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Francois W

Active since Dec 2014

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11 reviews

Defy Appliances

1 month ago

Poor quaility appliance and disgusting after service.

I will never recommend any Defy appliance to anyone again. Just over a year after purchasing a brand-new washing machine and tumble dryer, both appliances broke. The quality of the appliances is poor, and the after-sales service has been absolutely unacceptable. We are only two people in the household, and the appliances are used for approximately three to four loads over a weekend. First, the washing machine stopped spinning. A part was replaced, but no explanation could be provided as to why the failure occurred. Then, approximately one or two months later, the tumble dryer also broke. To date, more than six weeks later, I still do not have my tumble dryer back. Technicians attempt to arrive without appointments, as though customers do not have jobs or other commitments. They then arrive without the necessary spares, after which it takes two to three weeks for parts to arrive. Thereafter, they return without all the required spares, collect the appliance for repairs, bring it back still not functioning, and then collect it again. There has been virtually no communication throughout this process, requiring me to continuously follow up myself. Calls often go unanswered, and I have to phone multiple times in the hope that someone eventually picks up.

1 reply

Advanced Hair Studio South Africa

103 months ago

Advanced Hair Studio Centurion

I would to compliment Advanced Hair Studio Centurion, for the great service received. Their products and knowledge are of high standards and most definitely I would recommend them to any person looking for a WORKING solution to hair thinning or male pattern boldness. If you follow their instructions to the point, it will guarantee results.

0 replies

Spur Steak Ranches

129 months ago

Great Service

My compliments to our waitress Linda.<br> She goes the extra mile, she is professional and her service is always prompt with a smile and great attitude!! :)<br> I am very happy with the service received and would recommend Thunder Ridge Spur to anyone.

1 reply

134 months ago

Helping with a Smile

I would like to compliment Nick, our waiter this weekend from Mugg and Bean Mall@Reds.<br> He assisted us with a smile, very prompt, professional and made us feel right at home.<br> Also he was very thankful upon receiving his tip

1 reply

139 months ago

Great Attitude, Excellent & Professional Service

My Compliments to Mugg and Bean Menlyn Mall for the excellent service that we received.<br> Their staff is well trained and serve you with a smile & great attitude.<br> Special thanks to our waiter Mike, I would definitely recommend him to waiter anyone and to be nominated waiter of the month!!<br>

