TN
Tuletu N
Active since Dec 2014
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
PATHETIC CUSTOMER SERVICES
I am writing this review out of complete frustration and extreme disappointment with the level of service I have received from Standard Bank regarding an urgent ***** case. I was de*****ed, and instead of receiving immediate support from my bank, I have been ignored, delayed, and treated as if my case is not important — despite the fact that this is an emergency matter involving ******** activity and available funds that can still be recovered. Through my own efforts, not Standard Bank’s, I managed to: Trace the individual who de*****ed me, Work with SAPS directly, Assist in having the perpetrator arrested, Get the matter before court, Obtain full cooperation from the account holder involved, Confirm that there are funds available for refund. Yet Standard Bank is now the only reason I have not been refunded. Emails to the Head of Legal: ignored Email to the COO: ignored Urgent follow-ups: ignored Requests for timelines: ignored Explanation for delays: none provided Standard Bank claims they need “five business days” to respond — for an EMERGENCY ***** CASE where I have already done all the investigative work and provided every single detail required. This behaviour goes against: The Consumer Protection Act, The Financial Sector Regulation Act, Standard Bank’s own ***** Response Policy, Their duty of care to clients, Basic customer service standards. The delays and lack of communication from Standard Bank have now put me at serious financial risk, and I am close to losing the chance to recover the money not because of SAPS, not because of the suspect, but because of Standard Bank’s pathetic and unacceptable service. It is shocking that a major bank shows such disregard for its clients, especially in a ***** matter where time is critical. I am publicly requesting urgent intervention, because internally the bank continues to ignore my pleas for help. I strongly warn other consumers: If you become a victim of *****, do not expect Standard Bank to help you. You will be left on your own.
371 replies
6 months ago
PATHETIC SERVICE
I am writing to express my extreme disappointment with LHCS Cleaning Services and to request a refund of my R500 deposit. In April 2025, I requested cleaning services as I was preparing to relocate and paid a R500 deposit as required. On the scheduled day, the assigned person did not answer my calls or provide any communication. Later that evening, I received a message stating, "my people came and waited for your call so I had to send them back." This was surprising as I had not received any calls from her, and the last time she contacted me was when I informed her of a date change. Since April 2025, I have been attempting to get my deposit refunded. I have sent WhatsApp texts and made numerous calls, but my messages are ignored, and my calls go unanswered. Despite my polite and patient attempts to reach her, she continues to post online while ignoring my requests. I informed her last night that I believe I am being taken advantage of, as I have waited patiently for an extended period. While R500 may seem like a small amount to some, it is a significant amount to me. I kindly request that my R500 deposit be refunded immediately. I also intend to alert others about my experience with her operational methods.
0 replies
8 months ago
PATHETIC SERVICE
I have always believed that large financial institutions, especially one as established as ABSA, would value their customers and uphold their advertised service standards. Unfortunately, my experience with ABSA’s Activate Car Insurance has been the complete opposite — and I feel the public has the right to know. On 7 August 2025 at 18:16, I sent an email to Activate Insurance. By 18:17, I received an automated confirmation of my enquiry (C-56445850). Today is 15 August 2025 — over a week later — and I have yet to receive any follow-up, update, or assistance. In an effort to get answers, I called their customer service line today at 14:00. My call was answered only after 20 minutes on hold, followed by another 20 minutes of waiting while the agent “checked” my account — only to be told that no enquiry had been logged at all. This is not an isolated incident: I have previously been overcharged on my premiums, with emails going unanswered. My banker had to intervene in the past, which was another exhausting process. I was recently told my policy is less than six months old, despite activating it in November 2024. ABSA’s marketing claims a 24-hour response time. This is clearly false advertising in my case, as I have now waited over a week without resolution. My Rights as a Consumer Under the Consumer Protection Act, No. 68 of 2008, I have the right to: Fair and honest dealing (Section 40), which includes protection against misleading marketing and false representations. Timely performance and completion of services (Section 54), which requires that services be delivered with reasonable care, skill, and within the agreed timeframes. Full disclosure and transparency about terms, charges, and the nature of the services being provided. Based on my experience, I believe ABSA’s Activate Car Insurance has failed to meet these obligations. Consumers deserve better. If a company can advertise smooth, professional, and responsive service but consistently fail to deliver, then customers should know before trusting them with their business. I hope ABSA takes this feedback seriously, not only for my sake but for every customer who expects honesty and reliability from a major bank and its insurance arm.
