DP
Daniel P
Active since Jul 2014
29
Reviews
0
Industries
Reviews
29 reviews23 months ago
Discovery are disgusting
Discovery has seriously dropped the ball and put my family at risk and I am now on the phone to the 4th person starting from square one. I left my company in March and took on my membership in my personal capacity with the online application being guided on the phone by a consultant at discovery. I made payment for April on the 16th as the debit bounced n the first because my previous employer took time to pay. I called in at this time to get my membership reinstated. I thought all was fine and we had agreed the debit order was set and I could continue living my life with medical aid and not have to chase discovery everytime they just suspended my services without making any contact with me via email or mobile. All was well I was able to claim and I was getting mails from discovery with my claims which proves they have the correct contact details. So on the 1 of June I noticed discovery had not debited me for May or June, I only picked this up as I was checking my balances I never received 1 email from them stating that they had tried to debit and it bounced there are no debit attempts on my account and I never received a call or a mail in 2 months advising me that funds were required but I did however get a nasty mail from then claiming clawback debt owed to them out of the blue indicating that if they needed funds from me they could have mailed me long before suspending my membership without notifying me and only making contact to get their greedy little claws on the heir claw back money. Had I not noticed that my membership had vanished from my app I would never have picks this up which means if my son had a medical emergency I would not have been covered. Then to add to the absolute mess was I call in to resolve this and I am told my account lapsed on the 31st of Jan? 2024 when I was still employed and my company was paying the medical aid, I had to press them to read further in their notes to see I had taken on the account myself in March had I not pressed they would have tried to squeeze months worth of money out of me. I am now on mute with the 4th person who I have had to explain the whole story again and I am being told they can’t help me and it has to be escalate for the 4th time in 4 days. I’ve asked for call recordings but apparently they can’t provide them. My next move is to seek legal advice as I am honestly disgusted a company that claims to help people is literally putting my family at risk because they can’t communicate internally and make comprehensive notes when speaking to their clients. The lady I am speaking to now literally told me she can’t work out what has happened because the notes her colleagues have made are not comprehensive very reassuring to hear that. I have paid for May and provided proof of payment I am told June is outstanding and which so far is the only thing they seem to have correct someone better contact me with a solution before I pay for June or I am going public and I am going legal.
159 replies
25 months ago
The worst service a bank can offer
I recently went to open a business bank account, but there were amendments to the directors that hadn't yet reflected on Experian. Consequently, Ellen couldn't release the account, which I completely understand. However, before leaving, Ellen assured me she would keep me updated regularly, making me feel like my business was important to her. It was comforting to know I had my own banker who would look after me. However, it turned out that all that talk was just talk. From the moment I left the bank, I seemed to be the last thing on Ellen's mind. I had to follow up numerous times, only to be told that nothing had changed and offered no alternatives. I accepted this, as I understood that if the changes weren't reflected, nothing could be done. Then, out of the blue, a lady named Linda Sithole called me with good news. She assured me that she had a way to get my account activated. When I mentioned Ellen's previous assertion that this wasn't possible, Linda promptly rep**** that she didn't know why Ellen was even handling my account, effectively passing the buck to her colleague. Nonetheless, I was hopeful and grateful. Linda confirmed that if my ex-partner, who is still listed on Experian, was willing to sign for the account, it would be acceptable, and she could release my account. I contacted my ex-partner, who had no issues helping me out, and we were making progress again. My hope and expectations were now sky-high. Unfortunately, that's where the story ends. The last I heard from Linda was an email she sent on the 12th, stating that she had attempted to contact me, which is a blatant lie that current technology would easily disprove. I rep**** to this email as well, but received no response. And now, I find myself with a registered business but no bank account. I have never experienced such poor service in my life, and I've been fed cardboard before. Now, I have to seek this service from another bank, and I'm certain they will be able to assist. I don't know why I ever thought Standard Bank was a good idea, but I gave them a chance, and they instantly proved to me why everyone uses either FNB or Absa.