1 reply

139 months ago

Excellent Service & Attitude

I would like to compliment Wimpy at Menlyn Mall for their great service and attitude towards their clients.<br> They truly live up to their slogan \Enjoy every moment""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833902;357;16;2;0;1;0;0;2;15/03/30 16:14;663;NULL;15/03/30 6:57;15/03/30 5:11;Subscription increase;I***-1;;***;On Thursday 26 March 2015 I have received an email that my Smart XL subscription will increase from R699 to R739 per month. Surely this is in breach of contract as I have signed a 24 month contract with a fixed subscription fee. This surely entitles me to cancel my subscription with Vodacom as the contract is null en-void. I would like to hear Vodacom's response on this matter. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;385371;163;14;2;0;1;0;0;2;15/04/13 7:31;663;NULL;15/04/11 22:18;15/04/11 20:28;SERVICE;;MANAGEMENT;***;Today I was in the Elsburg area and had my 4 grandchild, husband and daughter with me and they all wanted something to eat. so I decided to go to the spar to get some pies. Firstly we waited plus minus 8 min before we got served, they were not busy at all, then a gentleman came to the pie counter to assist me, and while placing the order kept walking up and down to get a sticker for each pie i had purchased, I then told hi to please get a box as there are 12 pies in total, he then told me to wait as he was busy and that the pies was not his duty, he would get someone else to help me. Well by this time I was fuming, I then left the pie counter to report this to management, and I was told by the security that I would have to tell him what is about before he could let me go to management. I told him the problem, only to be told that this was not important and management are busy I must wait. Well fuming and upset I left the store very unhappy. Why have a store if your staff is so unfriendly and unkind they should not be working with the public;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838679;1161;14;5;0;1;0;0;5;15/04/13 7:41;663;NULL;15/03/25 22:25;15/04/12 20:38;Thank you ;4,11E+12;Mario;***;I had to get a Home Buy organised from Johannesburg for my 74 year old Father In Law who lived in Colleen Glen off Seaview Road in the greater Port Elizabeth area. From my first phone call to all my further dealings with Cash Crusaders Port Elizabeth (Commercial Road) they were superb. They went to do the collection when they said they would and kept me informed when there was a delay. They handled everything extremely professionally and I would highly recommend them to anyone! Thank you to Mario and his team for the fabulous service you afforded David and Myself. Job Well Done!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;432114;607;2;2;0;1;0;0;2;15/04/14 8:05;663;NULL;15/01/05 9:07;15/04/13 21:02;no contact from supplier about faulty goods ;8,71E+12;;***;Hi, I bought a Dremel home decor set (glue gun + engraver) R600,l last year december and the engraver does not work! I have complained on numerous occasions, but they were not heard. No contact from builders warehouse since January and no staff member at builder's seems to care. This is a bit ridiculous, it's 4 months now! Can something please be done. Thank you! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;506904;793962;16;2;0;1;0;0;2;15/04/15 9:24;663;NULL;15/04/13 0:00;15/04/14 22:21;CLUELESS STAFF HAVE NO IDEA WHAT THEY'RE DOING;Domain @pilcon.co.za;;***;Since JANUARY I'm attempting to have Telkom delete email addresses of employees that have resigned. Unfortunately for our business, Telkom hosts the domain. I was constantly transferred back and forth on 10217 because EVERY AGENT SAID IT WAS NOT THEIR DEPT. So who's department is it exactly if I've been shoved around to every possible person?! I then took to Twitter hoping to get someone knowledgeable to contact me. I have 8 twitter responses from the 8 times I complained on Twitter. All responses were the same: we apologise and will investigate further. <br> Yesterday, I attempted once again to use the call centre to add and delete email addresses. I was once again shoved from one useless person to the next. ALL telling me that Im at the wrong dept. Sales tells me to go to Faults. Faults send me back to Sales etc etc.<br> Today I went to the Telkom store at the Shelly Centre. I was told that they cannot help me,as they are just a small branch who mainly deal with Mobile. He told me that I should drive 120km into Durban to a Telkom Direct store who will help me!!<br> You have utter and complete disregard for your customers who are trying to run their businesses efficiently and effectively!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;533591;23;1;2;0;1;0;0;2;15/04/30 17:11;663;NULL;15/04/29 7:58;15/04/29 6:08;Account Frozen;5,21E+12;Chanel;***;on the 21st April in the evening I received a call on my cell phone. The person wanted to speak to my wife about her credit card at Standard bank. I explained that I was the account holder. I was then informed that all my accounts at Standard bank have been frozen as i didn't fica my account. I had no previous notification. The next day I went to the bank with what I thought was proof of address. They said it was unacceptable. They then promised to pay me a visit at home to verify my address in the same week. On the 28th April I returned to the bank and then got to speak to the manager of that section, Chanel. She was shocked to hear about my problem. She then promised to visit me at home herself before 17:30 same day. Unfortunately nobody came. Please help!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;712138;574;41;2;0;1;0;0;2;15/05/20 15:55;663;5;15/01/01 0:00;15/05/20 4:52;Rather join a reputable gym like Virgin active;Wesley Nicholson;;***;I signed up to join the new Planet fitness gym that opened up in Westville Durban, I've been going to the gym for 4 months now I was suppose to pay R79 a month which adds up to R316 by now ,but I noticed that they have been taking debit order after debit order numerous times and such odd amounts the tally is up to R1750 at the moment . I get charged every time they submit a debit I told them from day one what was happening and got reassured that it has been rectified, its still on going..... guess what they say they owe me nothing.<br> I've sent emails to head office with no reply I then approached the manager at my gym to get hold of them just to have a lady phone me and say they see no problems . I asked for my money back and interest with all the bank fees but nothing shocking people stay away <br> my issue is with Planet fitness and not the branch where I am as they cant do anything;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;427531;873;41;2;0;1;0;0;2;15/05/25 17:22;663;NULL;15/05/25 8:09;15/05/25 6:19;Time to get a generator;;Management ;;Time to get a generator folks. Load shedding is not going away any time soon. The schedule of when the lights will be out in the gym is nice, but, while not your fault, Eskom is not to be trusted.<br> <br> All big organisations that wish to keep their customers have made sure that it is business as usual, despite Eskom. It is high time Virgin Active does the same. As the customer, if I cannot use the facilities when it is convenient for me, what is the point of having a membership? I may as well then, either join another gym that does have contingency plans in place, or, use what I would spend on gym membership and buy some equipment for home. <br> <br> Hats off though, to the various instructors at Sunward Park who are committed to delivering by bringing their own lights and music, thus ensuring the show goes on. The gym management can certainly learn a thing or two from you. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;486995;786731;14;2;0;1;0;0;2;15/06/17 17:06;663;4;15/06/17 7:55;15/06/17 6:03;Edcon got lazy people.;8,51E+12;lilo;***;I received an email from [Email Removed] last week wednesday asking me to sent copy of my id,banking details,and letter from Adcap confirming my refund of R161.23 to *** i done that the same day.Friday last week i sent email to [Email Removed] asking them how long will it take for the refund to be done no response,i sent email to [Email Removed] no response....Why cant they just give me feedback when i ask them till today i havent received any refund in my bank account no feedback..I need my money back and i want account to be closed immediate i dont want to do business wt Edcon anymore,they got a bunch of lazy people working for them.Please dont call me respond to me via email it will be best.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;727375;188;16;2;0;1;0;0;2;15/07/02 7:59;663;5;15/07/01 22:49;15/07/01 20:56;Whatsapp ripoff;7,71E+12;Nokwanda Mdladlose;***;I used Facebook today as I received an SMS that it would be free from today but it used my data. I called in and spoke to Nokwanda Mdladlose. She had no clue bout anything. After the call I went back on Facebook and it further depleted my data balance. This is a rip-off. The same with Whatsapp, it also takes up my data at times. PLEASE assist.