TK
Tarryn K
Active since Nov 2014
26
Reviews
0
Industries
Reviews
26 reviews32 months ago
Frustrating Delays and Lack of Assistance in Unemployment Benefit Claim
Why is it that in this country, action often follows only after complaints? I simply need an explanation: How can a department meant to help the unemployed require them to wait for months, sometimes even over a year? We contribute to unemployment benefits, yet when it's time to claim these benefits, the process lacks efficiency. Despite emailing and calling, I've received no feedback. As a single mother, I can't afford to spend entire days in queues, only to be turned away. Online platforms were supposed to simplify things, but they seem as ineffective as physical queues. Can someone please update me on my pending claim, what's needed from my end, and the steps for successful processing? This is truly unacceptable, and I hope for the assistance of someone dedicated to their work.
0 replies
38 months ago
No response yet again
It's really frustrating having to always follow this route to get an answer. I sent an email on the 1st February and have yet to receive a response. Maybe I need to stop paying to get some attention.
53 replies
43 months ago
Disgusted service
I have been with FNB for a very long time and up till recently have not had any issues. The people on your chat services on the app need proper customer service training to say the least, and I can say that because I've worked in a customer service department for a bank for 7 years so I know what I'm talking about. I would like a supervisor to please contact me so that I can discuss my issues over the phone with a human being and not with people who do not take pride in their jobs and treat people as a number.
399 replies
45 months ago
Lack of customer service
Issue with my account, sent an email - no response. Called the call center - the lady assisting me just repeated everything I said. Requested a manager to call me same day - still waiting....
0 replies
49 months ago
Pathetic appalling services
Absolutely appalling services from RAM. This is the worse courier service I have experienced. The call center keeps you on hold for 10 minutes to "confirm with the driver when the delivery will take place" and said they will call you back, and guess what, NO ONE CALLS YOU BACK. The chat option is even worse, the information given from the call center and the chat is two different stories. Delivery was supposed to happen yesterday and I informed them (both driver and customer service who called me) that I am only at my delivery address till a certain time, they then agreed to arrange for it before that time, and then I get told by someone else that delivery in that area only takes place around a certain time. This is absolutely pathetic and I would suggest that any companies using this courier service to deliver your goods to clients, to not use them, unfortunately it also gives your company a bad reputation.!!! Sies!!! You would think after coming out of this covid experience people would be grateful for their jobs and take pride in what they are doing??? Nee man, kom reg Suid Afrika!!!
0 replies
51 months ago
Still waiting.....
Can someone from management please contact me. I have been sending emails with NO responses whatsoever since December, only to receive threatening emails and sms's.
53 replies
53 months ago
...
Seems like this is the only platform whereby I am able to get assisted. Please confirm why you have not debited my account this month?
159 replies
53 months ago
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It seems like this is the only platform I am able to get assistance on. Please confirm why you have not debited my account for payment?
0 replies
56 months ago
Not worth a title
Your communication skills for a collection company is pathetic. Please check your communication from me with attached PROOF. Thank you.
0 replies
60 months ago
As I wait......
I am still waiting for someone to contact me regarding the closure of my Edgars account......... RCS's reply: 26 Jan 2021, 14:52 Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e-mail: *********** Kind Regards RCS Group
53 replies
Review Distribution
5 Star
3 (11.538461538461538%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (15.384615384615385%)
1 Star
19 (73.07692307692308%)