BT
Bongani T
Active since May 2015
12
Reviews
0
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Reviews
12 reviews48 months ago
GREYHOUND IS BACK AND USELESS!!!
Email sent at 17H40 3 May 2022 My mother has been waiting for the BUS since 16H00 and now its 17H40, No SMS to say there is a delay and your call center. I have been on hold for the past 30 mins. I'm still in position 2 waiting to be connected. - NO RESPONSE Email sent 18H25 Hi Greyhound, I would like a FULL REFUND please pay it back into my account. The level of disappointment is shocking! I would like my money back please as now I have made my mother wait for nothing and she is a sick person. Im really disappointed in your service and the lack of communication. Your call center is useless as no one answers the phone, the person I last spoke with lied to me and said the bus is just oustide of Ermelo. Please refund me my money.
0 replies
65 months ago
XBOX return issue
XBOX Series S We bought a XBOX Series S on the 11th November 2020 and within a month it started to give us issues. We than called takealot.com and they advised us to contact Microsoft. We contacted Microsoft and they gave us troubleshooting steps which were not successful. They then said we must contact the retailer. We then contacted takealot.com and they said that we must follow the returns policy on their website. We did all the steps and they came to collect the XBox. We received an email saying that we will be getting a replacement device. They delivered the device and then now the issues started. We got emails stating that they need to come and collect the Xbox as it was a mistake that we got a new one. My question is we followed all the processes and they "followed their processes" why now must we return the device? The ladies are rude and dont want to listen. They kept on saying that there is a policy between takealot.com and Microsoft that they will not replace any devices. I asked them where on https://www.takealot.com/help/exchange-return-policy is that policy and they said its not there on the website but they will email it to us.
0 replies
69 months ago
Ermelo Edgars and Hollard are worse then the 2020 pandemic!
I hereby ask you to intervene in my situation with Edgars insurance company Hollard. On the 30th June 2020 I took my phone (Huwei Y9) to Edgars for screen repair. We have been paying this insurance company without any issues and now everytime I make a follow up the insurance people, I am always given excuses about the delay. We dont get any update from you. Now I want to have my phone sent back to me as soon as possible but now they are also giving me stories about that. I want my phone back or I will open a case of theft against the company. Can you please bring back my phone and pay me back all the premiums I have paid or can you bring back my phone with a voucher for all the inconvenience that you have caused. Further more can you please provide me with all the recordings of my communication with you. You are hereby instructed to to respond to this within 7 days, failure to do so may result in me taking legal action against you. Thanks.
53 replies
71 months ago
Natasha Janssen service delivered with a SMILE!!!
I would like to extend my gratitude to the wonderful people from Igrow Wealth Investments who accommodated me when I moved to Cape Town. I was residing in Blue Lily Lane and I must say that the complex is clean and tidy. The unit I rented was a 2 bedroom, 1 bathroom and has the most beautiful view looking into the mountains. I will miss the sunsets of Cape Town. I would like to thank Natasha Janssen for her SUPPORT AND HARD WORK. I would really recommend Igrow Wealth Investments to anyone and personally vouch for Natasha Janssen. I would like to thank the following people Jacques Mouton Bianca Steenkamp and last but not least...Natasha Janssen. The Thwala family would like to rate Natasha Janssen 10/10 for her hardwork and dedication. She is a friendly person, loves working with people, humble, honest and most of all respectful. I thank you and stay in doors and stay safe!
0 replies
73 months ago
Labor NIGHTMARE FLOOR 6!!!
It was pathetic, I want all the nurses from the labor ward on the 6th floor to be dealt with ASAP! THEY ARE RUDE AND THEY DON'T CARE ABOUT PEOPLE. My wife went to give labor and it was not the first time I was using this hospital, Sister Precious I want her resignation within this week as she is RUDE. I was told that the day when my wife gets pains, we must go to the 6th floor then from there me as the father of the child need to go to the reception area to open a file. Sister Precious first off all on Friday 24 April 2020 all the night staff on the 6tb floor did not want to listen to what I wanted to ask them. They kept on saying that I'm not allowed to be in there and I must go open the file and leave. I was confused by that how can you tell someone just to leave. All they wanted was my money. I paid that hospital in FULL but the treatment we got there it was as if they were doing us a favor. They started to shout at my wife and gave her a cold shoulder. We paid for normal delivery but I regret using this hospital. What a BAD first time experience for my wife. I want the hospital to contact me and I want action to be taken against this hospital. I also want to write to the minister of health and the medical board. The nurses even went on to say that Covid 19 is nothing and they don't even need masks or use sanitizers. Imagine this is a lady who works with NEW BORN BABIES. WHAT THE **** IS THAT!!! Useless staff that you have employed, no respect for the craft, people and most of all... Themselves Contact me 0820414566
0 replies
78 months ago
3+ MONTHS NO XtraView on 2nd decoder!
