TD
Thabiso D
Active since Aug 2015
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
Capitec System Failure Left Me Without Access to My Money or Support
Today I had a terrible experience with Capitec. I was at the Ebony Park Pick n Pay ATM trying to withdraw money sent to me via Cash Send. The ATM did not dispense any cash, yet when I checked my Capitec app, the transaction showed as redeemed. I immediately contacted Capitec for assistance, but I was not helped at all. The consultant, Siphokazi, bluntly told me there was nothing she could do other than having to wait for 7 days. Despite explaining that I urgently needed the money to buy food for my household, I was told I must wait 7 days for an investigation to be completed. I am literally left without food because of Capitec’s system failure. To make matters worse, I had to request another Cash Send just to test whether my money was blocked or if the ATM might dispense it to the next person. This resulted in additional charges, which I should never have incurred in the first place. The second withdrawal worked, but that does not fix the original issue. It is unacceptable that customers must suffer, starve, and pay extra fees because of system or ATM failures. Imagine having to get more money sent to your account, just to make another Cash Send, simply to ensure your original money isn’t accidentally taken by the next person at the ATM. This is absolute insanity. This was pathetic service, and I am truly disappointed in Capitec. I have never experienced this level of disregard with FNB or Discovery Bank. They understand that customers’ money and circumstances matter. Capitec seriously needs to do better
0 replies
5 months ago
Williams Hunt Midrand Sold Me a Defective Peugeot 2008 GT (2022 Model) – No Mobility Assistance and Constant Repairs
I am extremely disappointed with the ongoing treatment I have received from Williams Hunt Midrand. I bought my Peugeot 2008 GT, 2022 model, brand new, and within 2 months of purchase, it already started giving me problems. Since then, every year I am forced to return the vehicle to their dealership, not for routine servicing, but for repairs due to the same recurring mechanical faults. I am currently stranded with no mobility, and Williams Hunt still refuses to assist me. They informed me that to get a loan car, I must pay R2,500, which I simply do not have. If I had been sold a non-defective vehicle, I would not be going through this ongoing trauma, stress, and frustration. Despite the vehicle being under warranty and despite the long history of repeated issues, I am paying for a car that I cannot use at all, including my monthly installment, insurance, and tracker fees. Since the car was taken to their dealership on 24 November 2025, I have received no communication or update. I only received one update on 25 November, and then complete silence. I eventually had to go there in person just to find out what was happening, something that should never be necessary when my only vehicle is in their workshop. This experience has now reached a point where I am starting to develop hatred for the Peugeot brand, purely because of the poor service and lack of accountability from Williams Hunt Midrand. I am spending a fortune on Uber rides because Williams Hunt refuses to provide proper support, Mobility assistance, or accountability. Their lack of communication and failure to fix the same problem year after year shows complete disregard for customers. I urgently request intervention and a full resolution.
0 replies
5 months ago
FNB ***** Department Kaak Service
Phoned FNB department seeking for assistance but unfortunately I got what I never expected. Vhonani has been the ****test misrepresentation of the brand. Upon asking him for the reference of the call, he terminated it. The issue I faced was with regards to the payshap payment which never reflected to my other bank. It's unfortunate I used the same reference but him having to ask me if I'm aware that I'm talking to a ***** department was really unnecessary. If this is how FNB ***** department treat the brand's customers, I think I've secured my money not in a safe space.
53 replies
53 months ago
What A Rude/Pathetic/Poor Service I Received From Motshidisi
My account was in arrears with R839 in addition to the monthly installment and an arrangement was in place and they debited all the amount which was due to them, but right now I am getting surprises that my account is still active when I asked for a paid-up letter!!! This is really ridiculous!!!! You can't be telling me there's still an amount due whereas you debited my account. You can't be putting me at fault for your internal system errors!!!! I want my paid-up letter as a matter of urgency and should I not get any response before the closing of business today, I will have no choice but take this matter further. Firstly I'm gonna take it to social media, then NCR and the newspaper. I will also involve my legal team as well as the relevant authorities.