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;429809;85;16;2;0;1;0;0;2;15/06/25 16:47;663;NULL;15/06/25 7:35;15/06/25 5:44;Contract ended;7,91E+12;Manager;***;We had taken out a cellfone contract, when signing the contact we were not told that after the contract expires that it will continue on a month to month basis. After the contract had expired, 6 months later we realised that we are still getting billed foe the cell phone. We were not contacted at any point and made aware for an upgrade or to renew the contract. We went to the store and the Manager said that after the contract expires it continues on month to month. We asked why we were not made aware of this and he did not answer said that he consultant should have told us, I asked to speak to the consultant and he told me that he has left work there.<br> We have been paying for a cell phone for 6 months that has not been used and when we asked to reverse the debit he said that we will be black listed. We asked him to can cell the contract immediately. We left the copy of ID and they said it will be done. We found out recently that we will be billed again for another month. I strongly feel that when we signed the contract we should have been told that after it ends it will continue on a month to month and also if in this case we should be able to cancelled immediately we were unaware!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867444;802228;9;2;0;1;0;0;2;15/07/01 17:18;663;NULL;15/06/30 8:06;15/06/30 6:15;Daylight Robbery;8,30E+12;;***;On 28 May 2015, my premium was Rx, now on 28 June 2015 my premium deducted from my bank account was Rx + R138.69. King Price refused to take my call & said they would call back. Im still waiting....;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;439106;793962;16;2;0;1;0;0;2;15/07/28 5:17;663;NULL;15/07/27 16:24;15/07/27 18:14;Telkom Don't Really Care;Escalation 710198;Technicians;***;Logged a fault.<br> 6 weeks have passed.<br> No repair.<br> No adsl service.<br> I phone EVERYDAY and get fobbed off that the complaint is now escalated. I now 'phone twice a day.<br> Even the Fault Desk try to contact Assigned Technicians and Assignee's - both are rejecting the calls from their own fault desk.<br> Every day I get promised that this will be attended to 'in the morning'... Absolutely nothing.<br> Two sms messages sent to me in the six weeks telling me that the incident is being attended to.<br> Crippling my own service and my own business by having this outage. Neighbours all have service, but my line is down.<br> TELKOM DO NOT CARE. EVEN IF YOU ARE A PINNACLE CUSTOMER.<br> So disappointed. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888822;802228;9;5;0;1;0;0;5;15/08/27 15:33;663;NULL;15/08/27 6:13;15/08/27 4:30;excellent service ;7,80E+12;Ramona;***;After almost loosing hope with the service i got from the gentleman called Ivan Molefe who was handling my claim i phone claim department and i was transferred to Ramona i explained to her my frustrations with Ivan as he was ignoring me i was soo angry Ramona calmed me down i don't know how she managed to do that she asked me to forward the emails i hve been sending to Ivan and she started working on my claim woow within a day i was updated i was beginning to feel like a King because of her a week later my claim was finalised she made me realise that the company King Price really means it when the said you will be treated like a king only some individuals like Ivan tries otherwise i would also like to mention Almarie and Shaldon woow you three guys are the reason i am loving King price again you are an assets to the Company you served my excellently so big ups ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;14163;359;20;2;0;1;0;0;2;15/09/02 16:50;663;NULL;15/09/01 7:41;15/09/01 5:47;coffee with a straw ;;manager;***;The lady manning the orders window and card machine started by dropping my card and expecting me to maneouvre my car and pick it up. Then she couldn't operate the card machine. When I was trying to wipe my hands from the filth on the ground from picking up my card she was yelling at me. Then she kept pressing the wrong buttons on the card machine so I did the transaction. The best was yet to come - I got my HOT latte in a cup with a straw - no, the lady at the orders window was supposed to tell me there were no lids for the lattes and cappuccino ! Never mind, your staff don't see any of this as a problem. Service does not exist at KFC now I know why everyone says don't use KFC. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;870651;802228;9;2;0;1;0;0;2;15/09/09 16:56;663;NULL;15/09/09 7:34;15/09/09 5:53;I guess ill be insured forever...;9,10E+12;Kobus / Cobus;***;Ive been with king price for almost 2 years, never haf a bad experience except for the occasional 30min hold on the phone. Had someone bump into my vehicle few months ago and so far as King price is still assuring me that money that they must clain back in the next few days.But this is not my problem... <br> <br> Few days ago i phoned kong price to let them know im getting a new vehicle and would not be using their services anymore. Reason being ive got a broker/financial planner friend that handles all these types of things for me and he got me insurance on my new vehicle somewhere else for a bit less, but that is not the point.<br> <br> So after i dropped my old vehicle and picked up my new vehicle i phoned king price. I told them i would like to cancel my insurance.<br> <br> They put me through to a afrikaans guy called kobus or cobus.i explained the situation and said its nothing personal but im making use of my friend to handle everything. After 11min ob the phone he was still explaining why they are better.I told him i dont care just cancel my insurance.And he would not listen!<br> <br> He just keep telling me why they are better. I started shouting and cursing him as my blood was boiling .Till nowNothing;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;791985;188;16;2;0;1;0;0;2;15/10/01 7:39;663;NULL;15/09/30 22:32;15/09/30 20:36;No feedback on query - MONTHS of inconvenience;***;Gift Monnakgotla;***;I really hoped escalating to a team leader would at least get me some feedback, but nothing. CAN SOMEBODY PLEASE GIVE ME FEEDBACK ON MY QUERY????? THIS IS THE WORST OF WORST SERVICE IN THE WORLD!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;7937;704391;9;2;0;1;0;0;2;15/10/16 16:42;663;NULL;15/10/13 7:31;15/10/13 5:39;Total incompetence & robbery!;***3;;***;On 9 Oct I received an updated policy documents stating that my annual renewal would be a certain amount. On 13 Oct which is a mere 4 days thereafter I received another document from MiWay stating that the annual fee is 9.5% higher for the new year despite not having ever claimed from them as well as the fact that my vehicles have depreciated. To add insult to the robbery, the excess is also increased by 10%. How can MiWay depreciate a vehicle's value & increase the excess by 10% while also increasing the premium by 9.5%?<br> <br> So assuming that the vehicles depreciate by say 10% per year, MiWay is effectively increasing premiums by 20% not to even mention the increase in excess. The message of MiWay = NoWay is what I will be communicating to friends, family & colleagues.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840780;893260;16;2;0;1;0;0;2;15/10/13 17:00;663;NULL;15/10/13 7:53;15/10/13 5:57;airtime chowed with data bundle;***;mtn;***;Hi please assist two days in a row when I recharge with airtime and buy a data bundle my whole balance of airtime gets chowed up and I get given free airtime how is this possible when browsing the net your data bundle and airtime gets used up when u have a lot of airtime funny enough when u load less airtime the data bundle just gets less and the airtime stays on the phone please refund me my 14 that you stole from me in the two days cause I had a data bundle on my phone please get back to me ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;907304;826217;16;5;0;1;0;0;5;15/10/19 18:04;663;NULL;15/10/16 8:48;15/10/16 7:01;Great service;7,71E+12;;***;First purchase from Orange. Very well priced and delivered 16 hours after order was placed.<br> Thank you, [URL Removed];;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;696603;1377;1;2;0;1;0;0;2;15/10/19 15:24;663;NULL;15/10/17 6:20;15/10/17 4:21;Wesbank poor poor service;7,80E+12;;***;5 years back my bakkie was stolen, Wesbank had to wright the outstanding amout off. In feb/march this year i bought a amarok with a R100 000 deposit and Wesbank finance the deal in minuts, Now i am trying to buy a fortuner and Wesbank dont help at all, waiting now for 6 days, 6 days that the person is not in or there is a problem with the debt writtem off 5 years back or the are waiting for headoffice. Again it shows that when you stand with money in your hand, Wesbank will help, but if you want to do a trade in, you are in shit, Wesbank only assist when you have cash in your hands. If i work the payment out on there system, my instalment is way beter then what they are telling the dealer, so again, what they say and what they do or 2 diffrent things!