KB
Kevern B
Active since Sep 2015
27
Reviews
0
Industries
Reviews
27 reviews4 months ago
Defy and Makro ******* service, pathetic ethics
DEFY AND MAKRO CENTURION … your after sales service is shocking, non existent… a repair reported to Makro Centurion on 10 December, early afternoon to date is still not sorted. Between Makro and Defy, each one blaming the other for delays , I have called, emailed, been told I will receive a call back to let me know the outcome … nobody bothers to call me back … I receive “apologies for the delay”emails from Makro Centurion … Defy escalate every query on the spare part since reporting it… nothing is done, the technician is just as useless . Oh my goodness .. I will never buy another Defy product nor will I buy from Makro again!
0 replies
4 months ago
Makro and Defy ******* service
DEFY AND MAKRO CENTURION … your after sales service is shocking, non existent… a repair reported to Makro Centurion on 10 December, early afternoon to date is still not sorted. Between Makro and Defy, each one blaming the other for delays , I have called, emailed, been told I will receive a call back to let me know the outcome … nobody bothers to call me back … I receive “apologies for the delay”emails from Makro Centurion … Defy escalate every query on the spare part since reporting it… nothing is done, the technician is just as useless . Oh my goodness .. I will never buy another Defy product nor will I buy from Makro again!
56 replies
8 months ago
Discovery life **** and heartless approach.
I approached a broker for life insurance with dreaded disease coverage, no medical required as I had a valid medical with my professional license. I was required to answer a call questionnaire with a consultant, this I did honestly and with integrity. I had been denied by another company based on their questions however discover through the broker accepted my business. I needed a life threatening operation covered by this policy and the dreaded disease cover, I called the broker who sent me forms to complete and advised me to have the life threatening operation. I was advised to send the post operation report should I survive, I survived. This is when the nightmare began. The broker stopped communicating, he vetted his calls and basically stuck his head in the sand. I was handicapped with no cover and he did not care. When I finally received answers from Discovery they advised I would not be paid out on the doctors report and the input from the broker. I managed to see the doctors report, it was incorrect and the doctor admitted so in front of a witness. He said he would alter the report however he did not do so. #Discovery chose to not pay despite the proof, the broker disappeared and I was left to try and survive. When I app**** for the cover I made it clear I could not have the operation unless all was in order, I was advised by the broker it was. He ****, he deceived me as did Discovery. This is disgusting corporate bullying and very heartless and selfish. Message me for the details if the broker to stay away from, do not get ****med like I did.
0 replies
8 months ago
Disgusting service with no support when it counted.
Contacted the owner advised I need a life saving operation. Went through the motions and advised I was covered for the procedure through the scope of the policy. Made it clear I can’t do the procedure as I needed to be covered due to financial reasons. Advised there was no problem, I had taken the policy out through this company and with their advice. Post operation I was advised to send the post operation report, the specialist did so. I began waiting for the payout as I was disabled and recovering. The owner and his brokers stopped taking my calls, then began vetting the calls. I was advised I would not be paid out and the claim not honored. I was told that I did not disclose info, HOW CAN THAT BE WHEN I WAS SOLD THE POLICY THROUGH THIS FIRM AND I ANSWERED THEIR VETTING ENTRY QUESTIONS TRUTHFULLY, This company, broker did nothing for me, THEY TURNED THEIR BACK ON ME and together with Discovery life they hung me out to dry, left me for financial ruin in the most heartless manner. To date I have had no answers?
0 replies
8 months ago
DISCOVERY dreaded disease non payout and heartless attitude.
