TT
Theo T
Active since Mar 2015
15
Reviews
0
Industries
Reviews
15 reviews18 months ago
Bad service for Replacement item
I purchase a Vortex air fryer. After I did the test, first time I want to use it for cooking the "close basket" message appear and I couldn't start it anymore. I returned it for a replacement and surprise: I received an USED air fryer. The box was NOT SEALED and the package inside was damaged. I didn't take it out of the box and I WhatsApp Amazon to complain about it. The answer from Stephanie (supervisor) was: we can't replace it again because you are allowed to only one replacement. I understand this policy but I expected to receive a new one not a SECOND HAND. It wasn't my fault that Amazon did a mistake. VERY DISAPPOINTED with the way AMAZON handled the issue. It was the first time to buy from them and at this moment I don't intend to buy from them in the future.
0 replies
39 months ago
Worst company online!
I place an order for a Tefal Wok on special. I also add another 2 items in order to have a free delivery. Guess what: I received the 2 items but I didn't receive the Wok. I phone in (on 03/02/23) and they told me there is no stock. During the conversation with CHRISTOPHER I went online and the item was there. He told me that maybe just sold out. I told him that I placed the order few days earlier. If the item was sold out few days earlier how comes that is still available on line. He said he is going to find out and come back to me. I didn't hear from him since. Every time I order from Pick'n pay there are problems with the order. They come with all kind of excuses but never with a decent delivery. They are incompetent and useless.
56 replies
54 months ago
3 weeks (and counting) - late delivery
On 18 October I place an order for delivery of a Ceilingboard Gypsum. Today 11 November I am still waiting. I spoke with different consultants including Flora and Brenton Visagie without any result. Only promises. I was given different request numbers #264899, 267137 but not my stuff I ordered. Usually Leroy Merlin is a decent store but this time - zero stars.
159 replies
67 months ago
Well done Leroy Merlin
Awhile ago I wanted to buy a product on special but it was incorrect. I spoke with the manager of "swimming pool department" Ronald and I was helped without any nonsense. Well done. Boksburg branch.
53 replies
83 months ago
Outstanding Trevor (Vumatel)
Yesterday my wife had problems with internet connection. She asked on whatsapp suburb group and immediately Trevor from Vumatel contacted her. They tried to fix the problem by phone with no success. To our surprise, he said he would come to fix the issue after working hours. He did that and we would like to thank him so much for this. It would be so nice if all suburbs find a "Trevor" to help them.
56 replies
94 months ago
A problem turned in a solution
I placed an order online (click & collect) and initially I was informed that 1 item was discontinued and the other one was not available. I went to the store (Boksburg - North Rand Rd) and the manager was able to solve the issue by offering simillar items.
0 replies
106 months ago
Vitality cheated me
<p>I had a procedure for which it was supposed to receive Vitality point. I received the points 3 months later when I had to complain about that. Discovery made it almost impossible to maintain the Diamond status because they decrease or cancelled the points compared to last year. However, the increase the monthly fee for being a Vitality member.</p> <p>When I joined other products of Discovery, I considered the fact that Diamond status (and benefits) is achievable. With the new rules, they reduced considerable this possibility.</p> <p>More than that, they "forgot" to allocate points which I deserve. I wonder why always is in the favour of the company and never in the favour of the member?</p> <p>Really disappointed.</p>
0 replies
115 months ago
Spiteful staffs
<p>I went to Lakeside Mall in Benoni to buy pre-paid internet bundle. I told to the woman at the door that I don't have a sim card and she said I need ID, proof of residence and to have a different form of payment than cash. I had everything she said. Then she told me to wait my turn. When finally I was in front of Stembile Zando, she told me I can’t activate my new sim card because the system was down and I should go to PEP to activate the card. It looked funny for me that a store other than Telkom can do what Telkom can’t. I told her that I want to be in front of the line when I will be back. When I was back, a spot was available with Solly Shongwe. He told me it wasn’t my name on the board and I should wait in line. I explained him the situation and he ignored me, and he called another person. I believe it wasn’t my fault the system didn’t work or the woman from the door didn’t tell me to get a sim card from another place instead to wait in line. To buy my data bundle was 5 min. To wait in line (2 times) was 50 min. I think this is not acceptable. Why I had to wait in line the first time? Why I wasn’t helped when I brought the sim card from PEP. I remember what Edward Abbey said: One man alone can be pretty dumb sometimes, but for real bona fide stupidity, there ain't nothin' can beat teamwork.</p>
224 replies
118 months ago
Useless service
<p>On 26/07/16 I went to East Rand Mall to extend a voice contract. It happend that I have another contract for data only. The same day I received a message telling me that I was activated on EPIC 100 (instead of SMARTDATA 2GB). I phoned Cell C and I lodge a complaint - ********** 799. I was told the problem will be solved in 24-48hours. Also the store in ERM contacted me (Nono) and she said I be moved back.</p> <p>More than 2 weeks later the problem was not resolved. They told me the previous complaint was closed. I put another one - ********** 392. Today (27/07/2016), 3 weeks later, I still have the problem. Now they told me it was put on the wrong cue. I have another reference number now and I hope by Friday the matter will be resolved. Anyway I realized there are a lot of incompetent people in thet company if it takes so long to solve their own mistake. I would like to know what is the criteria they employ their staff, but I belive COMPETENCY is not one of them.</p>
212 replies
Review Distribution
5 Star
6 (40%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
7 (46.666666666666664%)