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;282656;802228;9;2;0;1;0;0;2;15/10/19 17:02;663;NULL;15/10/17 7:55;15/10/17 5:59;Been taken for a fool by KING PRICE;CKP***/2;Claims department;***;Well there is much to be said about their claim payout process. I had the misfortune of having to claim for an incident which occurred 19 Sept 2015 (Claim Ref CKP***/2). The assessor came to see me at least 2 weeks later and on the 6 Oct he advised that the claim was approved and that pay out would take between 3 to 5 working days (I SAY AGAIN 3TO 5 WORKING DAYS). This is when all the fun begun. According to my calendar these days expired 14 Oct. I have been in touch with the claims dept since 13 Oct and have sent no less than 50 e-mails to and fro. THEY CLAIM IN THEIR ADS AND PAPER WORK TO YOU THAT YOU A NOW PART OF THE ROYAL FAMILY. ROYAL FAMILY MY FOOT. YOU PART OF THAT GROUP WHEN YOU PAY YOUR PREMIUMS BUT WHEN YOU CLAIM YOU BECOME THE COURT JOKER BEEN TAKEN FOR A FOOL. As per the last mail received I was advised that my funds would be paid 16 Oct or over the weekend. Guess who remains their fool STILL NO FUNDS PAID OVER. I promised to advertise the GREAT CUSTOMER SERVICE AND COULD NOT THINK OF A BETTER PLATFORM.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;481784;188;16;2;0;1;0;0;2;15/10/28 7:45;663;NULL;15/10/27 0:00;15/10/27 20:42;Poor service;7,30E+12;;***;I phoned the Customer Care section (for Autopage) at 08:06 on 26/10/15 and requested that 1GB be loaded to my account. I was told that it would be loaded within 24 hours which it was not. Phoned on 27/10/15 at 08:56 and was told it would be within 2 hours. Phoned at 13:26 and was told it is in the queue and that nothing could be done. I stated that I wanted a solution and that a supervisor must phone me. When I asked the person on the line for his name he just dropped the line. Guess what, still no call received and more importantly, still no data loaded (22:40);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;367060;893260;16;2;0;1;0;0;2;15/11/05 22:55;663;NULL;15/11/05 13:48;15/11/05 11:52;incompetent staff ;***;Thando and Palesa ;***;your service is shocking! I am on a top up plan, which should mean that when I run out of data or airtime, my service should stop until such time that I recharge. What keep son happening is that MTN keeps on sending me sms' stating that my data is finished, I should recharge and that I am using out of bundle data. How is this possible? Well this is what I asked a very rude Thando in the call centre when I phoned today. She told me that she doesn't know and that sometimes MTN sends out random sms' to all of it's members and often they get them wrong. When I asked how random sms' can be sent to members with very specific amounts on them- she said that she didn't know- in between using all of her MTN acronyms that she clearly doesn't understand that members do not understand. I then asked her to transfer me to someone who would be able to assist- she did, but didn't bother to introduce the call or leave any remarks- not only did I have to go through your extremely lengthy verification process AGAIN, I had to explain my problem all over again to Palesa , who seems to feel that talking over members is how you speak to clients.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;575166;188;16;2;0;1;0;0;2;15/11/10 7:43;663;5;15/11/01 0:00;15/11/09 20:40;BEING CHARGED YET I DO NOT HAVE THE SERVICE;***;Upgrades;***;Did an Upgrade on 29 October and chose to continue with my plan which consists of 1gig Anytime Data, 2gig Nite Data. Upgrade was done and I received the sms confirmation. Come 1 November to date, all I have is 1 Gig Anytime Data and no Nite Data. After numerous calls and being transferred to Upgrades, Follow-ups, Migrations and Customer care, my problem has not been resolved yet I am being billed R68.99 yet I do not have the Full Services available to me. I am informed that the Nite Data has not been Activated ??? I am still waiting for someone to activate it. Ref no: ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916364;61;22;2;0;1;0;0;2;15/11/16 16:43;663;NULL;15/11/10 7:30;15/11/10 5:40;PMB for Mental health hospitalization ;9,51E+12;;***;I was kicked out of a mental health clinic after completing not even a third of my prescribed therapeutic stay that was meant to stabilize me. The reason Discovery gave happens to not comply with legislation in regard to PMB for mental health. Legislation enacted to protect the rights of mentally ill citizens. The fact is the actions were not only unlawful but just plain immoral.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838086;748880;18;2;0;1;0;0;2;15/11/10 19:04;663;NULL;15/11/10 9:54;15/11/10 8:01;YOUR QUALITY SUCKS!;8,90E+12;ray ban in general;***;I Have purchased a new ray ban about a year ago, and the arm has come off and i cannot seem to find any one that can fix it with a reasonable price, i think this is completely unfair as Ray Ban suppose to be of good quality and i have paid R2000.00 for this glasses it should not fall apart so soon, i am very disappointed <br> i believe they should at least have a repair shop to fix their glasses for customers at no charge..<br> <br> i expect more from Ray Ban! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;186181;706220;17;2;1;1;5;3;5;15/11/21 9:46;663;1;15/11/21 10:33;15/11/20 22:43;budget my flights and keep going up;;travelstart;***;Checked flight pricing before I booked hotels for my june holiday with my family and everytime I try and pay for the flights it says the flight is no longer optional??? I have to redo everything...then the price goes up.. repeat same thing and price increases again... the 4 tickets I want to buy went up from just over 3500 to 5500 for the exact same flight in a few minutes.. I also just booked a flight to the UK and had no issues.. I want my flight sorted out.. at the original price that was on your website. I am trying to get all in order and can't keep trying to book a flight that keeps going up and up. I see there are a number of the same complaints.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;805610;25;1;2;0;1;0;0;2;15/12/18 7:49;663;NULL;15/12/17 22:37;15/12/17 20:46;NO HELP;***;TEAM;+***42;Dear Sir/Madam<br> <br> My name is Cosmas Maingi and am a holder of a cheque account, and am currently out of the country in Zanzibar on work purpose.<br> i will only be back in south Africa on the 15 of September 2016.<br> <br> when i left the country i was in a rush which i apologize for not being able to communicate in advance to have my number changed in case i need to use internet banking,<br> <br> i have left my wife and kid in South Africa and i need to add her as a beneficiary in order for me to be able to transfer funds electronically in her account.<br> <br> They have told me i need to sigh an indemnity form in order for them to change my phone number to the international one which am using so that i can transact internet banking.<br> <br> i was told that they will find out from the team leader because the Branch manager was in back and forth meetings that day,which to date am still waiting.<br> <br> i am disappointed in the way my case is handled because when i called global division and asked them to help me bring my salary home t;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;514844;188;16;2;0;1;0;0;2;16/01/15 7:18;663;4;16/01/14 22:03;16/01/14 20:15;Be very weary of Cell C data billing;101392 331;;***;I am a Cell C customer on a 20 Gig data contract. In December 2015 I used up my 15 gig night time data I still had over 3 gigs of anytime data. Cell C have however charged me for data which I used whiles I still had anytime data. How can you claim it is anytime data and then charge me for using it. I have tried to get to the bottom of this issue but Cell C customer service is extremely poor that I am still waiting feedback fro the company. It seems Cell C are quite contend is remaining the number 3 network in SA as they do not seem to grasp that the customer comes fist. How can a company not respond to a quarry from on o it's customers and still expect to be successful? I cannot understand Cell C and I will be canceling my data bundle contract. If you have a data bundle contract with Cell C be very careful as they do not seem to respect the customer or comply with the Consumer Protection Act. Very very poor customer service from Cell C.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;940089;26;9;2;0;1;0;0;2;16/01/19 15:03;663;NULL;16/01/15 5:51;16/01/15 4:00;Tried to debit money from me for a car i didnt buy;9,60E+12;Nick;***;In December 2015 I phoned outsurance and I explained to Nick who I dealt with that I was looking to purchase a car and that i was looking for A QUOTE. He took all my details and assured me it was just a quote and that nothing would be deducted unless i purchased the car. I sent an email explaining that I was no longer going to purchase the car and specifically told them to NOT DEBIT MY ACCOUNT. I woke up this morning to a message saying the transaction had failed. Can someone please contact me and MAKE SURE that I am taken off of your debit orders. Outsurance are theieves.