ZM
zandile M
Active since Aug 2015
15
Reviews
0
Industries
Reviews
15 reviews15 months ago
Frustrating Customer Service Experience at Woolworths. Unresolved Voucher Issue and Poor Assistance
I’m writing to express my extreme dissatisfaction with the service I received at Woolworths Delcairn Kloof during my recent shopping trip. On this occasion, I tried to use a voucher at the till, but it would not scan. I immediately asked for assistance from the staff, but instead of receiving help, I was told they could not resolve the issue. I called Woolworths’ head office, and after explaining the situation, I was told the store should handle the issue. Frustrated, I called the store back, only to be told that they were unable to assist me and pointed me back to head office. This back-and-forth between head office and the branch was not only time-consuming but left me feeling completely unsupported and stuck in a cycle of finger-pointing. As if this wasn’t frustrating enough, the store staff then informed me that they would only be able to assist me further if I returned to shop again. This was completely unacceptable, especially considering my voucher is due to expire on the 10th, leaving me with limited time to resolve the issue. The idea that I would have to return, at my own inconvenience, just to have the problem addressed was not only unhelpful but also inconsiderate. This entire experience has been incredibly disappointing, and I am appalled by the lack of customer service and the unwillingness to take ownership of the situation. I expected better from a company like Woolworths, and I sincerely hope that this issue is addressed. Customers should never have to jump through hoops to get a basic issue resolved, especially when it involves a time-sensitive matter like an expiring voucher. I expect a prompt resolution and a clear explanation of what went wrong.
0 replies
27 months ago
Failure to keep commitments
I requested a refund on Monday and was told the refund would reflect on Wednesday morning and it didn't upon calling them yesterday they said they would escalate and call me back but I didn't receive any feedback. I called them just now and I am being told they dont have any feedback and it could take a couple of days. Dont commit to services you cant not provide. It's that simple. Order 6189762
0 replies
30 months ago
PICK N PAY A BUNCH OF *******
I placed an order yesterday and at 4:30pm. At 5:21pm the driver marked the delivery as delivered and he had not delivered it. I call the contact centre and there was no answer I call this morning, I was on hold for 20 minutes until I got a hold of someone that person said all they can do is escalate it and when I call the store they said the driver signed it out and never returned so that's basically theft. I have been sent from one agent to another and this is extremely frustrating.
130 replies
30 months ago
Rain service is trash
I have 2 routers with rain one for my family and another for myself in 2 different locations we never have any network even though we’re in 5G areas. Secondly I have requested a sim swap since August and no one has called to confirm delivery. The service is disgusting and I would not recommend it any one.
1047 replies
45 months ago
Pick 'n Pay Nightmare
I placed an order on Pick 'n Pay ASAP on the 15th at 6pm and delivery was supposed to be done on the same day @7pm. My partner and I wait and at about 9pm we are informed the order is on the way After waiting for 30 minutes we get an update that the order is at the store so we don't get a delivery bare in mind we had ordered frozen goods as well. On the 16th in the morning, the order is delivered only to find everything damaged cause all the frozen good had defrosted and wet everything. I call the call center and the agent Toni, she is rude and treats me like I haven't paid for these items or I owe them money. They come and collect the damaged food and haven't redelivered and are refusing to refund me. Pick n Pay Hazeldean Pretoria are not being helpful and the call center is worse.
74 replies
47 months ago
Computicket is trash
I booked a ticket online to travel on Sunday the 15 money left my account and there was no booking done by computicket. To date I have to deal with 5 rude agents and no refund. Their service is disgusting. Scam artists at their best
0 replies
72 months ago
I was robbed by Dstv
I was charged 780 for my April bill and I have the compact plus package. When I called to find out the couldn’t explain it to me and the consultant said it is what it is. So disgusted in the service
315 replies
77 months ago
Superbalist has disgusting service
I bought sneakers and they are a size too small I logged a return and need for the address of where they’ll deliver the correct size changed because I won’t be in the city. I don’t want a refund I just want to change the address. I spoke to Cassandra Mbonose who was extremely rude. The service is totally disgusting and disappointing.
0 replies
91 months ago
MTN IS INCOMPETENT.
I was trying to do a sim swap for my mother because she got a new sim and the old one couldn't be cut down. So I went to the shop in Cascades to request the sim swap and I was told to wait for 24 hours it would be done, waited and nothing called the call center had to wait for another day still nothing, went back to the shop and nothing, called the call center twice and nothing. I've literally given up and am going to port her number to network that knows what their are doing this is ridiculous.
105 replies
98 months ago
Incompetence of intercity
I had booked the 11:45 bus from pta to pmb on Friday the 16th firstly the bus was 2 hours delayed and had so many unnecessary stops and now 10 years later, it has broken down in Harrismith. When you call customer services they refuse to help and are rude beyond measure. I'm now going to be stranded in pmb with no transport due to the company's incompetence. I will never use this sorry excuse for transport and suggest people never ever use it.
0 replies
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4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
12 (80%)