BK
Boniface K
Active since Oct 2014
33
Reviews
0
Industries
Reviews
33 reviews23 months ago
Extreme Bad Customer Service and Lack of Taking Responsibility
I app**** for a tracking unit from Netstar and the sales person failed to be transparent to provide me all the pro's and cons of the device, now I'm sitting with a device that is not acceptable by the insurance company I'm with and no one at Netstar is assisting me but rather they are billing me for a useless device and refuse to nullify the contract (even though the contract is 15 days) There are other companies that provide a tracking device for R99 that is accepted by insurance companies. Netstar refuses to take responsibility for their lack of taking the onus to better educate consumers on their devices on what they cover and if they are accepted by insurances. I've been battling to get this issue resolved for almost two weeks but no one is coming with an acceptable resolution... Now my car is currently not covered for theft. Very disappointing service... Look elsewhere for a tracking device and stay away from Netstar.
212 replies
30 months ago
Disappointing service and raw steak
I went to grab my favourite meal on Sunday but for the second time in a row Thunder Gun has yet again disappointed me. I ordered their 600g ribs as well as my all time favourite 500g T-Bone, this time round I was made to wait close to 30 minutes (above the 20 minutes that I already waited since I ordered for collection 20 minutes earlier), the steak was to be medium to well, instead I received a almost Not cooked steak that was seemingly old. I had to use the microwave to cook the steak when I got home (even took a picture of the almost raw steak) 😔
131 replies
34 months ago
Refund held back for no reason
Was a member of discovery health, I left when I changed my employer, they owe me a refund since I had an amount not used up on my savings but since it's almost 4 months they ignore my request for a refund... I've logged so many cases and spoken to many support agents from discovery health but none of their promises are kept. A request for a refund takes between 5 to 7 days to be concluded but I'm on day 10 and none of them are assisting in processing my request, I just get ignored.
265 replies
36 months ago
Excellent service 10/10
Top class service provided by one of Thompsons travel advisors, thank you very much Bransey, you're excellent at what you do.
53 replies
57 months ago
Incompetent support to resolve router issues
I bought a router on the Huawei site, the router is just full of issues and now I'm struggling to get assistance from the support center as the agent looking at the issue is incompetent. The below is the summary of what I reported: Good day, Please assist with the issues I'm currently experiencing with the Huawei WiFi AX3 router. The router is giving me endless problems when it comes to the following: - Signal is very weak - Has connection issue as the signal drops frequently which then results in internet connection loss - some times the router is not even discoverable on the network, only the Tenda router is visible - At other times the AX3 router doesn't have internet available and it's not the service provider that's giving the issue because when I connect the Tenda router as the main router, the connection works fine - Speed test is also not performing well when downloading (I'm currently on a 50/50 line speed) I've logged an issue online and was advised to book the router in for checking. When I went on your support site, I was directed to go to Menlyn (your site indicated that the location closest to me doesn't have booking slots: Melrose Arch). I took the router to the Menlyn branch but couldn't be assisted, instead I was directed to call customer care (inconvenienced: time and petrol costs). I spoke to Amanda from Customer Care, she advised that I send through an email with details of the problem and if possible also include screenshots of the WiFi when it loses connection. Please see all images I could obtain and also the purchase invoice. Urgently advise a way forward as the router is not performing to what was advertised. My cheaper Tenda router outperforms this expensive AX3 router. I'm really not happy with this product as it gives me problems even when I use my Tenda router as a WiFi extender/repeater Anticipate your response, thanks. ________________________________________________________________________________________ The response I received is proof of lack of investigation: Huawei response: Good Day Ndumiso Thank you for reaching out to Huawei , we hope you are well. We are sorry to hear about your device , please be advised that internet connection is dependent on your service provider, the AX3 is a Wi-Fi extender with Wireless speed is up to 2976 Mbps meaning that you need to be on unlimited data for the connection to run smooth , kindly refer to your service provider for further assistance. Best regards Huawei support team
0 replies
61 months ago
Bad Customer Service on handling queries
Cartrack keeps on debating my account successfully on a monthly basis but when I sent them a request to provide me proof that the device installed in my car more than 6 years ago is still in working order, suddenly no one is willing to provide the proof I've asked for. Only received a query reference number and one one follows up then no response is received.
53 replies
75 months ago
No service, no feedback, no professionalism & no customer care
I have never dealt with such unprofessional lawyers of this magnitude. Firstly they ignore all emails and phone calls when you need their assistance that you already pay for. Once you complain about them on social media, they get the complains division to call you and provide you false promises that your complain will be investigated and your case will be looked at by a professional lawyer, guess what, that will never happened. My case was given to a lawyer by the name of Refilwe, she ignores every email and message I leave for her to provide me feedback. I believe I'm now ready to cancel the policy with them as I'm sure there is better lawyers and service out there, stay away from Clientel worst service (lack thereof).
56 replies
76 months ago
No service on claims logged
I have claimed for legal representation from Clientele on the 18 of December 2019, no one from the firm bothered to contact me. I ended up calling in and was told to use a case/reference number that the call center agent would provide, on the 20th of December 2019 I submitted a claim with the generated case/reference number but believe it or not, till this day, no one has bothered to make contact with me. On Monday 13 January 2020, I got a call from Clientele marketing department, I asked the agent to first have a look at the claim I've submitted but haven't received any feedback, the call center agent assured me that she will send a follow up email to the lawyers department so that they can contact me and provide feedback on the matter, unfortunately even today no one has provided feedback. I need a new company to provide legal cover as Clientele is fake, all they know is to deduct monthly premiums and try to sell you more products.
178 replies
80 months ago
Harassment by Attorneys and I'm not the person they're looking for
I keep on being harassed by these MBD Attorneys on both my Private and Business Phone. The point of harassment comes as a matter of fact that I'm not the person they keep on looking for when they call. I've made them aware of this and they promised to have my numbers removed, however it's almost two months I've been getting these calls and they aren't making my life easy as I have to keep on repeating the same thing over and over. Can you urgently have the issue sorted.
105 replies
83 months ago
LTE package expired and cancelled but still debited.
LTE package expired and cancelled but still debited. My LTE package expired on the 9th of May and I called in before to notify telkom of my intention not to renew and asked for the service to be cancelled on expiry date. It was confirmed to me that the package will end on the 31st of May and that the last debit order to run on the 20th of May will be the last but now yesterday 20 June Telkom decides to debit me more than R1000 which is more than double of what I the original monthly price was. The above confirmation of the contract ending on the 31st of May was confirmed by: Mfundo Nkosi (called on 9/05/2019). I no longer want to deal with Telkom and don't think I'll take up any future offerings coming from them.
0 replies
Review Distribution
5 Star
5 (15.151515151515152%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (12.121212121212121%)
1 Star
24 (72.72727272727273%)