BS
Brett S
Active since Jun 2015
8
Reviews
0
Industries
Reviews
8 reviews40 months ago
Thank you Takealot.com
After a horrible experience ordering online from M**ro, I thought it worth thanking the team at Takealot.com. Twice in the last few weeks I have received an order 2 days before the promised delivery date. This is really impressive, given the busy time of year. Over the last few years I have had to return two items. The return was seamless. Thank you for offering good value and being reliable. When I have needed to query anything I receive a reply within an hour or two tops. Thank you for being committed to and interested in us as customers. Whether Amazon sets up in SA or not, you will have our support.
0 replies
40 months ago
Dismal online shopping experience.
Dismal. I regret placing the order on 9 December. After payment confirmation a few days later order reflects as "out of stock". This changed to "packed". Now 12 days in still not a single reply to multiple emails sent. Multiple attempts to call, only 1 answered, to be told that it would be escalated but couldn't guarantee that it would be delivered by Christmas. Quite possible that I will not be able to give my wife her gift. NEVER will I order from Makro online again. For a company wanting to secure the lions share of the online market, they are failing dismally. The multiple negative reviews could explain why the company is struggling. Massmart may want to address the calibre of staff they appoint. Technical (IT and interface) as well as service departments are poor. Best to stick to Takealot.com.
264 replies
53 months ago
Loot not reputable
This is clearly not a reputable company. Email address returns as inbox full and phone numbers unreachable. Delivery dates on purchase changed 3 times with no communication. Still waiting on refund that was due last week. I would rather pay more and buy from Takealot who always deliver before the estimated date. Far more secure and professional.
0 replies
56 months ago
Amazing experience at Hillcrest Haval Alpine Motors
What a pleasure to deal with Mbongeni Msomi. Not a pushy salesman at all. Super professional, helpful and patient. Excellent product knowledge. Not just a "talker". He went the extra mile and seemed to enjoy doing so. Paige Gallagher was also extremely helpful and proactive. Paige was also patient when it was difficult to contact me during work hours. Thank you. #WIN
0 replies
71 months ago
Great service, product, people and systems.
After a terrible experience with the business I had been with, transferring to Afrihost has been an absolute pleasure. Assistance from real people who are patient, a system that is easy to navigate, financial transactions that are transparent and secure and good value for money. Thank you Afrihost! A company like yours restores faith in people.
0 replies
71 months ago
Host4Africa risks. . . Warning!
This is a very poorly run setup. Their administrative systems are beyond shocking! The billed amounts quoted differ. After cancelling services years ago, I have been debited repeatedly (a common complaint in other reviews). I cannot get confirmation from them that the account has been closed (after paying an amount that should not have been billed) as they now require personal details as "verification". Although this was not required when cancelling another service. Customer service is a foreign concept. I cannot get confirmation either that my personal information will be removed from their systems. This is a very suspicious setup. You run significant risks by getting involved with this "business". It was very unwise for me to give them access to my bank account or any personal information. Clearly the premise for the 3 first-name-only individuals I can apparently only communicate with via email (they do not take or make telephone calls) is that the laws (POPI, NCA, or others) do not apply to them. This must now be remedied!
0 replies
131 months ago
Telkom 9-month saga continues
A very prompt response to my first HelloPeter post initially impressed me. I should have anticipated the reality though. My email response to being told that their call to me was \dropped"included 3 contact numbers (including 1 for a more reliable network than that of Telkom itself) I have yet to receive a call or email response. To make matters worse I have since made 9 calls to the call centre (3 of which were \""barred\""after exactly 60 minutes) to be told conflicting information and have just been quoted a cancellation fee in excess of what regulation 5 of the CPA allows. Yet another debit order has been processed on my account for a landline which was cancelled 3 months ago. My 22 calls since the 14th of April have clearly had no effect on resolving a matter dating back to 8 September 2014. I am desperate to cut all ties with this company and would advise anyone to think twice before doing business with a company who is happy to debit your account monthly whether or not they are providing the service. I have duly been provided with the umpteenth reference for my post (SM122136) and will continue to update would-be clients on the saga via any platform possible."""
76 replies
131 months ago
Unbelievably Poor Service
Having handed in a faulty handset on the 8th of September 2014, and not hearing anything for weeks, we were finally told that it was not covered under warranty. After querying this, it was \escalated"and then began a 9-month saga of trying to establish what was actually happening. After dozens of visits to the Liberty Midlands Mall branch and calls to the 180 call centre"
76 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
3 (37.5%)