LE
Llewellyn E
Active since Dec 2014
10
Reviews
0
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Reviews
10 reviews64 months ago
POOR SERVICE DELIVERY HYUNDAI BRACKENFELL
I purchased a Hyundai Creta, 2018 model from this branch in October 2020. Upon collection of the vehicle I pointed out to the salesman that I'm not happy with rear bumper being spoiled by the boot panel damaging it when closing it. So basically the bumper and the boot panel had to be attended to. The vehicle was collected from my premises on the 8th December 2020 by the salesman who I pointed out to. I then again shoed him the two areas of concern and he agreed it will be fixed. On 9th December 2020 the vehicle was delivered and was showed the bumper that was resprayed, but poor finishing. The boot panel he said was fixed, but upon inspection I found it was not attended to. I then informed the salesman and he confirmed that the boot panel was not attended to. I sent him pics of the boot panel showing him the paint chipped away on numerous areas. I also told him if it is not fix soon it will start rusting. He just never replied to me. On 4th January 2021 I sent an email to the dealer principal and the 2nd hand car sales manager, where I explained the whole matter in detail and to date not one of them responded it. So what do I do now with a boot panel that will start rusting in the near future, because I must only take it to Hyundai approved spray painters.
0 replies
67 months ago
POOR AND PATHETIC SERVICE OR MISLEADING A CLIENT
I saw a Hyundai Creta 2018 with 29940 km for R259900 on Hyundai's website. I then lodged an enquiry to find out if vehicle is still available. Isaac Setabola called me and confirmed the vehicle is still available. Within a few minutes I received an OTP from Milly, then it was 5h21pm, but the price I saw it for on Hyundai's website was not on the OTP, but for R10000 more at R269900. I called the branch immediately and spoke to Isaac and he confirmed that the Creta were advertised for R259900. He, Isaac promised to call me the next morning, 29 September 2020 at 8am, which never did. I called and spoke to Isaac and he said his manager wasn't available to confirm the price and that he will call me in 5 minutes. I then called again at 2h05pm and Isaac was not available and I spoke to another salesman and he then Informed me the 2018 Creta was sold the previous day already. Why was I told the 2018 Creta was still available. Why didn't Isaac want to speak to me when I called. Why was the price more on the OTP than when advertised. Was the Creta sold or...... For me someone was trying to mislead me or just giving me a poor and pathetic service.
0 replies
73 months ago
Poor Service Delivery
I contacted supersonic via whatsapp. The only way you can contact them and informed them that my internet is offline. This I reported more than four hours ago and no response. I am not impressed with the means of communicating with clients as well as the poor service delivery. I also signed up in December 2019 and asked for debit to my account monthly which never happened. I had to ask what is my balance via whatsapp and had to for five months subscription via eft. I would like to move my account please.
0 replies
86 months ago
REFUSAL TO PAY CT SCAN, NO RESPONSE BY COMPLAINTS DEPARTMENT TO FIRST COMPLAINT
I've posted a review on this website regarding a scan tis medical aid refused to pay. they first replied on this website and two days later Dayne from the complaints department called me and said the matter will be investigated as quite a few similar cases exist. He then promised me that he will come back to me as soon as he an answer for me. Instead I got another automatic email to say Discovery health will not pay the claim where my wife was admitted after the scan has been done. Upon taking out this medical aid we were assured that all in hospital costs will be covered, but this is not the case. I would like a prompt reply to this matter and if not I will have to go the legal route as my name is being dragged through the dirt. the service provider is harassing me for the payment which I don't have.
