CH
Colin H
Active since Nov 2014
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
The Move from Hell!
During the covid-19 pandemic in 2020 I relocated from Boksburg to Howick in Kzn, I used Afriworld for the removal and they were absolutely fantastic, so naturall when I recently moved back to Gauteng from Howick I had no hesitation in once again hiring Afriworld to do the removal. I cannot believe how they went from being fantastic to absolutely terrible. The team that moved us had obviously never done a removal before and their supervisor sat in the comfort of his truck and played no part in the removal process. All of the boxes were damaged without exception; they were thrown into the truck. The damages and breakages were numerous, some of my furniture even had boot prints on them from being stood on! There is only one English word that describes this move: DISGRACEFUL! The Manager did not even take my complaint seriously.
0 replies
9 months ago
Shocking Service from DSTV Insurance
I have my DSTV Decoder insured through DSTV Insurance, the Gold Device Care Plan which costs R99 per month. The Insurers claim that you can exchange a faulty decoder at any time. My decoder has been faulty for months, but each time I go to a Multichoice dealer they have some excuse not to exchange the decoder. The plug the faulty decoder into a computer and reset the decoder, from experience I can assure you that this makes absolutely no difference. Three weeks ago I took my decoder into the Multichoice branch in Benoni. A very pleasant lady attended to my complaint and explained that with the policy I have, she could not exchange the decoder, instead she told me that a DSTV agent would deliver a new decoder to my home and do the installation. She submitted the claim on my behalf and told me it would take about a week for the agent to come and install the new decoder. Three weeks later, I have heard NOTHING from DSTV. I have lodged a complaint on their comments site on the Multichoice website, this was ignored. This morning I phoned the call centre and after giving the agent all my details she asked me to hold on while she investigated. Whilst I was holding on I was disconnected. I am not surprised that DSWTV are losing subscribers by the millions, with this kind of service they are very lucky to still have subscribers!
0 replies
21 months ago
********** by Vodacom!
On Thursday last week I visited the Vodacom shop in Liberty Midlands Mall in Pietermaritzburg to upgrade two phones. The consultant I spoke to was very friendly and helpful and came across as wanting to give me the best deal possible. After waiting for more than an hour for the technicians to set up the new phones and install screen protectors on the phones it was time to pay the bill. I had to pay R1 658, which at the time sounded a bit expensive, but because of the helpfulness of the sales consultant I assumed it was correct and paid that amount. When I arrived home, I checked the invoice copy which had been included in the bag Vodacom had given me for the new phones and found that in fact I should have paid R898, a difference of R760. Because I live more than 30 km away from the mall, I couldn't return to the Vodacom shop to query the price until Monday morning. A young sales consultant assisted me, and after providing him with a copy of the invoice, my details and proof of the amount that I had paid he said he would ask his manager to investigate the matter and revert back to me within 24 hours. It is now more that 48 hours since I queried the amount I had been charged and I have not heard a word from Vodacom. They obviously do not intend to refund me the difference of R760.
159 replies
46 months ago
Pathetic Service
On 14 May I purchased a spare part for my Hisense Gas Stove, the cost of the part plus the delivery charges came to R448.08 which was paid to Hisense on the same day. The part was delivered to me on 24 May, but unfortunately was an incorrect part. On 25 May I emailed Hisense (Jurgen) notifying them that the part delivered was incorrect. I received a reply from Jurgen on 2 June advising me that I had ordered the wrong part and therefore I would have to carry the cost of returning the incorrect part to get a replacement. On 3 June I emailed photographs to Jurgen showing that it was impossible for the part supplied to fit my stove. No reply. On 14 June I sent an email to the Service Manager requesting assistance. On 19 June I received an email from Lushay requesting a copy of the invoice. This was sent to Lushay the following day, 20 June. Since then I have heard nothing from Hisense. In the meantime I cannot use that burner on my stove and I am sitting with a part which cost R448.08 which is of absolutely no use to me.
0 replies
54 months ago
Stay away from LPA!
I have experienced really poor service from LPA and have written them a long, but polite letter explaining my frustration with the service provided. However, they think so little of their customers that they haven't even bothered to acknowledge receipt of my letter. Because of the poor service received I logged on to "HelloPeter" with the intention of giving them a really bad review, but I see 195 people have beaten me to it! Reading some of the reviews has been really eye opening!
0 replies
62 months ago
Very disappointed shopper!
