AM
Alan M
Active since Jan 2015
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
MWeb customer support a disgrace
The customer service is non-existent. It is diabolical. The help lines are whats app and chat boxes which offer limited choices. It is IMPOSSIBLE to speak to a human being. It is NOT GOOD ENOUGH OR ACCEPTABLE. Mweb did an e mail migration to another server and lost e mails. This is *******, and very damaging to businesses. When you speak to mail migration people, they can't help and now 2 weeks later have closed access. They advise to speak to technical support but one has to wait in queues of 40 people or more, 4 / 5 hours on the phone and then when you are caller no. 1, they cut you off. It's a disgrace from a top SA service company. I have spent since the 27th January every day trying to get through by phone.
212 replies
14 months ago
Awesome experience from Mpummy Outsurance
What a magic and awesome experience, really refreshing, from MPUMMY MAHLANGU. Even the reception was knowledgeable and helpful !! I wanted to cancel one of my vehicle policies and get a quote idea for another vehicle. 100% sorted out and with minimum time. Mpummy is efficient, likeable, humorous and happy, and product-wise. It is not often these days that after a call you sit back and think wow - all done ! and so quick and have a smile on your face. I will never change to one of these hundreds of insurers, brokers phoning every day to give a cheaper quote. Life is short, price is not everything. In fact all transactions with Outsurance have been spot on all these years.
53 replies
15 months ago
Fantastic Tamzyn
Fantastic service as always Tamzyn Loganathan. It is a good thing that Tamzyn works here as the First reservations and Admin systems leave a lot to be desired and the web site doesn't work well / is very "unfreindly". My advice is phone Tamzyn she knows what is going on and how to access the system
53 replies
16 months ago
Excellent service Tamzyn Loganathan
I would like to congratulate and thank Tamzyn Loganathan. Excellent prompt service. Sorted out 2 queries and made bookings in no time at all. Communicated regularly even during holiday period !!! Magic lady, speaks well, is pleasant and helpful, also professional.
56 replies
18 months ago
Great convenient service
Great service, so convenient. Reminds you - saving problems in road blocks. Easy to pay on line. Efficient website and help in getting a report.
0 replies
18 months ago
Terrible service at Voda shops turns into a bouquet !!! Its all about a person.
Last week i complained bitterly about the mistreatment and attitude of several Voda shops. I was contacted by a very nice lady Olivia Lilian who was sympathetic and offered to look into it. THEN this turned into a rosy compliment. I went to a Voda shop in Sandton City and wow what a fantastic experience, great service, happy visit, came out with a huge smile. Well done to TIMO. Too many good things to mention but THAT is CUSTOMER SERVICE !! Vodacom should send all their staff to that shop for training !! It just shows what ONE person can do and you have happy customers and a self satisfied employee - not the usual uncaring, disinterested rude and lazy assistant.
53 replies
18 months ago
Vodacom Shops - probably the worst customer service experience
Everytime i go into a Voda shop i come out fuming. I think they are leading in my table of poor customer service !!! The staff in general are lazy, uncaring, miserable, unhelpful, de-motivated. They stand around chatting and ignore you. They try to make you wait as long as possible. One visit is never enough they can never help you. It seems like their mission is to find a way not to be able to help you. I have been trying for weeks to get a pre-paid sim and RICA. I don't believe their "systems" have been down all this time. They just want to be difficult. They give me a free phone and i cant get a sim for it !!!
106 replies
38 months ago
What is wrong with Uber ?
What is wrong with Uber ? They started out as a fantastic mode of transport to help us poor South Africans to be able to be social without the pressure of the threat of harassment and corruption from the Police Roadblocks. And to be able to get around conveniently. Bolt have a bad name, others come and go. We are really still only left with Uber. Now you can't get a ride without a whole load of hassle. Especially at the most important pick up- the Airport. Last time for me it was totally un acceptable. Took me an hour to find a ride home. And the fee wasn't bad - R120 for a 10min ride ?? Everytime you connect (which is also getting more and more difficult) you wait a long while watching the tracking to be then told to cancel or the guy just disappears ! Very frustrating. The drivers tell me they reject the call if the fare is small. This i understand. Everyone has to make a good living. But we do mostly small journeys. And so the fares will be low. What do we do ??? Why doesn't Uber put in a minimum ride rate which will cover the drivers' expenses and time. I would be prepared to pay a minimum of R100 a ride if i could get a decent service. I am told the drivers reject anything less than R100.
0 replies
39 months ago
Unacceptable service, after-sales service and guarentee
I am extremely disappointed with ELK. We spent R100k on a new kitchen 3 years ago. We loved it evnetually and were so proud of it ! Way above the going market price too I might add. We were extremely excited when in the showroom but what a disaster. During the fitting i had to be project manager. They made so many mistakes i couldn't leave them alone. The design forgot about all the fittings plumbing and electrical and it cost me a fortune in contractors etc. Then there was a big fight to get them to fit the fridge door the correct way (not upside down !!). The handles are rubbish and were especially ordered and fitted. But that's not the worst we expect that sort of thing from SA companies. Now the one work top is marked and a disgrace i am ashamed of it. Granted we went for the cheapest. But 3 years of a 10 year guarantee gone ???? Not acceptable. When i went into the showroom to ask if i need a special cleaner, she said no its normal its a laminate. Rather replace with a granite one !!! So now i have to live with it. R100K+ down the drain.
0 replies
42 months ago
I recommend SASFIN for customer service
Fantastic experience. What a refreshing change for a bank to give good customer service. I have only found Sasfin and Investec that i can work with. I have a business, and work with overseas payments and forex deals etc. Wow what great service, help and people. I recommend if you want to do importing contact Sasfin
264 replies
Review Distribution
5 Star
10 (52.63157894736842%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
8 (42.10526315789474%)