Active since Sep 2015
9
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9 reviews2 months ago
Poor Customer Support
I have been trying to create a Virtual Card, that they talk so much about. Message from the app is "Compliance Check etc" I actually went into a branch and then spoke to their Digital Team. Was promised that all will work after 24hours. That was November 2025. It never did work. So started a chat this morning using the App. First consultant was working on it for more than 15 minutes when my app timed out. Got back in and the chat was not saved. So started to wait in a new queue. The next consultant did not even understand my problem and shared how to create a Virtual card. I explained my problem. And she said hold on. Then ended it after a few minutes. I went back into the chat and waited in the queue. And the most amazing thing happened. That same consultant that had ended my chat was back on. Once she realised it was me again she ended the call. If anyone from Standard Bank cares I have her name. My. Next question is whether anyone at standard cares enough to help me or should I move to another bank. The choice is yours standard bank.
56 replies
54 months ago
Highly rated Roofing Solutions
During the Hail storm on Friday evening, 5th November 2021, a barge was broken off and water came into 2 rooms as the valley was blocked by the hail. Steve came through on Saturday and provided a quote to replace the barge board, replace others that had been damaged in the Hail Storm of 2012, in addition he provided a waterproofing solution for the valley which has been a constant problem. His solution is different to other providers in that it stands up to the next storm. I am very impressed by Steve's and His Teams Competence, professionalism and quality of workmanship. Highly recommended for any roofing problems that you might have
0 replies
55 months ago
Throttling of Download Speeds
I am trying to figure out what the 5G Sales Pitch and the Home Premium Cost of R999 Monthly is about. I initially got Speeds of between 30 - 50 mbps. When I downloaded Videos for Offline Viewing it used to download at between 1 - 2 mbps. This I could live with. I have now installed the Device Outside as windy days would affect my internet connectivity. Daily speed checks show that I get over 100 mbps. Now my downloads speeds do not exceed 80kbps. Ranging from 40 - 80kpbs. This is very very frustrating. Its not just at a certain times of day, its all the time. Now why would Rain be throttling my download speeds? and what am I paying for? I in no way have I even exceeded any Fair Use limits. This seems to be just for video downloads. Other downloads seem fine including streaming.
530 replies
69 months ago
Short Shipped Resolved
I had Ordered 2 phones from Takealot. They supplied 1. I wrote a 1 star review on Hello Peter as I was finding it so difficult to get hold of someone to help. I have deleted this review now. I was told by the Lady at the Pickup Point to log a return, which was the wrong thing. So dont do that. I could not get hold of their Customer Service Centre by phone. Sent them an email on Wednesday and the issue was resolved by the following Monday. This was my first experience with a Short Ship from Takealot after 100's of orders. Took them time to investigate and finally confirm that it was short shipped. Find it strange that I had to make a noise about. Short story, I was given a credit. Issue is now resolved. Was painful while it lasted though. Hope you dont have a similar experience.
0 replies
69 months ago
A Big Thank you, Especially to Heidi
I lost my Mum last week. AVBOB were REALLY there every step of the way. from picking up the Body at Hospital all the way to Cremation. They made the whole process as manageable. A Huge Thank You to Heidi from the Edenvale Branch. She must have a Heart of Gold, caring for every single one of her clients like they were the only ones. Thank You Heidi. I will never forget your Help and Assistance during this time.
