KM
Kedibone M
Active since Dec 2014
10
Reviews
0
Industries
Reviews
10 reviews14 months ago
Unauthorized Debit order ( *****)
My Son Kgotso Mo***eng was debited R160 from his capitec account. He never opened any insurance with you and he is still young. Someone is doing *****, He used the watzup channel to put a query and was advised that the policy will remain and it will continue debiting. This is so unfair as no one goes into details of who opened the policy for him.
109 replies
14 months ago
Ref number 1671414 Rotten Eggs complain not attended to. in 7 days.
On the 11th of February 2025 I sent a formal complain to customer care of rotten eggs bought in Pick n Pay Princess Crossing Roodepoort and received automated correspondence of "Your request (1671414) has been received and is being reviewed by our support staff." waited for 48 hours for a response. Nothing .On the 13th of February I sent a follow up email and to date there is no correspondence form customer care.
53 replies
20 months ago
Desperate to sell product with Attitude.
On the 16th of August i received a call from Carrack from *****bo Makhanya trying to sell me a product. I then listen to the benefit and started asking her questions about the product. . I then requested her to send me the benefits so can see I can go through them, Firstly she send me wrong staff while I was on the call with her( Protection Script ) at 11:48 she then send me the second email at 11:51phone got cut off and had to attend a meeting., Today 22.08.2024 at 12:04 *****bo called me and advise me that I took the policy and I said yes. I disagreed with her and she advised that she will send me the recordings of me and her for that day. I feel like she is desperate to make a sale and throwing her weight around. I would love management to listen to both recordings and see how the staff is treating customers.
0 replies
30 months ago
K Mo***eng
I am writing to express my extreme dissatisfaction with the service I have received from Car Tracker thus far.On the 25th of October , I was shocked to discover that my account had been debited without any prior notice or authorization for the re installation of a tracker in my car. Lack of communication and disregard for customer concerns is entirely unacceptable and reflects poorly on your company's reputation. As a paying customer, I expect a level of service that includes timely responses and transparency regarding any actions taken on my account. Email has been sent to relevant department, but no one contacted me for installation arrangements. This pathetic service.
131 replies
64 months ago
Bad Customer Service
On the 28th of December my sister bought a dress on sale@ Zara Cresta Mall. She was not given a till slip but Zara claims she was given a slip. On the 29th she brought back the dress for exchange as it was big using bank proof of payment. Zara refused to assist her. I then send a complain to customer service and this their response "We deeply regret that we cannot help you on this occasion: On the same token we provided the bank proof but still not assistance. Thoko ( Manager) from Zara Cresta Mall went extra to check the footage and she confirmed that my sister was there but still she couldn't assist and referred me to HO Zara HO responded saying" The original purchase receipt and if used, the credit card and charge slip will be required. So why she wasn't assisted when she was in store the following day. I would like to express my disappointment from Zara unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Zara must look into this matter and provide positive feedback.
0 replies
70 months ago
Fraud Debit Order
Homechoice has preformed a fraud debit order on my bank account for R302.55 on the 25.07.2020. I have stopped buying from Homechoice years back because of pathetic service i received. I made it clear to Homechoice not to call me anymore and remove me from their systems. Still i receive calls from Homechoice and that is harassment.now all a sudden debit order ref Homechoicerid runs on my account. I hope the matter will be fixed soon. .I want full investigation from you what transpired for my account to be debited after so many years not buying from you.
53 replies
77 months ago
Pathetic Service
On the 22 December 2019 i bought a ellesse bucket hat and ellesse socks at around 14:41 midday. I paid R209.98 for both items. Firstly i wasn't sure about the hat size as it was a Christmas present. The hat was too big for my son. On the 28 December I went to Jabulani Mall for exchange to correct size.. I didn't have the slip with me but i had my payment confirmation from my bank account. I am so disappointed with the pathetic service i received. The cashier told me she cannot help me without a till slip. I told her she can trace with my bank confirmation, she said bank confirmation wont help her as i doesn't specify the items bought. Fair enough, I asked her to check transaction on her till surely there should be some information. She didn't even bother to ask me which date i bought the items nor look at my bank confirmation. She said they send everything to HO they don`t keep copies in store. She told me she can not go back to the transactions on the till as they are too much to go through. I left the store very disappointing. I`m expecting a reply from your side for pathetic service which was rendered.Hoping for a reasonable and quick reply.
0 replies
101 months ago
Matter referred to Team Member at Cell C
On the 21st of December 2017 i wrote a complain and i received a call on the 22nd from customer service and i was promised that repairs will call me the same day. I haven't received a call till today. The phone is been with repair agent for 21 days today. The lady who phone me told me that there is no history report on the phone since it was booked. Than means it hasn't been looked at. The sad part is we paying for a contract. If this is not sorted by latest tomorrow , I will be writing a letter to Mr. Jose Dos Santos.
210 replies
101 months ago
The phone is been for repair for more that 3 months and its been booked for the fourth time and it comes back not repaired. This is a shocking service.
Job number GPJOH213245. The staff and management are not helpful. At one stage the phone was reported missing as they couldn't find it. My husband is been taken from pillar to post every time he wants to know the status of the phone. As per CPA, he wasn't supposed to be running around as the phone was supposed to be replace the second time when it was not fixed. There is no technical report when the phone is send back. We need a new phone, as a customer i have a right for repair or replacement( RRR). As much as its been for repairs 4 times and comes back unrepaired.
105 replies
103 months ago
Account Paid Up
On the the 27th of September I settled my account and i received a paid up letter on the 06 October 2017 from Palesa Tonjane confirming that my payment is reflecting and my account is closed up. Today my account is been debited R1006.00. This morning I send an email to her and she hasn't responded . I have been phoning from the morning till now as it is 15:09 there is no answer. I need that money to be reversed into my account today. I have debit orders that needs to run through. I guess if they rejected due to insufficient funds Nedbank will be reliable for the penalties.
122 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)