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;486441;713411;22;5;0;1;0;0;5;15/05/26 8:05;662;NULL;15/05/25 23:01;15/05/25 21:03;Thank you;LMSSA00055;JOdi Muller;;Thank you Jodi.<br> <br> I appreciate the swift response and action. I have never had any issues with Liberty, my experience was superb. This issue started when it was escalated to a debt collector.<br> Would I recommend Liberty Medical Scheme? Yes. Definitely.<br> <br> I am glad that this is resolved.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;390379;785908;14;2;0;1;0;0;2;15/07/13 8:26;662;NULL;15/07/12 23:19;15/07/12 21:24;Very bad service; Lidnommer: 1010.951.0;;***;<br> Very bad service, because of stupid courier company they use. Still waiting for response since I emailed a week ago about my problem, no report back, just received an email that book was taken back to head office because courier company couldn't deliver. Why is that my problem, if the address that I have given is a work address where there are people permanently. <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;345897;691116;14;2;0;1;0;0;2;15/09/05 11:18;662;NULL;15/09/05 2:11;15/09/05 0:16;website still down;0;all;***;I really cannt believe you guys so for the past 2 weeks you have been saying your website will be up and running in a day or two. Then it goes to 4 days. Like can you just give us the correct date. This false advertising to the core;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;435089;893260;16;2;0;1;0;0;2;15/09/22 8:03;662;NULL;15/09/01 0:00;15/09/21 21:01;Thank you for ripping a disabled person off;***;;***;My disabled mother (with a brain tumor) signed a contract for a cellphone upgrade for me, her student son to pay R479 per month on the 1st of September 2015 but now they say that the phone is actually R609 per month. Why must MTN con people especially in such a condition. It is actually disturbing. Thank you for providing us with something we really cannot afford ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;388010;807;14;5;0;1;0;0;5;15/09/25 8:06;662;NULL;15/09/24 23:01;15/09/24 21:04;excellent service;8,50E+12;peter;***;I went to buy a TV and I would like to commend the manager Peter and the salesman who's name that I have unfortunately forgotten. <br> Thanks for the great advice, service and price beat. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;195377;25;1;2;0;1;0;0;2;15/10/10 8:31;662;NULL;15/10/09 23:25;15/10/09 21:29;Account activated & no sign of my card;8,71E+12;Branch;***;I opened a secondary account with Nedbank, was promised a SMS atleast to collect my card at campus square but to date no communication. Also, it seems an incorrect account was opened. On top of that my my alternative contact numbers are incorrect.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841124;67;21;2;0;1;0;0;2;15/10/29 8:18;662;NULL;15/10/28 23:01;15/10/28 21:16;Incorrect debit date ;7,71E+12;Consultant ;***;I have taken a loan at Old Mutual to pay for my house transfer cost however when I took the loan I explained to the consultant that they need to debit my account on the last day of the month due to the fact that I only get paid on the last day of every month but to my surprise old mutual debits my account on the 28th of the month as a result my debit order comes back unpaid due to this and this has affected my credit score and I have incurred unnecessary bank charges which is not of my doing I feel that old mutual does not respect it's customers as they are making a good customer who has a good credit record a bad customer. I therefore want them to rectify this and pay my bank charges as I am very disappointed at such bad customer service ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;537976;33;1;2;0;1;0;0;2;15/11/11 8:25;662;NULL;15/11/10 22:49;15/11/10 21:23;KYC again and again ;8,70E+12;KYC;***;I HAVE HAD IT WITH FNB..<br> LAST MONTH MY ACCOUNT WAS PUT ON HOLD WITHOUT ANY NOTIFICATION PRIOR FROM ANYBODY AT FNB..WHEN I WROTE AND LODGE A COMPLAINT THEY SAID THAT THEY REQUIRE DOCUMENTS FROM ME AS PART OF KYC...Well I did not question it and sent all documents thru they then mailed me back and said that my funds are available again and everything is in order. Yesterday my the same thing has happened and again my account is on hold without prior notice or anything they have again requested my same documents again..I have had it.! How long and many times is this going to carry on! And with December here what I am fearing of they place my accounts on hold when what do i do then when in the middle of no where..must say that FNB service is becoming more and more disappointing and the fact that they just place your account on hold without considering the Implications is even more concerning they show absolutely no consideration for their clients at all in my eyes and will definitely be closing my account and moving my funds to a far more concerning bank which takes care of their clients as I do not suddenly want to sit without funds during my holidays and am sure a few more agree.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;375114;33;1;2;0;1;0;0;2;15/12/17 9:07;662;NULL;15/12/15 23:40;15/12/15 22:05;FNB won't let me close my bank account;8,61E+12;Thomas Maluleke;;I am a South African living in Australia for a year and want to close my FNB accounts as they are going unused and costing me a monthly fee.<br> <br> In November, I contacted the bank via email asking for the process to close my accounts. I got an abrupt response telling me I have to go into a branch in order to do that. I clearly can't do that as I am in Melbourne.<br> <br> I got in touch with Thomas Maluleke who offered to help me. I gave him the relevant information, but he's not responded to one of my four emails since. <br> <br> I've since received another statement charging me for the service I am clearly not using...<br> <br> I'd really like to close my accounts and reopen them when I move back. But FNB are not being helpful at all! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;21132;188;16;2;0;1;0;0;2;16/01/11 8:21;662;NULL;16/01/10 23:11;16/01/10 21:19;Over charge;7,81E+12;;***;Laid a complaint on cell c website. 2 weeks later still no response. Seems like everyone at cell c is still on holiday! The bottom line is that I did an upgrade and cell c did not activate it straight away so instead they charge me a fortune for going over my data limits and then forced me to increase my credit limit or not have a phone. The phone is used by my wife so it was basically either pay more or be out of contact. Seems like not only is there bad service but that they don't eve. Care when u complain!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;843114;188;16;2;0;1;0;0;2;15/04/24 7:55;662;NULL;15/04/23 21:52;15/04/23 20:53;pathetic training of sales agents;9,30E+12;unknown;***;I was mislead by the the sales agent did not clerly disclose that my contract was gonna be on an open line. As I recall he did mention that I can load airtime like prepaid I find that my contract is an open line on the fourth month of my contract. I do contracts myself and I know that contracts can't be activated without the full terms and conditions being explained...my dispute is a result of poor training or desparation for a sale. I was mislead being customer of cell c. I hope to get a response soon. My contract cell no. ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;861931;707890;13;5;0;0;0;0;5;15/06/17 19:38;662;NULL;15/06/13 10:27;15/06/13 8:36;Panel Beating;8,51E+12;Jabu & Bongi;***;Gate closed on my car. Brought it in and had it repaired within a few days.<br> <br> Car was fixed before anticipated day of delivery. Thanks to Affinity Insurance for arranging and thanks to Tempest for the car hire. and a great thanks to Jabu and Bongi at Automagic for the excellent service.<br> <br> I would highly recommend any person to give these guys a shot when you have an issue.<br> <br> GREAT SERVICE!!!<br> <br> Much Love... ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;77077;359;20;2;0;1;0;0;2;15/07/21 16:21;662;4;15/07/18 17:14;15/07/19 5:19;KFC Waterkloof Glen bad quality of food;;;***;Bought KFC at Waterkloof Glen. The chips were stale and cold, the buns for the rounders were stale and one rounder only came with half a bun. Very disappointing quality control for KFC.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872139;793962;16;5;0;1;0;0;5;15/07/29 7:11;662;NULL;15/07/13 22:06;15/07/28 20:09;Laptop Deals;6,01E+12;Zaheer;***;Thank you very much. Great service from you.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877680;793962;16;2;0;1;0;0;2;15/07/28 5:37;662;NULL;15/07/27 20:18;15/07/27 18:35;incomplete installation!!!;9,20E+12;install incomplete;***;Im planning to make an telephone line and ADSL for my office<br> and i made an order from Fourways Cross Telkom Shop,and order number is : ***<br> <br> i have been waiting for an hour in telkom shop for place an order...<br> Once i finished place my order,everything is fine,looks like nothing wrong...i received an message for installaion date,says order number is scheduled for installation on ***1 between7:30 to 16:00 ~ i was so happy..