I have shopped at Makro since they first opened, it used to be a great retailer. Service was always good, the staff were always friendly and helpful. However, since they were taken over by Walmart they have become the worst retailer on the African Continent. In September last year I purchased a Hisense gas stove from Macro, but sadly only 3 of the 4 burners work. The fourth has a defective component rendering it useless. After months of haggling and much shouting and screaming at Makro's so called customer services to get them to replace the defective component, yesterday I was contacted by Makro to say that they would give me a credit for the stove and replace it with a new one. But here's the catch; I need to get the old stove back to Makro to be able to collect the new one, and since I live in Howick and the Pietermaritzburg store is the closest to where I live, this will cost me approximately R500 for the round trip. Also, I will need to get a gas technician to come and install the new stove for me (legal requirement), this will cost another R500. Makro are expecting me to spend R1 000 of my money to fix their problem. As I am a Pensioner, I cannot afford to spend this money, so we have a stalemate. Makro get off scot free and I have to live with only having 3 burners working on my 4 burner stove. So ends my days of shopping at Makro.
53 replies
63 months ago
My Makro experience.
I want the general public to know my experiences dealing with Makro: 1. They do not provide any after sale Customer Service, 2. They have no interest in their customers, 3. They do not honour warranties, and 4. They do not keep their promises. I purchased a 4 burner Hisense gas stove which included a warranty. In actual fact my stove is only a 3 burner because one of the burners does not work because of a faulty burner crown. The burner crown in question is badly distorted which prevents the even distribution of gas. The burner crown itself is an aluminium casting of approximately 90mm diameter by 15mm thick and weighs about the same as a slice of bread. I have had ongoing discussions with Makro for some weeks to try to get this faulty part replaced, but to date I have had no success. All I want is to be able to take the faulty part to a Makro store where they cab exchange it for me. Instead, Makro have made false promises to send a technician to my home to come and fit a new burner crown. MAKRO, YOUR BEHAVIOUR AND LACK OF CUSTOMER SERVICE DISGUSTS ME!
122 replies
64 months ago
Poor Customer Service
After having just written a fantastic review of the service I received from the AA, I am now soured by the rather pathetic customer service I have received from Makro. I have bought a faulty appliance (Hisense Gas Stove) from Makro who have now advised that they cannot help me as their supplier does not cover that particular part in his warranty. Makro sent me an email advising me to phone the Bloemfontein store to get a number for their supplier so that I can purchase a new part directly. Why Bloemfontein I do not know, as in all my correspondence with Makro, I advised that I had bought the stove from their Germiston store. And to add insult, in the email they have spelt both my first name and surname incorrectly! This simply demonstrates their total lack of care for their customers.
122 replies
64 months ago
Fantastic Roadside Assistance
I would like to applaud the AA for the excellent roadside assistance I received last Friday, 15th January 2021. I was broken down in Howick when I called the AA for assistance. Sugan Naidoo was despatched from the Pietermaritzburg office and arrived within 20 minutes. He was able to quickly determine that my battery was the problem and which he then replaced. My car was back on the road less than an hour after calling for help. Sugan Naidoo was polite and professional, a very good example of how decent caring people should behave.
61 replies
66 months ago
Appalling Customer Service
I have held an account with Vodacom since cell phones were introduced in South Africa, and over the years I have had several contracts on my account. I have recently retired and moved to KwaZulu Natal and decided to clean up my cell phone account. The customer service I have experienced from Vodacom has been appalling! Two of the contracts that I had were cell phone contracts for my daughter and grandson. I took my daughter to the Vodacom shop at Lakeside Mall in Benoni and asked the to create a new account for my daughter and transfer the two contracts into her account. They have transferred one account, the other has been forgotten about. Two weeks later I wanted to cancel another two contracts, both of which expired in 2014 and enquire about a Fibre installation. I went to the Vodacom shop in Midlands Mall in Pietermaritzburg where I was attended to by a very friendly and helpful consultant. To cancel the two contracts he told me I would have to phone 0821958, and for fibre I would have to go to the Victoria Street branch. I explained that I was new to the area and didn't know where Victoria Street was, he said no problem, took down all my details including my email address and promised that he would get a consultant to contact me. On returning to my home I phoned 0821958 to cancel the two contracts - that's when the fun started! On my third attempt, I spoke to a consultant who was prepared to help, and even though I did manage to cancel the said two contracts (I hope), this process took 40 minutes!! I week later, I have still not been contacted by a consultant for a fibre installation. Pathetic service Vodacom!! I can't wait for all of my contracts to expire so that I can switch to a proper service provider.
224 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)