Took out Life cover, went through all the steps, took the questionnaire and answered all questions honestly. I then need a lifesaving operation for a dreaded disease that was part of the scope of cover. Approached the broker who sold me the policy, he sent me forms and advised to go for the operation. Post operation he asked for the post operation report. Time went by, I was waiting for the payout. The broker stopped taking my calls, he then vetted my calls. I then found out DISCOVERY was not going to pay. I begged for answers. Apparently, the doctor gave a report, he would not let me see the report. When I finally read the report in was not factual. In front of a witness i confronted the doctor who admitted the report was incorrect and that he would correct it. He never did. The report said that he the specialist doctor had treated me in around 1970'S or so and that I had some sort of heart disease back then. He Put this nonsense in the report; I ASKED HIM TO SUPPLY THE PROOF AND SUPPLY THE REPORTS. Infront of a witness he said he could not and again said he would change the report. Well, he did not, he refused. Perhaps he was embarrassed. I conveyed this to DISCOVERY who chose to side with the doctor and not payout. I sent letters and proof to back up my claim yet they simply would not budge. I ONLY DECIDED TO GO FOR THE OPERATION AS I WAS COVERED, WHEN THE PAYOUT NEVER CAME I WAS FINANCIALLY BROKEN AS I HAD NO MONEY TO GET BY. DISCOVERY DID NOT CARE IN THE LEAST, THEY WERE HEARTLESS ABOUT IT AND VEEY MATTER OF FACT ABOUT IT. I firmly believe the broker also had a hand in it. Who know perhaps the specialist doctor and the broker get kickbacks for claims that DISCOVERY can get out of. I have never lost faith in humanity as much as I have now with the way companies and doctors are willing to fabricate lies and see a person suffer.
319 replies
10 months ago
Vodacom useless group?
Vodacom Fiber what can I say other than a bunch of *********** useless individuals. From the help desk to the technical to the accounts, useless useless useless standard phrase, I’m sorry. They cut me off for no reason, my account is on a debit order that I supposedly did not pay? I won’t bore you with their pathetic excuses other than they can stick their useless service. You bunch of clowns will never see my business again?
112 replies
13 months ago
Barloworld Toyota centurion, terrible service
They delayed me bringing in my car as there was a service part on order. Took it in on the booked date, car not done as the spare not there. Over R1500 in Uber fees. Spoke to the dealer principle and service manager, they did not care except for feeble excuses and backtracking. Customer means nothing. Service adviser useless. Tried to buy a Prado, told not to bother as the eating list to long, tried to buy a GR Bakkie, salesman tried to sell me another model in the floor. Walked out frustrated.
0 replies
17 months ago
Cold approach??
When my daughter was Called one of us as parents was asked to leave? When I walked past others I pointed out that there were many couples with kids, I was barked at “ she is 5” looking around I also witnessed other older kids with both parents. I lodged my concerns, the Matron came to see me and explained that in the adult ward only one parent permitted. My daughter is not an adult. I explained I did not accept the way I was spoken to? It ment nothing except a feeble apology and an enforcement of the rules. I explained I took time off work to support my daughter and the concerns I had which fell on deaf ears in a non empathetic approach….. another enforcement of the rules and a hard stance despite my valid reasons. The matron gave me a solution that was? well you can come in one at a time. I dismissed her as I was not prepared to have her anywhere near me with the cold heartless attitude she delivered. I informed her that she listens to speak and not to hear? In the whole process it took unpleasantness to bring about discussion, I asked her why the attitude and the rough handling of us instead of open dialogue and listening to us. In the end there was yet another closed response that really irritated me to the point of not wanting to have anything to do with her or the situation. South Africa is sadly a cold place?
0 replies
18 months ago
Lack of empathy?
<div>Sadly we had to cancel our daughter going on one of their tours due to very real safety concerns. I asked for assurance that it was safe to send my daughter to Egypt despite the negative safety concerns. They avoided the question and replied with anything but what I was asking. Despite the concerns they refused to return my deposit. This year they are doing a trip to Japan, I have no problem sending my daughter there however due to their closed mindedness I will not and have a very disappointed daughter. Not sure they care given the lack of concern for my very real concerns sadly rendered. A sad day?</div>
0 replies
28 months ago
Weelee Wasting customers time and money?
Went onto their website, operating hours states 9am to 6pm. Drove a long way to get their only to be met by arrogant security guards gesturing that the place is closed while lounging in their chairs to lazy to get up? Certainly will not see my business, we rushed there to specifically see a car they advertised?
387 replies
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