<br> <br> Now,problem comes!!! technician for installation suppose come to my office on 21th/07/2015 but they said they are here at reception on 20th/07/2015!!Thats actually fine...as long as they get my telephone work and adsl works~ and those guys are out sourced from telkom, and they spend 30 minutes and come to my office says, line is connected in basement, you need to find an IT guys for take your cable from Basement to 4th floor (my office is located in 4th floor)..and you have to pay for R500 for that installation!!! and they left~~they didn't active my telephone, didnt active my adsl...and they are gone...<br> <br> i went back to telkom shop,wait for other an hour for place an order for re-installation,and date is 27th/JULY,i didn't see those people come!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;896122;624;4;2;0;1;0;0;2;15/09/16 16:33;662;NULL;15/09/16 7:23;15/09/16 5:31;Samsung S4 battery;;;***;Good Morning<br> <br> I bought a Samsung S4 in February 2014 and now the battery is swollen. I have tired to contact Samsung with no luck. The phone is not even 2 years old.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899722;25;1;2;0;1;0;0;2;15/09/27 21:02;662;NULL;15/09/26 11:55;15/09/26 10:00;arrogant manager;9,00E+12;Lucy Msweli;***;I went to the Nedbank in campus square today 26/09/2015 to deposit money for my uncle who is back home in Natal, as he needs to money urgently to start preparing a family ritual. I placed the funds in the atm to perform the deposit, instead the atm took the funds and was unable to process my transfer. I then went into the branch to inform the manager Lucy Msweli that my money was in the atm and I was unable to get it back, I was also asking her for assistance. Instead s=he had this extremely bad attitude, she said that I should just wait for the atm division, she did not ask me why I needed to send the money so urgently, she was unapologetic, she showed no sympathy towards me. She was so, so unfriendly, she treated me like I was a nobody, I too work with customers, in a financial institution as well so I know how a customer should be treated, and my concern is if she treated me this way, how does she treat other customers and what values does she display as a NEDBANK MANAGER. I am so furious, I just want my money from Nedbank and want to have no future dealings with them, I would advise other customers never to utilise the Nedbank Campus Square as you might just get same service!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;784400;61;22;5;0;1;0;0;5;15/10/01 17:06;662;NULL;15/09/29 9:22;15/10/01 6:04;Excellent client service;***;Dayne Magnus;***;Well done to Dayne Magnus at Discovery Health in the Key Care department. This is a consultant that goes the extra mile for his clients. He assisted me with my query till the end. He phoned me back when he said he will and sorted out my problem. Discovery can be happy to have an employee like that working for them. He is an employee worth his weight in gold.<br> <br> Thank you very much Dayne Magnus<br> <br> Keep up with the excellent client service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;154317;357;16;2;0;1;0;0;2;15/10/12 7:33;662;NULL;15/10/11 22:14;15/10/11 20:31;Signal lost;***;Steven Swarts or JC;***;After another year of low to none Vodacom signal,it's me again. For the last couple of years I have constantly complained about the poor signal in my area. Yes,I get contacted and yes they say it will get better and yes,it is not their fault,it is Telkom and all of that. Well I'm sitting for another night using my reliable MTN router to write this. Yes,no service at all. Carrying a MTN pay as you go to make calls, having all sorts of trouble and calling everyone,but nothing gets resolved. I am paying for a service, There is no discount for the optional MTN phone I have to carry around. Vodacom is the Slaap Tiger. Tested it from here to Pretoria and back against MTN and Cell C. I consider it breach of contract. Yes they'll phone me again and ask me to be patient. Tell that to the pregnant woman who almost lost her baby because she could not reach her husband to take her to hospital due to your bad signal. Vodacom cares nothing about their rural clients. If MTN has a contract buy out, I'm their first customer,they are the lion on this mountain,not the sleeping tiger with a world of excuses in the hole.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;905682;357;16;2;0;1;0;0;2;15/10/13 7:54;662;NULL;NULL;15/10/12 20:52;I want a copy of my contract.;8,21E+12;customer service;***;I requested a copy of my contract a month ago and i still have not received it. I called again on the 1st of October and the lady from customer Care promised it will be emailed to me I faxed my Id copy and a signed letter about 3 times and till i'm still waiting...the service is just pathetic.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;771653;749028;36;2;0;1;0;0;2;15/10/26 17:03;662;NULL;14/08/20 7:56;15/10/24 6:01;Felixstowe Groupage;EH687178;Tatum Francis;***;Over a year ago I informed Execu-Move that several items such as plates and ornaments were broken. Up until today there has been no settlement, no effort made to solve the issue;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;342141;188;16;2;0;1;0;0;2;15/11/10 7:37;662;NULL;15/11/09 22:24;15/11/09 20:35;Denial of service;8,31E+12;Network department ;***;I have never been so frustrated before!! My data sim number is ***. I have been trying to use the Internet for almost 2 hours and I've had enough. This is not the 1st time and if you check your records you will find 4 - 5 interactions for this network issue. <br> <br> Your network people phoned me the other day to say that the network is over utilised. How is that possible if the network does not even work?? I purchased your 100GB for R100 and it's been utterly useless from the day I got it. Your network department did not even get back to me after my query to extend my data period as I'm currently being denied services.<br> <br> Please respond.<br> <br> Thanks ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;883058;793962;16;2;0;1;0;0;2;15/11/11 5:42;662;NULL;15/11/10 20:21;15/11/10 18:40;TELKOM bad service;rhino;useless telkom;***;call centres,line cancelation cant be done wih the forms and email they so eagerly give to you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;668203;704391;9;5;0;1;0;0;5;15/12/21 16:54;662;NULL;15/12/19 7:43;15/12/19 5:52;Zandile & Miway Super Stars;CN157592;Zandile Mfuphi;;I tried calling Miway in the morning and were inordinately busy on the day (18.12.2015). I left a please call me back via the web and indeed got a call back within a couple of seconds. <br> <br> I spoke to a lady called Zandile Mfuphi, what an experience. She made my earlier frustrations disappear through her warmth, care and empathy. Isn't this how customer care should be? <br> <br> If Miway had a super powers, I would request them to create multiple Zandiles and call centre experience will surely be elevated to the next level. <br> <br> Thank you Zandile, Thank you Miway. Why any other way :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;689239;793962;16;2;0;1;0;0;2;15/12/20 6:17;662;NULL;15/12/19 21:05;15/12/19 19:15;Cancelled landline still getting billed!;3,17E+11;;***;I cancelled my business landline for the first time in April 2015, then again May 2015, and then finally in September 2015 at which point I disconnected the landline by removing my handset from the line. I still received a bill for the month of October 2015 - showing absolutely NO CALLS made, only a service charge for the month of R339.30.<br> <br> The reference numbers I have are ***A and ***A.<br> <br> I refuse to pay this bill I and I hope Telkom responds to this complaint as I have wasted enough time standing in queues at Menlyn Telkom to get this cancelled! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;933222;893260;16;2;0;1;0;0;2;16/01/08 19:35;662;NULL;15/12/11 10:27;16/01/08 8:33;Debited total contract value over 2 months;***;Sales/Billing;***;On a R129 2GB data contract which was never debited more than R129 suddenly debits R1800 and R1500 in consecutive months.<br> <br> Total denial from MTN about limit of 2GB being set from start of contract. No attempt to investigate why the data usage skyrocketed. Waiting for a voice recording.<br> <br> Also haven't received a single reference number in 2 months of visiting stores and calling call centers.<br> <br> Totally disgusted.<br> Call 808 they say...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;98036;353;5;2;0;1;0;0;2;16/01/20 19:15;662;NULL;16/01/11 10:05;16/01/11 8:13;No Service ;7,80E+12;DPP Department - Sthembiso Dlamini;***;Multichoice is currently offering a DSTV Explorer Package. We recently moved into a new home and found it the ideal time to apply for this package. On the 14th of December 2015 I applied for the service and followed up on the 21st of December 2015 as I did not receive a call from them to arrange delivery and installation of the explorer. On the 24th of December I received a call from the DPP department and had to go through the entire application again. I was told the initiation fee would be taken on the 28th of December 2015. Nothing happened. Last week (7 January 2016) I received a call from Sthembiso Dlamini asking for my proof of banking details and copy of my ID claiming there's an issue with my bank. She did not confirm receipt of my documents although I requested it and received a read receipt. It is now the 11th of January 2016, after multiple calls, emails and expressing my dissatisfaction at the service, the initiation fee is still in my account and I am no closer to receiving my Explorer or getting DSTV. I want feedback from Multichoice. Never thought I had to fight to get a supplier to take money from me SERIOUSLY?