PN
Prenessa N
Active since Mar 2015
44
Reviews
0
Industries
Reviews
44 reviews37 months ago
FNB DOES NOT HONOUR AGREEMENTS
I was retrenched in December. I submitted all my claims for my premium to be paid by the policy. I have confirmed several times that NO Debit order will go through from my cheque to my credit card. This morning R784.67 went off my account! 45 Minutes later I am being transferred from person to person and it seems like no one knows what to to do. How is this the service from FNB? Not one staff knows what to do?
106 replies
38 months ago
Great Service and Good Food
I have been to the "Eat as much as you like wings" and I have to say the service and food have been excellent. Will definitely be back.
56 replies
38 months ago
FNB PATHETIC SERVICE
I have been paying for a loss of income policy for over a decade on my credit card. As at 1 December I have been unemployed. I submitted all my relevant documents in November, sent though another confirmation letter. Spoke to one incompetent call center agent after another, the worst being a lady called Ntombi who was of absolutely no help and refused to let me speak to a team leader. Is this what FNB does? Take money and when its time to claim just run and hide???? Pathetic customer service, no follow ups, just bad banking practices.
112 replies
49 months ago
Deposit being held hostage
I hired a car and for R69 they are holding my deposit worth over R11 000. I have called the Head Office, I have called the call center, I have called the branch and spoke to Mac Joseph. Not one person can tell me why my deposit is being held hostage, earning interest in their bank account for R69. No one can tell me when my refund will be taking place. I have been given the Branch Managers number, Paula Bryce needs to learn how to be a Branch Manager and answer calls or at the very least return calls. What pathetic service and I cannot escalate to one senior person! Why are they so illusive?
0 replies
55 months ago
Super Star Customer Service- Jo-Ann Rhoda
I had the worst experience with PNP online delivery. After having 300 of our staff unable to even have a simple cup of coffee and PNP customer service cutting the call on me, I ordered with checkers. Being in a panic, I ordered and immediately called the call center and spoke to Jo-Ann Rhoda. She displayed the best customer service delivery I had experienced in years. Jo-Ann managed to talk me through the panic of not being able to assist 300 of our staff, gave me continuous updates on how far the personal shopper was, guided me on how to ensure delivery would happen even though our main gates were closed due to the public holiday and even made me laugh through the stress. I definitely think I would be taking all my business to Checkers. Well done on employing such exceptional staff who are well trained and display an understanding of what customer service really means. Thank you Jo-Ann Rhoda!!!!!!
0 replies
55 months ago
DO NOT USE PNP DELIVERY!!!!!!!
I placed an order for over R7000 and selected the available delivery date which was Friday 24 September. I get a call from our office stating the delivery did not happen. Called the call center, spoke to the most useless consultant who could not help one bit, asked to speak to a Team Leader, was put on hold for over 20 minutes after me specifically asking the agent not to put me on hold, he eventually cut the call on me! I got no follow up call, no feedback, no customer service delivery at all. Just disgusting for a service like PNP. Luckily Checkers came to the rescue with their fast delivery and exceptional customer service.
53 replies
62 months ago
Pathetic Customer Service
An account was fraudulently opened in my name. In 2019 after finding out I was blacklisted I contacted Avon, gave them a case number, examples of my signature, my ID, and basically jumped through every hoop to get this sorted. Now I am receiving calls from debt collectors which shows Avon has basically done nothing to clear my name. They cannot give me camera footage of who opened the account, or any other details. I am going back and forth with the fraud department who are giving me the run around. What happens to my credit rating? Why haven't I received a call updating me on why this was not sorted years ago? I keep asking the debt collectors calling me but they just keep putting the phone down on me, why?
53 replies
66 months ago
CELLC Pavillion turn away customers at the door
CELLC Pavillion staff need some serious training in customer service and professionalism. Such bad attitude and negative responses even before you get into the door! What utter nonsense is that??? Is it because they are just lazy and want to sit inside doing nothing?
56 replies
66 months ago
MTN holding me as a prisoner
I have been trying port my number to CELLC for 5 weeks. MTN just does not want to release my number and I cannot understand why. I have been in to store, i have tried to call the customer service number and still nothing. Such pathetic customer service, no wonder i want to change networks!
0 replies
71 months ago
Discovery Health at it again!!!
So after endless calls and emails Discovery finally paid back the installments they fraudulently took. After agreeing to pay for rejection debit order costs I incurred as a result of the double debit, requesting my bank statements I get a response saying I will be reimbursed R200. I cannot understand why when the statement clearly shows a total of R844.74 which are costs incurred after the Discovery debits. Sent 2 emails enquiring how their billing department came to the amount of R200, once again my emails are ignored. Such a big company and trying to steal from clients? Client service "managers", but havent responded to emails, have not sent call recording requests, poor customer service. What sort of company is this?
210 replies
Review Distribution
5 Star
9 (20.454545454545453%)
4 Star
2 (4.545454545454546%)
3 Star
0 (0%)
2 Star
4 (9.090909090909092%)
1 Star
29 (65.9090909090909%)