician had not connected some of the wires correctly hence the fuel gauge was not working. At that time I was told they could only assist in a week. When I spoke to the manager and explained that this due to their error, he said I could bring it in the next day. I bought the car as pre-owned at the same place. The first time it went for a service the exact same thing was done and I got stuck because the gauge showed half a tank when in effect it was empty. This too was a "minor issue" caused during the service. The extended warranty or even warranty is not worth it. Effectively when your Hyundai breaks down, it will be fixed whenever Hyundai decides, irrespective of the inconvenience caused to the driver of the vehicle. My car could start , but there seemed to be a problem with the accelerator cable which is taking one week to repair.
0 replies
41 months ago
Exceptional Customer Service
WumDrop recently delivered part of my order from Makro. The two men who delivered the parcel were courteous, friendly and helpful. I was quite surprised when I received a call asking if my order could be delivered since it was 18:30 - this is exceptional customer service. The two men thanked me for accepting the delivery at that time. Many South African companies can learn about customer service from you.
0 replies
41 months ago
Black Friday Hoax - Total Disregard for Clients
I ordered a Sodastream machine which was on special. The special consisted of the Sodastream machine, 2 bottles and one syrup. I received the syrup and the bottles but according to my order the Sodastream machine was cancelled. What's the point of having the bottles and syrup when I cannot use these. This was a Black Friday special. If specials cannot be nounoured then don't advertise as such. I only bought this because of the special. If you don't have stock then you should send the item when you can but but by cancelling part if the order you are reneging on an agreement I buy from Makro because of their excellent customer care. Is this considered acceptable customer care?! The special was R900 You sent the bottles at R209 and the syrup is R31.99 Now I am expected to buy the machine for R1299. This is a con. I did expect this from Makro. I posted this message on Makro's site and received this message: It cannot be published to the website, but.. — Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! I am astounded by the sheer arrogance. If you do not post my review on your site, do not call me and do not make any attempt to remedy the situation do you believe that as a consumer I do not have other options available to me. I will contact the consumer council. Why do companies have special when they are not prepared to honour these. To add insult to injury they're advertising the same Sodastream machine as a Christmas special: SODASTREAM SPIRIT SPARKLING WTR MAKER BL + BORGONOVA ROCOCO 6 PACK GLASSES FOR R899. Promotion ends 24 December 2022.
205 replies
41 months ago
Typical South African Service Delivery: Arrogant
I received a parcel this morning. This is the same person who delivered a parcel a few weeks ago. Previously, when he delivered the parcel I was not at home, but my helper was. However, he called several times to say no one was answering. He then threatened to leave and come back the following week. The parcel contained medication which I required. When I called a neighbour to collect the parcel. He asked if the neighbour knew because I was wasting his time. I told him I would discuss the matter with the helper since she had been informed to expect a delivery - I had to take my son to hospital. He called to say it was not my helper's fault since he had parked on the road and hooted. He did not park in-front of the house or knock on the gate hence the helper did not realise the delivery was for us. The neighbour confirmed this. He called because the helper had told him I was upset because according to him no one was home. When I asked him about his arrogance; threatening to leave and behaving particularly badly he cut the call. Today, when I asked he told me if I wanted deliveries then I should stop complaining. I asked if I should call the company and he said I should do so since they will simply refuse to deliver to me because he is a valued and trusted employee who has never received any complaints. Previously, he asked me not to say anything since he needed the job. Because I have not been well and work from home he assumed I do not work, hence said that he was not arrogant but that people who worked did not have time to listen to others complain. Couriers are a service delivery company, which implies a fairly civil manner when dealing with clients. I am sure as a recipient it may be seen that I am not really paying for the service hence may be disregarded. However, the companies from which I receive deliveries do value their clients and pride themselves on excellent customer care hence I contact them to determine if this type of behaviour is expected and condoned.
0 replies
43 months ago
Medical Hinderance not Medical "Aid"
After an insect bite my son developed an infection which was concerning since he had fever. The GP advised a visit to the ER. I don't know if this is Discovery or all medical aids but a patient cannot be admitted until tests justifying admission are conducted. Hence, blood tests, x-rays, a sonar and any other test are not covered by "in-hospital" benefits since the person has not been admitted yet. I had a spine operation in June hence my medical savings was depleted. Discovery rejected the claim for x-rays. Hence, I had to first pay for the x-rays before these were done. The results of the blood tests are required for admission hence a person should be in hospital for over 5 hours before being admitted; assuming Discovery accepts the results. Basically, when a person is in an emergency room the person is not a patient and is not really "in hospital": A medical version of no-man's land. I recently had to pay for blood tests which were done before my spine operation and fot a brace which is crucial to the success of the operation since this occurred before I was technically admitted. So being in a hospital bed in a hospital gown is not being "in hospital". I am intrigued at the person's level of eccentricity when wandering around in a hospital gown for no apparent reason. If this was not a very serious matter I'd see this as the makings of an excellent comedy. How, by any stretch of the imagination is this logical? If only the Medical Aid was there for a person when needed. The dictionary meaning of Aid is help. "Medical Aid" is probably the most insidious misnomer ever.
266 replies
52 months ago
Telkom's motto: passing the buck
I have reported several calls last week regarding the connection speed 60888386, 60003098, 60003080 (Previously I logged 58939564). In June I signed up for a package for 25Mbs down and up. However, even though I am paying for the package I am not receive more that 10Mbs download and approximately 8Mbs Upload (which are the same speeds I had for ADSL) I have spoken to several technical support agents with one in particular trying to explain to me that I cannot buy upload, download and ping separately. When I asked them to check the package I had with Telkom one agent said she could not see those details on her system. A gentlemen called on Friday and said it was 10Mbs down and up. When I called the Sales department today I was told I have 25Mbs down and up. The sales agent said I need to call technical support for them to log an incident. She also said I should contract the products department to reimburse me for paying for a service I have not received. Is there any person at Telkom competent enough and willing to take responsibility for a fault or do I have to go through several departments with each one passing the buck? Based on this I have every right as a consumer to cancel my contract with Telkom and look at another ISP. Unfortunately, OpenServe is the only company providing fibre in my area.
0 replies
101 months ago
Efficient Customer Service
I called Discovery Insure to add a claim. I spoke to Nompumelelo Bandezi. She was most helpful and efficient. The claim was added and within minutes a service provider was appointed, a reference number issued and the details of the claim explained. It is a pleasure dealing with call centre agents who are this efficient.
105 replies
103 months ago
Cheaper rates = low quality connection
I changed mobile service providers approximately 2 months ago - my biggest mistake ever. I cannot seem to find a single call centre agent who understands billing issues or the fact that the quality of calls is pathetic. Besides my calls being dropped regularly, the quality of the connection is so bad that both me and the person to whom I am talking can only hear bits of the conversation. I have tried explaining this to the call centre agent, they claim its settings on the device. I have changed settings according to their instructions to no avail. May I please advise any other person thinking of switching to TELKOM MOBILE: Please DO NOT - their rates are cheap since their service is even cheaper.
61 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
10 (66.66666666666667%)