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Active since Feb 2015
11
Reviews
0
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Reviews
11 reviews11 months ago
BAD SERVIRCE
On Monday 2025\05\01 reported a pipe burst at Fire Department as it was a public holiday and Water Department was contacted in and informed of the incident and they said they`ll come to my house. Indeed they came but to my surprised they said it`s not their line as it is Sewage Department`s line and they said i should go back and report and i went back to Fire to explain to them and Sewage said they`ll come out and never did. I went to the Municipality`s offices, office 214 where i ****k to Mr Tshepo Modipa. I explained to him that i`ve been struggling to get assisted with the pipe which has burst inside my yard and water department were at yard yesterday and they say the line belongs to the Sewage. To cut the story short he took me to the Sewage office were he explained my problem to a lady how was sitting there and thelady told me that they`ll come to my house after she made a call. I went back to my house and waited and they never showed up. I struggled the whole week and weekend to get assisted with a pipe which had nothing to do with my meter. Yesterday 2025\05\05 i ****k to Mr Tshepo telephonically and told him my frustrations that i was still waiting to be assisted. He told me that there are people from his office who are busy fixing a pipe which has burst and after they`ve done he`ll send them to me as they were buusy fixing around were i stay. i asked him to send them around 17h00 as there`s no one at home and i`m at work, we agreed and to my surprise i rushed home for nothing as i waited again as i always do. Today when i left my house the water was still running. You can iimage how many liters of water has the Municipality lost because of their nigligence and their failure to do their work. I`m disappointed to be tread in thhis fashion by the Municipality, the municipality that i`m paying for my rates every month but i can`t get the assistance i deserve. I was thinking that i was doing the right thing by reporting the incident by our municipality careless about that and it doesn`t affect them and that`s my problem not they us. WHERE DO I GO TO GET ASSISTANCE IF I CAN`T BE ASSISTED WERE I`M SUPPOSED TO???? THAT`S OUR MUNICIPALITY WHO CARELESS LESS ABOUT SAVING WATER......
0 replies
14 months ago
Complaint against FNB CALL CENTRE
Today (2025-03-03) I visited Potchefstroom FNB brach at about 13:05 on my lunch time regarding my debit order date on my personal loan with the bank that I needed to change with CALL CENTRE as discussed last week Friday. I was correctly assisted as the branch were they called their CALL CENTRE as they are the ones directly dealing with issues like this and not the branch. I hold on the phone for an +/_ an hour. I tried calling the CALL CENTRE four(4) times with no luck. It's either the phone is answered then dropped, the phone just cuts off after a long hold or the phone takes you straight to rating service. How can I rate someone before I can be assisted? I even ask one of their employer to assist me and he also failed as he was also getting the same experience. I feel I waisted my time and petrol by going to the branch. The service i received from their CALL CENTRE is very very poor and frustrating. If this this how we clients are treated because I feel it's deliberate, their conduct is unprofessional and it can't be tolerated.
71 replies
29 months ago
Appreciation message
To Soenie and Kgothatso Thank you so much guys for helping me to this far. You were always there when i needed help. You treated me as a family member rather than as a client. Thank you guys for making this journey easy for me. I had a great journey with Debtsafe and all Thank you to you. You were always there to listen to my frustrations and and gave me solutions, you never at once been patient with me.You are so professional and dedicated to your work. You loved your work and nothing feels so good than to be told that Thank you for the work you are doing and don't only do it to me, do it also to others. It shows me that everyday you go to work for a purpose and that purpose is to change someone's life. Thank you for changing my life and Thank you to Debsafe for employing people like you. May God bless you and your family and keep you safe.
