GV
Gina T
Active since Jun 2014
11
Reviews
0
Industries
Reviews
11 reviews27 months ago
INEFFICIENT, SUB-STANDARD CLIENT SERVICE
I phoned Nedbank for a quote on home/vehicle insurance this morning (08h00). Unfortunately I did not get the person's name that I spoke to. I explained that I already have insurance but was looking for a comparison quote. He advised that I need to provide him with a copy of my policy in order for him to do a quote which I feel was ********* and advised that i would not be sending him my current policy. He continued that this is the way Nedbank conducts business and thank you for my time. He then put the phone down in my ear. Nedbank must be flourishing that they are so readily willing to turn away new business.
58 replies
28 months ago
Parcel delivered to someone else
Be VERY careful when requesting delivery of any item through TFG (Bash). The experience I've just encountered has been absolutely ATTROCIOUS, SUB-STANDARD, NEGLIGENT and downright SHOCKING! I ordered an item from Foschini and requested delivery to my work address. I work for an extremely large company with approx 5000 people in the building, all from different departments. I received an sms stating that my parcel would be delivered on 5 December 2023 and during the course of the day received an email stating my parcel had been delivered - of which I'd received nothing!!!! After work I went into foschini cape gate and explained the scenario and they contacted BASH. Apparently the parcel had been handed to someone else because of "shift change". We don't work shifts!!! The onus was left on me to find this person who could've worked in any department and bern one of 5000 others! I eventually found the person but complained about the service of the delivery. I never got a call to inform me they were on their way or even there, waiting. The attitude of the driver was totally non chalant and he couldn't give a damn about his conduct. In fact he didn't even apologize. I feel that some sort of consession should have been made and that either the driver,cthe courier company or foschini should hold the responsibility of the package. Ive been given the run around for almost 3 weeks and still have no answer. I am closing my foschini account at the end of this month and will never deal with TFG again !
0 replies
28 months ago
INEFFICIENT, ***********, INEPT CUSTOMER SERVICE
I moved residence on 1 July 2023. On 7 July 2023 I called Telkom and cancelled my Telkom account and was advised that all was in order and my reference number was 1692834203A I heard nothing from Telkom and assumed all was in order and that, for once, someone had done their job efficiently. How VERY wrong I was. From September 2023, I've been receiving SMS's from a debt collection agency, VVM, informing me that my Telkom account was in arrears. I immedidately contacted them telephonically and via email giving them the reference number of my cancellation. To date, the email still hasn 't been opened. I know this because I put a read receipt option onto the email. In the meantime, I received an sms from Telkom informing me that my case number 75268266 is resolved and again I assumed that they have checked the reference number against my call and realised their error and resolved it. Wrong again!!! The sms's from VVM have continued - month after month after month!!!!!!!!! I was even more disgruntled on Saturday, 16 December 2023, when I received a telephone call from Telkom, again informing me about the outstanding amount. When I advised the woman that I was busy driving and that I did not have any further dealings with Telkom, she ignored me and carried on speaking! This matter is RUINING MY CREDIT SCORE - to start off with - and secondly - it is absolutely absurd, inefficient, inept, and downright poor customer service which I can only boil down to LAZINESS and SHEER INCOMPETENCE!!! When can I expect this matter to be resolved?????????????? I have since cancelled ALL of my Telkom accounts (both cellphones as well as the home internet and landline). on I am MOST upset to have received an sms from VVM informing me of an outstanding Telkom account. The account was CANCELLED on 7 July 2023 and the reference number of the given communique is: 1692834203A Sort this out IMMEDIATELY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0 replies
31 months ago
BOOOOOOO
Awful customer care. Misleading online store. You've certainly lost a customer.
655 replies
32 months ago
Excellent Service
I got a puncture on the N1 on Friday 1 September 2023. I called discovery insure and was assisted very professionally by Shelton Nyanda. He dispatched roadside assistance and my tyre was replaced in less than half an hour. I received a follow up call to enquire whether everything was in order. Very well done. This morning, 5 September 2023, during loadshedding, i accidentally knocked my vehicle on a carport post when leaving for work. I again called discovery insure and spoke with Deneo Khatshwa and again i received friendly, efficient and professional service which left me feeling extremely happy that I changed companies. Well done Discovery Insure!! We need more companies like you out there.
131 replies
32 months ago
UNPROFESSIONAL, INEFFICIENT, MONEY-HUNGRY PLUMBER / HANDYMAN
Quick fixes that last a day or two and then one struggles to get him back. Arrogant, unprofessional and an absolute waste of time and money.
0 replies
32 months ago
NON ADHERANCE TO DEED OF SALE
After numerous initial problems with the first estate agent, Marno Muller, I dealt with Moyra de Lange and purchased a property in the Northern Suburbs. I received a compliance certificate for water, yet the plumber had to come out 2 to address the problems. The outside tap is still not sorted considering i have to use a spanner to close the tap to ensure it doesn't drip. In the addendum to the deed of sale, it is noted that the situation regarding the overflow pipe and geyser will be addressed and repaired during the plumbing COC repairs - which still has not been addressed. I have made several attempts to try and contact Moyra de Lange, to no avail. I would like these concerns addressed and sorted without being shoved from pillar to post by the plumber whose company name Moyra will not give to me dispite having asked on two different occasions. Seems once the commission is through so is their dealings with you.
0 replies
32 months ago
PATHETIC PLUMBER
DOESN'T BOTHER FOLLOWING UP WITH JOBS. ALWAYS SOME REASON HE CAN'T MAKE IT. LIES ABOUT HOW HE TRIED TO CONTACT YOU - HOWEVER NO MISSED CALLS. STILL WAITING FOR HIM TO SORT MY OVERFLOW PIPE.
0 replies
36 months ago
Santam
Excellent, efficient and professional service received. Special thanks to Nina Zenke for her proficiency in handling my vehicle claim.
53 replies
38 months ago
PATHETIC SERVICE AND CUSTOMER CARE - CELL C
I have not had a Cell C account since 2019 yet when applying for a home loan found out that they have listed me on the credit bereau. I have been in to Cell C Kenilworth Centre and have dealt with Asma, who apparently sent them an email. Today, upon enquiring, I found out that this matter is still not resolved. I do not owe Cell C any outstanding monies and want my account rightfully closed and taken off the credit bereau report.
424 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)