YD
Yolandie J
Active since Oct 2014
42
Reviews
0
Industries
Reviews
42 reviews5 months ago
Lack in communication
In or about 2018, my account was changed to a Private Banker account, and my husband subsequently received a Spousal account with a 50% discount on the monthly fees. Somewhere along the line, this changed with no pertinent communication from FNB; the fees were just quietly adjusted, and then adjusted again. My Private Banker brought it to my attention that the Spousal account (and accompanying discount) has not fallen away as we assumed. Since nothing on our accounts has changed, these changes should not have been effected. This was brought to the attention of my husband’s Private Banker, Mamolewa Magagane, on or about the start of September to investigate. To date, there has still not been any clarity on why FNB has overcharged him all these years. In the interim, Mamolewa also offered my husband the option to switch our home loan to FNB. We are not happy with the level of service received. We are still awaiting feedback as to why my husband has been overcharged on his bank charges. In this instance, we feel that it is only fair that FNB should reimburse him for all the months he was overcharged, or provide clear evidence of where these changes were agreed to. I followed up with Mamolewa last week on the issue; she promised feedback the next day - no feedback. Yesterday, my husband received a notification that he has been receiving “Family Banking” benefits, but upon investigation, it appears that my account does not qualify, and his bank charges have further increased - still no feedback from FNB. Additionally: 4) The first offer for the home loan switch came back with an additional 5 years (and over a million rand) added to the bond. This is ridiculous! When flagged with Mamolewa, she said, “Yes, I don’t know why they did it like that, I’ll follow up with them.” Surely she could have checked this before sending it to the customer!? 5) The second offer received has no additional benefits to move, and if the increased bank charges are calculated, this cost would add up to an additional R120,000.00 over the next 15 years. Is this the best that FNB can come up with? 6) Feedback and communication from Mamolewa lack the level of service we expect from FNB.
124 replies
11 months ago
Order #EE79F
Order #EE79F. I've been trying to resolve this issue via the app - but it's not allowing me further communication. Driver allegedly left food outside my gate, when I got there I found that it was ******. Reviewing my CCTV camera footage the next day, the driver can be seen putting the food down, taking a photo and then loading the food back into his delivery bike. UberEats is not acknowleding this serious issue and have not refunded me. I have the cctv footage of what the driver did.
0 replies
13 months ago
Nedbank MFC now charging for a service.
I am disappointed to learn that a fee is now being charged for the release of my paid off, vehicle's documents. My previous experience with MFC, when I paid off my vehicle, was that the necessary documents were provided without any additional costs. Furthermore, I have verified with colleagues who have recently settled their vehicle finance agreements with various institutions, including MFC, that they were not charged for this service. I am struggling to understand why this fee is now being levied, and I am concerned that this may indicate a shift in MFC's business practices. I would appreciate it if you could review this matter and provide a justification for the fee. We have just spoken to the call centre and the inept call centre agent was less than willing to assist.
0 replies
14 months ago
STAY AWAY FROM ASHWEBGROUP
This is Chapmanskills trading as "Ashweb group". Says a lot about a company if they need to keep changing their domains to continue spamming people that block them. STAY WELL AWAY!!!!
0 replies
17 months ago
SPAMMERS
In spite of numerous requests to be removed from the mailing list, they continue to send their spam. Has very low ratings on google too.
0 replies
18 months ago
Dishonest and completely incompetant.
Avoid this company at all costs. The customer service is extremely poor. I requested additional touch-ups with my repairs, which were noted by the sales representative, but despite following up four times, I never received a quote, and the repairs were not completed. They consistently provided inaccurate updates on the status of my vehicle. When I finally went to collect it, there were deep scratches in the repair area, and the paint was still wet—even though the vehicle had supposedly moved from the paint department to the quality department five days earlier. The quality manager falsely assured me that the issue would be resolved and my car would be ready by 3 p.m. that afternoon. I was told that two drivers were en route with my vehicle. When I called to follow up after no one arrived, I was informed by another staff member that my vehicle wasn’t ready, as the paint was still wet. This level of mismanagement is beyond unprofessional leaving a customer stranded outside due to their incompetance. The director, Liezel, was unhelpful, offering nothing but empty apologies and no practical solutions. The next day, there was no communication from her or the team, and by the afternoon, they had once again failed to manage the collection arrangements. To make matters worse, they “forgot” to reattach my mudflap, which now had a missing bolt. Overall, it was a highly dishonest and frustrating experience. It's shocking that Discovery partners with a company that operates this way!
0 replies
20 months ago
Sanlam Spam from consultant
There is a woman who claims to be a Sanlam representative who calls from 021 007 2551 wanting to assist with our company policies. I have told her multiple times that we are not interested in her services, yet she aggresively still carries on. Please sort her out or we shall report her for her unsolicited harrasment.
212 replies
20 months ago
Terrible service from Takealot.com RETURNS
Good day, I am writing to express my deep dissatisfaction with the level of service received from the Takealot returns team. On the 12th of August, we ordered a trampoline (Order ******). After reconsideration, we decided a larger model would be more suitable and immediately attempted to cancel the order. Despite this, the trampoline was delivered on the 12th of August. We requested a return the same day, and the trampoline was collected for return on the 13th of August. (MRRN-*****-****) On the 14th of August, we were informed that the return was declined due to alleged tampering with the product. This claim is blatantly false, as the package was never opened and was returned in the original packaging. On the 15th of August, we disputed this claim, stating that we have CCTV footage clearly showing the driver collecting the unopened package. On the 16th of August, Takealot requested the CCTV footage, which we provided on the 19th of August. Despite multiple follow-ups, including a phone call on the 20th of August and an email on the 21st of August, we have received no response. This level of service is completely unacceptable. We have provided clear evidence that the trampoline was returned unopened, yet our return request remains unresolved after 10 days. This is not the service we expect from Takealot, and it is no surprise that customers are increasingly choosing other delivery companies. Please address this issue immediately and process the return as requested. Yolandie Coetsee
0 replies
23 months ago
WARNING STAY WAY FROM JUSTANSWER.COM
****!!! Stay away. They say it will cost R15 and then deduct R482.00 extra!
0 replies
24 months ago
Refund issues.
I've always been happy with their service to deliver my SHEIN products. However, on my last order, the tax transaction went through twice. I have submitted all the requested refund forms, but there is NO response from Buffalo on any of my queries. "joann.jackson@bufflogistics.com" does not respond at all. Not acceptable.
53 replies
Review Distribution
5 Star
2 (4.761904761904762%)
4 Star
0 (0%)
3 Star
1 (2.380952380952381%)
2 Star
12 (28.571428571428573%)
1 Star
27 (64.28571428571429%)