56 replies
86 months ago
REFUSAL TO PAY IN HOSPITAL CT SCAN
On 17th January 2019 we were involved in an accident. My wife were then transported to Melomed Mitchells Plain. Upon arrival she examined and were told she need to go for xrays and a ct scan as her head banged against the windscreen. The doctor on duty asked her quite a few questions and she mentioned that she was out for a while. After the scan and xrays the doctor admitted her and we were informed that because she was admitted that the medical aid will cover all costs. We were called and emailed on numerous occasions by Morton for payment for the scan which the medical refuse to pay. I even called and mailed the invoice and were told the medical aid will not pay. The hospital got the authorization number for admission and all, but medical aid refuse to pay. Currently we are being threatened to be handed over to debt collectors. When we signed up for the medical aid we were promised that all in hospital costs will be covered, even for accidents which we were involved, but now they refuse to pay
56 replies
88 months ago
POOR SERVICE DELIVERY FOR CLAIM
Dialdirect I am really disappointed in th service I got since my accident on 17 jan 2019 Car was towed away and delivered to telesure yard on the next day 18 Jan 2019. I reported the accident and lodged a claim telephonically. It is today the 14th day after the accident and Bernard, the claims consultant never came back to me confirming if my car was written off or the buy back price. Bernard said to me on Friday 25 Jan 2019 that he is waiting on ussel the assessor to come back to him with the outcome and some figures. I called on Monday 28 Jan 2019 and got no real services. Called on Tuesday 29 Jan 2019 and got no real service or amounts or even a call back from Bernard confirming the status of my account. On Monday my sister went to go view my car at telesure yard and found my car in the action qeeu. This mean my car is ready to be auctioned whilst I got no reply from Bernard if the car is written off or the otion to buy back. I will be taking this to the media for I've even been billed for insurance for a car I don't have anymore.Pls confirm what is happening. One tell m 10 days then another 10 to 14 days to handle claims
210 replies
108 months ago
POOR SERVICE DELIVERY
<p>Good morning,</p> <p> </p> <p>I would like to lodge an official complaint for the services and sales at Canal Walk franchise.</p> <p> </p> <p>On Sunday 28 May 2017 at about 16h00 we, three couples, arrived at the Canal Walk Mugg & Bean to enjoy a nice coffee, cake and scones. As usual the waiter came, introduced himself and we placed our orders. My wife and a friend ordered the Freeky hot chocolate which looked huge and very nice. Myself and two others ordered three scones and the something millions chocolate cake. About ten minutes later I received my hot chocolate I ordered and everybody was sitting and watching me. About ten minutes later the waiter came back and informed us that there is no more scones and they not planning to bake more. I then called for the manager, Prince and asked him is there a reason for not having scones. His reply was that it is finished normally that time of the day. I pointed out that it was just after 4pm and they only close at 9pm, nearly five hours till closing and they’ve decided not to bake more scones. This was unacceptable and poor customer service.</p> <p> </p> <p>Minutes later the other beverages arrived. The freeky hot chocolate that was on the menu was not even close to what was being served. Once again the manager was called and he never apologised for the noncompliance. He just decided to give R10 discount for each ordered. This type of service must not be tolerated at any franchise.</p> <p> </p> <p>Lastly the millions chocolate cake with so stiff and not really edible and to enjoy. Prince, the manger was called again and this time Donna the other manager was present. The cake was presented to them and they agreed it was stiff. The normal chocolate cake and caramel my wife and I ordered was hardly caramel, could hardly taste caramel. This piece of cake had more cream than icing.</p> <p> </p> <p>We then had to pay for this whole bill and left. No apologies, nothing was offered.</p> <p> </p> <p>I would like this NOT TO HAPPEN AGAIN.</p> <p> </p>
0 replies
113 months ago
POOR SERVICE BY TLC AND DEFY
<p>MY FIRST REVIEW</p> <p>I purchased a Defy washing machine at Game Promenade mall in Mitchells Plain. There the Defy agent informed me of the free holiday, even the Kruger National Park was mentioned, that I will receive. I was informed that there is a process I need to follow to redeem the free holiday.I received a list with holiday destinations from TLC and compared it to the list on DEFY website. This was not the complete list. I would like to know why I did not receive the full list. I did this in MAY 2016. I sent my booking dates as well as the resort names. I was then informed by TLC that it was early for a booking and I was sent a mail that in December 2016 my dates will be confirmed. I sent a complaint to DEFY on their website and until today nobody from DEFY has replied for the poor service TLC is providing. It is now the 30th December and my dates for February 2017 has not been confirmed. What is happening, DEFY, TLC.. Will I be going on my holiday promised by DEFY.</p> <p> </p> <p>RESPONSE FROM DEFY</p> <p>Sent me SMS and promised a confirmation of booking, this was on 30th December 2016.</p> <p> </p> <p>Until now nobody has confirmed my holiday.</p> <p> </p> <p>I will be taking this to my attorneys and steps will legal folow</p>
0 replies
113 months ago
POOR SERVICE DELIVERY BY SERVICE PROVIDER FOR DEFY, TLC MARKETTING
<p>I purchased a Defy washing machine at Game Promenade mall in Mitchells Plain. There the Defy agent informed me of the free holiday, even the Kruger National Park was mentioned, that I will receive. I was informed that there is a process I need to follow to redeem the free holiday.I received a list with holiday destinations from TLC and compared it to the list on DEFY website. This was not the complete list. I would like to know why I did not receive the full list. I did this in MAY 2016. I sent my booking dates as well as the resort names. I was then informed by TLC that it was early for a booking and I was sent a mail that in December 2016 my dates will be confirmed. I sent a complaint to DEFY on their website and until today nobody from DEFY has replied for the poor service TLC is providing. It is now the 30th December and my dates for February 2017 has not been confirmed. What is happening, DEFY, TLC.. Will I be going on my holiday promised by DEFY</p>
0 replies
126 months ago
INCORRECT BILLING AND NOT REFUNDING
Veronica smith called me and asked for a bank statement, which I provided. Came back and said that all is right, while I know that I've been billed incorrectly. I tried calling her and sent her emails, but had no response. Will end my contract in January and ask for a full audit on my account. They informed me of an error on there side, but I must carry the cost. UNPROFESSIONAL
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)