WJ
Wendy Janse van Rensburg
Active since May 2015
10
Reviews
0
Industries
Reviews
10 reviews63 months ago
NO BORDER TRAVEL ALLOWED
After various attempts to get a border letter this last week since the borders opened, Toyota Finance keeps on declining my request because I need to provide them with a permit to transport goods, after the borders opened for travel? The refuse to grant me permission to take the vehicle across for a holiday I booked over a year ago and need to use before end of March or I will loose my deposits. When you call in the call center agent says that is what the managers say, they need a permit and she will escalate the issue. Really Toyota finance, does it take a week to implement the new order of things? Do you not keep up with the regulations? What is going on?
56 replies
63 months ago
Rude Attitude
Wow! So disappointed in the manner I was treated over the phone today. Still awaiting my refund, phoned to find out what is the hold up. First time using efiling. The call center agent was so rude, I keep on asking her where I should submit the documents they wanted, and she kept on replying that she did inform me. Mind blown that institutions like SARS allows their employees to speak to another human being in that manner. I dont know if its the working from home that my call might have disturb the call center agent's TV schedule or what the excuse is for the rude and unprofessional attitude. I asked for the manager which I was informed that the manager will call me back. CASE NUMBER: 372988691
0 replies
79 months ago
DROPPED CALLS WHEN ON WIFI
I don't know if I am the only one, but when I am connected to Wifi at work (Pretoria west) no calls come through, I first thought it was a network problem, but the problem persisted for a month now. I upgraded my Iphone, changed all settings, even reset my whole network settings. Trying to phone Vodacom, only to hear the number does not exist. Why are they not letting calls through when I am on wifi, I receive Missed call smses but all call get a voicemail response. This is super annoying. Vodacom please contact me asap!
105 replies
83 months ago
Late Tax Certificates
Hey Momentum why are you later issuing TAX Certificates when Income Tax Season starts 01 July?
75 replies
83 months ago
Fruad with an attitude
Over the weekend there was a Fraudulent transaction on one of our Business cards, Monday morning I phoned the Business Banker whom handles our account, to find out that I need to phone in to the Fraud department. After which the call center agent handling my call, tried to teach me about online buying, and if I am sure we did not do this transaction, talking to me as if I am a kid and has a terrible attitude. Why would I phone in to report a fraudulent transaction on a card that was already blocked weeks ago as it is expiring end of this month???? You are dealing with a BUSINESS CLIENT, please treat me as a corporate client that knows how stuff work, I am not uneducated. I think FNB needs to give their call center personnel some people s****s training! It is very unprofessional to give attitude to a client and try to talk over them. Up your standards FNB, people are sick of substandard quality! And remember you are not the only bank in South Africa, it would be great to teach your employees that clients do come first, your motto is even HOW CAN WE HELP YOU?
56 replies
92 months ago
No Payments
Chris from Thaba did work at our company in March, after numerous attempts to get the money he still havent paid us. The work was done in March 2018, its now September 2018. Always promises, but nothing. Watch out!
0 replies
95 months ago
Keep calling
I have asked multiple times for them to not call, we dont need their services. They phone 3-5 times a week.
53 replies
108 months ago
Change of Contract Ownership
<p>About 6 weeks ago the director of our company took a day out of his busy work schedule to drive all the way to MTN Head office at 14th Avenue to do a complete change of ownership of the account we have with MTN. </p> <p>After an hour we were on our way, happy and informed that everything will be sent though for verification and credit approval and if anything is found out of the ordinary they will give us a call, but we can expect the change to go through and our first statement will be in May.</p> <p>After numerous calls and emails, we can't seem to locate whether or not the above was done, no one at MTN knows of this, and the "reference" given cannot be tracked or does not exist.</p> <p>I really don't know how BIG corporations can conduct business like this?</p>
112 replies
126 months ago
Business Line Off for Days - No Reply
Our business ADSL line has been off now for 5 days, I reported the fault with call center Reference number 199CTK271115. I followed up the same day, they said that they will test the line remotely and if the problem is still not repaired they will assign a technician. The next day, they phoned saying that the line is fine, the fault must be with the Modem or Router, a technician will phone Monday morning to arrange a date and time for the repair. Now 4 days later, 15 calls to the call center, and fault tracking on the website no one has phoned. The feedback still says that as Business clients our faults will be addressed as soon as possible as Telkom knows that a business can not go ahead without internet.<br> <br> I am so tired of companies always promising the best products and services but when it comes to faults or comebacks they lack competency and efficiency.<br> <br>
75 replies
133 months ago
Website Payment Still Unallocated
I made a payment of R 3000 to our company's Sanral Etoll Account on the SANRAL website, it wasn't allocated to our account, as per procedure I sent through the proof of payments from the bank statement.<br> After phoning at least 2 times per week, numerous emails, reference numbers. It is now 6 weeks later, still no money in my account.<br> <br> I am so sick and tired of this lack of competency, really - HOW DIFFICULT IS IT TO ALLOCATE A PAYMENT TO AN ACCOUNT? it isn't my problem if your website isn't working???<br> <br>
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
8 (80%)