TP
THABISO P
Active since Jun 2015
12
Reviews
0
Industries
Reviews
12 reviews29 months ago
BAD NURSERY SCHOOL
Nursery school which doesn't care about their staff members & kids. You will pay higher school fee by the time they don't give an damn about your kids. While your kid he/she got sick which is an emergency case, they rather not call ambulance, you can die by the school while teacher or assistance they saw you aren't feeling while. The family member must come & fetch you. No care at all by the school, just focus on your monthly school fees. Apartheid is still being practice at the school...I'm so happy my child left the school.
0 replies
33 months ago
DELIVERYING ORDERS AT NIGHT
Good Day, DCB Logistics manager JJ Pienaar & his team they are really really bad service logistics company. Why they allow their driver to deliver clients parcel after 6pm during winter time. I have communicated with an deliver from 12pm & he decided to do his onw things & dropping off his friend with company vehicles. Once he's done with it, he called me at 18h00 wanting to deliver my order with Candy. I personally return it as I wasn't at home, which I can't allow any man to come in my house during that time due to RSA crimes stats that are happening. I was not available at home, was only my wife & kids. When I report this driver, the feedback that I'm getting from manager JJ was will deliver next week Tuesday, which was query wasn't been attended & also apologies to the client. Even today, I'm still waiting for my order Or been called with updated. Brand Hubb Purchase Order BH4517 - Thabiso Phakoane - CA-11248
0 replies
57 months ago
BAD SERVICES
Hi, I'm so annoyed with Vuma as I've subscribed with them since last month (7th July 2021) which I paid to get fibre by my house,till today no fibre being installed. I've called their call center & customer care more than 50 times which they failed me to assist me with their project manager(Teboho Hlohlongoane) as he only replied to my mail once & when I keep on doing follow up he doesn't respond to my mails. Including the lady called Phumelele Sibisi who keep on promising & sending technicians to install fibre by my house but they fail due to the wire can't pass 3 houses. The simplest thing just to install only one pole is really an mentioned from Vuma or Britelink,so that their clients can enjoy. I rather cancel & demand my money back as I'm not getting any joy from Vuma & destroys the relationship between me & Supersonic.
0 replies
58 months ago
BAD SERVICE ON FIBRE INSTALLATION
Good Day, I'm really having problem with Supersonic as I waited for more than 14 day for the installation as the payment was received. By the 7th July I've order it & made payment & received confirmation sms & email that within 14 working days my fibre will be installed but still today is the 21st July & day 14 nothing has being installed. By the 15th July I have received call from Thinyiko that by Friday 16th, technician are coming to install Fibre which I took day off & they never peach at all, till today. If they keep on lying to their client, how can we build up trust for 1st poor service. My order/reference number is 921370000007236787 & verification code 880907. ID No. 8710115569085 Regards, Thabiso Phkoane 061 410 3950
0 replies
58 months ago
Bad Service
Supersonic call center really sucks....I had bad experience while Nthokozo Radebe, who didn't helped me with nothing & she was busy on call with me while talking with some other people. Is for unprofessional to deal up with consultant like this who shows disrespect to client while we are paying for the monthly service. Nthokozo she's so bad on communications & respecting client by listening carefully. That's the reason I want to cancel home broadband with Supersonic, I real like their are not giving their call center consultant training based on their company value with integrity & respect. She even lie to me that she will call me back even now.
106 replies
80 months ago
VODACOM FRAUD DEPARTMENT BAD SERVICE
Good Day, I'm having a problem of not reaching up Vodacom Fraud Department, I'm having a case number & they sent me an email that subscription fraud case ERM 9817059 has been confirmed as fraud on the 6th September. But when I wanna do fallow up calling them on 082 243 2082 there is no answer & they've advised that it will be removed within 7 to 14 working days. The 7th day was passed while I don't have any communication with them. Why they given their contact department but they aren't answering it, I keep on calling daily but no answer. For Vodacom sales department they are so quick to answer our calls but fraud department while some other people open account with our names, they are so lazy to act on that issue & check all things are valid by communicating with ITC check. I need speedy resolution on my fraud account as I cannot proceed with my bond application with my banker. Is day 13 now. Please contact me on 0614103950. Regards, Thabiso
473 replies
83 months ago
FNB RESOLVING LOAN CALL CENTRE - BAD SERVICE
FNB Revolving loan call center sucks. I've spend 2hrs being transferred to different department but no getting any help. What the used of paying monthly fee & owning my money but you cannot even help the client over the phone. General Enqueries they cannot even assist you & I've spoken with more than 5 consultant but all of them they are lost of what is a revolving loan. They've transferred me to loan department which I couldn't even hold on so that they can answer my call. I ask myself why they becoming so quick to answer if you need a loan but another service you will hold for 2 hours. I want Revolving Loan manager to directly contact me or I will close up my FNB Cheque Account.
