TS
Tonia-Jade Sayers
Active since Feb 2015
13
Reviews
0
Industries
Reviews
13 reviews31 months ago
Miserable front desk staff at Watefall campus
The reception staff at the Waterfall campus need to seriously look at their customer service skills, as it is in desperate need of adjustment. I don't feel the need to point at names because if one person is rude to customers (as students we are still paying customers) as this customer service culture will spread like an infection. After assisting a customer, best to try and finish the conversation, as the customer is saying thank you enjoy your day further, instead of basically just slamming the phone down...miserable to deal with a customer and to have to answer the calls... This does put me in a slightly agitated review mood. The staff on today's rostra really need to relook at this or a serious management consideration of alternate front desk staff, is needed. All the best and good luck with this, as it needs serious help. Attitudes are a make or break when it comes to the factors of a positive business.
56 replies
60 months ago
Ebay delayed and uncontactable logistics nightmare
This is literally the most unorganised online purchase, service provider. I am not phased about the fact that the package was delayed due to covid because that is sensu=ible. What is senseless is the logistics management from Ebay and their logistics arrangement company. The package is apparently in South Africa but if I could locate it that would be amazing. They send you a number to call who send you to another number that doesn't work then the first logistics company don't answer calls the next few times you call then they hand a different number to call the post office, who are then unavailable to take calls. So basically you just don't know where the package is and it costs more and more airtime to call Ebay and logistics, which still have no reasonable solution as to when I will receive my package which was paid for upfront. Next time I will not order, nor recommend Ebay to anyone. The service is poor and a waste of energy and time when I can otherwise just order from Take a lot who deliver directly to my door timeously and professionally in the sense of respectable logistics services. Honestly. I could be dead and my package still wouldn't have arrived. I have tried sorting this out for months now. Thank you Ebay, for nothing. Honestly. You have cost me more money than your service is actually worth. Regards.
53 replies
62 months ago
Amazing and awesome!
Silverfields vet is by far, way ahead of any other veterinary clinic. I have been to numerous vets and it just seems as though they think money grows on trees. They go as far as booking procedures and tests to the value of R8000, without a single phone call to confirm that it is ok to go ahead with such tests and procedures. However, the attention to detail and the kindness received from all of the staff at Silverfields, would make any pet and owner walk out smiling and stress free. If you have a mode of transport, then rather spend your veterinary time at Silverfields. Thanks so much to the whole team!!! YOU ARE AMAZING!
0 replies
62 months ago
Gift - 5 Star Service Manager
Gift from Digital Planet is absolutely amazing! I have not dealt with a client, let alone a supplier, who is exceptionally professional, and follows through on their agreements and arrangements with their client. After dealing with at least 15 different people, between FNB and Digital Planet, Gift went above and beyond. Truly, general customer services have spiraled downwards, and I was actually taken aback by Gift and his polite and managerial professionalism, when dealing with difficult situations. Thank you so much for the effort and service provided. I sincerely hope that Digital Planet take the time to read these reviews and consider strongly, an appraisal. When all of the other staff refused to take any responsibility and made me phone a new person or just transferred, Gift was the only person who took the matter and managed the reality of the situation, which was me receiving a R30k brand new machine which was actually opened, dismantled and reassembled and sent to me as brand new.. If I had the time to write who the slack staff are, I would but it is a further waste of my time and thanks to Gift, I will probably still purchase through FNB and Digital Planet. That is to say, that Gift is who I deal with.
56 replies
62 months ago
Amazing to deal with!
Dotsure have been absolutely amazing so far. They are on the ball. Medical Aid could take a note from Dotsure. Thank you so much for being so efficient!
