YG
Yajna G
Active since Mar 2015
27
Reviews
0
Industries
Reviews
27 reviews5 months ago
WARNING: Policy Misrepresentation and Unreasonable Exclusions for Senior Pets (Underwritten by BRYTE)
Policy Holder Since: January 25, 2025 (Previous, positive history: 2015-2018) Insurer: ONEPLAN Pet Insurance (Underwritten by BRYTE Insurance Company Limited) Pets Affected: Romeo (Deceased) and Duke (Currently ill) I am lodging a formal complaint against ONEPLAN Pet Insurance for what appears to be a clear case of misrepresentation and the use of deliberately restrictive policy terms that were not disclosed during the renewal/sign-up process. I trusted ONEPLAN based on my excellent experience with their previous policy (2015-2018), but the current policy (effective 2025) is virtually worthless for senior pets. 1. Failure to Disclose Detrimental Changes (Misrepresentation) When I agreed to the new policy, I re**** on verbal assurances and my prior positive history with ONEPLAN. I was not verbally informed of the massive, detrimental changes under the BRYTE underwriting. These include: Extensive Exclusions: The policy now excludes major conditions common in senior pets, including Heart Failure, Tumours, and Diabetes. Unreasonable 12-Month Waiting Period: I was never told about a non-negotiable 12-month waiting period for these specific serious illnesses. No reasonable person would purchase a senior pet policy with a 12-month wait for conditions like heart failure and tumours. This renders the policy useless for the population it is meant to protect and suggests a purposeful loophole to collect premiums without risk. 2. Claims Rejected Using Loopholes Despite paying my premiums, ONEPLAN/BRYTE has leveraged these undisclosed loopholes to reject critical care for my beloved Chihuahuas: Romeo (Deceased): Claims for his gum disease (gingivitis) and subsequent heart failure were rejected. The company is using policy exclusions/waiting periods to avoid responsibility for claims related to senior pet conditions. Duke (Currently Ill): Duke was recently admitted for a fever. The pre-authorization for his treatment has been rejected, with the company using the possibility of an unconfirmed tumour as a basis to trigger the unfair 12-month waiting period exclusion, even though the confirmed issue is currently an infection/fever. Claim Card Issue: I was also explicitly told the claim card, which was a core reason for choosing ONEPLAN, would not work for hospital cover, undermining a key feature of the service I paid for. 3. Demanded Resolution I demand that ONEPLAN/BRYTE immediately: Re-evaluate and approve Duke's current claim for the fever and infection. Provide a full, written explanation detailing why the 12-month waiting period and extensive exclusions were not disclosed during my verbal sign-up. Given the failure to disclose material changes and the use of an unconscionable contract for senior pets, I demand a full, pro-rata refund of all premiums paid since January 25, 2025, and immediate cancellation of this policy based on misrepresentation. I have collected all written rejections, WhatsApp correspondence, and the current policy documents to submit to the National Financial Ombud Scheme (NFO) and the FAIS Ombud for an official investigation into the sales process and policy fairness.
53 replies
19 months ago
terrible Service – Misleading Free Installation Offer
terrible Service – Misleading Free Installation Offer I am extremely disappointed with Echo Optic Solutions. They initially advertised free installation with their IPS service, which was one of the main reasons I signed up. However, after installation, I started receiving threatening letters, stating that I now have to pay for the installation. This is completely unacceptable and feels like a bait-and-switch tactic. I trusted Echo Optic Solutions to deliver on their promise, but instead, they’re now trying to charge me additional fees with no prior warning or justification. This is unprofessional and *********. I would not recommend their service to anyone looking for honest and reliable solutions. Yajna Gold
0 replies
36 months ago
Malicious intent and unprofessionalism
I had a very disappointing experience with Landsdowne property management during my time as a tenant. The property managers were unprofessional, unresponsive, and showed a complete lack of concern for their tenants. On multiple occasions, I reported issues with the property that needed to be fixed, but my requests were ignored or took an extremely long time to be addressed. The property was not well maintained, and it was clear that the management company did not prioritize its upkeep. To make matters worse, the property managers went as far as to lock me out of the Balwin Estate without any explanation or warning. This was a very frustrating and upsetting experience that left me feeling helpless and stranded. Overall, I cannot recommend Landsdowne property management. Their lack of professionalism, poor communication, and negligence towards property maintenance and tenant needs are unacceptable. If you're looking for a reliable and responsible property management company, I suggest looking elsewhere. Mel Cohen went at me - malicious intent.
