SM
Sibusisiwe M
Active since Jul 2015
18
Reviews
0
Industries
Reviews
18 reviews51 months ago
Outraged client
On the 20th January 2022 I purchased a Huawei Nova 9 at Telkom, Shelly Beach Express. Upon purchasing the device I was told that it came with wireless earphones, however they were out of stock on that day. I was given the option to continue with the purchase and collect the headsets later. I was assisted by a Sales Consultant by the name of Zukile at the time. The consultant called their manager and the manager said he will bring headsets with him from Durban and let me know once they are at the store. I called to enquire about the headsets and now all of a sudden that was not part of the package I had purchased. On the contract given to me there is a signed note by the consultant about not having received the headsets. I am appalled by this back and forth that is now taking place since the sale has been concluded. This is no way to treat a customer and to lie about accessories that should come with the product then say they were never part of the deal. The worst part is me having to run after the dealership for what I am entitled too and what I will be paying for as agreed upon in the contract...
0 replies
66 months ago
Disgruntled client
On Tuesday ,13 October 2020 , I had an unfortunate incident in the Westville area . It was an afternoon with strong winds and as I opened the door to enter my vehicle it was flung open by the wind causing damage to the door and front fender making it difficult to open and close the driver's door.... The following day,14 October 2020, I lodged a claim on my policy with Miway. I recieved directive to take the vehicle to Ross Champion in Pinetown where it was assessed by a gentleman who identified himself as Jay and a report and quotation for repairs was sent through to Miway that same day and I was advised to expect feedback within the following 48hrs.... The claim is being handled by Mzwakhe who did not give feedback on the said date. After many unsuccessful attempts of getting ahold of him I finally got put through, I was then accused of not disclosing certain information when I took up the policy, following which I requested recordings of that call but was conveniently sent recordings that I had not requested. It's been 2 weeks now and every time I call for feedback I am told that my claim is being sent to a claims meeting that is forever being postponed. Today I called in to ask for feedback as always since Mzwakhe always says (he will provide feedback then I have to turn around and run after him and beg for feedback on my claim), I inform him that the recordings he sent were not the ones I requested for and arrogantly he insists that they are. When I ask as to when I should expect an outcome on my claim there is no response to date. It's so easy for them to debit and increase premiums without informing clients, yet when they have to pay they go and look for loopholes not to uphold their part of the agreement. I am utterly disappointed in the service provided by this insurance company and wouldn't recommend it to anyone, infact if this claim is not sorted by Wednesday 04 November as said by Mzwakhe they will leave me no choice but to take this matter further since it seems to be swept under the carpet.
53 replies
70 months ago
Disgusting attitude and behavior from a manager
What disgusting service from the manager at Telkom in Overport City. I purchased a phone yesterday without being informed that it is not android and not compatible with certain apps. Upon returning it to exchange for a different device the manager storms off while I am enquiring him about the process of returning the device. I've never been so belittled and disrespected as a customer. I fail to understand why he feels he has the right to storm off instead of explaining the procedures.
0 replies
71 months ago
Excellent customer service
Outstandingly amazing service from Jared Pillay. From the moment we set foot into Hyundai for a quotation to the last moment when the vehicle was handed over. Such exceptional service. Even received a call a few days later to find out if everything is okay with the vehicle and if I need assistance with anything. A big thank you to such an amazing sales person with incredible people s****s and care for customers.
0 replies
71 months ago
Exceptional service
Exceptional service from Eric. I was assisted by a delightful agent who went over and above what was expected from him. Even after working hours, he was extremely patient and helpful.
105 replies
71 months ago
Unsatisfactory service
I've been calling direct axis for the past 3 days requesting a settlement letter and they are giving me the run around. In the meantime their interest is accruing daily which means I'll end up paying for more than what I was told telephonically. I'm so disappointed in the service received as I want to settle their loan immediately but they are making this impossible and being opportunists trying to extort more interest out of me.
210 replies
72 months ago
Disappointed about warranty and service provided
My car was towed on the 5th of May because of the exhaust pipe that had fallen off while I was driving. Till today I have been given the run around as to who is liable for the repair of the part. Today I get a call and I am told that Renault SA refuses to replace the part and I have to fetch my vehicle from the service center. My vehicle has been kept at Renault Durban for the past 9 days and today I get told to fetch it and repair it myself. The part in question was replaced in November 2019 by Renault Pinetown and to my understanding has a warranty of 12 months... It hadn't even been 6 months and the part fell off on its own while I was driving and now I am liable to fix it myself. What is the purpose of a warranty in that case if within the 12 months of the warranty the people liable to repair or denying any involvement. How on earth do they expect me to drive my vehicle in that condition. The mere fact that they came to tow it clearly suggests that it cannot be driven in that condition. I am utterly disappointed and enraged by Renault SA.
0 replies
72 months ago
Disgusted by behavior
I am an essential worker during this trying time and my vehicle has been towed by Renault on Monday morning as it needs repairs on a part that was replaced a few months ago but is now defective. I have been trying to follow up to find out on the progress on the vehicle and the lady that answered today was totally and utterly rude and disrespectful, she actually hung up while I was talking to her. The frustrating part is that I myself have to report to work tomorrow morning but have no idea how that will be possible if I don't have my vehicle back. It has been 3 days and I have not received any feedback at all, I am the one who constantly has to keep calling them. There is absolutely no need at all to undermine each other especially because of race and be rude...
0 replies
77 months ago
Utter disappointment in service
Been stuck at Ushaka Marine for the past 1:30min. I called miway and Nkululeko was suppose to come and assist and boost my car. When I call the him as the dispatched person to assist me he says that his jurisdiction ends in Westville. As a female I am stuck here with Noone to assist me and noone to wait with me till assistance gets here. I am utterly in the service.
61 replies
79 months ago
****** frustrated with service delivery
I am utterly disappointed, disgusted quite frankly annoyed with the service provided by this insurance company. They promise to deliver and when it comes time, give me the ****** run around. I was involved in an accident in August and yet I am still fighting with them to have my car completely repaired. They neglected to repair a part of the vehicle claiming that it was old damages to the vehicle, when I clearly stated in the accident report and to the agent that I spoke to on the evening of the accident as to how it occurred. I'm sick and tired of having to run around after the agents and team leaders trying to find out what's the progress of the claim and when they will sort it out. By the way things are going they will leave me no choice but to take legal action against them, especially since the assessor has now lied about meeting with me to assess the vehicle before it went in for repairs. It is such an inconvenience to me to have to keep running after this company to deliver on what they said they would.
210 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
15 (83.33333333333333%)