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;578237;23;1;5;0;1;0;0;5;15/05/28 8:31;661;NULL;15/05/27 23:24;15/05/27 21:30;Pleasure visiting a branch;Savings ;Thulani;***;I must say I've been to other banks but the service I received weren't that grand but the standard bank protea centre has excellent service and it is always a pleasure visiting them whenever I need anything regarding my account. The service is excellent. The admin staff always have a smile on their face,greet and make conversations. A person by the name of thulani who handles my account majority of the time should be awarded for his service that he offers to clients. Well done keep up the great work. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;823464;1032;25;2;0;1;0;0;2;15/08/25 9:46;661;NULL;15/08/25 0:05;15/08/24 22:45;Terrible Service;;unkown;;I'm disappointed to say i had unfortunate experience with your delivery employees. I was contacted by your dispatch and informed the only thing i required to accept my package placed by a third party was my ID document and a copy of the copy of id. i was contacted by telephone and arrangements were made for us to meet for collection of said package.<br> <br> The ram delivery employee arrived without informing me of their arrival, which was captured and displayed on the received package and was subsequently unable to arrive at agreed upon location after i had been told he arrived. after a lot of confusion, when the delivery employee arrived at the correct location and i provided the documentation as instructed, I was treated like a disrespectfully and questioned about personal information impertinent to delivery of my package.<br> <br> The delivery employee interrogated me as if i was conducting something untoward, requesting my license after i supplied the relevant info, vehemently demanding the address of my employment and absurdly requesting my proof of residence. This has left an extremely poor taste and impression about ram and behavior of its employees towards clients.<br> <br> ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;940081;25;1;2;0;0;0;0;2;16/01/15 9:36;661;NULL;16/01/14 0:01;16/01/14 22:35;WRONG FRAUD LISTING;7,31E+12;Nebank;***;I was listed by Nedbank to the SAFS in 2012 and I forwarded documents proofing that I had lost my documents in 2011, A SLING BAG STOLEN FROM A CAR THAT WAS PARKED AT ROSBANK MALL ID, LISENCE,BANK CARDS,PASSPORT,BANK STATEMENTS AND EVEN PASSPORT PICTUERS IN THAT BAG. My children are now suffering from the same effect and are not even going to school due to the fact that cant get a loan to send them to school. Nedbank never came back to me with the issue and even in 2015 August I tried but no response up to now and now I have engaged an Attorneys to assists me also in this issue because even when they did their investigation they never even bothered to call me. Now all I hear is that the investigator died in 2014 and they told me they cant help me with anything and that I was told when contacted the Nedbank fraud department on Monday 11 January 2016. My children are not going to school and they are about to eat from the dust bins and I even ask them to provide me with a letter detailing all the findings and allegations but am not getting anything. Am really pleading in this matter to be resolved as soon as possible. AM REALLY ANNOYED WITH THIS TYPE OF BEHAVIOR. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;256133;720640;14;2;0;1;0;0;2;16/01/19 9:36;661;NULL;16/01/19 0:28;16/01/18 22:35;Still no feedback;7,30E+12;;***;I still have not received any feedback regarding the torn pants and now also a brand new t shirt also got n needle hole right where the lable is stitch on at the back. I find your service and quality clothes these days pathetic. One complaint email plus a hello peter complaint and still nothing can move you anything closer to actually respond to your complaining customers!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;814778;357;16;2;0;1;0;0;2;15/02/11 6:41;661;NULL;15/02/10 21:32;15/02/10 19:40;UPGRADED ONLY TO RECEIVE A DAMAGED UNIT;***;zelda;***;went to the vodacom store in bloem in decemebr to port andtake out a new contract. i was received well and promised the world.<br> <br> there was no stock of the iphone6 and was told that i will be notified once available.<br> <br> finally received a call in january to advise the unit was available.<br> <br> the unit was finally couriered to me in a flimsy flyer bag. the unit was not bubbled wrapped. once i opened the unit i noticed a crack and informed zelda.<br> <br> <br> i was told that nothing can be done !!!!<br> <br> this is very annoying and disturbing to wait for a phone and then only to find its damaged and no exchange is possible.<br> <br> total rip off from your sales department <br> <br> R12000 unit down the drain.<br> <br> How appalling and cheap after you get my signed contract. NO AFTER SALES SERVICE<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824916;792554;6;2;0;1;0;0;2;15/03/06 23:59;661;NULL;15/03/05 14:25;15/03/06 12:58;WESTERN UNION hasnt release my money,bad service;8,81E+12;John David Thompson;***;i did a transaction with a lady in east london by the name of Mariah Anderson<br> whereby she pays me for an item i was selling through western union online money transfer<br> <br> she made payement into their account and i receive an email stating the amount my details and the shipping address<br> <br> i was told in numerous emails that this is a legit company and that they protect the buyer and the seller<br> <br> i was told that inorder to release the money i must provide them with the receipt as proof that i did send of the package,which i did<br> <br> after i sent a scanned copy of the receipt i was told that the verifcation process is underway<br> <br> i then spoke to Mariah anderson (purchaser) over whatsapp<br> and she told me that they are busy with the verification<br> <br> yesterday the parcel was sent at 10:07 and i still havent recieved any money from western union<br> i emailed and foned they not replying<br> <br> i have all the emails as proof of this and the guy i was emailing is John David Thompson<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;826449;767751;9;2;0;1;0;0;2;15/03/20 18:03;661;NULL;15/03/11 8:50;15/03/11 7:02;Complaint;CL19990;Charles;***;We have submitted claim to claims no 8 9 10 all we get back is feedback will reach us soon and that is it. Mere R1222.52. Sorry for the providers with big claims.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828766;785112;9;5;0;1;0;0;5;15/03/17 20:34;661;NULL;15/03/17 11:17;15/03/17 9:33;Awesome Service by Leentjie;8,20E+12;Leentjie Botha ;***;Top service I received from Leentjie Botha from Alexandria Forbes. I needed a change from my previous insurance and when she called me with an excellent offer, she also promised me that the move would be seamless and I won't have to do much on my side. Her after service has been just as great.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;710618;863;23;2;0;1;0;0;2;15/03/27 15:20;661;NULL;15/03/24 6:00;15/03/24 4:19;bad service ;8,11E+12;;***;I took out the policy for three years and had a tracking unit installed in my brand new Hyundai accent in december 2014. Immediately after installing the unit,the EPS light went on and never off again. In April,their QA came and told me they will take responsibility of fixing the car. Guess what? Up until today they have not fixed anything so I decided to call customer care and request cancellation. Every time I call they promise to cancel but they never deliver. The last call I received was from a guy called Roy and he promised to have some lady to call me with the cancellation, I guess she is still enjoying her lunch because that is what I was told. I decided to cancel their debit a month ago and I am surprised that they were quick enough to put my account in the collections.<br> <br> I want my contract terminated because I have moved up and down fixing the car myself for the amount of 8000 rands and having to travel more than 800 kilometres three times. Hope this does not hit a deaf ear again.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831472;499;18;2;0;1;0;0;2;15/03/24 17:20;661;NULL;15/03/24 8:11;15/03/24 6:19;Parcel held up at JIMC - not responding to emails;;;;I have a Parcel from China - RI***CN<br> 2/26/2015 11:40 AM Held by customs JIM C<br> I have tried for days to call - i cannot get through<br> and multiple emails also to no avail<br> <br> this service sucks!!!!<br> How do i get my parcel?"