106 replies
9 months ago
PATHETIC SERVICES
Dear Macprop Rental Agency, I am writing to express my extreme dissatisfaction with the service I have received from your agency they are PATHETIC . I have been attempting to resolve an issue regarding an electricity voucher since Monday, and despite multiple emails and phone calls, I have not received any resolution or even a response. My emails, sent since Monday, have gone unanswered. When I called, I was transferred to a person who is supposedly able to assist with electricity matters, but they have not answered their phone. This lack of communication and assistance is unacceptable. Furthermore, I am deeply concerned by what appears to be discriminatory treatment. The way I have been treated, even in the process of making an enquiry, suggests a lack of equal treatment based on skin color. It is appalling that a rental agency is allowed to operate when it cannot treat all clients equally. I am also still awaiting the return of my deposit, which aligns with previous negative reviews I have seen about your agency. However, my immediate concern is simply to receive assistance with the electricity voucher. Could you please advise on how I can receive proper service from your agency? Is there anyone besides the person in the office who can assist me with the electricity voucher? I look forward to a prompt and satisfactory resolution to these pressing issues.
0 replies
12 months ago
PATHETIC SERVICE FROM CAPITEC BANK AND THEIR DELIVERY CONTRACTOR SKYNET WORLDWIDE EXPRESS
WHAT A PATHETIC SERVICE FROM CAPITEC BANK AND SKYNET I have been on the phone now with Capitec BANK for OVER 3 hours and my issue is not resolved!!! The following are questions I required to answers: 1. Why is the access to renew the license disk on the website if Capitec will not take responsibility for the delay and issues that are done by Skynet? 2. Who has entered into a contract of delivery with Skynet? Is it me or Capitec? 3. Why am I charged R 99.00 for delivery if that delivery will not take place? 4. Why does Capitec not have to be hands on the process until the end of the delivery? 5. Why is Capitec not taking full responsibility of their contract with Skynet saying " Capitec is the third party" On the other hand Skynet is not delivering the disk, and their telephone line is not being answered since i was number 44 waiting. it has been over 5 working days of the waiting period for the delivery to date the delivery has not been done. I have to call both well known companies and there is no efficiency nothing!!!
0 replies
12 months ago
PATHETIC SERVICE
WHAT A PATHETIC SERVICE FROM CAPITEC BANK AND SKYNET I have been on the phone now with Capitec BANK for OVER 3 hours and my issue is not resolved!!! The following are questions I required to answers: 1. Why is the access to renew the license disk on the website if Capitec will not take responsibility for the delay and issues that are done by Skynet? 2. Who has entered into a contract of delivery with Skynet? Is it me or Capitec? 3. Why am I charged R 99.00 for delivery if that delivery will not take place? 4. Why does Capitec not have to be hands on the process until the end of the delivery? 5. Why is Capitec not taking full responsibility of their contract with Skynet saying " Capitec is the third party" On the other hand Skynet is not delivering the disk, and their telephone line is not being answered since i was number 44 waiting. it has been over 5 working days of the waiting period for the delivery to date the delivery has not been done. I have to call both well known companies and there is no efficiency nothing!!!
0 replies
42 months ago
From Pieter Kruger a...
From Pieter Kruger as I cancelled the insurance
132 replies
43 months ago
Extremely Poor Service Pathetic service from PINEAPPLE IWYZE OLD MUTUAL INSURANCE
It’s been over 3 months I have submitted a claim with the IWYZE Pineapple insurance leaded by Oldmutual to date the claim has not been processed! I have been told the claim is waiting on the Top management approval! I don’t wish anyone to ever take Pineapple car insurance as their service is extremely poor! Not a single month they have not devoted their instalment but the claim is not approved!
133 replies
44 months ago
PATHETIC PATHETIC PATHETIC SERVICE FROM OLD MUTUAL INSURANCE OF PINEAPPLE INSURANCE
The claim I submitted on the 28th June 2022 has not been approved by Pineapple insurance, I have been patiently waiting and reporting the matter and all I get is hello Peter deactivated my account in which I see now that they are colluding with Old Mutual insurance! I don’t know anymore on what to do, if anyone can help me do assist me! It’s second month with now approvals as I have been told the claim is waiting on the Top Management approval! To make it worse I have been also asked for documentation of me being registered at the institution I am studying at which I do not understand where does it enter and I have provided everything they have requested! I honestly would not recommend this insurance to people as they are not at all for for clients and customers!
0 replies
44 months ago
PATHETIC PATHETIC EXTREMELY POOR CUSTOMER SERVICE of OLD MUTUAL PINEAPPLE INSURANCE iWYZE
I have been waiting for the assistance since I received a response saying a senior manager will contact me till now now one has contacted me, it’s really annoying to receive such service while they are consistently requiring for people to take out their car insurance!!!! Never take out the pineapple car insurance since my claim on the 28th June to date I have been waiting for the approval!
0 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (88.88888888888889%)