GM
Gladstone M
Active since Aug 2014
23
Reviews
0
Industries
Reviews
23 reviews37 months ago
9671360
For the past 2 months I have been paying my wifi on the 20th of each month since February 2023 as this is my salary date. I have notified Vox but only told my query is logged. I have requested them to do it from the 20th to the 20th of each month and now despite paying on the 20th March my wifi is off and I will pay on 20th April and will only be on for 2 weeks. This is extremely poor service as I work from home as i installed wifi for this purpose if my query cannot be resolved may you please cancel and i will look for another service provider who may assist me as this affects my performance as i measured in the role i work in.
318 replies
40 months ago
Service fee error amount more than normal debit
Fnb took the normal debit of R240 fee from my premium account plus an additional service fee of R383. 40, when I tried calling the call center but kept on holding. May the R383. 40 be refunded urgently as I believe this is a system error from their end.
264 replies
41 months ago
Unauthorised payment from boom never used
I got a sms this morning saying my card went through the booms and a payment of R22.50 went off my account at 2 am. May you please advise as this is fraudulent activity
0 replies
42 months ago
Payment made but not reflecting
I made a payment at Kurt Keiger at Mall Of Africa and the payment is still not reflecting after 4 days. Proof of payment was sent to *********** but no feedback received. This affects my credit profile as when I look at it shows me a payment outstanding which is not true.
264 replies
42 months ago
Payment not reflecting despite payment made
I made a payment at Kurt Keiger at Mall Of Africa and the payment is still not reflecting after 4 days. Proof of payment was sent to payments@rcsgroup.co.za but no feedback received. This affects my credit profile as when I look at it shows me a payment outstanding which is not true.
0 replies
42 months ago
Payment not reflecting
I made a payment at Kurt Keiger at Mall Of Africa and the payment is still not reflecting after 4 days. Proof of payment was sent to payments@rcsgroup.co.za but no feedback received.
0 replies
49 months ago
Need urgent proof of payment
Good day , may you please send the proof of payment for R450 made to CIPC on 19 March 2022 from my cell phone banking as I only received SMS confirmation. I need one in PDF in order to send for updating the payment as it is not yet reflecting 5 days later
53 replies
51 months ago
Consultant doesnt know process
I phoned today and spoke to Reabetswe Tshikota to cancel my debit order and make EFT payments in order to pay more on a monthly basis. She advised she is able to cancel the debit order but is not sure if it will be cancelled. So this is so frustrating as since I have dealt with Standard Bank there's always a knowledge gap and the consultants seem as if they don't know what they are doing.
159 replies
52 months ago
consultants refuse to assist
I have made 3 payments , two in 2020 and 1 in 2021. My deposit slip is blurry and I requested a electronic confirmation via email. I went to the branch and was told to phone business banking. When I phoned business banking I spoke to Thuli Mdakane and referred me back to the branch. So this is the worst experience I have received from Standard Bank. If they working remotely and have all the resources at their disposal why am I being sent from pillar to post.
53 replies
61 months ago
Advised to go into branch for a sim while i am a client for 11 years
I lost my sim card today and have been a Fnb client for 11 years, I requested a new one and was told to go to the branch, my problem is that with Covid 19 queues is long and we should have an option to request telephonically. This is disappointing as I thought FNB is one of the most innovative banks but today they proved me wrong. Please respond to my complaint via email as my number wont go through
53 replies
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1 Star
23 (100%)