Nanai S

Active since Oct 2015

Reviews

Industries

Reviews

18 reviews

4 months ago

Good service received

I would like to sincerely thank Bedcraft Crafts for their outstanding service. From the very beginning, their assistance and guidance made the entire process smooth and stress-free. My first order was handled with such care and professionalism, and delivery was seamless. I especially appreciated the flexibility they offered with the exchange option—it truly showed their commitment to customer satisfaction. I am genuinely grateful for the excellent service I received and would highly recommend Bedcraft Crafts to anyone looking for a quality bed and a hassle-free experience.

0 replies

Old Mutual

7 months ago

Old Mutual Closed My Account but Is Withholding My Money – No Refund Since 30 December 2025

I am extremely dissatisfied with the service I have received from Old Mutual Money Account / OM Bank. My account was closed by Old Mutual, however funds later bounced back into the closed account on 30 December 2025. To date, Old Mutual has not refunded my money, and no one is taking accountability for where my funds are being held. Old Mutual requested documentation in order to process the refund. I submitted all requested documents, including: Copy of my ID Bank statement Confirmation of my bank account details for refund purposes Despite this, there has been no refund and no clear explanation. On 5 January 2026, a consultant named Zanele emailed me advising that I should complete a closure form and reopen the account. I responded clearly, stating that: I am not requesting to reopen the account I am requesting the refund of my funds that are currently sitting with Old Mutual On 7 January 2026, I contacted the call centre and spoke to Khanyi, who provided me with reference number 1***2 and promised a call back with an update before the end of the day. This call back never happened. I have received conflicting information, broken promises, and no accountability. My money is being held without explanation, timeline, or resolution. This experience has been exhausting, stressful, and completely unacceptable for a financial institution. A bank cannot withhold a client’s funds indefinitely or force a client to reopen an account to access their own money. I am requesting: Immediate confirmation of where my funds are being held Immediate release and refund of my money Clear communication and accountability If this matter is not resolved urgently, I will escalate it to the Ombudsman for Banking Services and the Financial Sector Conduct Authority (FSCA). Old Mutual’s Money Account handling of this matter has been deeply disappointing.

1 reply

DPD Laser

8 months ago

Worst Courier company.

I am extremely frustrated with this courier company. My package, ordered on 20 November, was promised for delivery on Thursday. I received a phone call from an agent confirming that a driver would arrive before the end of the day. I stayed home all day to accommodate this delivery, as I had business commitments that I had to postpone. No delivery occurred, and despite requesting a specific delivery time, nobody followed up. I later received incorrect communication claiming I was “not available,” even though I had spoken to an agent on Thursday afternoon and was reachable on my phone at all times. On Friday, I was not at home physically, but I was available by cellphone, yet no contact was made. I am also not available on weekends, but they attempted to hold me “hostage” for a weekend delivery. I sent multiple emails, including a detailed escalation requesting direct intervention from management or executive level, specifying that I would no longer deal with frontline agents due to repeated failures. Despite this, I have received no response, no delivery confirmation, and no accountability from the company as of 11:46 today. I even requested that my package be delivered Monday after 10 AM with a confirmed delivery window, yet still received no acknowledgment. This is no longer a simple delivery issue — it is a complete failure of service, communication, and accountability. This order has now been pending for over a month, and I am left with no choice but to escalate formally to the National Consumer Commission, as this company has ignored all attempts to resolve the matter internally. I strongly do not recommend this company to anyone who values reliability, communication, or professional service.

