SS
sydney S
Active since Mar 2009
25
Reviews
0
Industries
Reviews
25 reviews9 months ago
Mibest interaction
Letetia van Heerden is one of the most patient, wonderful people I have ever had the pleasure of interacting with. Words cannot express how much I appreciate her handling of my claim; she is a rare find. Thank you for everything me lady.
53 replies
10 months ago
MTN is so shady
I signed up for the Superflex unlimited plan online on the 7th, was given no option for a debit date. Once I ported my number over, I called customer service and advised that they did not have an option to amend it. How does an established company such MTN signoff on such a ludicrous assumption. The agents advised me to log a complaint and I've been waiting for a response since the 7th. I guess only way to get the date I want is to cancel the plan, then reapply on the day I want the debit order to go off. This means I will be charged for 15 days I essentially won't use. Are customers really expected to pay for MTN's oversight and lack of communication? Why don't you state this upfront in your marketing, why are you being so shady? The least you could do is equip your front line adequately, is that so much to ask? It's sad to see that hellopeter is the only way to get your attention.
1 reply
11 months ago
Melon mobile falsely advertises 700 minutes as unlimited calls
Melon Mobile advertises "unlimited" calls but in the FUP states that you can only use 700 minutes. Why don't they advertise the deal 700 minutes instead of the deceptive "unlimited" calls?
0 replies
20 months ago
Discovery, discover a world of cruel injustice
An advisor selling discovery products convinced to move over to Discovery as this was "best" for me, which I did. He also suggested I move all my retirement annuities and even started the process but never finalised it but I was not made aware of this. on numerous occasions I reached out to him but he never responded. I then went to the call Centre but I was told only he can assist me. When I asked to cancel everything I was pointed to a hefty cancellation fee, even though it's their advisor who messed up. With no real option I requested for a new advisor to help me work out the best way forward. I relayed my story to him and asked that this be escalated but it seems he was only interested in proceeding, never mind my grievance. Now I remind him of the matter of my lost earnings and he tells me he cannot speak to it as he wasn't the advisor at the time. What more am I to do to get justice in this place? Am I really expected to pay for the advisors mistake/incompetence? When he probably got paid what was due to him and Discovery continues to make money off me yet they want to distance themselves from the losses I incurred at the hands of their advisor?
0 replies
22 months ago
Biggest network shouldn't equal biggest failure, pick a struggle.
I have been struggling with network connectivity for a while now, but Vodacom doesn't seem to be taking me seriously. Am now asked to move to a different area and advise if I can connect, how absurd is that. As a cherry on top Iam told I should wait 24 hours for their technicians to look into my issue, that's 24 hours of work lost. This is so frustrating.
106 replies
23 months ago
African not work like a dictatorship
AVAF has to be one of the most unreasonable companies in exitance. I got vehicle finance by them, but they refuse to change the debit order day to the date I requested. I have been paying for the past 4 years on a different date to which my salary is deposited, yet they want to dictate when to debit my account based on the salary date even though the vehicle is used for business. Very disappointed at the lack of flexibility of such a huge creditor.
265 replies
30 months ago
Discovery Invest gives an appalling customer service, be forewarned.
I had met with one of your service adviser and he advised that I will get better value in combining my RA’s and bringing them over to Discovery. I went along and took up an RA to the value of my two RA’s at Liberty and Momentum. The problem comes on my pay day and I get charged for all three RA’s. I then make contact with the adviser and he promises to get back to me. I am going for the 4th month now. As per the below mail trail I reached out to your contact center and they advised that nothing can be done and the adviser needs to sort this out. After non response from the adviser I made a decision to Cancel this new RA as I am unable to afford to pay double what I was paying. My question to you is, is it fair for me to be penalized this excessively for your inability to provide a good service? I paid in close to R5,000.00 and I must accept a penalty of close to R2000.00 because your team dropped the ball? Could you please look into the below matter and be fair in your judgement.
131 replies
39 months ago
African not go on like this
One of the worst experiences I have ever had, I requested for the debit order account to be changed and the department has been impossible. Could someone who knows what they're doing please assist. I have been requesting for the change since December 2022.
185 replies
40 months ago
Capital Legacy is a "no good" legacy!
I have been dealing with one of the worst representatives ever, for over 4 months now and my query is still dragging. I have escalated and keep being referred back to her, what's one to do to be taken seriously in this company? If I am struggling now, imagine what my loved ones would be put through if I die. To anyone looking to take up Capital Legacy products be forewarned, it could get really rough.
132 replies
43 months ago
Sharetrackin
Even thou I'm still in the early stages of my training I cant really say anything negative about Sharetrackin and I feel assured because i have a personal technician to help me. So far so good I can recommend Sharetrackin.
133 replies
Review Distribution
5 Star
1 (4%)
4 Star
1 (4%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
22 (88%)