56 replies
27 months ago
Consultants are ****s and Vodacoms service is terrible
I am writing to express my extreme dissatisfaction and frustration with the service I have received regarding the delivery of my device, which was promised to me last week Friday. I spoke to a consultant on [date] who assured me that the stock was arriving and I would receive an SMS with a tracking number. Trusting this information, I eagerly awaited the delivery. However, to my dismay, upon calling to follow up today, I was informed that there is still no stock available. This situation is highly frustrating as I was promised a prompt delivery, and it has now been almost a month since my application was approved. The lack of transparency and misinformation provided by the previous consultant is unacceptable. I feel deceived and inconvenienced by the false assurances given regarding the stock availability and the subsequent delay. I kindly request that you listen to the recorded calls for verification. It is imperative to understand the misinformation provided to me and the impact it has on my experience as a customer. I insist on immediate action to rectify this situation. I expect my promised device to be delivered this week, as initially promised. Waiting for another whole week is unacceptable, considering the extended delay I have already experienced. If my device is not delivered as committed, I regret to inform you that I will have no choice but to share my experience on various social media platforms. I believe it is crucial for other customers to be aware of the dishonest practices and significant delays in delivery services experienced with Vodacom. I trust that you will take this matter seriously and expedite the resolution process.
116 replies
30 months ago
Vodacom are *******
See below. I paid up my equipment last firday now they are only going to process the cancellation next month which means they are going to bill me more for what I have already paid off on the 20th of this month? This is theft and ******ion as well as disgusting service. Good day. The below is unacceptable If you bill me for the equipment this month then you will owe me money as the amount will be less? I will reverse the debit order if you try to bill me for equipment I have paid for and I will take you to court for theft as you will then put me out of money for food for my child and this is not acceptable. Kind Regards Daniel Potgieter Your Service Request 5-36100449245462 is in now being processed by Zolelwa Bunyula who will be in contact you with you shortly. Your service request should be attended to by 2023-11-07 11:40:30. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
393 replies
32 months ago
Takealot is sleeping and they don't reply to support requests
I was sent 3 incorrect items in one order, I ordered a pack of 6 post its I got 1 I ordred a specific tool kit I was sent some other kit with missing items, I ordered a black parker pen I was sent a blue one. How can they get 3 items wrong in one order? Order number Order #135875593
0 replies
37 months ago
Outsurance make me pay excess for half a job.
Painful process to get my car sorted once the car was returned work was not complete my sideview mirror is still smashed and missing pieces. I will be looking for a new insurance company.
212 replies
39 months ago
Useless service unclear terms and forced signing.
I went into cellucity to add a watch an buds to my contract which I was told would just increase my monthly payment which went all well and I got the devices now I have just been charges 11000rand by vodacom with no explanation, Cellucity have *****ed up the whole contract, and I have had to go back and forth with them just to get the watch working in the first place. I cant survive with 11000 rand debited from my account with no explantion this is not what I signed up for and they don't explain anything properly
0 replies
41 months ago
Cheaters and liars
Sold me a chipped zippo and now refuse to return it as they claim it was chip[ped by me when I had it for 2 day in the box? The greenstone branch never answers the phone and they argue I spent more that 2 grand there for nothing I will; go to small claims court
0 replies
41 months ago
Website is a lies and service is rubbish
I have struggled all morning to get something delivered today, I check the li8te it says it can be delivered today I then try check out and I get the message sorry the date you chose is wrong and we can do it today when clearly on the order It shows it will be delivered today so only after wasting time filling ion the checkout do you get the message before so you know d waste your time. I've never had good experiences with this organization and your assistants are rude as all hell namely Retabile.
0 replies
41 months ago
Takealot telling lies.
I ordered a pair of slippers and was told they are out of stock like 2 weeks after ordering only to log on and see they are still up for sale and they don't show out of stock. So this means other people are being mislead into believing they can get a pair of these slippers or they are lying to get cashflow. Not impressed
132 replies
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1 (3.4482758620689653%)
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1 Star
28 (96.55172413793103%)