SF
Samantha F
Active since Feb 2015
29
Reviews
0
Industries
Reviews
29 reviews1 month ago
Innaccuracy in Sales Information
Discovery Limited has confirmed in writing that the information communicated during the sales interaction was not accurate, and that my husband’s disclosed chronic diabetes was not captured during onboarding. Despite this, the final response from Discovery was that they cannot honour the benefits that were promised, as they fall outside the rules of the plan that was ultimately activated. This raises a serious question for consumers: If a customer makes a decision based on incorrect information provided by a company representative—and the company confirms that the information was indeed wrong—should the customer simply bear the consequences? Medical aid decisions are not minor purchases. They affect families’ healthcare security, financial planning, and access to chronic care. Accuracy, transparency, and accountability are essential. While I appreciate the acknowledgement of the mistake, an apology without a meaningful resolution does little to address the impact of the situation. At this stage, it is difficult to consider this matter resolved. It raises important questions around fair treatment and consumer rights. I welcome engagement on how this can be resolved fairly.
53 replies
15 months ago
2 Left Hands
I purchased a boxing bag and gloves set for my son for Christmas. On Christmas Day he opened it, disappointed to find it had 2 left hand gloves, so he couldn't box properly (we wrapped his hands so he could play without the gloves). I emailed Toys R Us on Christmas Day to request a right hand glove to be sent to me, since this is Toys R Us fault, it was packed incorrectly. I received no feedback, and sent another email 2nd Jan 2025. Only on the 8th Jan did I finally get a response, telling me I need to take the entire set back IN ITS ORIGINAL PACKAGING??? (It was opened as it was a Christmas present), and with the slip (again, it was a Christmas present, I didn't keep the slip)! I offered to pay for the replacement glove since I don't have the slip or packaging. Again no feedack. I followed up again 13th Jan. 15th Jan I received an email stating it cannot be done, and I must pay for collection and courier of the defective set!? Why must I pay for this? It was packed incorrectly, yet I must waste my fuel bringing it back, or pay out of my own pocket to have it collected? I am really disappointed in this lack of service, and it has left a terribly sour taste in my mouth. I get angry whenever I see a Toys R Us advert now, and it is such a shame as I was a regular customer since my son loves toys. I expected more. Toys R Us is supposed to be about bringing children joy - not disapointed due to being unable to use a Christmas present because Toys R Us packed the wrong glove!
0 replies
46 months ago
Unhappy Customer - Treated Poorly
What was supposed to be the most romantic and special symbol of love, was ruined due to a factory fault in the ring my fiance purchased from NWJ. The entire centre piece with ALL the diamonds came out while I was playing in the garden with my son - I have since not found it. A ring that costs thousands should not so easily come lose like that! I took the ring in to ERM NWJ with a valuation form, and was told they should have the invoice but will gladly assist with the valuation form - 2 weeks later I was told I can choose a ring to the same value. Now in my mind I had the value on the valuation form - I am in construction, not jewels, so I wasnt aware that this amount is not the same as what was paid. I went in to the store, only to be told they need the invoice first, and its from East Gate not ERM, They obtained the invoice, which had still been discounted, so I had to choose for only half the amount I had in mind. I understand that I can only get something to the value that was paid. My argument is that I was given the wrong information. Sales reps should convey information correctly, and keep a customer informed at all times. I started to complain about this, only for the Manager to walk out whilst I was complaining. In my experience, when a Manager sees an unhappy customer, they should step in to assist. I proceeded to choose a ring within budget, had to pay in the balance, but no apology was received, no attempt to calm me down. Instead I was treated as if I am an inconvenience! I was told I am in the wrong, and how can I not understand I get what I pay for? AGAIN - MISINFORMATION TO THE CLIENT CAUSES FRUSTRATION. Will never support NWJ again!
402 replies
71 months ago
Terrible Service and Passing the Buck
I ordered a dinner set, on delivery the bowl was already broken! I sent a photo but I don’t get a response. Every time I email I get told someone else will get back to me, why can’t they try sort it out? I have been waiting for a replacement bowl for almost a month now! I have ordered so much from Woolworths and this is the poor treatment I get!
0 replies
71 months ago
Non delivery
Not all items delivered as on the order, but when I email or request feedback no one gets back to me! I have paid for this item and if there is no stock I should be informed! Why do I not get refunded so I can buy it elsewhere? And why after almost a month do I still not get feedback?
105 replies
73 months ago
Terrible service for essential items!
I placed an order online for baby goods on 9 April, including a scale to see if my baby gains sufficient weight due to me breastfeeding and not being sure of how much he is taking in. I have STILL not received this order!!! Every time I query the order I am told I will get feedback once dispatch gives the customer service agent feedback. I am tired of excuses! I want what I have paid for! The online status is still processing, not even at dispatch yet???