129 replies
48 months ago
Unsatisfactory service
It is with great sadness and disappointment that I write this regarding the poor service I'm receiving from Amber connect. Ive installed their tracking device on 2021-07-26 and the package included a panic button, an App and a tracking device to the value of R179 per month. On the day of installation I decided against the installation of a panic button and the installment was supposed to go down from R179 but since the installation they've been taking R179 every month in my bank account. I've been complaining from my first installment to the account department but with luck. Last year 2nd September 2021 I sent the following people in the account department an email asking for their assistance but none of them bothered to respond to my email ( Thabangk, Blodwin, Johanna Ntuli). The onli response I got was from Johanna Ntuli via an email telling me that he is on leave from the 2nd and 3rd September 2021 and reffered me to Thabangk who never bothered to respond to my email to date even Ntuli never got back to me after his/her leave to check if I was assisted to date. This year March i complained and was promised that the matter will be resolved and I'll receive my refund for been overcharged but still March month end they debited the same amount that they told me that its been rectified including this past month the same amount was debited. I'm asking myself whether was I supposed to reverse the debit order for them to sort out their mess! I'm sick and tired of complaining abt the same thing over and over and being lied to over and over. I'm so disappointed about their unprofessional conduct. These people only care about my money and they don't care about me as their client for as long as their debit order runs every month. I've lost trust and hope from this company! How can I rely on them in terms of emergencies whereby I'm being hijacked or my car stolen, this is very scary and I took a decision to cancel their contract a decision forced to me by manner and conduct I've been treated. No one cares about the frustration I'm going through, they are happy because every month they get their money and that's what matters to them. I've been patient and now I've lost it.
0 replies
59 months ago
Appreciation
I just wanted to say thank you to Workerslife for finally assisting me with the matter i was complaining about. My biggest thank you goes to Miss Elizabeth Ofentse Itige who is working at Workerslife Klerksdorp branch for her assistance and patience because if it wasn't for her hard work i wouldn't have been assisted by Workerslife Head office. I wish her colleagues at head office may learn from her on how to work and treat clients with respect and dignity.
0 replies
59 months ago
Unsatisfactory service
4th June 2021 I forwarded an email I received from Waksilent Attorneys regarding the legal opinion to Mr Phineas Mangena of Workerslife legal department as per our telephone call for further assistance! Since then I haven't heard from him. I contacted him on his cellphone or work telephone number but with no luck and he'll never get back to me when he sees my missed calls. I even sent him several emails trying to get the feedback or progress on the matter but with no luck. The last email I sent him was on last Friday,I was tellin him to inform me if he can't help me so I can take the matter further but what i received from him is an email showing me that he has forwarded my matter to Mr Moses Molekoa for assistance. He can't even take his time to call me or send me an email explaining his decision or bringing me up to date with his progress or his struggles. All he does best is to ignore me. Even today i haven't heard anything from him nor Mr Moses Molekoa! This has built a huge frustration on me. Is this how Workerslife treats its clients or is this what Workerslife teaches its employees to treat its clients? I ve been unfairly treated and this is still continuing! Do I have to beg for the services I pay for every month and having to deal with incompetent people who doesn't care about people's emotions!!!!
0 replies
64 months ago
Poor service
I m currently disappointed by the way Budget insurance are handling this matter. They don't seem to care. They promised to get back to me on my previous review I posted but until now no one has bothered to get back to me as they promised. It's so frustrating to be lied to but at the same time you are paying for the services every month. I don't know what kind of people I'm dealing with here. 1st thing it was their consultant who ignored my WhatsApp and email messages and even went as far as lying to me and now I'm being lied to by the management. Are they all liars and makes empty promises?
280 replies
65 months ago
Unsatisfactory service
On 2020-12-22 I reported a damage on my car insurance cover for Scratch and Dent and I was assisted by the lady called Kelebetsoe Monyakeng. She sent me a WhatsApp message telling me that I shud send relevant information to them so that the damage can be assessed urgently. I sent her the photos of my car's damage and some information she requested via an email and later that day she sent me this WhatsApp message: Apologies, photos have been received via email. However the assessor advised you will need to Claim from your Comprehensive cover as the vehicle requires inspection inside the engine area and also parts requires replacement as well therefore you cant claim from the Scratch & Dent Policy. And this was my response to her message:I don't understand y i should claim 4rm my Comprehensive cover as there's no part inside the engine that needs to be replaced except the damage that you see from the outside. For your information there's no damage inside the engine that needs to be replaced, and this is what she said:Will advise the assessor and revert back to you, thank you. And that was the last time I heard from them. Yesterday I Whatsapped them and this is what I said: Hi. I'm still waiting for your response until now. I can't be paying the cover and when I have to use it and u come and tell me this stories. I needed your urgent response now and this message was also ignored and onli shows two blue ticks to show that the message is been read and today I sent the lady an email as I saw that my WhatsApp messages are being ignored requesting a response as she promised and the email was also ignored because as I'm sending this email I haven't received any feedback from them. I wonder if this is how Budget insurance conducts its business. Do they treat their clients with no respect. All they care about is taking their money from our accounts every month and when you have to use the policy for the purpose you took it for one has to struggle and be told lot of excuses. If this is how they run their business it reflects bad business. I'm heartbroken, stressed and frustrated by the treatment I received from Budget insurance scratch and dent and I'm thinking of canceling this policy because they act like crooks to me and I can't do business with crooks, people who are not transparent and fair.
