DB
Dineo B
Active since Aug 2015
33
Reviews
0
Industries
Reviews
33 reviews4 months ago
Misconduct and Reckless Use of Company Vehicle
Their employee using a company car attempting to run over a person with it, the incident happened on Christmas day.
0 replies
4 months ago
Worst bank ever
Fnb had really inconvenience me, worse on a day I needed the money the most stuck and needed to get my car towed at night unsafe. Fnb allowed sla service provider to debit my account 10 days before the agreed debit order date as per the debit order mandate accepted through the debit order date. Worse when I ask fnb to reverse the amount I am told the service provider blocked the reversal and I must contact the service provider myself and their debit reversal debit will keep in touch to explain more however their system is down and can only talk to me after 2am. 1. Fnb is failing us, how can it allow a service provider to debit an account before the duly accepted date as per the debit order mandate accepted through their app. 2. How can fnb allow service providers to inconvenience us by getting through our accounts without our permission. I accepted a debit order for a specific date, how can fnb open a platform for the service providers to do as they please. 3. What is the purpose of accepting debit order mandates through the fnb app if fnb is not going to protect its clients. 4. A whole reversal department offline for more that 6 hours. 5. A whole fnb being over powered by service providers, can reverse amounts which where ********ly debited. 6. Why are we paying bank/service fees. Can we please be taken seriously this is totally unacceptable.
53 replies
11 months ago
*********** Employees and ****s
I am so upset, the mattress and couch hires lies. They promise and end up not delivering. I paid a deposit for a headboard during the week and communicated that I will settle the difference on Friday. I was told that the headboard will be delivered on Friday at 16h00. Thursday I called to ask for a picture of the headboard and Jandre promised to send it via WhatsApp, I never received the headboard. Friday morning I went to settle the balance, their delivery story changed and they promised to deliver today between 09h00 - 14h00. I am yet to receive the delivery when I call I am told stories. I wouldn't recommend the shop to anyone. Jandre is a **** and lacks customer services. He doesn't revert to customers and over promises yet can't keep up to his promises. There is a reason why we want things delivered on certain dates.
0 replies
13 months ago
Vodacom doesn't care- our fiber had been down for 4 full days.
Our network went down on Tuesday to date, Vodacom had not bothered to assist, logged calls. Had to make countless follow-ups without winning, we work from home and had to find alternatives because of fiber issues. Vodacom is not even bothered got off the call now and was told it is still within the SLA who in their rightful state of mind would provide such feedback when a customer had to connection for 4 full days and still being told a technician may come tomorrow. We are being disrespected and it's clear they don't want our business. I wouldn't recommend anyone to get fiber from vodacom.
159 replies
25 months ago
CSI *****S AND HIRES *********** STAFF AD BULLIES
CSI employs ***********, bullies, and ****s. I have been dealing with Llewellyn Van Niekerk and Carlo Coello. I have made payment arrangements that my invoice will only be paid on the 15th of each month. I was told by CSI that since invoices are due on the 1st of each month then a fee of R21 will be added to my monthly invoice to cater for the delay. I agreed and have been paying my invoices with that additional amount accordingly. On the 7th February 2024, I received a statement with a R500 figure reflecting on the statement and since I was not aware of it, I then queried it and was told that its for handover amount. That response was sent on email. I asked what handover as despite the R500 that was added ********ly the figure on the statement was current. They couldnt respond further and to my surprise that handover was submitted to a government ombudsman which charges zero fees for its services. To date their ombudsman has not yet responsed to them. On the 27th March, I received another statement with the invoice for April 2024 as well as that R500, I still queried the R500 and thats when I received an invoice. So with CSI, they sneak figures on our statements and almost 2 months down the line they decide to send through an invoice. You should see our yards. I constantly call private gardners to cut my lawn but CSI is there to assist and collects monthly levies and even *****s because if one does not check statements it means they will get away with their *****ing tendencies. There was a time I used to pay my levies in advance to cater for about 5 - 6 months but it became strenous as on top of that had to still call private gardneres to come cut my lawn yet CSI is there with our money. Today, CSI decided to send an email to Community Scheme Ombuds Service to lodge an application against my name. Guess what on the statement their R500 which they cant account for as well as the R704 monthly levies which are due on the 1st of each month which was yesterday and since I have made arrangements to process payments on the 15th of each month. I struggle to come to terms with how CSI works but all I can say its it fails to do the needful which is to look after our estate and make sure that we stay in a very neat complex, its a mess in our complex. We leave with snakes yet CSI takes our money and also *****s more. Their employees are clueless and quick to attack and write senseless emails.