It has been 3+ months now that we have been having issues with our Xtraview. Month after month I spend at least R150 on airtime to call the useless call center. I dont even know how much I spend on petrol driving to the service centers and waiting till today for the ESCALATED calls from the Xtraview department. DSTV enough is enough, you are reaping me off! Your payments go off the account with no issues but the level of service I am getting is bogus! My Xtraview was messed up since the 15th August 2019 when we called to activate a new decoder with its own package. The call center agent messed things up by trying to link the new decoder as an Xtraview device and after countless times she was told it is not on the same connection as the Model 3A decoders that were FULLY FUNCTIONAL before she messed things up. Since then we have been calling, unplugging, driving to the service centers till to date NOTHING IS WORKING!!! They keep on trying to assist us but it will play for a few seconds and then we get a E143 which they said it could be a faulty connection. Went and bought a new SMART LNB, got an accredited installer, new cables and still it will give us the E143! I am tired of being made a fool! Always told that everything is fine on their side but why when one of the SMART MANAGERS who decided to tell me that the issue is fixed meanwhile she added another package and to my surprise BOOM!!!! R2083 is debited from my account! WOW this is a manager who assured me on her recording that the issue is fixed and that the will not be any additional payment that will be billed as I asked if they did not add a package. I am tired I require urgent assistance with this as now we are paying for half the service! Our main decoder does not have Catch up but it is billed. Come on I need urgent HELP with this issue and it must be today as we need to get our monies worth! Here are the decoders SC -Primary 1062936140 (Working no catch up and does not record properly now) -Child 1062936156 (Not working E143) REF: -104262916i152 Call 1 Nov 2019 -104262916i155 -104262937257713-i133 REF Xtraview 2727559 This are the only REF numbers that I have as I have lost all the other ones! I need your URGENT attention on this matter.
105 replies
82 months ago
Redlex Property Cape Town
Please see the email below that I sent on Friday and no one bothered to respond to my mail nor did they take my calls. "Good morning, Please find a list of issues in this unit that requires your immediate attention. This falls under the 7 day occupation that should I have observed anything that requires your immediate attention, I am within my rights to contact you. Front door and front security gate are not working properly. The door needs neww handles as the ones are worn out. The security gate if you lock it it does not open easily. The sliding door, is a mission to close as it is not aligned properly. The person who gave me the keys had said they will come back and till today nothing. I am yet to get a copy of the in-inspection report. The upstairs toilet is leaking from the back on that ring. The toilet seat needs to be replaced as it is worn out. The tiles are hollow and some of them are. Cracked. The unit was not cleaned and I dont know why that happened. The outside kitchen side light is not working. The toilet window frame is loose. The outside Tap is not functional at all. The unit needs to be painted and so do the windows frames, they need vanish. Please advise when this can be fixed ASAP as its not pleasant for my stay considering that all monies have been paid for in full. I don't know how to say this but I feel like not enough effort was made in this unit to prepare it for occupation. Please get back to me as soon as possible. B. Thwala 0820414566 " On the Friday 2 August 2019 we were locked out of the unit fue to the faulty lock that I had reported and if they had bothered to check their mails they would have seen that this was a major issue. My wife and I were outside for almost 2 hours and when I tried calling Marius Coetzee during this whole thing he did not pick up his phone. I eventually got the door open and I called him again and this time he answered and he promised me that they will come and fix it in the morning. I called Marius this morning 3 August 2019 and he said he will get back to me. I called him at 09H33 and till now he has not called me back the time is 12H04. I sent him a whatsapp and thank God he responded and he said "Im in the movies, the contractor will contact you" I have a screen shot of this conversation. I want my money back, they must pay for my move and serious action needs to be taken to these people as we did not waste any time when we paid the monies they wanted but yet again they treating us like rubbish. I dont want to bring RACE into this but I feel like I am a victim of a racial act.
0 replies
83 months ago
Capitec Eldoraigne Branch poor customer service to be polite!
I want to report Ruan from Capitec Eldoraigne branch. He is so unprofessional, he does not know how to communicate with customers and worst part is that he made us run around like headless chickens. We have wasted time and money because of his incompetence. We were told that the system is offline and why did he not communicate this "I forgot to call you" how do you say such to a client. He then talks like, "perfect the system is offline, come back on Friday or let me call you once its online". I mean how can we keep on going back and forward like this. Is this how you train your staff memebers? Pathetic customer service. We will go to another branch as everything that has been requested from us has been submitted but now "System offline" he does not even show us on the computer but he goes into this small room and 2 mins later "System is offline" I need a urgent response on this!
168 replies
95 months ago
DSTV PRICELOCK issue!!!
I took out the price lock plan in 2016 and I was never billed. I would call and basically ask these people to take their money and I would be told that the debit order will run BUT it never did. I then escalated this issue with the finance department and they admitted that the issue was on their side. So I said to them that I dont mind paying this amount but at affordable terms as imagine coughing out R6K for DSTV's mistake!!! I was told that my services will remain active whilst they are investigating this issue and they will call me back once they are done to arrange payment method for the balance. They never called me!!! Now I am sitting with a bill of +R6000 and they call me yesterday to tell me that my services will be disconnected and I will have to call the Call center to have my services activated since they are looking into my query. This morning I used my AIRTIME speaking to these people and I was told that there is nothing that that can do for me as they can see that my issue is being investigated. I am really upset with this and I do know that they say all calls are recorded and I do want all of those recordings so that I can prove that they admitted that this was their fault. I want answers and I want them to reconnect my service as it seems that they ran this pricelock without doing proper research of the number of people that will be using this service and they never prepared for this properly. My number is ********** 566 I am demanding now a call from HEAD OFFICE and not from any person who will waste my time and energy. I also struggle to understand why is DSTV not toll free as we waste so much money on issues that are never resolved!!! DSTV please call me immediately!!!
212 replies
98 months ago
Threats from trackers lawyers.
I am fed up with this COMPANY! They have handed me over to lawyers for a contract that I had cancelled in 2014! *** is wrong with tracker, the information that they have given their stupid attorneys does not match up and yet i am being threatened to be listed on ITC!!! This is PURE harassment! This BS needs to stop!! Whoever is not doing their JOB properly now I must suffer for their mistakes. This is not right! Tracker you have till close of business to call me today to sort out your mess. Ref: **********
53 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)