SK
Shaun K
Active since Aug 2014
15
Reviews
0
Industries
Reviews
15 reviews12 months ago
Delayed transfer of funds to Easy Equities
Hi A transfer from my FNB TFSA account was done the last week of March, to my EE account. However, this money is still not showing up in my EE TFSA account. I have an open ticket (where I shared the transfer documentation) from last week (03/04) but still haven't heard back (#2870878). Please assist as a matter of urgency.
0 replies
15 months ago
FNB slow to migrate investment accounts
Hi I made the request to move my investment portfolio to EasyEquities, which FNB received on Friday 6 December. This was to migrate my Tax Free Shares, Savings, and Share Investor Account. I then called on December 17th, and after being transferred around a bunch, I eventually spoke to Angel Mpanza who requested I fill in the same documents again but the FNB branded ones, which I sent through. I've made repeated requests to her and your Investor email (shareinvesting@fnb.co.za) and heard nothing back. To date, only the tax free savings has been migrated Please can you sort this out.
53 replies
56 months ago
Great service from Jacques and team
Hi I've had two installations done by Defendoor (order 8626 and 8674 in JHB) and both times I had wonderful service from Jacques Van Der Schyff and the installation team. Jacques really took his time explaining all of the details of their product, and ensured his team returned when a piece of the one frame began rusting. This was replaced and we've had no issues since. We had a small issue with one of the locks on one of the sliding gates (it was not configured as per the initial requirement), this too was promptly corrected. The installation teams were careful (we have wooden floors, they laid down thick blankets to prevent damage), very professional, and worked quickly. Our gates (five in total) have now been in operation for nearly a year and they all still work like the day we bought them (a little WD40 here and there). They were the only company to bring samples for a demo (I got quotes from the other big security door companies), and the product speaks for itself. I highly recommend Defendoor for their service alone - but I do also believe their sliding gates to be of superior quality.
0 replies
56 months ago
Carelessness led to damage and poor workmanship
Hi I contracted Lomuna Group to do some renovations at my house. These were a gas installation (which was subcontracted), a new fireplace installation (connected to the gas with removal of the old fireplace), the removal of the old fireplace's diesel tank, and the installation of a rain cowl over the chimney. After lengthy discussions I ended up ordering the fireplace online, which Lomuna charged a call-out fee to come measure and plan the installation. The gas installation went well enough and is working correctly (with a COC). However, the installer broke a shelf in the cupboard the gas line is running through, which was badly replaced (it doesn't match at all and is loose). The piping also leads a bit to be desired, and is quite untidy in places. The biggest issue is the fireplace. They damaged the parquet flooring around the fireplace with the rubble from removal of the old one. They needed to use my tarps (which they damaged), and still didn't take the proper care despite my repeated warnings. A floor company quoted around R5k to fix this. The new fireplace is slightly narrower than the old one, so they needed to do some plaster work to fill in the gaps. This was done very poorly and left scratches and plaster splatter all over the fireplace. While we were able to clean the metal of the fireplace, the biggest issue is the plaster on the surrounding brickwork. Despite my several cleans with acid cement cleaner, this residue remains. The acid has also surely damaged the brick sealer, so I'll need to redo that also. It's left an unsightly stain on the brickwork which may need a (different) professional to clean. The rain cowl was installed (by the same gas subcontractor) but the surrounding plasterwork was shocking. Thankfully, Lomuna did fix this though. The removal of the old diesel tank was the only bit of work they did well, but it was surely also the easiest. Sadly, I cannot recommend Lloyd and Lomuna group.