56 replies
63 months ago
Rude Customer Service & Badly Organised Logistics
To whom it may concern at RAM. If there was a zero star rating, I would give it to your customer services team. Honestly I am completely blown away at the call I received from Lydia. This entire process has been utterly tragic. From start to finish with the service providers that I purchased from. Then to top it off, Lydia thinks she can speak to me like I am her employee and that I need to ensure the collection is done today, since the request was placed on the 23rd February. Let me be clear here. I do not report to RAM courier services and I do not need to fit into their unorganised schedule. The fact that I have answered the calls of miss Lydia, means that my phone is working just fine. If the drivers do not have a schedule for collections, that is NOT MY PROBLEM. RAM Logistics is a logistics company and should have proper allocated times, so that everyones' collection times line up. I DO NOT SIT AROUND WAITING FOR RAM AND THEIR CLIENTS TO COLLECT A USELESS, EXPENSIVE AND USED PRODUCT. As for miss Lydia, who clearly wasn't off the line when we ended the call. Please look at your manner in which you deal with customers, because it is really unimpressive and quite atrocious. Also make sure you have PUT THE PHONE DOWN, when you decide to insult customers. I would prefer not to hear you speaking or grumbling and making noises about me (like YOH or EYOH or whatever utterances I received), when in fact, YOUR service is in question and your ATTITUDE needs adjusting. Do not think it is ok, in anyway, to tell me, that the collection has to take place today. The collection will take place when I am available. For further clarification... I ordered a product to the value of R30k, which I received and it was uses. I then got debited for this used laptop, when I didn't even have it. This was post the machine being collected. I then got left with all the accessories of which NO ONE bothered to contact me about, which is a stock taking nightmare or clearly between RAM and their client, they could careless if items such as Microsoft office are missing. However, in good faith, I CONTACTED the department and inquired about a collection. AGAIN. I AM PAYING, NOT RAM AND THEIR CLIENT. So do not assume it is ok to tell me that I need to make sure the collection happens today. SPEAK TO YOUR CLIENT and sort out your logistics properly. Quite frankly I would NEVER USE RAM SERVICES. EVER! An in addition to that, I work for a large company in the events, film and production industry, of which requires deliveries on a regular bases, in and around South Africa, as well as internationally. I shall, therefore, by word of mouth, inform my clients and suppliers that we should not proceed EVER, in the future, with the services of RAM Couriers. It is tragic to see, that during a pandemic and economic crisis, that RAM feel like they can rudely attend to customers. However, this is not my problem. If it were up to me and this was my department, I would seriously consider training my staff or search for alternate employees who have already gained professional customer service skills. The same with regards to logistic planning. RAM is beyond inconvenient. On a side note. Please note, that if the driver does not contact us when he/she arrives, then how should we sniff out that the collection vehicle has arrived. Perhaps compiling all the right information before collections take place, would assist in wasting EVERYONES time. Let me not further elaborate on the COSTS that I have UNFAIRLY incurred due to this entire process. I will be glad to end all dealings with RAM, thanks to the call today. I DO NOT WORK FOR RAM CUSTOMER SERVICE!
56 replies
63 months ago
THIEVES!!!
I actually can't believe FNB send me a laptop to the vale of R30,000.00. The laptop had been opened up to the point the the star *****s had been worn down to the point of no star *****. This is over an above the *****s falling out of a so called new laptop. The stickers removed and restuck down, the rubber was dirty. A month later, no one has bothered to actually do anything to help me. The device is still on my profile and I have now been billed R1200 for a device I don't even own. What makes me sick is that I am actuall forced to use FNB who clearly are THIEVES, stealing from me, so the big corporation can drive and live a fancy life, wh9ile customers get robbed by them to support their criminal ways!!!! I have literally now been robbed and I can't even order a new device. I am now suck with a Dell Crook Laptop and no one bothers to help me!!! Honestly its beyond comprehension that a National Bank is stealing from it's customers!!! Don't even ask how may departments I have spoken to!!!! Ridiculous. To top it off, FNB tells me that there is 99% chance I will be refunded my money that has been debited. Seriously??? So you steal from me and then decide to keep 1% of my funds because you think you can. Great! Im so beyond shocked that at least 20 staff at FNB have made me run around like a yoyo. Clearly because the staff actually don't know what they are doing. Clearly they are employed to stuff clients around and then steal from them. Good job FNB! I could do a better job with my eyes closed! THIEVES!!!