56 replies
106 months ago
EXCELLENT SERVICE MIWAY
<p>Good Service by Lerato Sebeko she she'll assisted me.</p> <p> </p> <p>Dankie a lot. </p>
61 replies
113 months ago
CANCELLATION & OVER BILLING
<p>The is an emplyee called Khanyisile Mtshali who sold me LTE device knowing that I don't have coverage at my place knowing that she want intensive/commission by doing that sale. That device was on sale for August 2016 for R99 for 5gig.</p> <p>The device was returned & collected by courier guy called Sammy at Courier IT on the 25th Aug 2016. On the 22 August 2016, Khanyisile sent me cancellation form for my contract, which I sent it the same day but no cancellation never done. Is past 5 months now querying for one simple thing & I keep on receive=ing statemts even for January 2017.</p> <p>Last month I have communicated with Mosa & she advise that Khayisile never terminated my contract as is currently billing & she will send the request to management team & get respond before 24hrs, till now no respond.</p> <p>December I officially wanted to communicate to Khayisile manager <strong>Sydney Mfanafuthi</strong> & he advised again that Khayisile didn't do her job properly by termination the contract or sending my cancellation form to the right department.I even forwarded him email where I sent her the cancellation form.</p> <p>I really regret why I took up contract with Telkom if they are offering bad service like this, simple to cancel the contract. I have being misrepresented or misleading to take devices that they know there's no coverage in my area. While you can check on your system all the coverage's nation wide.</p> <p>Sydney advised that my contract will be terminated within 24hrs which is over the month now. Today on the 06 January 2017, I received statement again saying I owe R990.00 for device that I don't have. I also communcate with another manager called Msomi & he fowarded my cancellation again which I don't know whether my query will be resolve as promsied by Sydney before.</p> <p>My credit record is messing up by Telkom for past 7 months & I rather open a case & take them to my lawyers. I can't leave like this & relax while people are messing up my life.</p> <p> </p>
336 replies
119 months ago
DELAY OF DEBIT ORDERS SWITCHING
<p>Good Day Dear,</p> <p> </p> <p><br />I'm currently unhappy with your service & not dealing with some of the customer fairly. I made also several calls to resolve my matter but there's no resolution that I've got.</p> <p> </p> <p><br />On the 7 June 2016, I open FNB Cheque account which I really like your benefit & lot of people are using them. The lady asked me to provide her with my email address so that I can switch my salary & debit orders. Email was received & on the 7 June & I fill up application form for Debit Orders/ salary Switching , I have also attached my previous banker(ABSA) May statement which will show all the debits that must be taken out by the 26th of every month. Which was this following company's:-</p> <p> </p> <p><br />Capitec bank (Loan)</p> <p>Netstar (Tracker)</p> <p>Miway (Insurance)</p> <p>Wesbank (Car finance)</p> <p> </p> <p> </p> <p><br /> My cheque account was open via telephonic & everything went smooth. After 5 working days my card was delivered by my workplace. The courier guy I given him ID & Proof of residence so that I can get my card & activate it. On the 15 June I've received an sms saying my ID & Proof of Residence was incorrect or unclear,I need to re-submit it to my nearest FNB branch which I did on the 18 June 2016 at Protea Glen Mall FNB Branch.</p> <p> </p> <p><br />After being assisted by consultant I thought everything on mine is okay & my salary will be paid on the New FNB Cheque Account & even my debit orders will go through. Yesterday(27.06.2016) my service provider Capitec called me saying they never received their money on the 26 June 2016 which I told them it was Sunday & they will get their money on the 27.06.2016 which they never received even today on the 28.06.2016.</p> <p> </p> <p><br />I've called FNB call center, to investigate the matter, which I got the respond by saying will investigate your query & being supplied with reference no 949284. On the same day some lady called me & asked for account number which I supplied her with & promised that she will realise my debit orders today. But I never saw any deductions on my account.</p> <p> </p> <p><br />Today on the 28.06.2016 I've spoken with Lucky Phiri & advises me to log this query to debit orders switching department as I spoken with Ntombi Simka which she was understanding my frustration thinking FNB they won't do something like this. She told me the truth about all the debit switching rules & regulations:-</p> <p> </p> <p><br />She was reading everything that was being written by different consultant,which some are false information.</p> <p> </p> <p> Account was open via telephonic</p> <p>Your have submitted debit order / salary switching application form<br />The card was sent by courier guys to my workplace<br />SMS was sent to re-submit ID & proof of residence<br />Was submitted on the 15 June 2016. Protea Glen Mall 18.06.2016<br />Debit order/salary switching informed me & Jabulani Mall branch to contact me with debit orders switching which was lies. I never being contacted & I open the account via telephonic, didn't went to the branch.</p> <p><br />Now Ntombi informed me that to switch debit orders honestly speaking Thabiso it's take 2/4weeks & people who are saying they will do it today, they are lying. Thanks for your honestly Ntombi.</p> <p><br />Now I want FNB to take this full responsibility & be liable on the following:-</p> <p><br />Pay out the interest charges to companies that I was supposed to pay.<br />Deal with people who were lying to me & never worked on my information even called me.</p> <p> <br />I hope my query will be resolve soon. </p> <p><br />Regards,<br /><br /></p>
53 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)