0 replies
56 months ago
Wrong item delivered, slow returns process
Hi I placed an order for some networking equipment, which was partially delivered on 24 Aug 2021 (order number: 169662). One box was missing, which thankfully was delivered later the same day. It wasn't the couriers fault either, as the initial waybill was for two boxes, yet the order contained three boxes total. Adding to this, one of the items (a network cabinet) was incorrect. It was advertised as including a fan, brush panel, multiplug, and cabinet *****s. However, the item delivered excluded all of that and was just the cabinet. After much back and forth, Geewiz informed me on Friday 27 Aug 2021 that this pack was no longer in stock. This meant I either live with the falsely advertised purchase or return it for a refund. I opted for a refund as larger cabinets were similarly priced. A bit slow to resolve but it seems the supplier was largely to blame here, so all good so far. Here's where things went wrong; the return was finally collected by Geewiz on the following Thursday 2 Sep 2021. No idea why the delay. This leads to the main reason for my complaint, the refund has still not been issued. We are now approaching 3weeks since the incorrect item was delivered, and it still hasn't been rectified. Geewiz has had possession of the item for a week but has not issued a refund. I don't care if the, "return has not been approved yet by the supplier". I bought from Geewiz, who you buy from is your problem. I also have to initiate contact in order to receive feedback, and frankly, I'm tired of nagging. Please sort this out promptly.
53 replies
69 months ago
Long delay activating existing fibre line
I applied to transfer a line through Cool Ideas at the end of last month. We moved into the property (with an existing TT connect fibre installation) last Friday. We're now 2 weeks into August and the line has still not been activated despite repeated requests with Cool Ideas support for feedback. In this time I likely could've ordered fibre from a competitor in the area and it would be installed already. Everytime I phone I'm told that a consultant has followed up with TT Connect, and Cool Ideas will get back to me. They update the ticket with the same feedback and I hear nothing until I phone back again. No feedback as to the cause of the delay, no feedback as to when it will be resolved, just the same excuse that they're waiting for TT connect. I've run out of ideas, as have Cool Ideas it seems.
106 replies
69 months ago
TT Connect won't activate the line
I applied to transfer a line through Cool Ideas at the end of last month. We moved into the property (with an existing TT connect fibre installation) last Friday. We're now 2 weeks into August and TT connect have still not activated the line despite repeated requests from Cool Ideas support for feedback. In this time I likely could've ordered fibre from a competitor in the area and it would be installed already. How can it take longer to activate an existing line than to order a new fibre line?
159 replies
96 months ago
KYC Mailbox full
Hi FNB requested some data from me for KYC purposes. The card has been suspended and is thus unusable at the moment. The problem is that your KYC mailbox is full (The recipient's mailbox is full and can't accept messages now). I tried emailing your card department as well ********** on Monday (21/05/2018) but they haven't responded. Please provide an alternate way to send through the KYC compliance documents? At this rate it would be faster to get a new credit card from another bank.
159 replies
105 months ago
Cancellation of Services
Hi I sent a mail with the form and a copy of my ID to cancellations on Aug 3. I'm still not sure if the cancellation has gone through, and what should be my final payment is coming up. I posted on your Facebook profile as well, but got no response there. Please could you check the status of my cancellation and get back to me ASAP? Thanks
183 replies
118 months ago
Confusing repairs V2.0
<p>Now my second complaint regarding the same repair. I booked my faulty phone in for repairs on Friday 29/07/2016, and received an SMS to collect the phone that Sunday (31/07/2016). When I arrived on Sunday I was told by the lady who helped me that this was a mistake and that the phone was not ready yet, but would be ready the next day (an obvious lie). I then received an email on 10/08/2016 from Cassandra to say the phone was ready for collection. Again I went to the store, and again I was told this was a mistake and that my phone is in fact still with Sony, and hasn't yet been returned to Vodacom let alone the store.<br />I then responded to Cassandra the next day asking what the hell is going on, and her response: "This is the feedback received from the Repair Centre, that the device is ready for collection at the store."</p> <p>So now the around R9 000 question is, where the hell is my phone?? The store says Sony has it, Cassandra says the store has it... The only thing for sure is that I dont have it, a phone that's been in for repairs almost as long as I owned it.<br /><br />Please, before I lose all faith in Vodacom, can someone find out what's actually going on?</p>
53 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (33.333333333333336%)
1 Star
9 (60%)