NS
Nokulunga S
Active since Oct 2014
10
Reviews
0
Industries
Reviews
10 reviews44 months ago
Bara gym company is a mess
No water for shower, if there's water - it is cold. Not enough equipment, dirty and worn out equipment. Takes too long to fix broken machines, no generator when there's no electricity. During looting, some people couldn't go to other gyms but were making payments..those months were never given back to them.
0 replies
50 months ago
Fast to debit but pathetically slow to credit back
15/11/2021 i called Rain and requested they cancel the 4g i had with them due to me moving to another service provider. The move came from their IT technician who couldn't assist me with the signal issues i had. 01st of February i got charged for them not cancelling my contract. I made calls and spoke to Nelly who gave me ref 12360303, Lisa, Sam and other agents ref is 12410101. I have been told about the billing team and being emailed - received no call backs or emails. I'm now fed up of waiting and threatening agents who can't speak to the Billing team directly.. So here i am, rating Rain for stealing my money.
53 replies
51 months ago
Filthy, dirty, overheating expensive Bus.
Intercape Sleepliner Bus number 222 - Johannesburg to Capetown. Date: 13/02/2022 - 14/12/2022. Departure: 18:00 - Arrived 15:58. This filthy, dirty expensive bus had ****roaches running around and climbing on passengers. No sleep was seen. The air-con was not working in a bus that had no windows, Technicians were called but that helped no one as passengers were burning up from Johannesburg to Capetown. This is what Intercape has resorted to since their competitor closed down its doors?.
0 replies
56 months ago
Early worm fraudsters.
On the 8th of September 2021 06:33 this company went into my bank account using my card details to purchase something worth R425.34. I had reported this issue to my bank so the fraud department can investigate. I have no interest in them at all, all i want is to know how they got my details and what is it that they took my money for out of my account without my permission. If they are fraudsters, then they should consider playing their game elsewhere as i won't let this one go.
0 replies
63 months ago
Smiling all the way to Feb 2022
My 12 months with IG has been good. I never received annoying messages from them and the agents have been great, making it hard for one to evening think about cancelling. Today's call was on point... thank you for the service you gave me, let see what will happen in the next 12 months. All smiles to Feb 2022
56 replies
69 months ago
The fall of service providers
Telkom's online self-service hasn't been working since the 24th of August. We received no notification or warning regarding this issue. When you call their call centre, all they say is "Make use of the USSD to buy or top up". Companies are providing sim cards to their employees to use for Working from home. 3 days that will be deducted from my income because Telkom is playing games. Round about 12 midnight i must wake up to use the Night surfing data, only then their site seemed to be working. My employer is asleep at that time. Why are service providers collapsing at a time we are in need of them.
0 replies
69 months ago
Fix yourselves.
On the 07th August 2020 i received a message from the Fraud department regarding a transaction done in Netherlands with my card. I responded to it and called the department as instructed. Im not good with recording names but a gentleman assisted me by blocking all my services and ordered a new card that was supposed to go to Southgate Mall. On the 13th i received a message saying the card will be delivered to Rosebank Mall. 14th i called the Card division and was advised card will be rerouted to Southgate; it will not take the same time it took to get to Rosebank - meaning it will take less time. 20th, i called the card division again.. my card is still in Rosebank. Only the last agent advised me to get a Debit card as i wait for the Cheque card. Furious as i am, i decide to miss work and go to Southgate branch. I understand that rules regarding Covid are to be adhered to, but was i found in that branch was bad.. queuing and social distancing is not a problem. I am only 33 years old and can stand and sit for 4hours. The Senior Citizens were given chairs to sit outside the bank in their own queue, however when we got inside, it was a different story. They were queuing with us. They were moved from chair to chair, instead of assigning someone to only attend to them or put them in the front, they were queuing with us. We say they're High risk to Covid-19 but customer service\ experience doesn't apply to them. I have worked before for Standardbank. Before the Pandemic, we used to get into the banks and find seats and separate queues for different age groups and disability. Standard bank has no standard at this moment. Fix yourselves please.
106 replies
76 months ago
Janelle - IG' best 2020 consultant
Janelle is about customer experience, all businesses are about making money but she make me feel like I'm important and I deserved better than the experience I had at first hand when the order was made. I work on Customer Experience more than customer service. I give her ✨✨✨✨✨ for making me change my mind. Thanks Janelle.
56 replies
130 months ago
BILLING KEEPS ON GOING WRONG
On the 09/06/2015 i sent a POP and copy of the Cancellation Quotation to the Retention's department of R 526.29 as a request to cancel one of the Handsets that i had on contract with the same number as i did an early Migration. The email was accepted by no call was returned to say if something was wrong with the amount. On the 09/07/2015 i checked by balance and it stated R 859.60 for a contract that is suppose to be about R 200 Samsung Tab 4 1 Gig. I called the Accounts and they logged a query with the ref: S3-8AD2Q-QGE8I. I was told i'll get a call within 7 days. No call, i returned another call 9 days later and was told 24 hrs. i'm suppose to pay the bill on the 31/07/2015 but no one wants to call me and rectify the mess that was made from the beginning of this contract. Every month i log a complaint against Vodacom and they credit. I don't want any credit until i get a call and if not, they can cancel the contract and come and collect their phone.
75 replies
132 months ago
No service delivery.
I called Vodacom in April asking for about my settlement for cancelling my contract which had about 5 months remaining. Spoke to Jabulani from the Retention department. He gave me the total cost and asked me the reason for the early cancellation. The phone i had on contract broke and didn't want to continue paying for it. He offered me an early upgrade which now they call it Migration. He informed me i'll be paying for the same old package with a new Samsum Tab4. The old package will continue until September and the new one will then activate in after the old package. THAT WAS THE AGREEMENT. Now i check my phone for the package, its not the old one but a new package. Called the call centre to find out why i'm being charged R1200, i'm told i'm paying for the 2 phones, the new package, Migration fee which was not spoken about with Jabulali, Prorata, and a Laptop that i don't have. They can't help me with anything until the invoice is sent, i can't speak to Jabulani or his Supervisor. How did i get from paying R418 a months to R1200??? Like Vodacom keeps playing games over and over again and they never deliver.
76 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
6 (60%)