0 replies
36 months ago
thanks also
I would like to extend my heartfelt thanks to Somerset Hospital for their exceptional care and support during my recent medical emergency. I suffered from toxicity poisoning and was in a very critical condition when I arrived at the hospital. The medical staff at Somerset Hospital were quick to respond to my needs and provided me with the best possible care. They worked tirelessly to stabilize my condition and monitor me closely, ensuring that I received the treatment I needed. What impressed me the most about Somerset Hospital was the professionalism and dedication of the staff. They were attentive and compassionate, making sure that I felt comfortable and at ease during my stay. I also appreciate the follow-up care and support provided by the hospital staff. They were always available to answer my questions and address any concerns I had, making the recovery process much easier for me. Overall, I am extremely grateful to Somerset Hospital for their life-saving efforts and the exceptional care they provided. They are a true testament to the quality of healthcare in our community, and I would highly recommend them to anyone in need of medical attention. Thank you so much for everything you have done for me.
0 replies
36 months ago
Thanks so much for everything
I want to express my sincere gratitude to Milnerton Mediclinic for saving my life. The care and support provided by the medical staff were exceptional, and I cannot thank them enough. From the moment I arrived at the hospital, I was treated with kindness, respect, and professionalism. The team worked tirelessly to diagnose and treat my condition, and their expertise and dedication were truly remarkable. What impressed me the most about Milnerton Mediclinic was the team's compassion and empathy towards me and my family during this difficult time. They went out of their way to make me feel comfortable and at ease, which made all the difference in the world. I also appreciate the follow-up care and support provided by the hospital staff. They have been there for me every step of the way, ensuring that my recovery is going smoothly and that I have everything I need. Overall, I cannot thank Milnerton Mediclinic enough for their life-saving efforts. They are a top-notch medical facility, and I would highly recommend them to anyone in need of medical care. Thank you so much for everything you have done for me.
0 replies
36 months ago
Life saving thank you
I would like to express my deepest gratitude to the Christian Barnard team for saving my life. The care and expertise provided by the medical staff were exceptional, and I cannot thank them enough. The team worked tirelessly to ensure that I received the best possible care, and their efforts paid off. Thanks to their skill and dedication, I am now on the road to recovery and looking forward to the future. I would also like to commend the team's kindness and compassion towards me during this difficult time. They went above and beyond to make me feel comfortable and at ease, which made all the difference in the world. Overall, I cannot express how thankful I am for the Christian Barnard team. They truly are heroes, and I will be forever grateful for their lifesaving efforts. Thank you so much for everything.
0 replies
36 months ago
highly recommend Alphen Vet.
I had the pleasure of visiting Alphen Vet in 2021, and I have to say that they were absolutely amazing. The team at Alphen Vet was so good to me and my chihuahuas, and I cannot recommend them enough. From the moment I walked in, I felt welcomed and valued as a customer. The staff was friendly and knowledgeable, and they took the time to answer all of my questions and address any concerns I had. What impressed me the most about Alphen Vet was their attention to detail and the care they provided to my chihuahuas. They were thorough in their examinations and took the time to explain everything to me, which made me feel at ease and confident in their abilities. I also appreciated their flexibility and willingness to work with my schedule, making it easy for me to bring my dogs in for checkups and vaccinations. Overall, I cannot say enough good things about Alphen Vet. Their commitment to their customers and their furry companions is outstanding, and I'm grateful to have found such a trustworthy and reliable veterinary clinic. If you're looking for a caring and professional team to take care of your pets, I highly recommend Alphen Vet.