53 replies
69 months ago
Short Shipped Order Not resolved
I have used Takealot for many years now, with what I think is hundreds on orders. Not once have I had an issue, until last week Friday. I ordered 2 Samsung A51 phones on Wednesday 5th August. Order #75448923. I received an sms and an email on Thursday that the order was ready to collect from Edenvale Pickup Point. (I stopped home deliveries due to the pandemic) I went through and collected on Friday morning. When I got home, I opened the box only to find 1 phone in there. So I drove all the way back to the pickup point. When I got there, I shared with the Lady there that there was a phone short. She informed me that she cannot help and that I must log a return. This I did in the parking lot. In the comments section I highlighted that this was not a return but a short ship. Now starts fun. I received an email (automated) stating that they were looking into it and clearly stated that I should send the barcode of the product that I had received. So I replied with the same comments that I had added to the return and added pictures on the box with packing material and just 1 phone and included pictures of the stickers on the box. I later received an email asking me to rate Olwetu NHOSE. I had received no correspondence from anyone from Takealot. Yesterday(10th Aug) I received an email, and all it said was "Hi Morgan, a quick update on your return and then listed the Edenvale Pickup Point and hours. Thats it. Nothing else about them understanding that the order was short shipped. So I contacted their help email address with my problem. Its been many hours and still nothing. Not even acknowledgement from a "human being" that they have received and are looking into the problem. If my credibility is doubted, I am willing to take a polygraph test. In addition maybe you should do one for whoever packed this box. AND if I followed the wrong channels by logging a return, then maybe your staff need better training. Forget to mention, its Tuesday 11th August and their call centre number does not work. Just states hours of operation and hangs up.
0 replies
117 months ago
Friendliness, Professionalism, Customer Service Focused and Quality Workmanship
<p>What a positive and pain-free experiernce this was after my car was damaged in an accident.</p> <p>Once my insurance had approved the claim, Renew-It Edenvale called me to make the booking.</p> <p>It was positive from the start, starting with the friendly Reception, to the Car getting admitted, to the drop off by Renew-It. No sooner was I home, I received an sms and email informing me that the car had been checked in.</p> <p>There after it was constant updates via SMS, Email and phone calls from Happy (Customer Service Agent).<br />I knew that I had nothing to worry about.</p> <p>Once the car was ready to be collected, Happy called me to let me know that I could come through to collect. I asked for a pickup and she gladly obliged.</p> <p><br />The Inspection and sign off went as expected. During the inspection, I don't know why I was actually surprised at the quality of the repair, but I was. (I do. Unpleasant experiences in Lenasia a long time ago)<br />It was so well done that I could not have asked for better.</p> <p>Imagine my surprise this morning (Saturday 17th September 2016) when I opened the bonnet to check the Water and Oil in the engine, only to find that they had put in a new engine as well. Just kidding. But they cleaned and polished it. That is going beyond.</p> <p>I am truly impressed at the level of Friendliness, Professionalism and Customer Service Focused attitude of ALL at Renew-It. I was even given a little bottle of touch up paint for which I am so grateful for.</p> <p> </p> <p>Thank you Renew-It Edenvale for such a positive experience.</p>
53 replies
123 months ago
System Failures for Contract Cancellation
I have been a MTN Customer since the very beginning and in all that time I have been very happy with the service that I received, until now.<br> My Data Contract was up for renewal / cancellation in October 2015. As I had access to an ADSL which better served my needs, I no longer needed my Data Contract.<br> My first stop was to the Karaglen Franchise. I filled out the cancellation forms on 8th September 2015 with a promise that the contract would be cancelled by the end of October.<br> Towards the end of October I called MTN to follow up. I was informed that they were still waiting for the fax copy from the Karaglen branch with a promise that they would follow up and the contract would be cancelled.<br> Come Dec and Jan 2016, I was still being billed. I visited the Kollanade branch and it was recommended that I fill in new forms which I did on 7th Feb 2016. <br> This morning I followed up with MTN. They could not even find the ref no on the system. Now I have a new ref no and a wait of another 30 days and another month of being billed. <br> <br> So what should have ended on 7th March is now maybe 1st April 2016.<br> <br> What is not working at MTN? Will my cancellation request be honoured?
75 replies
129 months ago
Review of Premiums
I needed a review of my Premiums. Tebogo was the consultant that I worked with. It was such a pleasant experience. It felt like I was chatting to a friend. Thank you Tebogo.<br> <br> The good news is that my premiums were adjusted to my satisfaction.<br> <br> I have been with MiWay since 2009 and I am extremely happy with their level of Service, Professionalism and Competence. Doubt that I would ever consider another company no matter what they are offering.<br>
75 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)