56 replies
68 months ago
MIOSA UNEXPLAINED CLOSING LETTER
I logged a complain with MIOSA regarding Daly Ford Klerksdorp. my car was in for service in June this year and on the 11th of August I encountered problems with the car. when I took the car in for service I personally asked the dealer to look into the air con as I wasn't satisfied with the sound of it, when I collected the vehicle I was assured that everything is in order and some parts were replaced. on the 11th I was told that the car had a problem with the air-compressor and some of the parts that were replaced had to be purchased again. the dealer refused to take responsibility for the parts warranty and asked me to provide them with proof that I asked them to look into the air con matter in June and is their word against mine in this matter. I then decided to take the matter to MIOSA for resolution and I was so shocked when the closing letter came in and said they cannot hold Ford liable for my problem. There is Consumer Protection Act 68 of 2008 Section 56 subsection 2 and Section 57 subsection 1 that was overlooked and as a consumer my rights here are not taken into consideration according to the said Act. According to my understanding after reading the letter from MIOSA, are they saying that every car dealer has the right to rip off their clients as they please knowing that they wont be held accountable for their stupid mistakes? does the dealer have rights over their consumers as I was told with an attitude that its FORDs word against mine and truly as things are they have got away with it.
0 replies
69 months ago
Unsatisfactory service from Daly Ford Klerksdorp and Ford South Africa
The Daly Ford matter was escalated to Ford South Africa for further investigation and the outcome I received on 2020-08-13 was as follows: I was contacted by Mr Zunei the case manage for Ford South Africa and he told me that there's nothing they can do with my matter because I have no case against the dealer because it's my word against the dealer's word and he further said I have no facts to back up my claims. I asked him what facts does he specifically needs to consider my facts as facts and he told me that he needs a proof that say I told Ford consultant what to check on my car and that proof must be written in black and white or I should provide a video that shows the fault by the time I took it in for diagnose or for service. I asked him how was I supposed to know that something of this nature could happen for me to make a video recording of the problem or to have something in black and white as a proof? I ve been taking my car to Ford for service for the past 10 years and no one have ever wanted a video recording or something written in black and white as a proof of my request to the dealer as to what should happen to my car. He continously to me that there's nothing he can do without that proof or evidence. I am not happy how this matter was handled by this so call case manager. He didn't call to try and resolve the matter instead he called to dictate me and tell me what he has decided with this matter no matter what I was saying to him to try and state my case. Firstly he was arrogant and rude to me as if he's making me a favour, he didn't consider the side of my story, he was undermining my intellectual, he didn't give me a chance to speak as he was the only one speaking and I had to force myself to speak so he can stop and listen because all his focus since the start of the conversation was there's nothing I can do because it's your word against the dealer's word. I really don't know whether is this how Ford teaches their consultants to treat clients like they value nothing and to speak to them with arrogance. They don't consider the client's opinion they only consider protecting themselves and their dealers. I also want them to show me a video recording of my car's fault before it was serviced on 2020-06-03 and after service to show me that they have replaced the parts as an evidence or proof to me and also a video recording of the faults they saw when I took in my vehicle for diagnose after I saw the smoke coming from the engen on 2020-08-11 if that's the kind of facts or proof they want.
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
1 (9.090909090909092%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)