106 replies
54 months ago
Never Port To telkom, I regret doing that and I don't want you to go through the same
I really regret having ported to Telkom. I've been their member since 2013 if I recall correctly but in the past year and now I really regret why I decided to port to them. My network is always down and been always phoning them for assistance and even to date they still can't resolve the issue. Few days ago I received and sms advising my issue to be resolved and even to date I still have the same kaak issue. I wouldn't advise anyone to join them coz you will regret. You can't be spending months and months on a service provider which can't resolve the issue of it's products. I can't receive calls nor receive messages. The network comes and go. Back in the days they used to refresh my sim services when I raised the same but right now, it's just ****. I now hate it!!! Will be porting back to MTN should they fail to resolve the issue before cob today!!!!!!!!!!
0 replies
58 months ago
What A Disgusting Service!!!!!!!!!!!
What a pathetic service from Wonga. I had a loan with them and it was settled in full through a debit order and according to them they are saying they can't see the funds from their side. It is funny that the mandate I accepted from my bank has the same reference that debited my account. I sent them all the required documents and still I am reflecting as if I still owe them. Should this matter not be resolved before COB today. I am going to take a further legal action against them for they are ruining my credit score. I am now sick and tired of having to phone them now and then as it is costing me a lot as their customer service is good at providing a poorest service!!! Today marks day 8 since they debited my account and still my profile with them says I still owe them. I even tried phoning my bank to find out where the money went and they said it went to wonga and I even asked to assist with a reversal so I may be able to do an eft and they told me they are unable to do so as Wonga has blocked them as I have accepted the mandate and the EFT advice was from their staff member. I even went to the fnb branch so they can assist with the matter and still they told me the money went to Wonga. The funny part about one of the wonga staff members, is that she couldn't distinguish between a reference number and an account number and according to her is that she said, "That is not a wonga account" and that time their wonga debited my account with that reference! Right now my expenses have increased on the ITC because of them. Like I said, should this matter not be resolved before COB today, a legal action will be taken against you!
212 replies
60 months ago
Day light Robbery By Webafrica
You suspended my services. You do not want to double debit my account in the next run when you debit for June. You do not want to cancel my services even if I said I am willing to pay for the number of days I was connected until you suspended the services yesterday. As per your Moegamat I am expected to pay for this month and next until you terminate the services. One other thing is that she advised the sim will be cancelled before June which contradicts with what she previously said. The question is why should I pay for the services I do not have access to?
0 replies
67 months ago
Poorest Service Ever!!!
Prime Meridian Direct is the worst insurer ever!!! I was involved in an accident. Reported the matter and they assisted. Then after having fetched the car from the repairer, it broke-down before I even got home and their repairer fetched it the next day. Right now, they don’t want to pay for something which resulted from the accident. One of the issues I raised when lodging a claim is that the car is overheating and even when I fetched it from the repairer, the same issue happened while I was on my way back home. Right now they are running away from their responsibility saying the issue was not accident related and that it’s consequential. I wouldn’t advise anyone to go for them to go for these crooks. Today marks day 39 without my car and never have I skipped a single service for my car and it was last serviced on the 25th of July 2020 and the accident happened on the 31st of August. It also came to my attention that one of my cousins had a bad experience with them!!!
212 replies
73 months ago
Worst Customer Service Ever!
I registered my rain profile using a passport since my ID was stolen. During rica process I had some issues. I then logged a case with them and had a chat with one of their agents and the agent advised to assist with a refund since I will need to get a new sim from them and have a courier company assist with Rica and to date I still haven't received my refund as yet. They tried to act innocent on Twitter by replying to my tweet but as for my inbox they went silent. I regret the decision I made by wanting to make them my service provider. Word of advice, stick to your service provider and I wouldn't advise you to go for rain as you'll regret your decision and I am not the only one complaining about their poor customer service.
0 replies
80 months ago
Poorest Service Ever.
I am now sick and tired of always having to have my services disconnected while you guys have debited all the amount due to you and I won't allow you to always take me out of budget by having to buy unnecessary airtime for your long calls with no resolutions. I phoned 4 times this month for you guys to advise as to why you are always disconnecting my services and the stories you guys gave me have been different at all times. I won't allow you to take any advantage of me and I want my services reconnected before 12pm today and should you fail to do so, I will escalate the matter with other parties and also send post screenshots of the SMSs you guys have been always sending me with different amounts!!! If ever you have issues with developing a reliable system or being unable to fix the logical and technical errors it may have, then I will have to come look into that so I have my issue resolved for I can't keep having unnecessary expenses every week.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
10 (83.33333333333333%)