RJ
Rifqah J
Active since Aug 2014
15
Reviews
0
Industries
Reviews
15 reviews26 months ago
Worst company to deal with. Extremely ***********.
Incompetence at highest level. No interpersonal skills. Cannot resolve issues. Sends threatening emails when accounts are settled in full. Don't think they know what they are meant to do.
0 replies
33 months ago
McDonald's Ottery - the worst service ever
McDonald's Ottery is the worst McDonald's I have visited within the Western Cape. Waited 35 mins for food. Asked the server to check on my food, was told it's on its way. Another 15 mins later, flagged down a manager and she supervised the preparation of my food. By this time my 5 year old was nagging because he was hungry. All orders placed after mine were being called. In total 50-55 minutes after placing my order, I received my food. Then...... My quarter pounder was covered in salt and pepper and missing one half of the bun. Please also be aware, I'm hopping along with crutches. Had to get up again to flag down the manager who apologised, brought me the same salt and pepper quarter pounder with the other half of the bun and some extra fries for my trouble.
0 replies
38 months ago
Excellent service
Dhanesh has provided me with excellent services. He is knowledgeable
56 replies
42 months ago
Outstanding customer service
Pick n pay has gone beyond what I expected. Such exceptional customer service. Bought a product that was not up to standard. Sent them pics and an email on Sunday 30th October 2022 and in 24 hours PnP has come back to me and have offered to replace product / refund my money No hassles
132 replies
46 months ago
Online customer support appalling
Online shopping experience the worst ever of all retail stores. 2 items ordered. Only one delivered. Nobody in store can advise as to where the 2nd item is. Called two major stores in Cape Town and given the run around. (Tygervalley and Canal Walk). Do these people have any idea what they are doing? At both stores, no store manager on duty. The online department at both stores cannot be contacted. I was informed that Canal walk branch has stock by Irfaan on the online chat service. So why hasn't the item been delivered or even reflects as shipped? Canal walk branch is much closer to my residential address than Tygervalley. Game or Masstores Pty Ltd really need to revamp their online shopping experience. Take some pointers from the likes of takealot.com.
0 replies
52 months ago
Unprofessional Business Administrators
ITC Business Administrators is the most unprofessional collections company. Dropping calls, cannot communicate via email. No updated records.
0 replies
60 months ago
Billings department don't know what they are doing.
The worst experiences ever and I am a sucker for punishment, giving Telkom the benefit of the doubt due to Covid. I pay my account in cash, religiously every month and have asked Telkom to place a stop on the debit order due to me paying cash.they have never done this and continue to bill me for debit orders that bounce. When in essence I have paid the account days before the debit order is due and have sent through proof of payment. They will not allow me to cancel my debit order and rather have a cash account. Telkom does not check an account to see if payment was made, they just send automated sms to advise they will be cutting your line because your account is in arrears. When you call into 10210, they cannot advise clearly on their policies and cut the call.
0 replies
68 months ago
Pathetic Service - Telkom urghhhh!!!
Two months ago I made an eft payment. I personally went into a branch to advise them I made a payment and used my account number as reference instead of the reference number itself. The consultant submitted my proof of payment to the Billings Dept. It's been almost a month and nobody has come back to me. Not even the consultant and I have been emailing on a weekly basis for an update . Then they still debit my account for monies "outstanding". I sent an online inquiry as well. To no avail. They are quick to cut the services if you don't pay. But when you overpay, you cannot reach them to refund you or allocate onto your account
0 replies
88 months ago
Undue Stress - Renault Kwid Factory Faults
December 2016 I bought myself a Renault Kwid Expression 1.0 (Red) for my birthday and was quite excited as my previous car (VW Polo Classic 1.4i) I had for almost 14 years. Incident #1 In February 2017 my husband and I started seeing oil marks in our driveway. This was strange as the car I bought was brand new. Had it taken in for assessment, only to find out that there is an oil leak at the gearbox. A claim was put in and the gearbox was replaced. Incident #2 Crystal Fusion done on the vehicle was to be re-applied within 6 months. The Sales consultant assured me upon buying the car that all this will be entered into the system and that a reminder would be sent when it should be done..... Nothing. I eventually followed up Incident #3 In September 2017 I receive a call from Liquid Capital to advise I do not have a service plan on my car. I contacted the Sales Consultant via email and she assures me that when I bought the car it came with a 3-year service plan. I advised Liquid Capital of this and they were stunned. I took the consultants word for it and did not follow up thereafter. So when I booked my car in for a service in December 2017, I was informed I needed to pay for my service. This was upsetting. I took this up with The Regional Manager and it was said that none of my documents was ever scanned in at the dealership where I bought my car from in the CBD (Cape Town). The branch had subsequently closed and nothing could be retrieved from archives. I had to complete new forms back dating, luckily for me, I had all my proof on emails with regards to the service plan, etc. My car was only booked in February 2018 for a 15000 km service Incident #4 In June 2018 my husband started hearing a noise on the car and suspected the exhausted having a hole in it. It became so bad that the exhaust was breaking from the box due to rust. We got Roadside assistance to collect my car at my residence in Athlone (Cape Town) and took it to the service centre in Paarden Eiland. Lo and behold, another factory fault - ALL RENAULT KWIDS HAVE THIS ISSUE I refused to drive my car and had them give me a courtesy car due to all the stress I have been through since inception of said car. I eventually got my car back close to end July 2018 with the assurance that the exhaust has been fixed (replaced) Incident #5 December 2018 - My husband says to me that the sound is back on my car. I get an expert to have a look at my car and the exhaust was never replace, just touched up. The whole thing is rusted. The Service Consultant at Renault Tokai arranged for their exhaust guy to patch up holes in the first week of January 2019. Today - 14 January 2019 I took my car in to have pics taken and sent to the Claims department for assessment. THIS IS A FACTORY FAULT I am seriously not happy with the product bought as I have indicated earlier on that I had a VW Polo Classic 1.4i for almost 14 years and only towards the last 5 years did I ever experience issues with the vehicle. And to top it all off, I bought my Polo second hand. I have escalated this problem to the Head office in South Africa and also sent a complaint through to the Renault Head Office in France in mid 2017. Nobody has come back to me. This is shocking. The staff at both branches have been wonderful and tried to accommodate me, but its the actual procedures and time frames that is the issue. As Consumers, we have rights.......
0 replies
124 months ago
Will never recommend Telkom to anyone
21st January 2016 I walked into the 8ta store in Canal Walk (L133) <br> I decided to apply for a contract namely Huawei B315 wifi package. Gave all my details etc. Was informed it would take up to 48 hours to approve.<br> I f get a call from the store on the 26th January to inform me they have stock of the device and to collect.<br> On Friday 29th January 2016 I collected the device and was told it would take 24 hours to activate and that the consultant would call me to advise. <br> No call the next day.<br> I decided to wait for Monday 1st February 2016 to call them<br> All the numbers listed for this store DOES NOT WORK.<br> 021 555 3701<br> 021 555 8500<br> 021 201 2435<br> I called the call centre and was given such attitude by the consultant as I then asked to speak with his manager and he asked why. I put down the phone.<br> My husband visited the store with all the paperwork on Tuesday 2nd February 2016 and still \the account is hanging on the system\".<br> It is Thursday 4th February 2016 and I tried calling them again. No numbers working.<br> Called the call centre and spoke with Thembisile. Was advised there is nothing on the system and told to go back to the store to ask them to activate the account<br> <br> Urgh!!!"
75 replies
Review Distribution
5 Star
5 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (26.666666666666668%)
1 Star
6 (40%)