0 replies

Adidas

8 months ago

: adidas SA – Month-long delay, failed collection, refund refused

I am extremely disappointed with adidas South Africa and the way my order and refund have been handled. I placed an online order nearly a month ago. Delivery has been delayed repeatedly, with multiple promises made and not honoured. On one occasion, I was explicitly told the order would be delivered on a Friday — it was not. I logged a return and refund request over three weeks ago. To date, no one has come to collect the item. Despite numerous follow-ups, I continue to receive inconsistent information and no resolution. When I escalated the matter and requested cancellation, I was told the order could not be cancelled as it was “in transit.” I was then offered a 5% refund after 15 days, which is completely unacceptable given the length of the delay and poor service. To make matters worse, I went to an adidas store (Gandhi Square outlet) to return the item in person. I was told I could not receive my money back because the item was purchased online and that I must instead exchange it for another adidas product of the same value. I do not want an exchange or voucher — I want a refund. Internal system limitations are not the customer’s problem. This experience has been frustrating, exhausting, and deeply disappointing. I am formally rejecting vouchers, exchanges, or partial compensation. I am requesting: • Immediate cancellation and a full refund, or • Immediate collection of the item and a full refund I expected far better from a brand of this size.

0 replies

Virgin Active South Africa

16 months ago

Bad service from virgin active meyersda. Manager Toni

Good day I am writing to express my extreme dissatisfaction with the service I have received from the Myersdale branch of Virgin Active. Despite numerous attempts to resolve my issues, I have been met with unhelpful and unprofessional responses from the agent and manager. I joined Virgin Active in January, and the agent, Athi,did not inform me about the activation fee for Vitality after two months. When I discovered this, I raised it with him, and he promised to sort it out. However, he left the company, and the issue remained unresolved. - Lack of transparency about activation fees - Poor communication from the agent and manager - Unresolved issues despite repeated follow-ups - Unprofessional responses from the manager, Tony I request that you take immediate action to: - Resolve the issue with the activation fee - Alternatively, terminate my membership without cancellation fees - Take disciplinary action to improve the service at the Myersdale branch and the attending manager is Toni. Till this day I have to be the one following up on feedback of which is no good use as him and the call centre are not taking accountability I hope that you will take my complaint seriously and take immediate action to resolve this issue.

0 replies

Yellow Sub Trading

27 months ago

Bought things online and they were never delivered

I placed an order on the 20th of may. I have not received my package or any update regarding it. Don’t make the mistake of shopping there. They’re ****mers who will ***** your money

0 replies

NetFlorist

31 months ago

Flowers look 5days old

I’m really disappointed with the flowers that were delivered to me. They are not fresh, I honestly expected a high standard quality from netflorist.

0 replies

Telkom

37 months ago

Telkom call centre agent

I’m so tired of Telkom and their unprofessional call centre agents. My services have been suspended. I don’t know for what reason as debit order has been going off from my account every month. When I call in to find out what is going on I’m told I missed a payments. When they’re supposed to get an email address to send proof of payment they cut the call. Nobody seems to have answers for my account, all they do is talk over me.

0 replies

The FIX

37 months ago

The fix Middleburg mall

The fix Middelburg mall *** I called in to find out about a shoe they have in store as shown online, the staff is extremely rude. Spoke to a guy who was telling me to look for a number on the app, when I told him there’s no number on the app! He rep**** saying I also don’t know the app functionality. I don’t know how I should know it when the Fix employee doesn’t it, he then cut the call on me. When I called back I spoke with a lady when I asked to speak with the guy I was talking to, she told me to call back then hang up. The staff is rude and has no customer service, they answer the office phone like they’re answering their personal phones. None of them introduced themselves!

1 reply

Courierit

39 months ago

Worst delivery service company

The worse delivery service, the call centre agent are lairs I have been waiting for my package from the 29th May, till this day I have not received my package, I don’t understand why companies associate themselves with this company, it’s a useless company with *********** staff and management

0 replies

Review Distribution

5 Star

1 (5.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (5.6%)

1 Star

16 (88.9%)

Nanai S

Reviews

Good service received

Old Mutual Closed My Account but Is Withholding My Money – No Refund Since 30 December 2025

Worst Courier company.

: adidas SA – Month-long delay, failed collection, refund refused

Bad service from virgin active meyersda. Manager Toni

Bought things online and they were never delivered

Flowers look 5days old

Telkom call centre agent

The fix Middleburg mall

Worst delivery service company

Review Distribution

About

Community

Businesses

Follow Us