0 replies
27 months ago
HORRIBLE AND *********** CONSULTANT PEGGY
Good day, I lodged a query with FNB on the service fees charged of over a R1000. On Monday, the 29th January 2024 at 8h18 I was talking to a consultant by the name of Peggy Marumo/ Marungwa and stipulated my query to her and she advised that she will lodge the query with the service fee reversal department. To date I have not heard anything from her. During the week I kept in touch on the secure chat and was advised that the turn around time to close of the reversal of the service fees is 5 working days. I spoke to Peggy at around 8h00 on Monday and as I type this the query is not yet closed. Today at 16h07 I tried calling and was put through to Queen who mentioned that she is transferring my call to Peggy and unfortunately could not get through until the phone was hung up. I called again and this time was assisted by Nonhlanhla who also tried to reach Peggy and was told that she has already left for the day. I dont know if FNB will ever assist me with this matter. I have been FNB's client for years and if they no longer want me as a client they must communicate so as Peggy also made threats on the call if she can close the account or not. Can FNB reverse those service fees as I am not in a position to pay over R1000 service fees. Regards, Dineo
58 replies
39 months ago
Assupol Life
<div>It's a scam, it deceives people. When they sell their policies and even on the website it confirms making payments withing 24-48 hours. We lodged a claim on the 24th January online and again on the 25th January by email and also spoke to one of their consultant who requested that we send the documents to him directly so the claim was lodged in 3 methods but to-date we still have not received anything. Basically we are stranded ro bury our loved ones. We called this morning around 8h00 to make follow ups and we were told that the case will be escalated and a consultant will revert back to us. 6 hours down the line we still have not received a single communication from Assupol. This is ridiculous and it shows that assupol doesn't give a damn about its clients. So now pushes one to borrow money.</div>
396 replies
46 months ago
INAPPROPRIATE TRANSACTIONS, EMPTY PROMISES AND LIARS
FNB is taking advantage. There have been inappropriate transactions on my account and lodged a complaint on the 29th June 2022. I spoke to Danisile who confirmed that my query will be attended to and I will receive the funds by end of the day on the 29th June or the next day. To date I still have not received any funds and I lodged a query again and spoke to Dimpho yesterday who confirmed that he was made aware of the issue the first time yestedrday when he received the email from Danisile, the same person who promised to assist me on the 29th June 2022. I requested Dimpho to provide clear feedback and the turn around time re the matter being finalized. He said he is not sure but will ensure that my case receive the required attention and I will get a confirmation sms which he was not able to confirm when I will get such sms as those are generated by the machine. We had to hang up as the sms was not coming through and had an exam in 15 minutes. To my surprise the ony sms I received from fnb was to rate the service with the consultant so this means that fnb is not prepared to assist me. I have been loyal to a bank which doesnt care. 2 years back it declined my home loan and got offers from other banks. I am moving to the bank that gave me a home loan. Before doing so can fnb refund me all the inappropriate transcations I lodged a claim for.
134 replies
48 months ago
DOESNT CARE ABOUT ITS CUSTOMERS
My car got stuck on R80 highway on the 16th April and was towed the sameday to Nissan in Sinoville. Monday the 18th was a public holiday. The 19th in the morning I passed at the dealership to check if they have already started working on the car. I was told that they had several towings that came through over the weekend as soon as they get to it they will call me. The 20th I called to follow up and was told they are still working on the car. The 21st samething, the 22nd I get the same feedback. I am the one taking the initiative to call nobody in the dealership bothers to update me. On Sunday the 24th I write to their DP and he reverts back by saying they are still busy following their processes and I am more than welcome to call Nissan SA for further assistance. I am stuck at home attempted to go to work with taxis and it doesnt work. I have to commute in 4 taxis. The dealership is in no position to give me a courtesy car until they find out what the problem is on my car. I reached out to Nissan SA this morning was told that the dealer advised them that they only managed to check my car on the 20th but only logged a call for further assistance on Friday. Nissan SA and the dealership in Sinoville is unable to give me a courtesy car in the meantime. I am getting emails from both telling me that they are following their processes which they themselves do not know when they will remedy the situation but as soon as they are ready while dragging their feet and I am unable to get to work they will call me. I must just wait. The car is still new and under warranty I dont know whats the hold up? Can I please be assisted. Actually this is a norm I encountered the same problems with the in January 2020 3 months post buying the car.
148 replies
67 months ago
Bad Administration and Disrespect for Tenants
Zelri properties only prioritizes signing off tenants then thereafter it just messes up one’s life. I signed a lease agreement January 2019 to move in Feb 2019. The application process went off smoothly. The nightmare started off when I moved in Feb 2019. The apartment had lots of faults and I did notify the office on the 31 Jan 2019, but nothing was done. The apartments didn’t even have bulbs all the rooms and I was told it is my responsibilities to purchase those. I did not complain and continued to purchase where I can and clean out the apartment as it was not in a good condition. Another nightmare commenced on the 15th Feb 2019 when they incorrectly debited my account and charged me for a bachelor flat instead of a 2 bedroom, I took the initiative to notify the office but instead of sorting out the issue the 5th March 2019 I received an sms with warning of paying half of my rent, the 14th March 2019, I then received a letter of demand all of these came after me notifying them of their fault but nope no one was willing to take the blame and sort out my issue. I have email trails of all of these struggles. 7 May 2020 I sent out an email to notify the office that I will be moving out on the 6th June bearing in mind a 30 days notice. The 6th June 2020 came and I had to vacate the apartment altogether. Zelri properties was not ready with the exit inspection, such an inconvenience. That forced me to schedule a date to do an inspection with the care taker for another time. I now had to drive 110km one way just to conduct the inspection, the said inspection was done on the 11th June 2020. 3 August 2020 I sent an email to follow up on my deposit refund, I did not receive a response 14th August 2020, a follow up email, still no response, 18th August 2020 a follow up email, still no response, 21 August 2020 a follow up email still no concrete response. 10th September a response just mentioning they will check the repair invoice so they can process. It’s the 1st October 2020. I still have not heard from Zelri. I don’t know what to do to get my deposit. I have exhausted all channels of communications. Its clear that they don’t want to pay me. They must just say so.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.0606060606060606%)
1 Star
31 (93.93939393939394%)