53 replies
36 months ago
I would not recommend Briza Vet to anyone - owner is not well up there
I recently had a terrible experience with Briza Vet that left me feeling upset and frustrated. When I brought my small dog in for a procedure (teeth cleaning 1400 max 2200 as agreed on a 20 min phone call prepping me for the procedure with Janine) I did not think that the prices were extremely high but it turns out I had not been warned important information about the costs or the procedure itself. I nearly had a heart attack when she suggested we leave life saving blood tests for my Furr child out and she did not explain to me why she was now stating the cost could be 4400 when I had prepared the amount agreed. I had more heart attacks while she was rude and shouting. I have many bills and I need to calculate everything. Why was I advised without. a consult then? I had actually booked him in very early AM for procedure as agreed. As a vet and business owner I am sure she can appreciate that we all have bills but I cannot compromise on medical care. Not once did she apologise for the f up. She did not offer an alternative day. I did say I can pay in a week-3 after. We had already booked him in, so what is a mother to do? I cannot refuse the necessary tests and to suggest that to me when it is a requirement for older smaller dogs isn't okay. I was horrified when the owner/veterinarian refused a cost breakdown or to help me and would charge me double without any further explanation. I have never encountered a vet with such a demeanour before and I have been to about 5. The whole experience left me feeling uneasy, and I couldn't believe the veterinarian's attitude towards my concerns. I was so upset that I left the clinic almost in tears while being shouted at by her. Overall, I would not recommend Briza Vet to anyone. The lack of transparency and the high prices combined with the veterinarian's unprofessional attitude and behavior made for a terrible experience. I suggest looking for a more compassionate and affordable veterinary clinic that truly cares about your pet's wellbeing and your concerns as an owner.
0 replies
36 months ago
game-changer for my life
I have been a loyal customer of Capitec Bank for several years, and I have to say, I love everything about them. From their excellent customer service to their innovative app, Capitec has truly exceeded my expectations. Their app is a genius creation that makes banking so easy and convenient. I can manage all my accounts, transfer money, and pay bills all from the comfort of my home or on-the-go. The app's interface is user-friendly, and it's easy to navigate, even for someone who isn't tech-savvy. In the past, there were a few bugs in the app, but after the fixes were made, everything has been running smoothly. The app is now even better than before, with new features and functionality that make it a joy to use. But it's not just the app that makes me love Capitec. Their customer service is exceptional, and I always feel like a valued customer. Whenever I have a question or concern, their team is always available to help, and they always go above and beyond to ensure that my banking experience is seamless. Overall, I highly recommend Capitec Bank to anyone looking for a reliable and innovative banking partner. They truly care about their customers, and their app is a game-changer that makes banking so much easier and convenient.
53 replies
36 months ago
Naked Insurance
<div>A division of HOLLARD. Waiting a year almost for resolution now fighting them at the OMBUDSMAN and made sure they got several bad google reviews. Hope they close down. I recently had a terrible experience with a phone insurance provider that left me feeling frustrated and disappointed. Despite paying my premiums on time every month, it took the provider ten months to process my claim and issue a payout. Throughout the entire process, I had to constantly follow up with them and provide additional information, which only added to my stress and frustration. It seemed like they were doing everything possible to delay the payout and avoid taking responsibility for their obligations. To make matters worse, when I finally received the payout, it was much less than what I was expecting, and it barely covered the cost of the phone repairs. I was left out of pocket and feeling like I had been taken advantage of by the insurance provider. Overall, I would not recommend this phone insurance provider to anyone. Their lack of accountability and transparency in the claims process was unacceptable, and it left me feeling unsupported and let down. I would suggest looking for a more reliable and trustworthy insurance provider who values their customers and is committed to fulfilling their obligations.</div>
53 replies
Review Distribution
5 Star
7 (25.925925925925927%)
4 Star
2 (7.407407407407407%)
3 Star
0 (0%)
2 Star
2 (7.407407407407407%)
1 Star
16 (59.25925925925926%)