PT
Phiwokuhle T
Active since Sep 2014
14
Reviews
0
Industries
Reviews
14 reviews20 months ago
Woolworths not acknowledging food poisoning and horrible service
I'm so disappointed in how Woolworth has handled my complaint I had raised at Woolworth Mall of the South kitchen. On 13/07/2024 at 12:21 I got to the Woolworths Kitchen, the Woolworths lady told me the pies were not ready and that it would take 35 minutes before they were ready. I told her I would come back and I bought my son's Chips. When I was by the till paying for the chips the Woolworths lady came to me and she told me the pies were ready. This happened in less than 5 minutes in comparison to the 35 minute on the oven. I did not question her, I bought 3x Steak and Kidney and 1x Pepper steak pie. When I got home my 18 month old baby, my 4 year old, my friend's 8 year old, my friend and I shared the Steak and Kidney pies amongst us. On 14/07/2024 my friend got a phone call from my friend asking me if we are fine. She and her 8 year old son were vomiting and they had a runny tummy. Only to find my 18 month and my 4 year old son vomiting and a runny tummy later I started vomiting and a runny tummy. This continued, I had to take my 18 month old to the ER at Netcare Mulbarton hospital. It was late and no Doctor was open at night. Due to limited medical funds my 4 year old had to share the medication with his brother. My friend and his son had to go to the ER as well only to find it was food poisoning and the only common thing we had was these Woolworth steak and kidney pies. My friend complained to the Woolworths Mall of the South. Sfiso the Kitchen Manager took my details and told me he opened a complaint with the Head office. He requested to get a Medical report from the Doctor he assisted us. On 17/07/2024 my friend, the kids and I had to go to Mulbarton Netcare hospital and request for a medical report. When we called the hospital they advised us to come in person to get the medical. We got to the hospital at 19:15 pm. We had to wait for the Doctor as he was busy with patients. We only walked out of the hospital at 10:35 pm. On the 05/08/204 I sent Sfiso the Medical report and my medical aid statement showing what I was charged. On the 22/08/024 I told Sfiso how I was so disappointed in how Woolworths treat their customers and how they hadle their complaints. I walked in at Woolworths Mall of the South to buy 4 pies for R100 in exchange I had to deal with 2 kids that were vomiting and a runny tummy and myself. And a medical bill of R763.56 and time wasted driving back to the hospital to get a medical report that Woolworths didn't bother to have a look at. I am so disappointed in everything that no one from the Woolworths Head office attempted to call or send an email of apologies for the pain and suffering my family and friend suffered. I have been a Woolworth card holder since 2014, I have been a loyal customer for years and this is how you treat your customers. It's like I bought these pies at Shoprite for the treatment I am getting from Woolworths. I have attached the necessary document Sfiso should provide you with the receipt I want an apology from Woolworths and reimbur*****t for a medical bill incurred and the pain and suffering.
0 replies
22 months ago
Horrific service at Hyundai The Glen don't ever go there
I took in the Hyundai i20 yesterday it was making a funny sound while driving. I called Hyundai The Glen yesterday 5 times no one answered the telephone. At 15:07pm a lady called Winnie called me informing that the car is “going in for a service, they don’t do pickups and the dealership closes at 16:45pm” I waited for a call on an update only for Hyundai The Glen to call at 16:56pm I missed the call and no voice message was left. I called back at 16:58 again no one answered. This morning, I have tried 6 times to call Hyundai The Glen with no success. I’m so disappointed in the after-sale service delivery from Hyundai The Glen, it is like I’m dealing with a government entity as if they are doing me a favour and they are not charging a fee. I will never ever use this dealership I would rather I will take this vehicle to another Hyundai, I cannot tolerate such treatment.
0 replies
28 months ago
I’m so disappointed at Dr Phakoe service delivery
At 31 weeks I had contractions and I wasn’t around the Alberton Netcare hospital. I called the Doctor room 4 times at different times no one answered. I called Dr Phakoe on her cellphone (072) 760-32** no answer. I sent her an sms asking her if she can send my electronic documents I am in labour. From 9:45am until 8:41pm I was trying to get hold of Dr Phakoe. Both the landline and her cellphone wasn’t being answered. As the result of this I was chased out of the private hospital that was close by. I had to go to a public hospital. Where I was ill treated due to not having any records that I have been seeing a gynaecologist. I was so disappointed, I wouldn’t recommend to anyone.
0 replies
41 months ago
Booking.com and Luxury Family Villa Simbitji Eco Estate horrible services
I’m so unhappy with Booking.com. There was a problem with processing my booking at Luxury Family Villa- Simbithi Eco Estate Booking.com wasn’t able to confirm my reservation. No I am told about about a refund that will take 7 to 14. I didn’t make the cancellation why must I wait such a long time and the inconvenience of having to look for another accommodation while Booking.com has my money this is unacceptable they took my money now I have to wait like a I cancelled
0 replies
48 months ago
Horrible staff at Bon Hotel Richards Bay
I am so so disappointed at Juanita one of the managers at Bon hotel Richards Bay. On the 27/04/2022 my husband and our toddler checked in. We asked if there are any cancellations for the 28th and the 29th if they can please tell us so we can extend our stay. On the 28th we called the receptionist Thuli several times asking her if there any rooms available/ cancellations. She said no, when we checked out Thuli told us there was no standard rooms but 1 Executive room. We told her we will take it the Executive room, while she was busy with us a couple asks Thuli to extend their stay. Thuli tells her there are no standard rooms and no Executive rooms as we were in the process of getting the room. There is only the Deluxe rooms. Juanita walks in she propose that we share the Delux with strangers that we don’t even know. These are strangers, the have been drinking, My husband and I are with a toddler. A person in they right mind would even propose such. Not only that Jaunita was able to reserve a standard room for this couple and they paid for it this couple came after us. Before we could pay for our room now we are waiting to pay we were here more than 5 min Thuli is waiting for Jaunita. I asked Jaunita is this fair since yesterday we have asked to stay for an additional night. We called several times, infront of us a person asks for an extension and it’s done in a minute. Is that Treating a customer fairly? Her excuse was she over booked herself why couldn’t she do the same for us? My husband and just left and booked somewhere else. Every month my husband and I use the Bon Hotel and this is kind of treatment we get from a manager not even a standard staff. Jaunita must go for Treating a Customer Fairy training. Absolutely disgusting.
