GS
gerhard S
Active since Feb 2015
13
Reviews
0
Industries
Reviews
13 reviews29 months ago
Best Online shopping experience
I was unsure about the specific product I wanted. Clicking on the whatsapp chat and speaking to Marc, he quickly helped me find the perfect product, cheaper than all other Black friday specials and even helped me with getting the product faster! There was no delay in any messages and he let me know as soon as my product was available with clear and informative communication.
72 replies
62 months ago
Does Samsung really care about customers??
After my initial post and a lot of back and forth, I was finally promised my tv delivery in 14 business days. On day 15 I contacted Samsung again because I have not received my TV yet. I was told that they will escalate my case ( This is now my 7th Escalation since i started this process) and they will get back to me in 72 hours at 12:00. I decided to call Samsung myself seeing that they don't value their customers and escalations does not mean anything to them and after holding trying to get in touch with the representative that handled my first 2 complaints they just put the phone down. They have my reference number which has all my details and since writing this I have not received any call back.
112 replies
63 months ago
Still no joy, Escelattion means nothing
After my initial post on 12 Jan 2021, and being escalated for again, I'm still not being helped. Samsung asks for documents, I send the documents ( all the documents, not just the one's they asked for) and then they say my ID document is still outstanding. I would appreciate a phone call to update me on this matter as clearly the emailing system does not work. I bought the phone in October 2020, It's been 4 Months and if this eventually gets approved it says it will take another 6-8 weeks for delivery.
112 replies
64 months ago
No comunication, no help for 3 months
Wish I could give zero stars or at least have a star. I bought a Note 20 Ultra from vodacom on 20 October 2020 specifically because of the 32" TV you receive for free. After 8 phone calls, emails and live chats of me sending all the documents they request, There is still no record of anything on their side. I have been promised escalations 3 times which also did not amount to anything. The only communication I received was the one's that ask you to rate the customer care service. I am truly disappointed in Samsung for treating a loyal customer this way! I even took out and is now paying for a tv license just to get the tv!
234 replies
123 months ago
Not even a month and already no service
Hi<br> <br> At the beginning of March I joined what was believed to be the best ISP of 2015, I Purchased the 8mb uncapped combo which included line rental. When receiving my invoice the line rental and the data bills where split and i had to pay more that the combo stated. On the 7th of March i still wasn't happy with the speed and phone axxess to check why i have slow speeds, they told me to email them the screenshots and they will log a fault with telkom. after 3 days I emailed again asking for any news with no reply. Today, the 23rd of March, when i phone again i was told my ticket has been closed but my problem still remains without emailing to confirm that the problem was sorted out, also axxess never upgraded my line to the 8mb it was still on 4mb from previous ISP. Is this how the best rated ISP in 2008, 2009 and 2015 treat their new clients because this is really unacceptable. My Ticket:##80b304ed6k and my reference: 208ATK070316
75 replies
124 months ago
i want to block an account
Hi,<br> <br> I'm getting married on the 21st of May 2016 and was looking for a Photo booth company toe come take photos at my wedding. So I got in touch with The photo cornor. They sent me a quote and said i must pay 50% deposit to book the date. On the 9th of October 2015 i made my Deposit, now when i try to finalize the details with them for my wedding their phone number is not working and i see alot of people on their facebook page are complaining about them stealing money. So i would please like for you to stop their account and please pay me back the R2150 deposit that they stole from me as it is alot of money for me especially for my wedding day . I tried contacting the fraud department but after 15min of waiting for a answer my phone died and i dont want to waste more money. Can you please help me get my money back and stop people from making the same mistake.
75 replies
127 months ago
False Advertising
I went to the Top CD today at Menlyn Shopping Center looking for headphones for my ps4. I really liked the turtle beach 500p headphones. The price on it was marked at R1749.95. I was ready to buy them and took them to the till. Upon scanning the headset they told me the total was R2300 for the headset. I asked to see the manager as it is unfair that I was mislead by the price sticker. The lady told me that she was the manager and that there was nothing she could do. I feel it is was unfair as the Consumer Protection Act states the following: In section 23(6) 'a supplier must not require a consumer to pay a price for any goods or services: (a) higher than the displayed price for those goods or services'. <br> <br> The manager offered to sell the item for me for R2 000 and when I declined, I got a rude response instead of being treated with respect.
75 replies
127 months ago
No response for 8 Days
Hi, On the 22nd of October i Complained about my line not working since about the 12th of October making it 18 days in total of me not having internet. 2 technicians has been sent to my house, the first one didnt even come into my house to check the line and the second one reported back as everything is fixed but when i arrive home i still dont have internet. in this past week i phoned the call center everyday to escalate my problem but to my surprise it never gets escalated. This is the worst service i have ever received from Telkom. I even commented and emailed the person who wrote back on my complaint on the 22nd and i have still not heard from them!!! If you want to be the only company to provide this service then you should be able to help them quicker if not allow other companies to provide the same service.
75 replies
128 months ago
Getting messages saying my problem is solved when
After migrating my line from Telkom to my ISP my download speeds are terrible. I reported this to my isp and they tried 3 times to refresh my port without success they logged a fault with telkom. It has been 10day since they logged the call and i have not received any message or call from telkom to come and check my line and my isp keeps escalating the problem but nothing happens. yesterday i received a message from telkom saying \ according to our records a telkom technician recently attended to your service
75 replies
129 months ago
Tried 5 times to cancel my services
his is the 5th time i am trying to cancel the following products: Customer Protection plan (R10,50), Lost Card Protection Plan(R5) and 360 Degree Protection plan(R41). The first three times I went to the MR Price Stores located in Atterburry Value Mart, Pretoria, Gauteng but each month i still got charged. I then tried to phone the customer support number, I spoke to a Mr Joshua John who said he will assist me in the cancellation of these plans. After receiving my Statement today, I saw that my Services was not Canceled. And over the past 5 months it is costing me R282.50.
75 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (69.23076923076923%)
1 Star
3 (23.076923076923077%)