1 reply

139 months ago

Bad Service & False Advertising Display

It is now a week since my complaint and I have not received any feedback from the franchisee, it seems that the bad service still continues. <br> <br> Guess people should rather not support Naboomspruit KFC...<br> <br> Original Message:<br> The service was really bad, 1. had to wait for service while 3x cashiers were not busy at the time and after we finally had response, they first decided to have a little personal chat while attending to my order... BAD!!!<br> <br> Secondly the burgers received does not look at all like the burgers on the adverts displayed on screen example the crunch burger! This is FALSE advertising!<br> <br> Response from KFC on Hello Peter:<br> <br> Hello frana.dewit,<br> <br> Thank you for the feedback and thank you for taking the time to inform us.<br> <br> Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.<br> <br> Kind Regards<br> <br> KFC Customer Care Line<br> ***

1 reply

139 months ago

Service & Incompetence

Staff is incompetent and require proper training, service is slow and bad and it seems that no one actually knows what is going on with the stock in the shop.

1 reply

Spur Steak Ranches

139 months ago

Friendly and Prompt Service

Great friendly service with a smile and making you feel important.<br> Always checking on the right times if one requires anything extra or if the food is in order.<br> Orders are prepped quick and proper to a tasteful satisfaction.

1 reply

139 months ago

Service & Food

The Service is great and fast, better than any McDonald's I've been to thus far.<br> Food Ordered are at least that which is advertised on display and must say the also give you a proper full cup McFlurry! - 5 STAR

0 replies

Review Distribution

5 Star

7 (63.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

3 (27.3%)

1 Star

1 (9.1%)

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