134 replies
106 months ago
Soweto pensioners disrespected by Maponya mall Pick n Pay
<p>I was at Maponya mall Pick n Pay on the 10th of August in the morning, I was accompanying a pensioner to buy groceries for a funeral, after we bought the groceries we went to the pay point where pensioners pay and there was only one lady at the till, as we were paying it was to my surprise that at Pick n pay Maponya mall pensioners pack their own groceries and there is no one to help with the packing at the till......and when I asked for help I was told “it’s like that at Maponya Mall Pick N Pay” AS IF THIS WAS ACCEPTABLE. I asked for the General Manager and he didn’t want to talk to us as customers. I am disgusted by such service especially when it’s done to senior citizens. The pensioners buy every day from that store and they are disrespected by Maponya mall Pick n Pay management, this should be addressed because this does not happen at other Pick n Pay stores.</p>
61 replies
118 months ago
Disgusting attitude from Qiniso, she must fetch the pizza for clients not me I'm not a debonairs staff!
<p>Yesterday evening I went to Debonairs pizza at Southgate and I got the most disgusting attitude from Qiniso one of the tellers. When I was waiting for my order my order number was called by the lady working at the Kitchen at the back. Qiniso was the lady that was checking our receipt /order numbers so she checked mine and she told me that they haven’t called my number and that they still busy with other orders my number is way too far and she says this with an attitude. I calmly tell Qiniso that my order number was called by the lady working in the kitchen and she gave me an attitude and told me that “you must go and check at the back if my pizza is done”. I told her again that my number was called, she snapped and said “go fetch it yourself than!” I was so insulted I asked one of the guys that work there and my pizza was done and I was correct my order number was called. And when I tell her she didn’t have the decency to apologise. I was shocked by this kind of behaviour I was not aware that customers are meant to go to Debonairs Kitchen to check if their orders have be done. I don't work at Debonairs it’s her job to fetch my pizza at the back she must not tell me to do her job. Disgusting behaviour I want an apology from her.</p>
53 replies
120 months ago
Explanation to the two different balance on my student loan
<p>12/05/16 I called customer care and I requested my student loan balance Sanela sent me a statement the outstanding balance was R13161.05 as of the 11/05/16.On the 13/05/16 I paid R10000 and R664 was paid15/05/16 for interest part of this money also pays for the outstanding lump sum.On the 26/05/2016 I requested a the new balance because on the 25th interest would be added and I wanted to know the exact amount.I was surprised of the new outstanding balance which was a difference of R664 if I didn't add the monthly interest.I called Standard Bank Collection on the 27/05/16 for an explanation and Thabi and Thembi couldn't help me so I was transferred to Basani who couldn't help and she was rude and she referred me to go the closest branch.I called again and Nelisiwe tried to help me but I'm still waiting for her response,I went to a branch and I showed them the two different Statement they couldn't help.I'm unhappy with the services and I want an explanation to the added R664?</p>
0 replies
122 months ago
I am so disappointed on the service I have receive
I bought a demo Madza 2, I realised there were dog scratches by the driver's door. I brought this to the sales person's attention and there was an agreement that the car will be fetched from me by one of their drivers so that it can be polished. <br> On the 11/04/16 I called the sales person about our arrangement confirming they will fetch the car on the 12/04/2016 in the morning giving them enough time to remove the scratches. I told them I leave work at 15:00pm and I want the car back. On the 12th I had to call him at 11:42 am and I asked him when they are fetching the car and I gave them the address. I waited until I gave them a call at 13:23 pm to cancel because they driver was nowhere to be seen. The driver was taking such a long time. I was told that their driver was new but Barloworld should have given him a car that has a GPS.<br> On the 14th I reminded them. I only received a call from the them after 12:00 pm asking for the address. I told him the address, but the driver only arrived at 14:13pm and I was told that I must use their car. This was not part of our agreement.I only received my car at 19:24pm; I noticed that I two of my petrol bars was used up (from 75% to 58%).
75 replies
122 months ago
I am so disappointed on the service I have receive
I bought a demo Madza 2 Individual and I fetched the car on the 2nd of April 2016 I realised there were dog scratches by the driver's door. I brought this to the sales person's attention and there was an agreement that the car will be fetched from me by one of their drivers so that it can be polished. <br> <br> On the 11th of April 2016 I called the sales person about our arrangement confirming they will fetch the car on the 12th of April 2016 in the morning giving them enough time to polish the car to remove the scratches. I told the dealer I leave work at 15:00pm and I want the car back by then. On the 12th I had to call the sales person at 11:42am and I asked him when they are fetching the car and I gave them the address. I waited for the driver until I gave them a call at 13:23pm to cancel because they driver was nowhere to be seen. I didn't understand why the driver was taking such a long time to get to Sandton from Bruma. I was just told that their driver was new but Barloworld should have given him a car that has a GPS.<br> <br> On the 14th of April I had to send an email to the sales person to remind them about fetching my car. I told him that I was working at Auckland Park for the day and
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (42.857142857142854%)
1 Star
8 (57.142857142857146%)