0 replies
73 months ago
Waste of time and petrol!
Yesterday I went for some groceries. I am breastfeeding and need to drink lactose free milk. I purchased 6 with my other items, paid for my items and thanked the packer for packing the trolley. I got home to find 3 milk cartons missing! When I went back to Pnp I was simply told it was a mistake! They gave me the milk to replace, but I am angry that I had wasted a full trip there and back for the milk that wasn’t packed in my trolley of other goods in the first place! Petrol is expensive, it is lockdown and I am without work, I cannot understand how only 3 milk cartons were forgotten to get packed when I had a trolley of items??? For mistakes such as these there should be some compensation, not simply a “sorry it was a mistake” and I had to waste time and petrol going back and forth for the items I paid for in the beginning.
105 replies
81 months ago
No feedback on Promotion!
I received a scratch card on promotion, and was able to choose a prize, of which I chose a photo shoot. I had to email the screenshot of the SMS I received, but have since not received any feedback.
0 replies
85 months ago
Disrespectful attitude towards a customer
I went in store (Gadget Fix at Oakfields Shopping Centre, Benoni) to upgrade a contract for my nephew, requesting the IPhone X and Apple Series 4 Watch. The sales consultant, Wally, told us the I Phone X was on backorder and would take 3 weeks, which was the duration of school holidays. We left satisfied with that and I told my nephew it is something to look forward to. I then made follow-ups with Wally every week, which I felt was poor service as he didn't go to the effort to give me updates as a good sales representative should do, but on one occasion did not even return my call. After the 3 weeks passed and my nephew went back to school I did another follow up and was given a date the stock would be arriving. I phoned the morning of the day the stock was supposed to arrive, only to be told the phone is actually discontinued, and that we were supposedly informed of this on the initial visit. (As mentioned above, we were told it was on backorder and would take 3 weeks, not that it was discontinued). Anyway, I requested other options so as not to disappoint my nephew, and were told either the XR or XS, both at a higher price (XR on 24 month contract not 36 month, XS a more expensive phone). I confirmed stock with Wally in the morning, and informed him I would let him know the next morning. He said that is fine. I feel due to being inconvenienced, a special deal should have been made for us, nevertheless, we decided to go ahead with the XR, and I phoned Wally that afternoon to tell him we are on the way to collect. He then told me he had sold all that stock that same day so he did not have any in store. I told him this is very frustrating and making me angry because of the terrible service, and he proceeded to ask me why I feel the need to get angry and say their service is terrible, is it because I am not getting my way with the phone?! How unprofessional and rude! I told him I am on the way and he must wait for me so I can sign the papers so he can get the order in for the next batch, which he said will arrive in two days. He again goaded me, telling me not to "dictate" him. I walked into the store, sat down at this desk, and told him I am here to sign my contract. I also told him, all it would have taken was a bit of feedback, and an apology for the poor service, but instead he wants to argue with his customer, and make his customer feel as if she is at fault. He then told me "If the service is bad, go to another Vodacom, I BEG you", and "I am not going to help you". He sat there and refused to help me, so I had to go to another desk. How shocking is this service??? I have never been treated so poorly before, and for a store representing Vodacom, this should be attended to with urgency! A sales consultant should give feedback, speak with respect to ALL customers, and solve the customer's problem and calm the customer down. I am completely disgusted in this lack of service, and complete disrespect shown.
168 replies
87 months ago
Unfulfilled Promises
Citybug are so inflexible, abrupt and not helpful at all! I have travelled so many times with them, every second week in fact - simply because I do not know of another shuttle service doing the route they do. Every time I ask questions via email I get an abrupt and rude response. I was in a smash and grab last week and therefore requested to change my trip to an earlier time, out of fear of travelling at night in my own car once I have reached the airport with the shuttle. Firstly, I was not informed of an admin fee to make this change, as I thought under the circumstances the human heart would be understanding for me making a change WELL in advance (3 full days), and the fact that I am a regular customer. The ticket change was made without my knowledge of the admin fee, which I then requested if it could be forfeited due to me being a regular customer. I was told no, so I paid the admin fee as I now had no choice because it had already been done. I also had earlier correspondence with City Bug, requesting information regarding the 11th free ticket because I am a frequent traveller. I was simply told "Book 10 then get the 11th one free." No where did the correspondent mention any terms and conditions??? I am now on my 11th ticket, but still no complimentary ticket!!! Which I was told today does not apply to online bookings, so all of this time I have been under the impression that I am getting a loyalty program underway, yet I have been misinformed! I am utterly disgusted in this lack of service.
131 replies
Review Distribution
5 Star
6 (20.689655172413794%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (34.48275862068966%)
1 Star
13 (44.827586206896555%)