61 replies
64 months ago
Rotten Food, Racist Management, Thieves
I have never, in my entire life, experienced such shocking and food poisoning service. This is the second time I have ordered from Groskys in Noordheuwel. Saying I wouldn't eat there again wouldn't express the tragedy that is Groskys. Ordering food is already low on my list of favorite past times. Now, it is beyond at the bottom of my list. In fact, Groskys has pushed me over the edge and I would start cutting the whole food placement period. This goes for other food and beverage establishments, other than the supermarket. A friend of mine and I recommended based on our first experience, that we order, for our family and friends, the food from Groskys. After ordering Brie cheese that was deep friend, I actually cannot believe what happened. I cracked into the crust of the cheese and was chatting away to my friends and took a bit of the most anticipated cheese. I almost fell over with the taste of foul and rotten food. When looking at the block of deep fried cheese, it was pouring yellow pus like cheese out of the crispy and refreshing looking crust. Honestly I swallowed a bit and had cramps for a couple hours and then a few days after, a terrible and upset stomach. Imagine I ate the whole thing or held it in my hand and taken a hand bite of cheese.. What is even more horrifying is that the owners were drunk during the lockdown period, as well as completely uninterested in giving a refund, let alone acknowledging the food being served, of which will give any one person, such bad food poisoning, potentially death, since we do not know how long bacteria has accumulated over the at least 2 years rotting process that was the cheese served on my plate. For a R500 meal, whereby the waiter was also given R100 tip, I am beyond sickened to think that these people have a restaurant. It makes my stomach churn and angers me that I have been treated so. Let me also be clear, in the fact that these people are not only toxic to my health and existing health conditions but they are also thieves and have stolen hard earned and tiresome money earned. Especially since it is lockdown and I am broke as I am now, I was hungry and thought to share the load with our local restaurants but instead, the people running Groskys are getting drunk and out of control, selling home made alcohol in the form of a sickening tequila and food that is so toxic, it would put you in hospital. This is also all above the trinchado which the meat was absolutely expired and tragically rotten. Let us not go down the road of additional truths of how racist they are too.. This place is seriously beyond help and should be shut down! I have no other words other than thieves, crooks, health concern, drunken and unruly, racist and misinformed.
0 replies
66 months ago
Virgin Unactive
I am absolutely livid with Virgin Active. Starting with the app which is never on point. Before lockdown, the bookings on the app never even mattered. The staff couldn't have been less interested in this. Now you have power tripping clipboard holders at the entrance of the class treating customers like they are invalid. Your excuse for an app did not work for nearly 2 weeks and I couldn't make bookings. Now that it is working, your clipboard holders seem to have a different protocol. The app says tot be at class 5 minutes before! My spot is now given away, since I am supposed to be there 15 minutes before??? What is going on! This is theft of my time and money! Honestly a waste of a membership. I couldn't book classes and now that I can, my spot is given away! I want my money back for November! Never mind your reception who question my regularity as a member to Krugersdorp! Seriously! It has been lockdown and now I am not considered a regular. This is the worst service I have received in a long time. Virgin Active is unorganized as usual with staff who are on a power trip and have no customer service skills. Sort out your communication because it honestly sucks Virgin Unactive!
0 replies
75 months ago
Suzuki: Smoking and Unprofessionalism
Yet another tragic experience with staff that show a complete lack of s****s and professionalism. I bought my car from Suzuki Fourways. The fact that I have a 5 year warranty on the car and all the little clips keep breaking and the warranty doesn’t cover it is beyond shocking and another form of coercion into paying additional fees on the monthly installment and then have to pay cash for the cheaply made plastic bits in the car! Over and above this, I stood with the Suzuki team and basically they were uninterested in assisting me in the repairs. No one actually knew who was the person that needed to help me. Really? How the heck are you employing people with no s****s and if you are employing people with no s****s then why is Suzuki not training their staff and ups****ing then accordingly to deliver a professional and efficient service? Cars are serious business! Peoples lives are involved! To top this off, in the car workshop, the disgraceful management team walk around under the car workshop roof, with all our cars, smoking cigarettes like no ones business. Surely there is a +/- R50k fine for this? It is illegal! I will voice my experience and exercise my right for freedom of speech and enquire, why a so called manager is smoking in a possibly flammable area, possibly smoking in my car when driving it in the yard. Never mind that, what about the other staff that don’t smoke and are being subjected to lung cancer because of some selfish, inconsiderate law breaker who is not being held accountable! Maybe the staff won’t say something but I will. Suzuki need to take a hard look at their staff and company policies. Whose to say they aren’t smoking **** or taking harder narcotics on duty either. Especially since I met the one manager who was high as a kite and I would know because I have experience in such areas. Repairing cars high?? Umm... surely that’s not good, since the repairs could then be faulty and someone takes there car home and die because of a fault on the car? Just use your heads please! **** is legal during private home use, not on the job and certainly not when working in such fields. If the police and management wish to turn a blind eye and plod along like there is not ish, the hen so be it but I will not be quiet. We need to speak up and be better and respect ourselves and others. If I could sell my car and move to a different dealer and brand, I would. Soon I will though and be sure that I will share my experience with everyone I know so they do not suffer the same tragic disaster of such service and disrespect from a dealership who could care less about our lives.
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
8 (61.53846153846154%)