Active since May 2015
29
Reviews
0
Industries
Reviews
29 reviews14 months ago
Vodacom hell
I am extremely dissatisfied with the level of support I have received from Vodacom. I placed an order for fiber two weeks ago, and I was assured that my connection would be up and running promptly. However, the first installer was unable to locate my fiber box outside my house, and it took an additional week for an engineer to complete the installation. Unfortunately, the router left behind does not work. On February 25, 2025, I contacted the fiber support line (reference number: SR250225-594826) and spoke with an agent who confirmed that there was no issue with my line and assured me that Vodacom only needed to activate it. I was informed that the matter had been escalated to a senior engineer. The following day, I spoke with Mihlali, who advised me that the issue had been escalated to the level 2 team, and I would receive feedback as soon as possible. However, after 48 hours, Mihlali informed me that the level 2 agent had failed to assist, and I was simply told to be patient and wait. It is incredibly frustrating to be left in the dark without clear answers regarding the status of my connection. As a paying customer, I expect better treatment and communication. The lack of accountability and professionalism displayed by the agents and the constant unavailability of managers is unacceptable. The overall experience has been disappointing, and I am deeply dissatisfied with how my issue has been handled.Please dont get this service its disgusting you rather deal with afrihost or axxess who are real service providers this company doesn't care about its customers.
446 replies
14 months ago
RSAWEB Exploitation
This has been an extremely frustrating experience with RSAWEB. It is disheartening to see how companies can exploit individuals who are simply trying to earn an honest living. I placed an order for internet service on January 27th, paying R745 upfront, only to find that I was double-billed by my previous ISP after moving to a new property. After multiple calls and ticket submissions to RSAWEB, I informed them that the ONT and fiber were missing from my new property. I provided pictures to support my claim, and a Vumatel engineer was dispatched to confirm the missing equipment. The engineer indicated that a new installation would be required, which was scheduled for February 20th. However, after the engineer left, RSAWEB claimed they were unaware of the situation and stated that the last update from Vumatel indicated no available fiber port for my property. They then advised that there was no estimated time for installation, and it could take up to six months. I find it unacceptable that a company would demand upfront payment without delivering the promised service. This feels like outright exploitation. In response to my concerns, RSAWEB offered me an LTE service for an additional R472, bringing my total to R1,217, excluding the R750 charged by my previous ISP—yet I still have no internet service. I am perplexed as to how a company can operate in such a manner, without offering any meaningful assistance or customer service.
0 replies
15 months ago
AFRIHELL
This company has demonstrated a lack of transparency and customer consideration. Within the first month of signing up, my internet costs increased by R50. Now, as I prepare to move at the end of this month and request cancellation, I have been informed that I will be charged for an additional month. This policy forces me to pay for a service I will no longer be using, while incurring internet costs at my new location. Despite my long-standing loyalty as a customer at my current address, it seems that individual customer needs are overlooked in favour of revenue generation. This is sad because I work with colleagues of Echo SP on a daily.
0 replies
17 months ago
Terrible Verimark La Lucia service
<div>I am absolutely appalled by the shocking level of customer service I’ve received from the sales reps, and the entire Verimark store in La Lucia. I’ve been left with no support, no communication, and no accountability. +++++ promised to follow up and resolve my issue, but not once did I receive any updates or even an acknowledgment. It’s beyond frustrating to deal with a store that completely disregards its customers. I’ve been in the store 3 times now with no feedback. This is not the level of service I expect, and frankly, it’s unacceptable. I will never be returning, and I highly advise others to avoid this location at all costs! This was on the backend of a demo vacuum that I purchased and 6 months haven’t even passed yet. This is been over 2 months with no feedback now.</div>
56 replies
28 months ago
Disgusting customer service from the istore gateway.
I recently had an unpleasant encounter at Istore gateway, while trying to set up an appointment for a trade-in and contract upgrade. Despite having made an appointment explicitly mentioning both these requirements online, this was enough as per the consultant that first assisted; he insisted I visit the store separately for an upgrade. he’s manager Ntando nyembe smerking at me when I questioned the need for two appointments. Their dismissive attitude and lack of professionalism were deeply disappointing. As a customer, I expect better service and respect, especially when I'm simply seeking clarity on a pre-scheduled arrangement. This experience has left me reconsidering my future dealings with Istore Gateway. This is not the first time that I have experienced such pathetic customer service at the store and it saddens me to know that Apple would allow this affiliation with they brand. I hope this feedback prompts Istore Gateway to reassess their customer service standards and ensure that all customers are treated with the respect they deserve. The Ballito branche really offers world-class service and nothing less.
0 replies
29 months ago
Daniel Wel(HELL)lington
I'm disappointed by the company that promised high-quality products but sold me used sunglasses without disclosing their no-refund policy. The Durban Gateway branch, supposedly affiliated with Daniel Wellington, sold me a damaged product meant for my fiancé as a Christmas gift. When I tried to return it, they denied said that they can only give me a voucher and the denied to me after I accepted, despite being listed on the official site, and sold me glasses taken from the display where many people had tried them on. Please note that in the words of the Indian advisor that I spoke to on 09/12/2023 Daniel Wellington at the Gateway Mall is not affiliated with Daniel Wellington even though they listed on the site and sell Daniel Wellington, I will never buy this brand again.
0 replies
29 months ago
Hell from afrihost and Openseeve.
This company fails to fulfill their promises and seems unable to grasp my situation despite multiple explanations. They've initiated two tickets, both canceled by the OpenServe who manages the area where I live in in a freestanding house divided into units. My landlord has a fiber line, and now I require an additional ONT in my unit. Despite speaking to Afrihost advisors, Sihle, Dineo M, John.R, Kamohelo.M, I've received no assistance. I have more than 10 open tickets, and Afrihost took money for a router that's now just a useless ornament collecting dust. They've started ignoring my emails, and Preshen Chunylall from OpenServe falsely promised to resolve my issue on 6/12/2023 and visit the next day due to weather conditions, only for my second order to be canceled with no visit from the outsourced engineer.
0 replies
39 months ago
Loot.co.za scammers
On the 10th of Feb 2023 loot had a discounted set of headsets displayed on they site (Jabra Elite 7 pro) on sale for R362 marked from R3899. I placed 2 separate orders only to receive an email several hours after purchase saying that this was a mistake with just a little sorry this add was added in mistake at this price and that I'll receive a credit in 3 working days for my first order. 1) These guys took my money instantly after lying to several south Africans. 2) nobody has reached out to me I. My second order. 3) if you are a reputable brand you would live up to client expectations and provide the customer the headsets cause it wasn't the clients fault it was lots fault. This has caused me nothing but an inconvenience and all I get is a sorry. This is really the last time my friends or myself will be purchasing at Loot And I definitely will be advising the internet on this scam
0 replies
41 months ago
Disgusted with NIKE
The worst customer experience ever, I don’t normally wear Nike and now I know why. Purchasing from Nike online was the worst experience ever, they put up a discount code that you can never use in South Africa, and i call into the call center only to be hung up on and lied to that they sent us a new code. I ended up purchasing a pair of sneakers full price for Christmas this year …..let’s just hope I get it with no hidden customs charges. Sadly, one of the biggest corporates can’t get customer service correct. Please reach out to me I work for one of South Africa’s biggest BPO’s we can help you guys not loose customers if you guys even care.
0 replies
49 months ago
I’ve had an amazin...
I’ve had an amazing experience, the team understood exactly what I needed and helped in a timely manner.
74 replies
Review Distribution
5 Star
6 (20.689655172413794%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (20.689655172413794%)
1 Star
17 (58.62068965517241%)