LF
Luke F
Active since Jan 2015
8
Reviews
0
Industries
Reviews
8 reviews44 months ago
Poor Support / Technical Knowledge
Posting on behalf of a friend. His invoice no from the company. His accounts of dealing with the company as below: On the 3rd of September 2021, the plasma cutter broke during the XC69 barge job. The records of SheetCam (the CAD/CAM software I am using), show that since I purchased the machine in November 2020, I have cut 4800 meters of 10 mm plate and 1600 meters of 12 mm plate with 60 A cutting current. At first, I suspected the cutting torch was faulty and ordered a new torch – but this did not solve the problem. Then, after some failed attempts at phoning the supplier’s support hotline, I wrote them the following email: “Good Day, I bought in November 2020 a MetalWise P-1530 + MetalWise / 45 CNC Plasma Cutting System (Invoice Number 20253274) My METALWISE/45 Plasma Cutter stopped working 3 days ago and I can't get hold of anyone on your service hotline. I emailed the sales representative, she came also not back to me. I am planing to go on Monday to Johannesburg and could bring my machine to a technician!? Please get back to me as soon as possible. I am in the middle of a big job and need support. I spent some time with trouble shooting: - I ordered and connected a new machine torch - I opened and cleaned the machine - I checked fuses, cables - I used the power source as standalone plasma cutter (without P-1530) in manual mode. The arc will always stop one second after ignition no matter what I do! Please advise me what I must do. Kind Regards Holger Nubl” In response, a service technician, Eric Yin, advised me to bring the machine. On Monday the 13th of September 2021, I delivered my machine to AM – Johannesburg. I spoke first to the manager April Song and later to the service technician Mecias Chunga. It was impossible for them to test the machine in my presence because they had no torch with the same air connector as my machine. Therefore, I described the fault to the technician as well as possible and left the machine there for the day. Next morning, the technician was still busy changing the connector on my machine to hook up their torch for a test, so I had to leave the machine there and drove back home. On my way home, I received the message that the machine is repaired, followed by videos of the technician, Mesias Cunga, cutting a thin material with a cutting current of 30 A. He advised me to keep the current low – which is nothing but a workaround and does not solve the problem. Once back home, I wrote following email to the technician: “Hello Mecias, Thank you for your videos. I can only now response, after my arrival in Pietermaritzburg. I am cutting 10 mm and 12 mm steel plate only and use therefore 55 to 60 A cutting current. The records of SheetCam (the CAD/CAM software I am using) show that I cut since November last year 4800 meter 10 mm plate and another 1600 meter 12 mm plate. I am using for 10 mm plate 500 mm/min cutting speed and 130 V arc voltage and was happy with the cutting quality. Lower arc voltage resulted in more dross on the back of the material. According to the specs the machine is designed for 60 A by 100% duty cycle and I never had a problem with cutting by 60A until last week. I would appreciate if you could send me a video cutting 10 mm material at full current without losing the arc before I arrange the collection. I need also the old connector you replaced. He fits to the torch witch came with the machine. (Just send the connector lose with the machine.) Kind Regards Holger” I also forwarded the email to the manager, April Song, who told us that the technician is on sick leave but the machine is working 100 % and we must arrange for the collection. I insisted she show us a test video cutting 10 mm material at 60 A. Between the 15th and the 29th of September 2021, a long exchange took place via WhatsApp that was full of lies and excuses. On the 4th of October, I arranged the collection of my faulty machine and tested it immediately; the machine had the same fault. On the 29th of October, I bought a new machine in order to continue the job for Irritech. I set up the new machine on the same power supply and same air supply as the old machine, then sent April Song a test video cutting even 12.5 mm material at 60 A without any problems – proving all her comments, accusations, and arguments wrong. On the 16th of November 2021, I again sent my faulty machine to Johannesburg, including a 10 mm plate for a test cut. This was followed by another nonsense exchange on WhatsApp that was full of excuses. Our last request for an update on the 14th of June 2022 was never answered.
0 replies
57 months ago
Poor Service and Customer Care
Headwear24 will take no responsibility for mistakes made in their production line. To top it off their service is abysmal, taking days to reply if at all. Promising outcomes and never delivering. No idea on lead times, no coherent communication line of whom to speak to about your order. Shocking from beginning to end.
0 replies
58 months ago
Stay Away!
Metro Fibre is a typical case of oversell and under deliver. 5 months ago they started sending out documents for us to connect to their network. Since then we have had 3 of their sub-contractors in our complex (It doesn't appear they do any work themselves). Those contractors arrived without adequate tools, had to borrow from our residents - more accurately stole as some tools were never received back. They the disappeared into the night - the next contractor came, and dug up the work of the original contractor causing even more mess, made a song and dance about the hand over - still not working. Enter the 3rd contractor - again dug up the junction boxes, another song and dance - we then get our "Go Live date" - however when my ONT box is installed the fibre line is STILL NOT WORKING as is the case for most of the other residents. Now we cannot so much as get a support ticket out of Metro Fibre, let along a date or any other kind of plan as to when the issue will be resolved. At this point carrier ***eons would be a more reliable means of transporting my data.
424 replies
60 months ago
Great Service
I recently decided to move my primary bank account, home loan and other accounts to FNB. After the initial online inquiry, a Charmaine Boonzaaier and Deborah Peckham contacted me from their relevant departments - the level of service I have received from them has been fantastic! I should have moved over years ago. I am not sure what FNB's values are, but it would certainly seem that customer service ranks in the top few.
53 replies
61 months ago
Great service
I have tried with several courier companies to open a new account for a start-up business. Courier Guys service, and communication has been excellent and had my account up and running within a week.
0 replies
61 months ago
Too automated to work.
Standard Bank has automated so many procedures, closed so many branches and neglected to employ competent staff that their whole system now requires that you fit into a prescribed box. My 'prestige' banker can complete fewer functions that most of the ATM's, and my business banker doesn't know the difference between a balance sheet and an income statement. The foreign exchange desk can't help me complete a forex payment without a CCN number, but I can process one via their Shyft account, or via credit card. Their banking system has become a barrier to entry in doing business. The moment one has a request that requires some assistance you are pushed from pillar to post, with every department knowing less than the last. Forget all the fancy features, rewards programs, insurance, cool scan to pay apps. I want a bank that can focus on doing its primary function, and do it well.
106 replies
68 months ago
Telkom billed for aervices not rendered.
After receiving nearly 18 months of incredibly poor service delivery on my Fixed LTE contract with Telkom. I decided to cancel my account with them on the 17th July. I was aware that there would be a cancellation fee which I accepted. I have now just been billed for the August Period - which according to their chat service I agreed to by not responding to a mail. A screen shot of said mail was sent to me, wherein they have missed typed my email address. Despite my email statements etc all going to the correct one. It is also worth mentioning that during this period (August) my sim card was not working. SO they have cancelled the service but left the bill running. They now claim to cancelling it in September. Utterly shocking service. The irony is that nothing has changed. I am still paying and not getting was I was promised. Much like when my connection to their services was still 'active'
0 replies
131 months ago
Poor Service
I am in the process of buying my first property. Which requires a rates clearance certificate from the Municipality. <br> <br> The request for the rates clearance certificate was sent in on the 28th May 2015, more than a month later the best answer I receive is \we don't know
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)